BiP Solutions Reviews 219

We had the system for 12 months and had made it clear to the person selling the programme over the phone that we would try it for 12 months then after not gaining 1 contract from the out of date information on it we stopped payments only to realise that they had auto renewed it😳 we had explained we were a small business and would review after a year but didn’t have any contact or warning of the renewal until it had been done.
I contacted them and they offered us a termination fee after only going over 2 weeks of £916.67 + vat I offered them a month even though I felt they brought this on by not contacting us but they said they didn’t offer monthly? Since then I’ve read customers who have had a month?
I have now read many companies accounts of Bips unfair ransom tactic that has been going on for years and feel it should be made illegal if not already (I’m looking into this) I hope they can see how crippling this can be to a small company taking out Bips product which we eventually never needed and never secured any work from.
We are in contact so hopefully they will offer us a smaller termination fee that we were forced into due to no contact as asked for after 12 months???

It has been a pleasure working with Stephen Donlan and Stuart Parkinson! Stuart helped us to secure great visibility with our marketing package. Stephen is excellent at organising the creation and distribution of our managed email campaigns which has delivered great results. Thank you to both!

Very positive experience working with Cian Gleeson and Stuart Parkinson. Thank you for your professionalism!

From initial contact to signing on the dotted line, Mark's expertise, advice, and generally helpful demeanour has been very welcome. We are now looking to reap the benefits of this tool, and have a dedicated Customer Success Manager assigned throughout our contract to aid with set-up, onboarding, and ensuring we use the tool in the most useful way possible to achieve our desired business outcomes. Thanks to all involved, we're very much looking forward to working with you in partnership over the next year, and beyond!

Mark Oliver has been our initial contact at BiP Solutions. Mark was interested in our business, he asked the right questions to ensure the product was right for our needs.
Good communication, smooth onboarding process and generally a really nice, helpful guy.

Great customer service and support from Jamie McDonald, really assisted me in navigating the system. Made it look Easy - Many Thanks

I'm a single handed independent owner Vet in Manchester. I've applied to be an adviser to the Competitions and Markets Authority (cma.gov.uk) investigation of vet services for domestic pets following now dominance buyout by six corporate chains. The CMA directed me to Delta eSourcing for submission of their enormous 57-page application form. I've experienced efficient, patient, professional assistance from Delta's Helpdesk in the person of Charlie Andrews - couldn't have been more understanding of my one-off situation and IT ability!

As a consumer advocate, I feel compelled to share my experience with Supply2Gov (administered by BIP Solutions) and their problematic subscription model. After thorough examination, I have significant concerns about their business practices.
Purchasing "1 month's access" to the site automatically enrols users into a monthly subscription. These terms are buried within lengthy conditions on a separate page of their website, and they provide no renewal notification. Such practices would be illegal in a B2C context and are decidedly unethical in a B2B environment.
Supply2Gov operates in an evolving area of UK law regarding small business protections. Their bullish and obtuse attitude towards their practices and customer service is particularly troubling. Whilst they offered a partial refund when I highlighted the flaws in their business model, the interaction left a distinctly negative impression.
I strongly advise other businesses to exercise caution when dealing with Supply2Gov. Their lack of transparency and questionable ethical standards make them a risky partner for any organisation valuing clear communication and fair business practices. BIP Solutions would do well to re-evaluate their conduct in this arm of their business as it is clearly damaging to their reputation.

The GPhC has been using the Delta e-Procurement portal for a number of years now. We have recently added some additional features to our suit of applications. Kevin Lewis and Fraser Neilson have been so helpful and supportive regarding the roll out of these new products as well as answering any queries we have regarding the existing core services.

As a buyer I implemented Delta three years ago and have used it for tender and contract management since. The Delta portal is easy to use and message centre provides an effective and secure way to interact with bidders. BipSolution values customers greatly and keeps us informed with the progress of the new Procurement Act. My account managers, Kevin and Fraser are always responsive and approachable, and it has been pleasure working with them.

As a buyer I have used Delta for many many years and across multiple organisations. They have always been very helpful if I have any issues and these have always been speedily resolved.

I have used other platforms as well, however have found these to be less intuitive, and would recommend Delta to anyone.

As with any system nothing is 100% perfect and there are tweaks that I would like to make.

The staff are very friendly and have built a good working relationship with them over the years

Have been working with Bipsolutions and their delta procurement platform, over the last year.

It’s a great service and the support from the team has been great and very much appreciated.

Would highly recommend them.

we have been using Delta for long time in our organisation. It a very good portal to use. The customer
service team are just amazing when ever you call they are very helpful and solve any issues.
Our Contracts Manager is Jamie Cuffy he is very informative and is happy to help anytime, we see him in person he comes to our office in London and is happy to give us a demonstration on anything new on the Portal and what would be useful for our organisation.

Delta eSourcing is a great portal that offers a seamless and efficient solutions for procurement needs. It has greatly enhanced our procurement process and contract management. The portal is super user-friendly, making it to easy to navigate. The variety of tools and features available have been incredibly helpful, making our procurement processes more efficient and easily managed. The customer service is excellent. Whenever we've needed assistance, their support team has been responsive and helpful. I would highly recommend Delta eSourcing.

Delta eSourcing Portal - Customer Service/Support

Being a new user of this service, I would like to mention above all else the exemplary customer service received while using the Delta eSourcing Portal.

Our client representative ‘Daniel Farmer’ has provided above and beyond support throughout the tendering process to date. He has shown a consistent and professional approach, always delivering with an immediate ‘can-do’ attitude across the broad asks received, seeing all questions/queries through. This has lead to accurate and timely resolutions that have aided our procurement from its onset - Truly a credit to his team and our procurement alike.

Keep up the great work! I look forward to working with you during future procurements.

I have only been working with BiP Solutions for around 6 months however we use the Delta platform as our preferred e-Portal and it is evident that the team and company are dedicated to helping and creating a portal that is easy to work with and gives all the required details. They are helpful and assist us with any requirements or questions and they are quick to get back to us. Our account manager Jamie Cuffy is brilliant and on hand anytime we need him. I look forward to creating a continued partnership with them.

We have used the Delta platform as our preferred e-Portal for several years now.
As a consultant, we use the system differently to many BiP customers and after initial design and set up, Delta have always tried to accommodate our changing needs.
In terms of account management, we deal with Jamie Cuffy who is always helpful, professional and importantly is proactive. A good guy to work with.

We have used several competitor platforms in the past and we think Delta is the best solution for our business. What do we like about Delta? easy to use, great technical support and account management and value for money.

BiP have a long standing relationship with my business. We have used the Delta system for 8 years. The system itself meets the regulatory requirements, and with excellent support and after sales account management, I highly recommend BiP Solutions!

As a public sector buyer I have been using the Delta platform for a number of years and the system is so easy to navigate around to upload our tender activities. Feedback from our suppliers who respond to opportunities has always been positive. The support from our account management team at BIP Solutions and the Delta Helpdesk is fantastic.