Bitfinex Reviews 328

I’ve had a terrible experience with Bitfinex. My account has been frozen for 3 years, despite submitting all required documents for KYC/AML. I’ve contacted support numerous times but only receive automated responses or requests for more documents. There is no clear explanation for the freeze, and my funds remain inaccessible. Bitfinex's lack of communication and transparency is unacceptable. Until this is resolved, I cannot recommend this platform to anyone. Use with caution!

Every time i pay the fee so I can make a withdrawal. Amazing something always compounds so I have to pay another inflated cost. It was supposed to be $3,000 a week ago when I went to pay it then it was $4800 as I was paying it then it $5,000. After the $5,000 paid now it's $15,000!
Total I have paid $20,000 to date!

WARNING! BITFINEX WEB APP is a 100% scam! I had the ENZOCHAIN WALLET (same group) shut down as fraud with US cyber crime authorities. Don't fall for their con game! Use only BITFINEX app in Google or Apple play.

Been waiting 2 weeks for them to transfer my BTC from bitfinex wallet to my Cashapp BTC wallet. Feel like im getting scammed! The service team hasn't responded to me in that time. All I've been asking is how to unfreeze my BTC so I can withdraw my money. Completely being ignored by support is ridiculous!

Edit Sept 5th 2024: They ignore me on bitfiinex but not my review, just woke up to them asking to prove my review, if things don't get taken care of I'm probably going to call Interpol!

Super responsive service/ help desk. I had a trx stuck because email didn’t reach me. Helpdesk was fast to respond and all solved in 1/2 hours. Bravo.

Absolute horror story.

3rd of March - Sent Eth to my Bitfinex wallet from the Blast Network which is unsupported. Contacted support in panic and luckily they said they would take on the recovery. Albeit for an excessive fee.

So I organised the $735 USDT which they immediately withdrew from my account.

Fast forward 3 months and one week on, they have:

1. Failed to perform any action
2. Only reply with what seems like AI generated responses with fake compassion and empathy
3. Failed to escalate the matter to senior management
4. Repeatedly lied that they were working on it
5. Now do not even reply to support emails.

All the while, 3 Eth in the same manner was sent to HTX exchange, they recovered my ETH on the same day for ZERO fee.

This platform is an absolute horror story, bordering scam when it comes to support. Their live chat support is nothing but an AI bot which doesn't recognise questions outside of its knowledge centre subjects and is totally useless.

You'll have the same support staff who initially replied to my emails but when things get sticky, they don't even sign off with their names but with just "Bitfinex Support".

Mind you, I have been a loyal customer for over 7 years with over 1bn in trading volume over the years. They do not give a damm however.

I have so much resentment towards them, if you're ever considering to use this scammy exchange I would think twice and choose more support friendly exchanges like HTX or Binance.

If I could give a 0 star rating, I would.

I am absolutely at my wits-end and because they are unregulated, there's no official body you can make a complaints towards.

Abandon this exchange at all costs as I will be moving all my digital assets off this platform. Because when tether goes down so will this platform with all your assets and I 100% assure you with absolute confidence there will be zero chances of recovering any assets when they go under.

Absolutely despicable and disgusting behaviour they have displayed to date.

Bitfinex blocked my money. Requested the AML procedure. Ok, I understand everything. these are regulatory requirements of any centralized exchange. But! After providing all the documents and explanations, they simply stopped responding and banned my account! Support responds with standard answers, try opening a ticket. But I can’t open a ticket, because they banned my account. Standard replies are also sent by email. And it's been like this for a month. They just stole my funds and are avoiding answering! I don't recommend dealing with them
UPD. The money was unblocked after a month of communication with support and provision of all evidence

Just stay away, after 5 years of service, suddenly they came up with a story of KYC, and started asking questions about origin of everything and of course answered while it was really hard for me to remember and get these info.
After answering everything they are trying to delay and waste my time with some old TX's that was deposited 2022 all of them sum is very low while my account has more than 900,000$ worth of crypto!
I don't know what to do as I can't remember and find all of these tx's and I want to be clear with them.
when I searched these addresses I didn't find problems about them at all. Then why they asking about them while it's even a very small amount of money? is it a scam or a time waste or what exactly!

EDIT After I seen their Reply:
They have finally let me take my money from the account, but careful guys if they were real they would ask these questions from day one about source of funds, and they have no right to freeze or take them even if you don't provide source of FUNDS, simple you don't want problems, then mention at the registration form that users are required to provide source of FUNDS before they even be able to deposit a single $. However Nice Scam attempt!
I'm very happy that I'm out now!

An agent called Max provided a very professional answers to my issues in a quick and precise manner. Not even mention the passion that Max had shown me. Luck platform to have Max served inside.

I have same problem as everyone, they stopped withdrawals for me because I deposited and immediately withdrawed funds. It’s not a very big sum, 500 dollars, but still, they asked me to provide huge pack of documents, screenshots, etc. So I did, 6 weeks passed since then. The support stopped responding to my emails a month ago. Looks like think goes bad for them, if they scam people in so dumb way. I’m glad that I didn’t make a larger deposit. Do not trust them, all good reviews are written by their marketing team. I wish I had read the reviews, before I used that scam exchange.

They blocked me for withdrawals and requested documents that I provided 2 days after they accused me of being a US person which I am not but I currently study in the USA. They are trying to steal so badly. I have provided my citizenship which is not the USA. I will keep updating.

I signed up to bitfinex, and logged in using my E-mail and password, I tried to do it later on that day and it did not recognise me. I was sent a link, the first page to sign in is Bitfinex then changes to BitfitnexDD and BitfinexTD, I sent an E-mail to bitfinex and got told it was not their site. I then sent 2 E-mails to Bitfinex from my phone and pc both were rejected. I deleted my first post to get further information, I contacted Norton security who told me it was a phishing web page to that effect. 20,02,2024 I tried to withdraw only 500 USDT to put in another wallet, I was then asked to pay 6623.064 USDT income tax, after your payment is successful the exchange will return 15% I was not drawing the full total of 33115.32 USDT out but they wanted me to pay for the total held. They gave me 3 days whereby a 5% fee would be added every day. The lady i was dealing with asked if I wanted to join a VIP event, i said what figure she said 10000 USDT, I was then asked to deposit £9000 to pay for it I refused, She then said F____in pay it and I refused, so she supposedly paid it and deposited it in my account with the award of 3300 USDT she knew in advance the outcome of the event. Her uncle is supposedly working at JPMorgan in USA and worked for Binance, and her dad is supposedly British and has a house in Aberdeen which is getting a lot of work done. On trying to withdraw coins I noticed that the clock on their system is nearly an hour ahead of UK time which would tell me they are working out of Paris as the first 2 photos to appear on her profile is a lady in Paris, it was then changed to the other girl whom I have been dealing with who is supposed to be in Singapore I have, all photos and most texts on my phone etc, I also have the conversations of their customer support, This site is also supposedly linked to 5 other web sites including Bitfixmot.com which is a crypto web site and my Norton security states it's a malicious web site, that information came from a scam alert web site. The young lady I was dealing with told me she had 5 businesses in the UK.

I have had several issues as an amateur not knowing my way around yet, and every time I opened Support chat someone came INSTANTLY to help out and was very friendly, patient and very professional. Knew immediately what was going on and what I had to do! Awesome Customer Support! Definitely one of the very best I've ever needed! Congratulations! Roberto C.

I didn't find the place/window to make what I wanted to.
Chat supporter Bianca solved it in NO TIME at all

Agent "Max", was very helpful, knowledgeable and clear.

Bitfinex customer support were very fast in responding to my query, courteous and helpful. The helpful and courteous nature experienced from Bitfinex a few times is a refreshing alternative to the slow, unhelpful and rude customer support agents in Binance.

The worst Broker EVER. Stay Away.

For three weeks they have been denying me from full account verification for lame unrealistic reasons.

First, the asked me to upload residential proof of address, so I uploaded a utility bill and my bank statement which show the address. However, they kept asking for another bank statement, so I uploaded another statement which also show the address.
Things did not stop there, they deliberately refused BOTH bank statements and asked me to upload a credit card statement, so I uploaded my credit card statement which also shows clearly my address.

Guess what??

They refused this statement as well.

They replied to me saying that they cannot locate my address on google maps. They want to me share my address with them!!!

It is not my problem that they fail to locate my address on google maps. This is their responsibility not mine. Their incompetence is unacceptable.

I also, noticed that the total amount of documents uploaded by me is 25 documents, half of them are residential proofs of address, but they keep DELETING these documents from my panel. Right now there is ONLY 8 documents.

This company is totally fake and completely fraud and weak.

You should really consider steering away from such unprofessional behavior.

Great site and fantastic customer support.