Blue Bay Travel Reviews 

10,376
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 923 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff who consistently go above and beyond to make the booking process entirely seamless, quick, and straightforward. People often note the exceptional communication, professional advice, and personalized recommendations that successfully ensure memorable holidays tailored to every specific requirement. However, some reviewers were not happy with the customer service, pointing out poor communication, unhelpful responses, and frustrating experiences when attempting to resolve problems. A few other people also felt that dealing with unexpected issues was extremely disappointing, noting instances where trips were severely impacted.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that agents are consistently helpful, friendly,... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting it as straightforward and... See more

Holidays

People report positive experiences with holidays, highlighting efficient booking processes and competitive... See more

Service

Customers had positive experiences with service, frequently praising the knowledgeable and friendly staff who... See more

Customer service

Consumers find customer service to be positive and helpful. Reviewers consistently praise the team for making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic advice and service from Blue Bay Travel. Big thank you especially to Kerry Jones. Absolutely superb. Great advice, with tips and suggestions regarding our cruise choice. Full marks and then... See more

Company replied

Rated 5 out of 5 stars

SARAH IS AWESOME! This is the third holiday that Sarah has arranged for us and she nails it every time! Each holiday has had varying degrees of request (from "here's our thoughts for itinerary inclu... See more

Company replied

Rated 5 out of 5 stars

Ellie was great- looking at different flights and options for our trip. She kept us informed throughout and sent updated quotes until we decided on the best one for us. Booking was straightforward ove... See more

Company replied

Rated 5 out of 5 stars

We found Blue Bay Travel website really easy to use to find our holiday in Maldives and loved how it included everything in the price, such as transfers. We decided to book through their custom... See more

Company replied


Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Written by the company

Blue Bay Travel are specialists in creating affordable luxury holidays. It all started with a vision of making Caribbean & Mexico holidays accessible for everyone, and this developed into areas like The Maldives, Mauritius & Thailand. Now, our team work tirelessly to deliver the absolute best deals on the market for travel worldwide. Because we believe that the best destinations shouldn't only be accessible to those with the longest purse strings. Whether you’re looking for a beach getaway or a city break, a cruise or a combination of all three, let us take care of your holiday plans

Blue Bay Travel - Flexible Holiday Guarantee

Written by the company

Relax!
Delivering your perfect, unforgettable escape is kinda our thing. But that's because we know there’s more to a perfect stay in paradise than just sunning it up. That’s why we look after you through the entire process. From booking to sunning and back again! Here’s how we do it…https://bluebaytravel.co.uk/relax/

What You See is What You Pay

No Hidden Extras

We’re an honest bunch and we believe you should know the full cost of your holiday package upfront, not suddenly adding a booking fee when you get to the checkout. So you can trust that the price you see on our website, is the price you pay whether you book online or over the phone. You also won’t find our prices without return flights, adequate luggage & transfers included.

Contact info

Blue Bay Travel Exclusives

Get the best holiday deals including exclusive room upgrades & savings

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(10,376)

859 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ellie was great- looking at different…

Ellie was great- looking at different flights and options for our trip. She kept us informed throughout and sent updated quotes until we decided on the best one for us. Booking was straightforward over the phone and email confirmation received quickly.

25 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're delighted to hear that our team member provided such great assistance in finding the perfect flight options for your trip. It's wonderful to know that you felt informed throughout the process and that booking was straightforward.

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Very efficient

Very efficient , friendly and a good price.

11 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're so happy to hear that you found our service efficient, friendly, and well-priced! Thank you for your positive feedback; we truly appreciate it.

Martyn

Rated 5 out of 5 stars

Blue Bay is a great company to travel with.

Thomas made my booking experience so easy.
We knew exactly where and when we wanted to go the hotel we wanted so Thomas just made sure it was all available and put everything in place in a very short time after checking whether there were any reductions he could make.
Blue Bay is a company I have used for many years and trust implicitly. If I have had any problems in the past they have always been quick to help sort them.

1 September 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're delighted to hear that your booking experience was so easy and efficient, and that our team could quickly arrange everything for you. We truly appreciate your continued trust in us over the years and look forward to being part of many more happy holidays,

Martyn

Rated 5 out of 5 stars

Excellent Service David!!…

First time I have used Blue Bay and have to say what amazing service and the price was unbelievable so highly recommend and my go to for future bookings. David was excellent and even on a bank holiday weekend he really went above and beyond as the hotel was only offering 2 rooms where I needed 3 so David used his experience and relationship with the hotel to sway getting the third room booked with the same rate and upgrade as the other 2 so I am very grateful for his help with this as I would have needed to start all over again. Also I must say that the price was fantastic and I work for a major airline and had previously priced up with them offering a staff discount but they didn't come anywhere near Blue Bay so thanks for great service and a great price.

29 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're so happy to hear about your excellent first experience with us! It's wonderful to know that we could secure the three rooms you needed, especially on a bank holiday, and at such a fantastic rate. We truly appreciate you recognizing our team's dedication to going above and beyond for our customers. We look forward to assisting you with all your future bookings!

Martyn

Rated 5 out of 5 stars

High quality customer service

I asked for a number of quotes to the same venue, but travelling different dates.
This was no trouble to ‘Kelsey’ who just seemed to want to gain the best deal that suited.

Very easy to book and unlike other travel companies, Kelsey was there to help

30 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're so happy to hear that we were able to assist you with your travel plans and find the best deal for your different dates. We appreciate you recognizing our commitment to making the booking process easy and helpful. Thank you for your wonderful feedback!

Wishing you a wonderful holiday,
Martyn

Rated 1 out of 5 stars

Scammed me beware

Scammed me beware

30 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

Dear Olly,

We are sorry to read your feedback. Please can you contact our customer service team urgently so we can discuss further on 01782 647248.

Thank you

Nina Senior Customer Service Advisor

Dear Olly,

1st September 2026

At the time of your review we were unable to locate any details or bookings in your name and we are waiting contact from you.

Please can you contact us by return via our Customer Service team on 01782 647248.

Kind regards

Lisa

Customer Service Team Leader

Rated 5 out of 5 stars

Another holiday booked through Blue Bay Travel

We have just booked another holiday with Tamzen - Blue Bay Travel, another great and easy experience from start to finish . We are travelling with friends from different airports on the same day. Tamzen was brilliant sorting out both Holidays all my questions got answered quickly, also checked on the availability of extra legroom on the flights before we booked. Thank you, we will be booking again with Blue Bay.

28 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

It's wonderful to hear that your booking experience was so smooth and easy, especially with the added complexity of different departure airports! We're thrilled that all your questions were answered quickly and that we could assist with checking extra legroom. We look forward to helping you with future travel plans!

Martyn

Rated 5 out of 5 stars

Excellent service from Janet

I had a fantastic experience booking my holiday with Janet. From the very beginning, she was incredibly helpful, friendly and professional. She made the whole booking process so easy and stress-free, and took the time to make sure everything was exactly right for me.
Janet was always quick to respond to my questions and made me feel confident that I was getting the best option and value for my holiday. I really appreciated her attention to detail and the personal service she provided.
I’m absolutely delighted with my booking and would highly recommend Janet to anyone looking to book their next holiday. I will definitely be contacting her again for my future trips!
Thank you so much, Janet, for making the whole experience so enjoyable.

21 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so happy to hear about your fantastic experience and that our team member provided such helpful, friendly, and professional service. It is wonderful to know that the booking process was easy and stress-free, and that we could ensure everything was exactly right for you. We truly appreciate your kind words about the attention to detail and personal service received. We look forward to assisting you with your future trips!

Martyn

Rated 5 out of 5 stars

I always book through Blue Bay

I always book through Blue Bay, always polite thorough and a great booking experience thanks to Lisa this time

26 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're so pleased to hear that you consistently have a great booking experience with us! We appreciate your kind words and are delighted that our team member provided excellent service.

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Good recommendation

I was recommended to this company by a friend. This is the first time I have dealt with them. I wanted a special destination to celebrate a 50th anniversary. They offered three choices of places to stay in two destinations. I liked the look of one in the Caribbean. After more research using AI, I decided to upgrade our budget and booked a 14-night stay at a really good price. I could not beat the price anywhere else. Their rep was most helpful.

24 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so pleased to hear that your friend recommended us and that we could help you find the perfect Caribbean getaway for such a special 50th anniversary celebration. It's wonderful that our representative was helpful and that you found an unbeatable price for your 14-night stay. We truly appreciate your positive feedback!

Wishing you an incredible anniversary holiday,
Martyn

Rated 5 out of 5 stars

Nice and easy process

Nice and easy process. No complications with the booking.

20 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're glad to hear that your booking process was easy and without complications. We appreciate your positive feedback!

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. This is our third trip with Blue Bay Travel.
Although we had missed the Flash Sale for the holiday we initially wanted to go on, Kerry was exceptional in find us and alternative. She pulled all the stops out to get us like for like and double checked all options for flights and dates that will give us maximum time away and at a great price.
Can't fault Blue Bay Travel. If our other 2 holidays booked with them is anything to go on, we know we will be in safe hands.

23 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

It's wonderful to hear that you consistently have such positive experiences with us! We're thrilled that we could find you a fantastic alternative holiday and ensure you got the maximum time away at a great price. We look forward to your next two trips!

Have the best time!
Martyn

Rated 5 out of 5 stars

Splendid choice of holidays

I have spent many weeks looking for the right holiday, via many company websites. Bluebay Travel was found to be the best, for providing the right information and a great price. I was a bit weary at first, because I,ve not used Bluebay before, but once I,d spoken to the rep Tamzen, everthing was a great peace of mind. Very helpful and informative. Very pleasant to talk to. Excellent booking process, great choice of holidays. Great service.

23 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so pleased to hear that you found the perfect holiday with us after such a thorough search! It's wonderful to know that our team provided you with all the necessary information and a great price. We're especially glad that speaking with our representative put your mind at ease and made the booking process so pleasant and informative. Thank you for your kind words about our service and holiday choices.

Martyn

Rated 5 out of 5 stars

We contacted your company after booking…

We contacted your company after booking with you in the past. Our initial enquiry was handled by Thomas (Tom) Whitehead. Tom advised us about the desired holiday with total professionalism, care and humour. Because of this, we confirmed the booking a day or so later. So it’s a big - Thank You - to Tom and Blue Bay Travel. We will return!

19 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so pleased to hear about your wonderful experience with us again! It's fantastic to know that our team provided professional, caring, and humorous service, leading to another confirmed booking. We truly appreciate your kind words and look forward to welcoming you back for future travels.

Martyn

Rated 5 out of 5 stars

We have been using blue bay travel for…

We have been using blue bay travel for some years now and they are absolutely spot on.our latest trip to the Dominican rep was booked with kelsey and she was brilliant.very professional and helpful.well done guys.

14 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

It's fantastic to hear that your recent trip was spot on and that our team member provided such professional and helpful service. We truly appreciate your continued loyalty and kind words!

Martyn

Rated 5 out of 5 stars

Good holiday deals

Great service with friendly and responsive customer service. Great deals on good holidays. I have booked with Blue Bay Travel several times and have always found their holidays to be competitive and the service efficient. Would definitely recommend them to friends looking for a good deal.

22 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are absolutely delighted to hear about your positive experience with us! It's wonderful to know that our service, friendly team, and great deals have consistently met your expectations. We truly appreciate your recommendation to friends.

Martyn

Rated 5 out of 5 stars

The agent Ellie couldn’t have been more…

The agent Ellie couldn’t have been more helpful. She was knowledgeable and took time to listen to our requirements. We had specific considerations given a change in health and she was thoughtful and reassuring at every step. Nothing felt like too much trouble and Ellie seemed genuinely excited for our future holiday experience.

14 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

Thank you for taking the time to share your wonderful feedback! We're so pleased to hear that our agent was incredibly helpful and knowledgeable, taking the time to understand your specific needs. It's fantastic to know that you felt reassured and that nothing was too much trouble. We're truly excited for your upcoming holiday experience!

Martyn

Rated 5 out of 5 stars

We always book through Bluebay travel.

We always book through Bluebay travel.
Tamzen was knowledgeable on the resort we liked.
We went back a few times with different dates and airports but nothing was too much trouble.
We booked eith Tamzen and the proxess was easy.

19 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so happy to hear that our travel advisor provided such knowledgeable and helpful service, making your booking process easy. We appreciate you choosing us again!

Here's to another happy holiday,
Martyn

Rated 5 out of 5 stars

Izzie was exceptional from the first…

Izzie was exceptional from the first moment we spoke to her. Nothing was too much trouble for her and she was very knowledgable. She made the whole process seamless. She is a great asset to your business and we will certainly be using Izzie and Blue Bay Travel for our future holidays.

18 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're so pleased to hear that your experience was seamless and that our team member was knowledgeable and helpful from start to finish. It's wonderful to know you'll be choosing us for your future holidays!

Martyn

Rated 4 out of 5 stars

The request for enquiry was answered…

The request for enquiry was answered quickly and with detail

16 August 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're so glad we could provide a quick and detailed response to your inquiry. We appreciate your positive feedback!

Wishing you a wonderful holiday,
Martyn

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look