Billing Finance Reviews 

2,920
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and the simple, stress-free process from start to finish. Many commend the professional and helpful staff, who are described as kind and patient, providing clear explanations. People appreciate the seamless user experience, with quick processes and transparent communication making finance easy and convenient. However, some customers noted issues with customer service, experiencing a lack of support, unsatisfactory answers, and unhelpful staff. A few others found payment terms problematic, citing non-competitive APRs, unexpected charges, or very short repayment periods.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick and efficient processes,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the professionalism,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Payment

Consumers find payment to be ambiguous, with some reporting swift finance processing and quick payouts to... See more

User experience

Reviewers highlight positive aspects of user experience, describing it as swift, straightforward, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tbh I didn’t think I’d be accepted having an average credit score but these guys helped me out. Amazing help with everything applied a they did all the work for me other than selecting the bike. Swift... See more

Company replied

Rated 5 out of 5 stars

What an amazing and professional experience I have had with Edwin especially. He has gone above and beyond to make sure I found the right car that was suitable for me. Nothing was ever too much has... See more

Company replied

Rated 5 out of 5 stars

My experience buying my first car was absolutely fantastic. The customer service was excellent from start to finish, and the team went above and beyond to make sure I had everything I needed. Their wi... See more

Company replied

Rated 5 out of 5 stars

Great service with Billing finance. I took out a loan and the process was very quick with a variety of lends, repayment plans and options. Professional staff who were easy to talk to, no hi... See more

Company replied


Company details

  1. Car Finance and Loan Company

Information provided by various external sources

Getting you where you need to be

Coronavirus Update

TALK TO US

We know many of you are worried about how your finances might be affected by coronavirus (COVID-19). If you've been affected by coronavirus (due to illness or self-isolation) and are worried about what this might mean for you financially, there are things we can do to help. The sooner you are able to get in touch, the more we may be able to do. If you would like to speak with us regarding your agreement, please call us on 01604 402 204 where an agent will be happy to assist you. Please be aware we are currently operating with a reduced number of staff. Due to this, you may experience longer wait times than usual when calling in to speak with us.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,920)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I am still waiting a call in connection…

I am still waiting a call in connection with finance being returned due to vehicle rejected as clutch broke day after purchase. No call no email from either billing finance or Zuto and still awaiting my deposit of 4k which dealership cannot release until finance is returned.

16 June 2026
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Reply from Billing Finance

Thank you for posting a review and we’re sorry to hear that your experience was not up to our usual standards. We would like the opportunity to talk and investigate your feedback further.

Rated 5 out of 5 stars

Good customer service and very polite…

Good customer service and very polite over the phone this is the 2 nd time I used billing finance and happy to use again

18 June 2026
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Reply from Billing Finance

As a family-run business with people and customer service at its heart, nothing makes us happier than hearing such positive reviews. Thank you

Rated 5 out of 5 stars

Great experience

Great experience! Professional team, excellent service, and very helpful throughout the process. Highly recommend.

10 June 2026
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Reply from Billing Finance

Hi Lahiru, thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

Rated 5 out of 5 stars

Ask for taylor

If you ever try this company i fully advise you ask for taylor

3 June 2026
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Reply from Billing Finance

We're happy to see that you had a 5-star experience using Billing Finance. Thank you for sharing.

Rated 5 out of 5 stars

Fast and efficient service with clear…

Fast and efficient service with clear pricing

2 June 2026
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Reply from Billing Finance

Jason, we're happy to see that you had a 5-star experience using Billing Finance. Thank you for sharing and we hope you enjoy your new vehicle!

Rated 5 out of 5 stars

Very quick and prompt service and…

Very quick and prompt service and friendly staffs.

8 June 2026
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Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

My experience was very very good.

My experience was very very good. I recommend to my friends they will be buy cars from auto.

3 June 2026
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Reply from Billing Finance

Thank you for sharing Harpreet. We are so pleased to hear you had a good experience and would recommend Billing Finance!

Rated 5 out of 5 stars

Good experience

Good experience

14 May 2026
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Reply from Billing Finance

A positive customer journey is always our goal, we are pleased to hear you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Better than you’d think…

Tbh I didn’t think I’d be accepted having an average credit score but these guys helped me out. Amazing help with everything applied a they did all the work for me other than selecting the bike. Swiftly got the agreement sorted and within a week new bike.

28 May 2026
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Reply from Billing Finance

We are delighted to hear that we were able to help you secure finance . Our team works hard to make the process as straight forward and stress-free as possible. Thank you for leaving us a 5-star review and we hope you enjoy your new bike!

Rated 5 out of 5 stars

Fantastic so far

Fantastic so far

29 May 2026
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Reply from Billing Finance

We are pleased to hear you have had a positive experience with Billing Finance, thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Seamless customer service and…

Seamless customer service and professional support throughout the acquisition process.

27 May 2026
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Reply from Billing Finance

Thank you for taking the time to leave us a review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear.

Rated 5 out of 5 stars

I recently used Billing Finance and had…

I recently used Billing Finance and had a positive experience throughout the process. The application was straightforward, communication was clear, and the team was helpful whenever I had questions. Everything was explained in a simple and transparent way, which made the whole experience stress-free. I appreciate their professionalism and efficient service. I would recommend Billing Finance to anyone looking for a reliable finance provider.

18 May 2026
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Reply from Billing Finance

Customer experience and satisfaction is our priority so we are pleased to read your review and see that you found the process stress-free and would recommend Billing Finance. Thank you for taking the time to share and we hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Excellent communication

Excellent communication from the team.

22 May 2026
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Reply from Billing Finance

Thank you for leaving a 5-star review, we hope you enjoy your new vehicle!

Rated 5 out of 5 stars

The whole process went smoothly

The whole process went smoothly. The rates are affordable, everything was explained clearly and I had no problems. I am happy with the experience.

4 May 2026
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Reply from Billing Finance

We are so happy you had such a positive experience and found the process smooth. We really appreciate you taking the time to share such a wonderful review with us, thank you.

Rated 5 out of 5 stars

🩷👏this was really fast and convenient i…

🩷👏this was really fast and convenient i applaud billing finance 👏I’m enjoying my new ride

4 May 2026
Billing Finance logo

Reply from Billing Finance

Thank you for the 5-star review Sami. We're so pleased to hear you found the process fast and convenient. Your kind words mean a lot to the team and we're delighted you're enjoying your new car!

Rated 5 out of 5 stars

Amazing experience

Amazing experience

4 May 2026
Billing Finance logo

Reply from Billing Finance

We are so happy to hear you had an amazing experience with Billing Finance . Thank you for taking the time to share.

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