Blue Bay Travel Reviews 

10,376
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 923 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff who consistently go above and beyond to make the booking process entirely seamless, quick, and straightforward. People often note the exceptional communication, professional advice, and personalized recommendations that successfully ensure memorable holidays tailored to every specific requirement. However, some reviewers were not happy with the customer service, pointing out poor communication, unhelpful responses, and frustrating experiences when attempting to resolve problems. A few other people also felt that dealing with unexpected issues was extremely disappointing, noting instances where trips were severely impacted.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that agents are consistently helpful, friendly,... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting it as straightforward and... See more

Holidays

People report positive experiences with holidays, highlighting efficient booking processes and competitive... See more

Service

Customers had positive experiences with service, frequently praising the knowledgeable and friendly staff who... See more

Customer service

Consumers find customer service to be positive and helpful. Reviewers consistently praise the team for making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic advice and service from Blue Bay Travel. Big thank you especially to Kerry Jones. Absolutely superb. Great advice, with tips and suggestions regarding our cruise choice. Full marks and then... See more

Company replied

Rated 5 out of 5 stars

SARAH IS AWESOME! This is the third holiday that Sarah has arranged for us and she nails it every time! Each holiday has had varying degrees of request (from "here's our thoughts for itinerary inclu... See more

Company replied

Rated 5 out of 5 stars

Ellie was great- looking at different flights and options for our trip. She kept us informed throughout and sent updated quotes until we decided on the best one for us. Booking was straightforward ove... See more

Company replied

Rated 5 out of 5 stars

We found Blue Bay Travel website really easy to use to find our holiday in Maldives and loved how it included everything in the price, such as transfers. We decided to book through their custom... See more

Company replied


Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Written by the company

Blue Bay Travel are specialists in creating affordable luxury holidays. It all started with a vision of making Caribbean & Mexico holidays accessible for everyone, and this developed into areas like The Maldives, Mauritius & Thailand. Now, our team work tirelessly to deliver the absolute best deals on the market for travel worldwide. Because we believe that the best destinations shouldn't only be accessible to those with the longest purse strings. Whether you’re looking for a beach getaway or a city break, a cruise or a combination of all three, let us take care of your holiday plans

Blue Bay Travel - Flexible Holiday Guarantee

Written by the company

Relax!
Delivering your perfect, unforgettable escape is kinda our thing. But that's because we know there’s more to a perfect stay in paradise than just sunning it up. That’s why we look after you through the entire process. From booking to sunning and back again! Here’s how we do it…https://bluebaytravel.co.uk/relax/

What You See is What You Pay

No Hidden Extras

We’re an honest bunch and we believe you should know the full cost of your holiday package upfront, not suddenly adding a booking fee when you get to the checkout. So you can trust that the price you see on our website, is the price you pay whether you book online or over the phone. You also won’t find our prices without return flights, adequate luggage & transfers included.

Contact info

Blue Bay Travel Exclusives

Get the best holiday deals including exclusive room upgrades & savings

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(10,376)

859 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top service

Lee who handled our booking listened to what we wanted and helped to put a package together for exactly what we asked for. Prior to this booking we were scammed by another company who had no Abta or Atol protection. We have used Blue bay before hense why we have returned to them. Reassurance given😀

31 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so pleased to hear that we could provide reassurance and a positive experience, especially after your previous unfortunate encounter. It's wonderful that our team listened and crafted the perfect package for you. We truly appreciate your continued trust in us.

Wishing you a fab holiday,
Martyn

Rated 5 out of 5 stars

Izzy was so helpful and informative

Izzy was so helpful and informative, this is our second trip with Bluebay travel

2 August 2026
Unprompted review
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Reply from Blue Bay Travel

We're so happy to hear that your second trip with us was excellent and that our team provided helpful service! We appreciate your continued loyalty.

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Kuredu Island Resort and spa holiday advisor Kelsey was brilliant

iur holiday advisor Kelsey was brilliant with her 1st class information and detailed booking for our holiday to Kuredu Island Resort and spa holiday.

31 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're so pleased to hear that your holiday advisor was brilliant with their first-class information and detailed booking for your holiday. We appreciate your kind words!

Wishing you a fab holiday,
Martyn

Rated 5 out of 5 stars

Liz arranged such a fantastic family…

Liz arranged such a fantastic family holiday for us at Senseana. We got back yesterday and honestly, the whole experience was perfect from start to finish.

The travel was completely stress‑free both ways, everything ran smoothly, and the hotel was exactly what we hoped for. Everyone in the group had a brilliant time.

We also really appreciated how quickly and thoroughly she answered every question and provided every detail we asked for. It made the planning for the group feel effortless and gave us so much confidence throughout.

Thank you again for all your help — it really made the holiday special for all of us. Will be on contact soon for our next holiday!

1 August 2026
Unprompted review
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Reply from Blue Bay Travel

We are so delighted to hear that your family holiday at Senseana was such a fantastic and stress-free experience from beginning to end. It brings us immense joy to know that the travel was smooth and the hotel met all your expectations, ensuring everyone had a brilliant time. We are especially pleased that our team's prompt and thorough assistance made the planning feel effortless for your group. Thank you for sharing your wonderful feedback; we look forward to helping you plan your next special holiday!

Martyn

Rated 5 out of 5 stars

Personal service

Personal service

31 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

That's what we do best! Thanks for the fab review, we really appreciate it.

Martyn

Rated 5 out of 5 stars

Great service

Great service, quick and easy to book!

30 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're delighted to hear that our service was great and that booking was quick and easy for you. We appreciate your positive feedback!

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Above expectations.

Ellie went above expectation to make sure we had the holiday we wanted, keeping in contact to update on changes. Always a pleasure to book with Blue Bay.

27 July 2026
Unprompted review
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Reply from Blue Bay Travel

We are so pleased to hear that our team member exceeded your expectations and kept you updated on changes. We truly appreciate your kind words and look forward to helping you again!

Martyn

Rated 5 out of 5 stars

Leighton always goes the extra mile

Leighton always goes the extra mile to get us the best deal

30 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're so glad to hear we could assist you in finding a great deal. We truly appreciate your kind words!

Here's to another happy holiday,
Martyn

Rated 5 out of 5 stars

Excellent customer service

Very patient answering every question i asked and repriced several times for me. Very helpful amd knowledgeble. So far so good 😁

30 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're delighted to hear that our team was patient in answering all your questions and helpful throughout the process. It's great to know you found them knowledgeable!

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Best holiday booking experience with Jacqueline

We spoke with Jacqueline, she was so polite, informative, helpful and patient with us. I cannot speak highly enough about her. She explained everything to us. She is a credit to the BB team and you should be very proud of her

30 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so delighted to hear about your positive experience with our team member. It's wonderful to know that you found her polite, informative, helpful, and patient, and that she explained everything clearly. We truly appreciate your kind words.

Wishing you an amazing holiday,
Martyn

Rated 4 out of 5 stars

Perfect from start to finish and what a…

Perfect from start to finish and what a great price I've paid for my holiday.

29 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're delighted to hear that your holiday experience was perfect from beginning to end and that you were pleased with the value you received. Thank you for sharing your positive feedback!

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Blue Bay Travel for the best bookings

We have used Blue Bay Travel for the last three holidays, every time the team have been very helpful with the bookings.

27 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so pleased to hear that our team has consistently provided helpful assistance with your bookings for your last three holidays. It's wonderful to know you've had such positive experiences with us!

Here's to another incredible holiday,
Martyn

Rated 5 out of 5 stars

Outstanding

We booked our joliday to zanzibar n kay Harrison was very kind,honest and very supportive god bless her thanks

20 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so happy to hear that our team member was kind, honest, and supportive throughout the booking of your holiday. We truly appreciate your wonderful feedback!

Martyn

Rated 5 out of 5 stars

Rebecca couldn’t help enough when we…

Rebecca couldn’t help enough when we was looking for a holiday absolutely amazing.
Will definitely always book with her in the future thank you.

26 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are delighted to hear that our team member was so helpful in assisting you with your holiday plans. We truly appreciate your kind words and look forward to helping you again in the future!

Best Wishes
Martyn

Rated 5 out of 5 stars

Experts we wouldn’t use anyone else

We have been using Blue Bay Travel for many years now and Nicola hits the nail on the head every time . She is so knowledgable and really spends the time understanding exactly what you want . She has an outstanding knowledge of the Maldives and is really honest with her feedback on different islands. She tailors things precisely and puts up with my constant questions . She is immediate in her responses and although I constantly tell her off for being there 24/7, it’s also very reassuring . She takes all the stress out of planning a trip and makes it perfect . I wouldn’t use anyone else .

26 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are incredibly grateful for your wonderful feedback and your continued loyalty over the years. It truly makes our day to hear that our team consistently provides such a positive and stress-free experience for your travel planning. We are so pleased that we can help make your trips perfect, and we look forward to assisting you with many more unforgettable journeys.

Martyn

Rated 5 out of 5 stars

Helpful friendly service with price…

Helpful friendly service with price match offered.

24 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're delighted to hear that you found our service helpful and friendly, and we're glad our price match offer was beneficial. Thank you for your kind words!

Wishing you a wonderful holiday,
Martyn

Rated 5 out of 5 stars

Would recommend

Travel consultant very helpful via email when providing quotes. Spoke with a different advisor on the phone when booking and he was also very friendly and helpful.
Booking process quick and easy over the phone.

24 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're so pleased to hear that our team was helpful and friendly throughout your experience, from the email quotes to the quick and easy booking process over the phone. We appreciate your positive feedback!

Have the best holiday!
Martyn

Rated 5 out of 5 stars

Despite all the difficulties and…

Despite all the difficulties and hurdles I had to overcome during the booking process, David remained incredibly patient, professional, and supportive throughout. His customer service was truly exemplary, and he made what could have been a very stressful experience feel smooth and manageable. It was his outstanding level of care and commitment that made this booking experience such a positive one. Thank you, David, for your exceptional service.

24 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We are so pleased to hear that our team member provided such exceptional service and support during your booking process. It's wonderful to know that their professionalism made a potentially difficult situation smooth and manageable for you. We truly appreciate your kind words.

Wishing you an incredible holiday,
Martyn

Rated 5 out of 5 stars

It was all so stress free Tania…

It was all so stress free Tania researched lots of different holidays for us to choose from. Great communication, great knowledge I booked my first ever holiday with Tania and now booked my second and will continue to book with her all the time

23 July 2026
Unprompted review
Blue Bay Travel logo

Reply from Blue Bay Travel

We're happy to hear that our team member made your holiday planning stress-free and provided excellent communication and knowledge. It's wonderful to know you'll continue to book with us!

Have the best holiday,
Martyn

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