Black Label Grooming Reviews 

SCAM. Like all of the most recent reviews - this company took my money and didn’t ship goods. Ignored calls and emails. Avoid at all costs.

Like may other reviews I have twice bought and recieved goods. My most recent order was made about 6 weeks ago and there is no sign of delivery. No replies to any of my emails. Looks although this company have now failed but will continue to take peoples Money!

Absolutely terrible! They have robbed me of £100s of pounds.
I ordered months and months ago I even have his number messaged him constantly he’s been online ignored me then messaged promising a refund then ignored still have no refund!

I will be going further!

By the looks of things he’s robbing everyone he should be locked up!

AVOID AVOID AVOID. Ordered in September 2021 took the money, never recieved the items. Sent emails with no response. After several weeks got an apology email blaming low staffing. Then after several months recieved email advising it would be delivered on a specific day stating it had been sent out, it never arrived. Weeks later recieved a further email advising it was posted with another delivery date....and never arrived. Do not touch this company with a bargepole!

Ordered 04/04/22 and nothing, ignored all emails and voicemails. I genuinely like their products so it's a true shame. Last order took a month and I had to complain first so could have taken the hint.

Ordered products and paid for shipping, company promised 2 to 3 days but that was almost four weeks ago. Tried to contact customer service but no response. They list a fraudulent Trust Pilot rating on their website. Don't waste your time, this company is a scam, avoid.

I placed an order on the 10th of may it is now the 19th of may and i am still waiting to hear that my order has been shipped. I have rang over 15 times throughout the day and left several messages including and email 3 days ago. I am yet to get through to anyone or get a call back. For a company that states it prefers customers to call i find this very shoddy customer service as what is the point in calling if noone answers, but you were more than happy to take my money on the day that i ordered.

Without being able to get in contact i also have no way of getting my money back and cancelling my order. This is extremely unacceptable as a companyand these problems need to be solved asap

Took the money, created a shipping label with Royal Mail tacking ID, which shows Royal Mail are still waiting to receive goods for shipping. Ordered in March 2022, still nothing. They’re taking money for goods they don’t have.

How this company is still trading is beyond me. As their products previously were so good, I thought I would give them another try after receving an email from them advising their delays were due to COVID and they are getting back to normal - what a lie that was! Raised a dispute with Payal after they ignored all of my calls, emails and DMs (I knew they were active as they deleted my comments on their latest instagram post). They replied instantly to the Paypal dispute to say the order has been processed and on its way to me. This was over a month ago, and I hadn't received a tracking number - so another lie. I have found them on companies house so will be trying to reach their 'directors' Nathan Titterington and Matthew Statham. I don't know how they can sleep at night after taking people's hard earned money and not sending out the orders. Complete scam of a company, will be reporting to trading standards.

Do not go near this company. In the last few years, the quality of their products have got worse. The delivery times have become terrible - 1-2 months delivery. They send orders without all the products and when you complain, nothing gets done. No refund and no explanation. They simply ignore all emails and all Facebook message. AVOID.

Don’t purchase this product, doesn’t arrive. I’ve ordered a products weeks ago and emailed again and again no reply. Just take the money.

Twice now I have been fooled by the team at BlackLabel. They take an order and your money and no product shows up. I did receive a refund from the first order after a lot of chasing but, I am still chasing for a refund after I placed an order 2 weeks ago and have emailed and called with no response. They say online that they would rather you call then email but don't pick up the phone or reply to voicemails! There are better products on the market with suppliers who are much more reliable so I would avoid this guys if you can.

I am currently in a dispute with both them and Klarna. I purchased a product back in December. It arrived 4 weeks later (after paying for next day delivery) and was completely damaged and the bottles were leaking all over the place! They NEVER answer the phone, they have NEVER replied to any of my e mails. Finally got them on the phone (after 9 weeks of trying) and they said they would issue the refund as they had received the damaged parcel. They confirmed this by text and e mail. Now, 5 months later, they are telling Klarna that they never received the parcel. So now I am in a dispute with Klarna as I chose the 'pay later' option. They want to see my shipping receipt which I no longer have as. This is an absolute nightmare and has taken up so much of my time. This company is a disgrace. They are dishonest, they lie and are completely corrupt. I hope someone closes them down or they go bust. No more than they deserve!

Unfortunately like everyone else I've been hit by the same issues, great product badly run company, they don't return emails, voicemail or take calls, how can you take people's money like this

Terrible customer service !!!
Ordered my 3 tubs of shape paste last Thursday and paid for next day delivery!
We are now on Weds the week after and still no goods arrived!
Constantly tried ringing customer service and sent multiple emails with no reply!!
Definitely won’t be purchasing from this company again absolutely disappointed and raged that this has left me in this situation

Don’t use this company. I’ve been a loyal customer but they have my money and are not answering calls or emails. I will be seeking legal action to recover my money. Don’t take orders if you can’t fulfil or be bothered to talk to your customers. Shame as the product is amazing

Ordered in march, never received the item. No response to email and phone calls. Had to get in touch with PayPal to get my money back, since you need to call their dead support number to cancel your order.

AWFUL! It's been 2 months, they gladly accepted my money and have ignored 4 attempts to get in touch with them. I will be deciding on my next step, but first put the word out - This company SUCKS. Stay away...

Used to be a great company, but no longer seems to be delivering orders. Took my payment over a month ago but no sign of the product.

I’ve been waiting over two months, they have £60 of my money and I’m fed up of waiting. They don’t reply to emails, don’t answer calls or voicemails. They’re utter hopeless, which is a shame as their product is some of the best on the market.

Black label grooming, if you read this, seriously sort your **** out! You’re destroying a really good business through your terrible customer service. Just reply to emails or stop taking orders if you can’t fulfil them.