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Rated 1 out of 5 stars

UPDATE: This scammers are still holding my funds, they keep asking for different illegal information just for them to keep the funds, they feel offended that i call them disgusting scammers! you can... See more

Rated 1 out of 5 stars

Avoid! High costs can occur when you are not able to withdraw delisted tokens in time. Fixed fee costs which aren’t mentioned upfront!! Disrespectful customer service. They don’t answer you ques... See more

Rated 1 out of 5 stars

Terrible experience. Their only value is to have been there at the beginning of the bitcoin hype, I registered with them in 2017. A few years ago they installed this new system of verification levels,... See more

Rated 2 out of 5 stars

Registered fast, good app and security measures, until tried to Verify. Several attempts and nothing: passport and selfies never good enough. Worrying fact, that all images which are not good, still... See more

Company details

  1. Currency Exchange Service

Written by the company

Bitfinex is a digital asset trading platform offering state-of-the-art services for digital currency traders and global liquidity providers. Founded in 2012, Bitfinex was one of the first professional platforms set up to accomodate for the booming interest in cryptocurrency trading. Since then, our team has gained invaluable experience whilst cementing our spot as the go-to platform for digital asset traders and institutions. In addition to a suite of advanced trading features and charting tools, Bitfinex provides access to peer-to-peer financing, an OTC market and margin trading for a wide selection of digital assets. Bitfinex’s strategy focuses on providing unparalleled support, tools, and innovation for professional traders and liquidity providers around the world.


Contact info

You should know

2.0

Poor

TrustScore 2 out of 5

328 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

It's all a scam

It's all a scam; they suddenly come up with new rules that they didn't inform you about just to trick you out and to delay your withdrawals. But #Crop Mines......Is different and they assure good returns without any delay.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

UPDATE

UPDATE:
This scammers are still holding my funds, they keep asking for different illegal information just for them to keep the funds, they feel offended that i call them disgusting scammers! you can check how long this has been going on since my first review! that platform deserves to be shut down!!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent exchanger

Excellent exchanger! Have been using it since 2016 and is the only one I consider trustable and safe to deposit funds in the long term. Support and compliance had been always great too, very supportive and offering good response times

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid! High costs can occur when you are not able to withdraw delisted tokens in time. Fixed fee costs which aren’t mentioned upfront!!

Disrespectful customer service. They don’t answer you questions nor do they give an explanation why costs are so high.

Avoid this exchange!!!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a 100% positive experience

My problem was very quickly solved and I enjoyed a 100% positive experience!

The support team got back to my problem with a withdrawal process within a super-short time span. The reaction times each time were only a couple of hours. And even though the agents were different (due to my answer time), my problem was successfully solved within short time and absolute clarity.

If all exchanges would that way, it's be a great step forward for the whole crypto sector.

10 February 2026
Unprompted review
Rated 4 out of 5 stars

GOOD SERVICE FROM BITFINEX

GOOD SERVICE FROM BITFINEX, I WAS RECOMMENDED BY BITCI STACK ASSET CUSTOMER SUPPORT TO REGISTER AN ACCOUNT WITH BITFINEX, I GOT MY EXTERNAL WALLET ADDRESS WHICH I USED TO WITHDRAW MY EARNINGS FROM THE BITCI PLATFORM.
EVERYTHING WENT WELL GOOD 👍

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Their only value is to have been there at the beginning of the bitcoin hype, I registered with them in 2017. A few years ago they installed this new system of verification levels, even for existing users. Now they hold hostage some cryptos of mine worth a couple of meals in a good restaurant, but the verification process is such a nightmare that I am tempted to forget about the coins. However, I am not going to let them win. They try to discourage users to keep their funds.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

The least pompous and most professional exchange.

I understand that there is a lot of negative reviews here, but I've had good experiences with Bitfinex Support, as well as their reporting application. The platform itself works well, just like many other exchanges. But as opposed to basically every other major platform, I never ran into a bot impersonation support staff on Bitfinex. It's helpful real f people answering you, who are understanding what you tell them and actually try to help. Most of the times I have a reply pr. e-mail in less than 30min. I think that about 3 hours is the maximum I have waited. Also their tax reporting application is far beyond any other major platform I have tried. On some of them you have to wait hours to get incomplete .CSV files and then spend hours trying to obtain the missing data.

Crypto trading is the wild west in glitter, but Bitfinex are one of the most professional and least pompous platforms out there - IMO of course.

Good luck to you, and please take care, I've lost a lot of money in this game.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

STAY FAR AWAY You will lose access to your funds!!!

After what I went through, I will never put a single cent on Bitfinex again. In my experience, they treat customer funds with absolute carelessness. My deposit was stuck locked on their platform for many days with zero explanation, and even after providing every documentation they demanded—multiple times—they simply ignored my repeated requests to release my money.

Their customer support was abysmal. It felt like they had no interest whatsoever in resolving the issue or respecting the fact that real people rely on access to their funds. They took days at a time to reply, and when they eventually respond it's with a copy/paste answer that in no way resolves the issue.

Based on what I experienced, Bitfinex is absolutely not a platform you can trust, this exchange should be avoided at all costs!

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Frauds

Frauds! after my deposit, it doesnt reflect in my £7,950, balance and when i sent mails to them i was blocked i then escalate the case to *CL_IX~OT*

15 September 2025
Unprompted review
Rated 1 out of 5 stars

very Insincere

very Insincere, CL_IX~OT was amazingly adept at getting every thing back and was able to handle and secure everything without a problem I'm thankful.

17 September 2025
Unprompted review
Rated 1 out of 5 stars

This is terrible

It's terrible! I tried using the exchange a long time ago to deposit and withdraw small amounts, but I never used it again because of the slow speed. Finally, I made a small deposit and withdrawal. Although the process was slow, taking about an hour, it was tolerable. I then deposited 5,034 USDT using the same process. The blockchain quickly showed the transfer was successful, but it took over ten hours for the exchange to credit the funds. Withdrawals are even worse. They ask for all sorts of strange documentation and won't let me withdraw my money. I can't withdraw my 5,034 USDT at all.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Bitfinex are Steeling money

Bitfinex are Steeling money, don't ever use them. I had 1750 usd in my account, but suddenly they where gone. They could recover them again, but it will Cost me 500 usd. Why ? They Are scaming people, be very carefull.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Using bitfinex since years

Using bitfinex since years, never had one single problem. Cannot understand why here are so many bad reviews. If an exchange ist trustworthy and does that was it is made for, there is nothing to complain.

16 September 2025
Unprompted review

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