Blue Cross Reviews 

372
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff for providing thorough background information and ensuring that the entire animal adoption process feels smooth and welcoming. Many consumers genuinely appreciate the helpful guidance, careful handovers, and ongoing support offered even long after bringing their new pets home successfully. However, some people mentioned experiencing poor communication alongside frustrating and unresolved issues regarding professional veterinary care or specific medical treatments. A few reviewers also noted serious concerns about unexpected health problems or undisclosed behavioral challenges discovered shortly after completing the adoption.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their kind, friendly, and knowledgeable... See more

Service

People report ambiguous experiences with service, reflecting a wide split in customer satisfaction. While... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide range of experiences during the... See more

Product

Reviewers share mixed experiences regarding the pets and adoption process. Some consumers expressed deep... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the adoption process feels smooth, easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I rehomed a lovely little cat. Thankyou for making the process easy and for being so welcoming and for the fast turnaround. The photo of me with adopted cat was shared on Facebook ( I consented). How... See more

Company replied

Rated 4 out of 5 stars

I rehomed a 12.2hh companion pony. The initial discussion of possibilities was extremely useful and they were very knowledgeable about the individuals and their suitability. Once the decision was made... See more

Company replied

Rated 5 out of 5 stars

Blue Cross do a fantastic job in rehoming animals. They really care and make sure they are going to good homes. Every care is taken regarding vets checks on the animals before leaving there foster ho... See more

Company replied

Rated 5 out of 5 stars

We adopted Lexi from Burford Rehoming Centre and found all the staff really helpful and gave us lots of information on Lexis background which was really great. The whole process has gone really well a... See more

Company replied


Company details

Information provided by various external sources

Blue Cross is a registered animal welfare charity in the United Kingdom, founded in 1897 as Our Dumb Friends League.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

372 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(372)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at Bromsgrove were fantastic…

The team at Bromsgrove were fantastic couldn't ask more

6 December 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you for your lovely review. We’re so pleased to hear you had such a good experience with our Bromsgrove rehoming team.

Rated 5 out of 5 stars

Equines trained with kindness

I have never adopted a horse before, and after my experience with the Blue Cross I absolutely would again!
The whole process was infused with common sense and a realistic equine-centred approach.
We adopted a 2 year old filly who had been unhandled when she arrived with them, but through their kind and careful (positive reinforcement based) training they had helped this young filly on her way in a human world.
I was genuinely surprised at the process, the methods of training, the awareness (and use) of the latest science based methods of weaning and training.
I cannot recommend them enough!

29 December 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you so much for such a wonderful review. We're so happy to hear about your experience with Blue Cross and wish you and you and your new filly all the happiness for the future.

Rated 5 out of 5 stars

Rosie McDermott new family home

The staff were amazing and very knowledgeable in the thirsk Rehoming Centre.
I highly recommend them. They described our dog very well and that has helped immensely in the continued training of our lovely fur baby. I would give them high star value if I could. Keep up the good work.

21 December 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you for leaving such a great review for our Thirsk rehoming service. We're very pleased to hear that you appreciate the work we do to ensure our pets are placed in the best homes for their needs. We wish you and your new dog every happiness together.

Rated 5 out of 5 stars

A wonderful experience

I had a lovely experience with applying to offer a Blue Cross pony a home. Lauren from Burford was super helpful and really quick at replying to all of my emails, it made the process very quick and easy. All phone call & home visit appointments were made quickly and kept too as well as arranging for me to visit the pony. I now have little Juliet with me and she is a super little pony, gaining confidence everyday. I would 100% recommend offering a Blue Cross horse/pony a home. It was a wonderful experience and still is ☺️

6 December 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you so much for such a wonderful review. We're so happy to hear about your experience with Blue Cross and wish you and your new pony many happy adventures together.

Rated 1 out of 5 stars

False adviser NO WAY IS THIS A CARITY ORGANISATION THEY ARE FRAUDSTER TO THE HIGHEST DEGREE

This is suppose to be a animal charity that collects loads of donations from all different sources but yet. They will allow my cat to suffer because they want money is disgraceful I payed them 2 times already for the exactly the same issue. I do not have the fee right now because of finicial reasons im am able to pay for medication I haven't got anything in my bank to book a phone appointment to tell me to come and collect the medication from them which they charge for medication also this charity should be ashamed of themselves to call them selves a charity organisation scam if you ask me all about how much money they can get these 0 care for the animals wellbeing

10 December 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you for your feedback. If you would like us to look into this for you, please could we ask you to email the details of your hospital visits to info@bluecross.org.uk so that we can look into this for you.

Rated 5 out of 5 stars

A fantastic experience

We have nothing but the best things to say about the Blue Cross at Bromsgrove and for the help in the adoption of our kitten, Remy.

The entire adoption process was handled in such a friendly, welcoming and professional manner.

Hannah and Saffron were so incredibly helpful in answering our questions and making sure we were the right home for Remy, and Jessica put us at ease and guided us through the rehoming day in a friendly and knowledgeable way. You can tell the team really care about the animals.

We are so happy with our experience and thank the team at Blue Cross Bromsgrove for allowing us to bring Remy into our lives!

8 December 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you so much for such a wonderful review. We're so happy to hear about your experience with Blue Cross and wish you and you and Remi all the happiness for the future.

Rated 1 out of 5 stars

Try do the right thing and ordered from…

Try do the right thing and ordered from a charity, not huge companies like Amazon. Order delivered to wrong address, just left outside by postie of some random door. Phoned them up today, and informed now out of stock on an item, so asked for a full refund and forget it. Asked how long that takes, 14 working days. 14 working days!!! For a paypal payment! So money needed to replace presents will not be paid back until after Xmas. Lesson learned. Stick to the big companies, certainly won't try Blue Cross again which is a shame.
Order: WBX3466

6 December 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for your review. We're so sorry to hear about your experience. If you would like us to investigate the circumstances, please email our Customer Care team at info@bluecross.org.uk and we will investigate this for you.

Rated 5 out of 5 stars

Blue Cross Hertfordshire are simply brilliant

Blue Cross Hertfordshire were simply brilliant at helping us adopt our new family member, a 3 legged little tabby cat, Rumi. They have taken such good care of her and provided us with as much information as possible about her history. The rehoming centre is welcoming & has a great instore shop, the staff are super friendly and dedicated to their animals.

9 November 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you so much for your wonderful review of our Hertfordshire centre. We are truly grateful for your kind words and support. Our team will be delighted to hear your feedback. We deeply appreciate you choosing to adopt from us, and we wish you and your new dog all the happiness together.

Rated 5 out of 5 stars

I highly recommend the Blue Cross they…

I highly recommend the Blue Cross they are so helpful in matching the right animal to the right home. Staff are fabulous.

1 November 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for leaving a review about our rehoming process. We're so happy to hear about your experience with Blue Cross.

Rated 4 out of 5 stars

I rehomed a lovely little cat

I rehomed a lovely little cat. Thankyou for making the process easy and for being so welcoming and for the fast turnaround.
The photo of me with adopted cat was shared on Facebook ( I consented). However the previous owner was ‘looking out’ for this too and posted about the cat -important info that was not shared with me sooner. The cat had a different name, had run away from home 8 months ago and moved in with a male neighbour, and likes to be out all night. Given the stressors in this cats short life I would hope in future you would share important info like ‘cat ran away from home’ and refused to return… cheers

3 November 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for sharing your feedback about our rehoming process. We will share this with our team internally. If you would like us to look into this further, please call our Customer Care team on 0300 790 9903 or email info@bluecross.org.uk, and we will be pleased to assist. We hope your new cart settles in well, and we wish you a lifetime of happiness together!

Rated 5 out of 5 stars

Thank you for our new kitten!

We rehomed our lovely new kitten from Blue Cross Hertfordshire rehoming centre. They were very helpful and friendly. Our new kitten has settled in very quickly and clearly has been looked after very well, because she already loves people.

24 October 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you for leaving such a great review for our Hertfordshire rehoming service. We wish you and your new kitten every happiness together.

Rated 5 out of 5 stars

Our cat Felix xxx

I took our cat felix to blue cross in Victoria, the nurse who examined our cat said he was so unwell and it would be kinder to put him asleep, they gave me some time to say goodbye to him, the nurse was so kind and could see I was very upset, we also received a beautiful hand written sympathy card from the nurses, which meant so much to my mother and myself as Felix was a very special cat and family member to us, I would like to thank all the staff who are so kind and caring and provide a wonderful service to animals and their owners.

22 October 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you for your kind words and feedback. We are very sorry for your loss, and we are thinking of you during this difficult time. Your message means a lot to us, and we are grateful our team could offer some comfort and support when you needed it.

Rated 5 out of 5 stars

What a great team!

We met a fantastic and knowledgeable team at the Blue Cross who made rehoming of our dog a really pleasurable experience.

18 October 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for providing such lovely feedback, our rehoming teams will really appreciate hearing this.

Rated 5 out of 5 stars

Easy process, friendly people. The horse was transferred in great condition. Can't fault anything.

They do a great job for animals in need. Everything from first contact to hand over was handled by the same 2 friendly people. They took care to make sure the animal was right for our family.

1 September 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you for leaving such a great review for our rehoming service. We're very pleased to hear that you appreciate the work we do to ensure our horses are placed in the best homes for their needs.

Rated 5 out of 5 stars

Lovely people

Lovely people, experienced and knowledgeable made the whole adoption journey easy and kept us updated regularly.

18 October 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for leaving a review. We're so happy to hear about your experience with Blue Cross!

Rated 5 out of 5 stars

I recently re-homed 2 Shetland ponies…

I recently re-homed 2 Shetland ponies from the Blue Cross and the experience was great. I was helped by Susie and she was fantastic. The staff seem very knowledgeable and are very supportive. I visited the Burford centre and the environment was lovely, the horses seemed very happy there.

9 January 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you for leaving such a great review for our Burford based rehoming service. We wish you and your new ponies every happiness together.

Rated 5 out of 5 stars

Outstanding support from Blue Cross…

Outstanding support from Blue Cross Southampton. I registered with 6 different cat rescue places and Blue Cross were far and away the best in terms of support, speed of responding to my enquiries, kindness and helpfulness with the rehoming process. We now have two delightful 1.5 year olds settling into our home - thank you so much xx

4 October 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you for leaving such a great review for our Southampton based rehoming service. We're very pleased to hear that you appreciate the work we do to ensure our pets are placed in the best homes for their needs. We wish you and your new cats every happiness together.

Rated 5 out of 5 stars

No complaints

No complaints

1 October 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for leaving a review. We're so happy to hear you had a positive experience with Blue Cross.

Rated 5 out of 5 stars

Absolutely fantastic procedure

Absolutely fantastic procedure
Can highly recommend blue cross 10/10 very efficient.
The staff are attentive very caring
Amy Susie and Bradley so helpful
They’re so kind with the animals

25 September 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for providing such lovely feedback, our rehoming teams will really appreciate hearing this.

Rated 5 out of 5 stars

Blue Cross Bromsgrove Simply The Bestt

Caroline and the whole staff at Blue Cross Bromsgrove has been brilliant. They're very polite, friendly and knowledgeable. They've answered every questions we throw at them. They've been very supportive even after the adoption they still checking up on us to see how Zuko our Akita x Siberian Husky is settling and offer help and tips because they want us to succeed and enjoy many years with our latest new member of my family. Me and my family totally recommend adopting a pet from Blue Cross Bromsgrove because it comes fully vaccinated, 4 weeks free insurance covered gives a peace of mind while looking for new insurance and you'll be reimbursed the money you spend neutering your pet he doesn't get any better than that.

27 September 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you for your lovely feedback about our team at Bromsgrove. We’re so pleased to hear you had such a good experience with our rehoming process. We hope Zuko is settling in well.

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