Birchall Blackburn Law Reviews 

1,322
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff for guiding them smoothly through property sales and purchases with great care. People often mention that the team is responsive, efficient, and keeps everyone well-informed throughout every single step of the process. Some reviewers were not happy with the communication, noting long delays and unreturned phone calls or unanswered emails from solicitors. A few other people also felt that the slow response times and lack of accountability caused unnecessary stress during their property transactions. Consumers described facing difficulties getting updates, which significantly dragged out their cases and created a frustrating experience.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive, ensuring that property... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences among... See more

Response time

Customers consistently note ambiguous experiences with response time, reflecting a wide split in... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a wide range of differing... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, simple, and well-managed process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The conveyancing team at Birchall Blackburn Law were extremely helpful during our sale process. (we had never sold a property before!) They kept us well informed throughout, via email and phone... See more

Company replied

Rated 5 out of 5 stars

Amazing service from Birchall Blackburn Solicitors! As first time buyers, we couldn’t have asked for a better team. Ben and Janette were all brilliant, friendly, professional, and always quick to resp... See more

Company replied

Rated 5 out of 5 stars

Birchall Blackburn were great in the purchase of our right to buy property. Very efficient and quick to respond to any queries. They use clever tech to verify capital and deposits etc and so there is... See more

Company replied

Rated 5 out of 5 stars

I used Birchall for the selling and purchasing of my home, Natalie Earley and her team were brilliant, they kept me updated every step of the way, and always answered any questions that I had promptly... See more

Company replied


Company details

  1. Law Firm

Written by the company

We are specialists in all types of claims and compensation. No win, No fee. Call today 0800 614 722.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(1,322)

158 reviews in the last 12 months

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Rated 1 out of 5 stars

i have used birchall black burn in the…

i have used birchall black burn in the past and never had any issues. However this time around has been awful lack of communication dragging out my sale. failing to gather and relay correct information to my self and buyer . 8 months sale dragged on for and my buyer pulled out lacked confidence. Which i have not had happen to me before. Given no guidance. No accountability taken by Reda. Rang to complain spoke to receptionist who said she would relay it to a supervisor and no one has bothered to call . Avoid this firm at all cost

22 June 2026
Unprompted review
Birchall Blackburn Law logo

Reply from Birchall Blackburn Law

Dear Lauren, we're sorry to hear of your experience of our service. We've sent your feedback to our Client Services Team and they will investigate. Please don't hesitate to contact them directly at enquiries@birchallblackburn.co.uk or call 0800 614 722 and asked to be put through to them. We appreciate your feedback and will follow this up with the correct team. Kind regard.

Rated 5 out of 5 stars

financial consent order

The process from the initial advice i received about Financial Consent Orders through to this being approved by the court as been brilliant, everything was explained in detail to me, in words i could understand. The consent order itself was done very quickly and professionally. All in all an excellent service thank you.

10 July 2026
Unprompted review
Birchall Blackburn Law logo

Reply from Birchall Blackburn Law

Hi Roy,
Thank you so much for your fantastic review. We're so pleased we could help you through your case. We're always here should you ever need us.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Very professional from the start

Very professional from the start. HMO mortgages are never easy, especially in multi occupancy properties, but my one was handled with due care and diligence throughout. Highly recommended Solicitors which I will use again.
Anthony Bright

3 July 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Anthony,

Thank you for your superb review. It was a pleasure working with you. We're always here should you ever need us again.

Best wishes,

Birchall Blackburn Law

Rated 1 out of 5 stars

Dealing with Catherine Whitworth and…

Dealing with Catherine Whitworth and Anne Le Blanc. Neither respond to emails or phone calls. We've had a sale going through since November which is now going to fall through due to these two ladies ignoring the selling agent, their client and the firm that referred the business to them. Appalling poor service.

2 July 2026
Unprompted review
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Reply from Birchall Blackburn Law

Dear Michael,
We're sorry to hear about your experience of our service, though we appreciate your feedback. Please feel very welcome to contact our Client Services team at enquiries@birchallblackburn.co.uk and we'll look into the matter further for you.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Hanna and Ellie were brilliant at…

Hanna and Ellie were brilliant at keeping on top of the transaction, chasing the sellers solicitor and were very forthcoming with updates on the status of the purchase. We would definately use them again!

22 June 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Holly,
Thank you very much for your glowing review. We'll make sure to pass your kind words on to Hanna and Ellie - they'll be delighted to hear how happy you are with the service.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

Perfect for digitally native first time buyers

As a first time buyer who was comfortable online and with digital portals, it was excellent. If you're someone who needs or wants a more personable or face-to-face experience, then perhaps not for you.

I wouldn't know my case handler, Reda, if I walked past him in the street, but he was solid, professional and patient, as were the team around him. Thanks for your help guys.

19 June 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Christopher,
Thanks so much for your superb feedback - we really appreciate it. We'll make sure to pass your kind words on to Reda - he'll be over the moon to hear how happy you are with the service.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

Really good experience using Birchall…

Really good experience using Birchall Blackburn for the sale of my rental property. I was kept well informed the whole way through, which made everything a lot easier and less stressful.
The online forms and questions are very simple to use and easy to follow, which definitely helped speed things up. They were also quicker than most solicitors I’ve dealt with in the past, which was great.
Overall, a smooth and straightforward process, would happily use them again and recommend to others.

19 June 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Tom,
Thank you for your superb five-star review. We're so happy you found our online process easy to use. It was a pleasure working with you. We wish you all the very best for the future.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Perfect for first time buyers

The perfect solicitors if you're a first time buyer. Helpful, understanding and will meet you at your level when explaining what you need to do.

18 June 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi David,
Thanks so much for your incredible feedback. We wish you all the very best in your first home.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

5 Star

Great team I enjoy working with them

18 June 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi James,
Thanks so much for your five-star review. It was a pleasure working with you and we look forward to working with you again should you ever need us.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

Stress free from the beginning

Stress free from the beginning. Everything done through the portal which was really easy to navigate.

17 June 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Barry,
Thank you for your lovely review. It was a pleasure working with you and we look forward to working with you again should you ever need us.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

We used Birchall Blackburn for the sale and purchase of our home.

We used Birchall Blackburn for the sale and purchase of our home when we moved. They gave us an excellent, seamless services, communicating well. The online system worked very well but the Birchall Team we also very good at communicating directly where there was a query that need resolving. highly recommended and I would use this firm again. Thank you to Anna Leblanc & Catherine Whitworth and team.

27 May 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Rory,
Thank you so much for your excellent feedback. We'll make sure to send your kind words to Anna and Catherine- they'll be over the moon to hear how happy you are with the service.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

My home buying and will writing experience

I had excellent support in buying my house while other parties were making it difficult. Responses were clear and accurate and I was very confident everything was being chased to support me through a very stressful process. I highly recommend. They also helped me writing a will. Having lost my partner to cancer and the hassle of not having something clear to support, I needed to ensure I made this process crystal clear and this was established through good communication.

12 June 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Mark,
Thanks for your lovely review. We've put in a request for more information so we can find out which matter your review relates to and let your conveyancer know how happy you are with the service.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

The conveyancing team at Birchall…

The conveyancing team at Birchall Blackburn Law were extremely helpful during our sale process. (we had never sold a property before!)
They kept us well informed throughout, via email and phone calls, they were always happy to answer any questions we had with prompt replies to our queries.
Excellent customer service from an extremely pleasant,easy to deal with team.
Would recommend
Thank you!

Thankyou!

12 June 2026
Unprompted review
Birchall Blackburn Law logo

Reply from Birchall Blackburn Law

Hi Alison,
Thank you so much for your superb review. It was a pleasure working with you and we look forward to working with you again should you ever need us.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

Birchall Blackburn have been amazingA…

Birchall Blackburn have been amazingA very special mention to Maryham, Maryham navigated me through all the technical aspects with much care and patience. Her calm easy manner was so assuring. Thanks again.5 stars 🌟 🌟🌟🌟🌟HB.

10 June 2026
Unprompted review
Birchall Blackburn Law logo

Reply from Birchall Blackburn Law

Hi Howard,

Thank you for your incredible review. We'll make sure to pass your kind words on to Maryam - she'll be over the moon to hear how happy you are with the service.

Best wishes,

Birchall Blackburn Law

Rated 5 out of 5 stars

Susan Liver and jemma hampson took on…

Susan Liver and jemma hampson took on my claim for clinical negligence 3 years ago for delayed quadriceps tendon repair not getting mri scan after 6 weeks after accident so I suffered over I year then when I did get mri scan I had quadricep tear which was delayed so they took my case on fighting all the way to defendants nhs I had enough evidence they ended up owning up to liberty then I was compensated off them 2 months ago thanks to birchall blackburn law Mr rossiter.

10 June 2026
Unprompted review
Birchall Blackburn Law logo

Reply from Birchall Blackburn Law

Hi Mr Rossiter,

Thank you so much for your amazing five-star review. We're delighted to hear you're pleased with the outcome. We wish you and your loved ones all the very best for the future.

Many thanks,

Birchall Blackburn Law

Rated 5 out of 5 stars

Excellent service

Excellent service. Ellen very efficient thorough, friendly and helpful. 5*

9 June 2026
Unprompted review
Birchall Blackburn Law logo

Reply from Birchall Blackburn Law

Hi Susan,

Thank you for your lovely review. We'll make sure to pass your kind words on to Ellen and the team - they'll be thrilled to hear how happy you are with the service.

Best wishes,

Birchall Blackburn Law

Rated 5 out of 5 stars

As I first time buyer

As I first time buyer , the process of buying a house it can be difficult, but Maryam, Nicholas and Afroze really stepped up for me and help me secure my first home. Making sure I understand the steps and the risks.
Thank you for all the support throughout the process!

1 June 2026
Unprompted review
Birchall Blackburn Law logo

Reply from Birchall Blackburn Law

Hi Alex,

Thank you so much for your lovely review. We'll make sure to let Maryam, Nicholas and Afroze know how pleased you are with the service - they'll be delighted to hear about it. We wish you all the very best in your first home.

Many thanks,

Birchall Blackburn Law

Rated 5 out of 5 stars

5 star service from birchall blackburn…

5 star service from birchall blackburn law communication was amazing always kept in touch kept me up to date with everything going forward fast and reliable and muhammad ali bokhari who loookes after my house move was amazing so good at what he does always phoning keeping in touch throughout my house move thankyou to muhammad and birchall blackburn law for an amazing service

2 June 2026
Unprompted review
Birchall Blackburn Law logo

Reply from Birchall Blackburn Law

Hi Chris,

Thank you for your amazing review. We'll make sure to pass your kind words on to Muhammad - he'll be over the moon to hear how happy you are with the service.

Best wishes,

Birchall Blackburn Law

Rated 5 out of 5 stars

Buying property for first time in ages

Buying property for first time in ages. Initial trepidation quelled immediately. All aspects of purchasing process handled expeditiously and all communication was clear and concise. Highly recommend.

20 May 2026
Unprompted review
Birchall Blackburn Law logo

Reply from Birchall Blackburn Law

Hi Simon,

Thank you for your glowing review. We're so happy to hear how delighted you are with the service. It was a pleasure working with you and we look forward to working with us again should you need us.

Best wishes,

Birchall Blackburn Law

Rated 5 out of 5 stars

Really appreciate the work Birchall…

Really appreciate the work Birchall Blackburn have done to get our sale over the line. Karen was always available when needed!

21 May 2026
Unprompted review
Birchall Blackburn Law logo

Reply from Birchall Blackburn Law

Hi Luke,

Thank you so much for your glowing review. We'll make sure to pass your praise on to Karen - she'll be over the moon. We wish you and your family all the very best for the future.

Best wishes,
Birchall Blackburn Law

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