Brought a dress thinking it was from there retail site at Bondi to discover the dress was sourced from overseas and in china. Sent an email, but with no apology, I asked for a refund which I couldn’t... See more
Company replied
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I haven't received my item yet but was VERY disappointed that the items are not from Australia. You only find this out after you buy it. I wish I had read the reviews. They advertise a price then p... See more
Company replied
I ordered a couple of things but they weren't quite right for me. The returns process is easy and credit turnaround is quick. I finally got the jacket I wanted and it is great. Very happy with the en... See more
Company replied
The product- the Archer jacket is beautiful. Sizing spot on and packaged with care and style. I had one problem: it went to my address I left 6 months and is a demolition site. I found it behind a bi... See more
Company replied
2.8
Average
24 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Brought a dress thinking it was from Saturday Bikini
Brought a dress thinking it was from there retail site at Bondi to discover the dress was sourced from overseas and in china. Sent an email, but with no apology, I asked for a refund which I couldn’t get only a credit. I would not buy from this place very miss leading and poor customer service as well
18 September 2025
Unprompted review
Reply from Bikinisaturdays
Hi Lyndal,
This is Sloane from our Bondi HQ.
I’d like to clarify a few points for accuracy. Bikini Saturdays is an Australian brand based in Bondi, and we operate with multiple international warehouses located in Shanghai, Los Angeles, and Berlin. Orders are dispatched from the closest available warehouse to the customer to ensure efficient delivery. As you are located in Australia, your order was fulfilled from our Shanghai warehouse, which is clearly outlined on our website.
Regarding your return request, our returns policy is also transparently stated online. We offer store credit for change-of-mind returns, in line with Australian Consumer Law. Refunds are reserved for faulty items only.
Your correspondence was handled by Carla, who acted professionally and courteously throughout, in line with our service standards.
We take transparency and integrity seriously and always aim to communicate clearly. If you wish to discuss this further, you’re welcome to reach out directly.
Kind regards,
Sloane
Operations Team
Bikini Saturdays
Love the set but very tiny sizing
Love the set but very tiny sizing. Sadler has to return
24 September 2025
still haven't received my item
still haven't received my item. paid extra for fast shipping. never ordering from here again.
24 September 2025
Reply from Bikinisaturdays
Hi Kerri, yes the order was place in priority and has been shipped although the parcel is not expressed which would be around $50 usd. Your order is almost with you :) Warm regards Sloane.
The package hasn’t even arrived yet and…
The package hasn’t even arrived yet and you’re asking for a review. I think that tells you all you need to know about the experience
24 September 2025
Reply from Bikinisaturdays
Hi Megan, You received an email with the tracking and from what I can see it arrives today! The review is automated and doesnt link with the post unfortunately, we definitely want you to have a good experience and we will turn off the reviews until we can find a. way for it to sync better. Warm regards Sloane.
Absolutely stunning dress
I wore this dress for my hens and I have never felt so beautiful in a dress before I was beyond happy it was everything I was hoping and more highly recommend
5 August 2025
Reply from Bikinisaturdays
Oh this is so fun!!! The Bardot dress is so cute and perfect in white for a hens!!! We love this so much!! Congratulations on your engagement. Wishing you the absolute best from all the Bikini Saturdays Team! We have emailed you a little something to say thanks.
I ordered a couple of things but they…
I ordered a couple of things but they weren't quite right for me. The returns process is easy and credit turnaround is quick. I finally got the jacket I wanted and it is great. Very happy with the entire experience.
1 August 2025
Reply from Bikinisaturdays
Thank you so much for your lovely review, Robyn! 🖤 We’re so glad the returns process was smooth and that you found the perfect jacket in the end. We’ve also sent you an email with a little thank-you gift to enjoy on your next order ✨
Unfortunately the sizing is not as…
Not a great quality skirt was Supre quality; looked more expensive online ….Unfortunately the sizing is not as advertised and returns are unavailable. I’m a size 12 who ordered an xl and it won’t go anywhere near my hips. The size guide is BOGUS too. Be careful, order up if you can.
5 August 2025
Reply from Bikinisaturdays
Hi Genevieve,
We’re sorry to hear you weren’t happy with the skirt. Our size guide is based on garment measurements rather than body sizing, which can sometimes cause confusion if measurements aren’t checked before ordering.
We always recommend comparing the listed measurements with your own for the best fit.
We do accept returns for store credit provided the item is unworn, unwashed, and in original condition. We’d be more than happy to help you with a return if your item meets these conditions.
If you’d like us to assist further, please get in touch at hello@bikinisaturdays.com with your order details and we’ll sort this out for you.
Reply from Bikinisaturdays
Hi Dani, Ive just checked your Parcel, its in transit and will be with you soon. There was a delay with one dress by 2 days in sending, if you want updates that are not on the public platform please let us know however your parcel will be there soon. Kindest, Sloane.
Great Product
Fast quick delivery . Great
Products - I wore my new jacket today and got multiple compliments on it . Love it
25 July 2025
Reply from Bikinisaturdays
Thank you so much for your kind words! We’re thrilled to hear you love your new jacket and that it’s already getting compliments — that’s exactly what we love to hear. We’re so glad you enjoyed the fast delivery too.
Check your inbox — we’ve sent you a little thank-you. 💌
Do your research.
I haven't received my item yet but was VERY disappointed that the items are not from Australia. You only find this out after you buy it. I wish I had read the reviews. They advertise a price then put GST on after you put it in your bag.
It's been 10 days and still no tracking information. They advised they will keep me updated, no updates received. I queried the delay when I received the confirmation that said 4 weeks to deliver. They responded it was 1-3 days to process order and 8-11 days to deliver. That's still only 14 days max! Not one month.
I'm worried the item will be terrible quality now.
Very disappointed.
22 July 2025
Unprompted review
Reply from Bikinisaturdays
Hi Beth,
Thanks for your review. We’re sorry to hear you’ve been frustrated, but we’d like to clarify a few things to avoid any misunderstanding.
Your order was placed just over a week ago, and as per the tracking we provided, it’s scheduled for delivery by Australia Post tomorrow—right on time. Our shipping policy clearly states 1–3 business days for processing and 8–11 business days for delivery, which your order falls well within as it was ordered on the 13th of July and looks to be delivered by tomorrow as we just updated you with the Australia Post tracking.
While our HQ is in Bondi Beach, we fulfill orders from warehouses in the US, Asia, and Germany—this is outlined on our website. It allows us to offer a broader range of styles and maintain competitive pricing.
As for GST, we’re an Australian-registered business and legally required to itemise GST at checkout—this is standard practice across Australian retail.
We understand the wait can be frustrating when you're excited to receive your order, but we’ve kept everything in line with what’s promised. If you have any concerns once your parcel arrives, we’re here to help.
Kind regards,
Sloane
Operations Team
Bikini Saturdays.
So many compliments
So many compliments wearing my new Archer jacket. I bought it because it shares my son’s name, love it because it sparkles!
It runs a little big but I made it work
9 June 2025
Reply from Bikinisaturdays
This absolutely made our day! We love that the Archer jacket caught your eye for such a special reason—and even more so that it’s bringing the sparkle and compliments your way ✨
Thank you for the note on sizing too—so glad you made it work! We hope it continues to be a favourite in your wardrobe.
**Please DM us for a special gift—**as per our site, we have a little something just for you!
Warmest,
Sloane
Operations Team
Bikini Saturdays.
It’s really cheap looking
It’s really cheap looking - then I read the refund policy! Do not purchase!!!
6 June 2025
Reply from Bikinisaturdays
Thank you for sharing your feedback. We’re sorry to hear the item didn’t meet your expectations. We take care to provide accurate product descriptions and images so our customers can make an informed decision before purchasing.
Our returns policy is clearly outlined on our website prior to checkout, and we’re always happy to answer any product questions before purchase. While we don’t offer refunds for change-of-mind purchases, you’re welcome to return the item in its original condition for store credit with no expiry, as per our policy.
If you’d like to arrange a return, please email us at hello@bikinisaturdays.com and our team will be happy to assist.
Kind regards,
Sloane
Operations Team
Love this jacket!
My jacket arrived today and it is AWESOME!! Great shape. Was worried it may be a bit big - it isn’t. It’s the perfect amount of oversized.for a bomber. Looks great. Thank you!
6 June 2025
Reply from Bikinisaturdays
Hi Carrie,
We’re so happy to hear you love your new jacket! The fit sounds absolutely perfect, and we’re thrilled it’s giving you that effortless oversized bomber look. Thank you for sharing your feedback — it means a lot to us.
Enjoy styling it your way!
Kind regards,
Sloane
Operations Team
Bikini Saturdays
I love the styles
I love the styles I got - loved the Rally dress and Avery jeans mostly!! I also got the Cleo jumper for my mama ❤️ all were great!!
5 June 2025
The product- the Archer jacket is…
The product- the Archer jacket is beautiful. Sizing spot on and packaged with care and style. I had one problem: it went to my address I left 6 months and is a demolition site. I found it behind a bin and a skip.
3 June 2025
Reply from Bikinisaturdays
We’re so happy to hear you love the Archer jacket—it truly is a standout piece! Thank you for the kind words about the fit and packaging, that means a lot to us 💫
We’re sorry to hear about the delivery mix-up—that sounds stressful! We’re glad it found its way to you in the end, even if it was a bit of a mission.
Please DM us for a special gift—as per our site, we have a little something just for you!
Warmest,
Sloane
Operations Team
Bikini Saturdays.
Gold jkt
It’s huge, gorgeous but so big.
I am a size 8 and it would fit a size 12 the small.
I have had to have it taken in.
4 June 2025
Reply from Bikinisaturdays
Thank you for your lovely feedback on the gold jacket! We’re so glad you love the look of it—it really is a statement piece ✨
It is designed with an intentionally oversized fit, but we understand it can feel quite roomy depending on your shape and style preference. We appreciate you taking the time to share your sizing experience and are glad you were able to have it tailored to suit you!
Please DM us for a special gift—as per our site, we’ve got a little treat waiting for you.
Warmest,
Sloane
Operations Team
Bikini Saturdays.
Quality is terrible
Quality is terrible! I ordered a jacket that had the most foul smell ever that triggered an asthma attack for me! Terrible, terrible quality. Avoid at all costs! They refused to refund the faulty product and only offered a credit! The advertising looks great but when the clothes arrive they are absolutely terrible and smell disgusting! I can see from other reviews that this is the experience of many! I just wish I looked at reviews before purchasing from them.
21 May 2025
Unprompted review
Reply from Bikinisaturdays
We’re sorry to hear you feel this way. As outlined clearly on our website, all product and returns policies are transparently displayed prior to purchase, including our store credit policy for non-faulty items.
We’ve served nearly 10,000 happy customers and take great pride in the quality of our pieces and our customer service. While we always do our best to work with customers when things don’t go to plan, sometimes—even with our best efforts—we understand we can’t please everyone.
If you'd like to discuss this further, feel free to reach out directly and we’ll do what we can to assist.
Kind regards,
Sloane
Operations Team
Bikini Saturdays.
Scam
Looks like a scam, ordered 17/03 still hasn’t received my dress. Wish I would have checked reviews before ordering.
17 March 2025
Unprompted review
Reply from Bikinisaturdays
Hi there,
Thanks for your review. We understand how frustrating delays can be and appreciate you bringing this to our attention.
Your order was placed on 17 April, and our standard processing and delivery timeframe—outlined on our website—is 2–3 business days for processing and 6–8 business days for shipping. Based on that, your parcel would be due to arrive around now, depending on your location and any courier delays.
As we’re unable to view your order details through Trustpilot, please contact us directly at hello@bikinisaturdays.com with your name and order number so we can assist you properly. We're always happy to help and committed to making sure our customers receive their items.
Kind regards,
Sloane
Operations Team
Bikini Saturdays
Fake items, lies about refunding, incredibly horrible customer service
I ordered a dress from Bikini Saturdays on 25/03 and contacted them right away to cancel and get a refund when I realised they were using someone else’s content as advertising for their product. They responded on 27/03 acknowledging my refund request, but still went ahead and shipped the item on 31/03!!!! The dress has been returned to sender unused and unworn, but now they’re asking to send the dress BACK TO ME and pushing me to pay for shipping (unbelievable). The customer service experience was incredibly frustrating and dismissive, and lacked any willingness to resolve the issue fairly. I’ve since reported the business to NSW Fair Trading and the ACCC
*EDIT —
1) i have all emails showing I did not use any offensive or racially ab****e language towards anybody
2) I have proof they confirmed they will action my refund once they get in contact with their warehouse, but shipped the items days later, going back on their word.
3) They only processed my refund once I actioned a dispute from Afterpay
4) They edited their models’ faces with AI after having being called out on using another creator’s content for their advertising
5) Beware of the seemingly “good” but NON GENUINE REVIEWS, everyone!!!
They do not care about the quality of products their customers gets, and does not keep to their word. All in all not a trustworthy business.
25 March 2025
Unprompted review
Reply from Bikinisaturdays
This review is not an accurate reflection of the situation.
We were in ongoing communication with this customer and acted in full alignment with our clearly stated policies. The cancellation request was submitted after the order had already entered processing, which is outlined on our website. Despite this, we still attempted to assist and offered options to resolve the issue. As mentioned we source globally from various designers.
Throughout the process, the customer’s conduct became increasingly aggressive, including bullying and racially offensive language directed at our team. This behaviour is unacceptable and will not be tolerated.
We take these matters seriously and when in communication with the ACCC, who confirmed that our handling of the situation was appropriate and in line with consumer law. A refund was ultimately issued, and we requested the customer refrain from shopping with us in future.
Wre are truely sorry you didnt like the look of the dress on you although the aggresive behaviour demonstrated was highly surprising from this matter and we encourgaed you to find brands you feel more comfortable with and we will continue to work with the 1000's of local Australian and internation customers we love! We truely wish you all the best with your future shopping.
We remain committed to serving our community with integrity, fairness, and respect.
—
Sloane
Operations Team
Bikini Saturdays
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