Blue Cross Reviews 

I've volunteered here for a few years at a local shelter and love it. Good processes, really kind people, and rewarding spending time with the animals during their transitions. I've also fostered and they are very helpful during the process. I'm not so keen on their policy of not following up after adoptions and new owners not having to give updates, so you rarely hear about your fosters or those that pass through the shelter ever again. That is very very difficult after you've cared for them and in some cases seen them go from being in an absolutely horrendous state to healthy and happy, so get very attached to them and their welfare. It's not the case in smaller rescues where you'd have more involvement with new owners and get photos and updates. I hope one day Blue Cross do review their policy as it only takes 5-10 minutes to make a follow up call to check everything is going ok with the adoption, and would give such reassurance to their fosterers. For the adopters out there please please do give updates and send photos in, I cant tell you how incredible that would be.

Easy to apply and got in touch quickly, nice reception with friendly people.

I am extremely disappointed with the care provided by Blue Cross Victoria Animal Hospital.

My dog has been seen multiple times with serious and worsening symptoms, yet no proper diagnosis has been made. I was explicitly told that they are only treating symptoms rather than investigating the underlying cause.

Despite paying for several consultations, my dog’s condition has not improved — in fact, new issues developed after attending the hospital, including skin problems and significant hair loss.

What is most concerning is that I was offered yet another “urgent” appointment (at additional cost), while being told that no diagnostic tests would be carried out — only more symptomatic treatment. This feels like a cycle of repeat visits without real progress.

To make matters worse, a staff member told me that if I want proper investigation, I am “free to take my dog to a private vet.” This was dismissive and unprofessional, especially given the ongoing costs I have already paid.

As a charity, I expected care to prioritise the animal’s wellbeing. Unfortunately, my experience has been the opposite — repeated fees without resolution, poor communication, and a lack of thorough clinical investigation.

I would not recommend this service based on my experience.

We recently adopted a lovely lurcher from the Bromsgrove rehoming centre. All the staff are incredibly helpful and kind. They made sure that is was the right thing for both pet and owners before rehoming and lots of great advice for making it a successful transition for the pet to settle in to their new home. We would recommend to anyone wanting to adopt a pet.

Extremely DISAPPOINTING experience with Blue Cross!!!

My cat was taken in with a clearly identified fracture from prior X-rays. After being handled and re-imaged at Blue Cross, her condition significantly worsened — the bone became more displaced and DISLOCATED.

The difference between the before and after X-rays is clear, which raises serious concerns about how she was handled.

Following discharge, she showed signs of excessive handling, including bruising and additional shaved areas!!!!!!!

Communication around her case was also unclear and added to an already distressing situation.

I would strongly advise others to think carefully before trusting them with complex cases.

Extremely DISAPPOINTING experience with Blue Cross!!!

My cat was taken in with a clearly identified fracture from prior X-rays. After being handled and re-imaged at Blue Cross, her condition significantly worsened — the bone became more displaced and DISLOCATED.

The difference between the before and after X-rays is clear, which raises serious concerns about how she was handled.

Following discharge, she showed signs of excessive handling, including bruising and additional shaved areas!!!!!!!

Communication around her case was also unclear and added to an already distressing situation.

I would strongly advise others to think carefully before trusting them with complex cases.

i am a pensioner wirh arthritis in both hands and problems wirh my right hip, i am no longer in a position to look after my dog as he is a large and strong dog, i dont have family who can gelp me, and the blue crosses solution is for him to stay here with me whilst they try to rehome him, how does that work when i live around a 2 hour drive from the nearest kennels.

I lost my other cat Samantha 2nd a clever beautiful short haired brown playful tabby with tinted ginger who loved looking in the mirror maybe getting ready to see Ginger due to liver and kidney disease and oral cancer for whom I had as a great companion for 20 years and 5 months. I was longing to get another cat in her likeness which I now have being Samantha 3rd and friendly sister Kitty who are now over 9 months and play like crazy chasing each other and fun to watch and very good company.

I miss my other cat Samantha 2nd whom passed away on 10 October 2025 on the vet table after two injections and it was horrible and I was in floods of tears an d for many months. I have her ashes that I will scatter in the corner near the fence she used to cut through to play with Ginger, I will scatter them on 15th April which is her birthday and she would be 21. I have a for get me not flower planted in her memory and a picture framed and she will be never forgotten and always remembered in the chambers of my heart.

We rehomed Ivy a French bulldog from Bromsgrove Rehoming Centre, and we honestly couldn’t have asked for a better experience. The staff were absolutely amazing — so friendly, knowledgeable, and incredibly thorough throughout the whole process. They clearly care deeply about the animals and take the time to make sure each rehoming is the right fit. We can’t thank them enough for everything they did for us and for Ivy. Highly recommend to anyone considering rehoming.

Twice in one day 9:30 AM then 19:54 idiots from Blue cross charity knocking on door. instead of paying these dim wits a wage why don't you put the money into the cause you are begging for, Next time will not be a pleasant no thank you!

Great communication and thorough but easy process when adopting

I have recently adopted a companion pony through the Blue cross, and I have to say it was such a straightforward experience, Susie was very helpful through the process.

I applied for 3 dogs in December and January and didn’t hear back about any of them. Not even an email to acknowledge that the applications had been unsuccessful. Incredibly disappointed in the process and so I bought a puppy instead which was much more straightforward.

We had an excellent experience when we rehomed our 2 fantastic Jack Russell terrier brothers through the Thirsk centre. Communication was great and thorough, the staff are so kind and informative. Everything was covered so well, microchips, vet checks, even a month free pet insurance! Everything we needed to know was handed over in a well organised paperwork pack. The meeting on the premises was perfect, outdoors and indoors. We are so grateful to Blue Cross and staff for bringing us together and we look forward to a wonderful future of love and adventures with our lovely boys. Keep up the amazing work you do!

We have recently got a pony on loan from the blue cross and Lucy couldn’t have done more for us through out the process she was fantastic and our little pony is even better she’s such a character and keeps our other pony company would definitely recommend the blue cross to anyone
Thank you so much

I contacted Blue Cross in November 2025. I explained what we were looking for and they said they would be in touch if a suitable dog was available. It wasn't long before they rang to say they had just had a dog come in matching what we were looking for. We immediately went to look at the dog and we went for a short playtime and then a walk and she was the perfect dog we were looking for. The staff were so friendly and helpful, they filled out the paperwork, gave us lots of advice and we took our new dog home. She has been a life saver after losing our previous dog so suddenly she has helped with our grieving and has settled right in as a family member. We couldn't have asked for such a well trained dog, at one and a half years old and the staff who made this dream come true.

Everyone at the centre were friendly, helpful, professional and most importantly, caring of all the animals. I rehomed a 9 week old kitten from them, Natasha, now named Marler. She's absolutely gorgeous, I love her so much already! She is the new queen of our home & living her best life with her big sister Remi & has plenty of toys & lots of beds to choose from. I'd recommend Bromsgrove centre to anyone looking for that special pet. Thank you, Beth Hitchin x

Last year, we adopted a little cat from The Blue Cross in Thirsk through their Home Direct scheme.
All the staff we met were very friendly and helpful, especially Becca, who impressed us with the amount of detailed information we were given about our cat's previous life - habits, feeding, veterinary checks, etc.
The handover was arranged carefully to minimise stress to a rather confused little cat who has now certainly made herself at home, loves exploring and seems to use us as her own private luxury hotel!
We thoroughly recommend rehoming a pet from The Blue Cross.

Staff so helpful adoption very easy and a wonderful companion for life at the end.Would recommend absolutely and very proffessional thankyou to everyone

Blue Cross helped me when I needed help. I had to have my dog put to sleep, and was a difficult time for me financially. Blue Cross helped me, and was amazing, and the support. I don't like to ask for help, but I needed to on this occasion, and Blue Cross was wonderful. Amazing charity, and offer support after. Thank you so much Blue Cross.