It was so easy sorting out my C2W bike. Once logged in and set up with an account, communications were clear and only when required. Voucher came through as soon as my employer had set up payment so v... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue where the bike i had intended to purchase was withdrawn by the shop. My voucher had already been generated. B2WS were able to quickly resolve the issue for me, I selected an alternative... See more
Company replied
Great way to buy a bike! The Bike 2 Work Scheme does slow the ordering process down a little, but if you're patient enough to wait a few more days then it absolutely makes sense. I ordered my bike o... See more
Company replied
They are quick to respond to any queries. Answers provided are, in my experience very clear and helpful. They provide timely updates regarding progress of quotes and vouchers. They process clearance... See more
Company replied
Company details
Information provided by various external sources
As the UK's no.1 independent provider of the Government Cycle to Work scheme, we believe that bikes are good for everybody. Because healthier, happier employees mean a more productive staff for Employers. The Bike 2 Work Scheme scheme offers tax free bikes to employees.
Contact info
Number Sixty One Tithebarn Street, L2 2SB, Liverpool, United Kingdom
- 03300884765
- info@bike2workscheme.co.uk
- www.bike2workscheme.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Process was not very clear
Process was not very clear. Different people are informed at different points, but the other party does not know if they have heard from you or not.
27 October 2025
Reply from Bike 2 Work Scheme
Hi Kate,
Thanks for your feedback, notifications are sent out out at every stage of your quote, if you need any help with this please call 03300884765 thanks.
Regards
Bike2WorkScheme
Been very very helpful
Been very very helpful! Nothing was an issue and got me sorted straight away. Amazing
23 October 2025
Reply from Bike 2 Work Scheme
Hi Nathan,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
I like the programe
I like the programe . Its helping you go to work very efficiently.
20 October 2025
Reply from Bike 2 Work Scheme
Hi Dragos,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
I had an issue where the bike i had…
I had an issue where the bike i had intended to purchase was withdrawn by the shop. My voucher had already been generated. B2WS were able to quickly resolve the issue for me, I selected an alternative bike and was able to use the previously issued voucher. Great people and great response
13 October 2025
Reply from Bike 2 Work Scheme
Hi Keith,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Experience great as there were no hold…
Experience great as there were no hold ups to report.
16 October 2025
Reply from Bike 2 Work Scheme
Hi Sandra,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
The whole process was very easy and…
The whole process was very easy and surprisingly quick.
14 October 2025
Reply from Bike 2 Work Scheme
Hi Ben,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme
Great job 👍 thank you
14 October 2025
Reply from Bike 2 Work Scheme
Hi Tony,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
The scheme worked well for me
The scheme worked well for me. It was a bit slow, but that was because of my employer.
2 October 2025
Reply from Bike 2 Work Scheme
Hi Hilary,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Reply from Bike 2 Work Scheme
Hi Carl,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Everything seems fine so far.
3 October 2025
Reply from Bike 2 Work Scheme
Hi Donna,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Reply from Bike 2 Work Scheme
Hi Claire,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Super efficient service from Bike2work…
Super efficient service from Bike2work though disappointed at the 10% increase in cost of bike to cover the retailer’s charges from Bike2work
2 October 2025
Reply from Bike 2 Work Scheme
Hi Brian,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Reply from Bike 2 Work Scheme
Hi jeff,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Recommend
Very straightforward easy to navigate the site no problems whatsoever would recommend using the scheme
8 August 2025
Reply from Bike 2 Work Scheme
Hi Danny,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme
Keeping Things Simple
Smooth, quick and simple process; both for myself and my employer.
1 October 2025
Reply from Bike 2 Work Scheme
Hi Kevin,
Thanks for your feedback, Happy Riding!
Regard
Bike2WorkScheme
The service was very good quick and…
The service was very good quick and easy my company was making the process quick and that make me very happy
29 September 2025
Reply from Bike 2 Work Scheme
Hi Ricardo,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Cycle to work certificate
The whole experience was relatively stress free with help from works accounts dept. Certificate all sorted on the same day.
29 September 2025
Reply from Bike 2 Work Scheme
Hi Richard,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme
Reply from Bike 2 Work Scheme
Hi Zoe,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Reply from Bike 2 Work Scheme
Hi Kate,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Reply from Bike 2 Work Scheme
Hi Oliver,
Thanks for you feedback and enjoy your bike.
Regards
Bike2WorkScheme
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.