Bike-Discount.de Reviews 

Processes of Bike-Discount internet shop are pleasant to deal with and the contracted logistics partners likewise. The scope of their goods on offer and prices are really appealing. All in all close to business excellence.

I have been a customer of the store for 8 years and I do not live in Germany. Until 6 months ago, I only used delivery of my orders within Germany to a warehouse and office of another international courier. I have never, ever had problems with delivery within Germany. In the last year or two, boxes was bigger and started to tear during delivery with my international courier and very rarely things would disappear. Because inside the box there are small things in small plastic bags that are not packed in a large bag. They move freely inside and sometimes are on the edge or come out of the box when there is a tear. Since this year, I saw that there is an affordable price for the carrier outside of Germany from the store itself. I decided to take advantage and try such delivery. Not once did anyone call me that the shipment had arrived and the local courier had visited me, and they left the shipment at a nearby office for request. This happened to both of my orders at the beginning, after which I took a break for a few months. Now in the summer there was a discount and I decided to buy a few things, just to mention that I have always bought only spare parts for bicycles. I bought discounted parts that were quickly sold out and placed an order. Later it turns out that the store sent me two boxes of parts that have one tracking number, which are marked as box 1/1 and box 1/1 duplicated and on tracking info was write 1 piece. While DHL is transporting the shipment, there is no problem, but when they try to leave it at the office of the local courier where it is directed, he does not want to take the shipments because they are duplicates and do not differ. DHL calls the store and he says to return them. This time the courier writes in the tracking information that there are two boxes with different numbers and one tracking number for return and are 2 pieces. The seller physically accepts the boxes back into their warehouse, the problem comes when they try to enter them into the system back, one of the boxes is duplicated when sending and there is no way to automatically enter it with a reader into the system back. I receive letters from their system that they have accepted the return shipment and that I will be refunded. When I receive an invoice for the return, the part from the other box is not there, and the delivery in my direction has also been taken. I asked them in a letter what was going on, and they replied that since I had returned the shipment, I would not receive the delivery pay. In another letter, they replied that there is no way they sent duplicate packages to me. In general, I sent many letters with evidence and photos of tracking numbers from the carrier and a question about why this is happening. No one cares and they do not answer what you ask them when they are wrong. I contacted the carrier DHL for assistance, explaining everything to them and that the store was not paying attention to me. They said they would call directly about this shipment. A few days later I received a letter from the system that another shipment had been received, exactly 4 days between the two letters. DHL do good job, congrats to them. In the meantime, I placed a new order because what I had bought was not there and I bought something similar at a higher price that was also sold out later, all this happened while I was waiting for answers from them and they were slow. At all I lost waiting 1 month delivery, nerves and time contact them all, make some plans if come earlier, small amount of money from different price. For them is easy to say we will return your money but for me its not – I want my package. Many years ago, I did not have such problems with them, everything was better somehow. I can only recommend one thing: avoid delivery from the store outside Germany. As others have said here you are not their priority buyer, that is their policy. I have never returned parts and I don't know what the service and policy is like. I will have to find another new favorite parts store. Shame

One of the best shop for bike accessories

You are not their priority. They don't seek to provide a good service and they'll make sure to make you know about it. Firstly, hurdles while ordering where they just cancel your order instead of contacting you to clarify the details. Secondly, their shipment policies with DHL, which attempts delivery to the well known business address at 7 in the morning when of course it's closed, and immediately ships the order back instead of rescheduling the delivery. Customer service doesn't provide any assistance in this matter, nor ways to prevent situations like this, or care to change anything so it won't happen in future. Instead they straight out threaten you to "reimburse" their "losses", as from their point of view you are the only one responsible.

For finding products on the website

The website provides good, accurate and valuable information. Delivery is fast (to the Netherlands) and communication about this is accurate and prompt.

I had a very disappointing experience with Bike-Discount.de. I had to go through them for a warranty claim on a wheel, and the process took more than two months. Even now, they still haven’t reimbursed the shipping costs. On top of that, they have stopped replying to my emails for almost a month. Very poor customer service – I cannot recommend them.

Good prices, fast delivery. Good communication.

Awful experience buying a children trailer.

We ordered on the 1st of August 2025, we still have not received the children bike trailer on the 19th of August 2025.

When calling / sending emails to the company, no real answers given. We asked to cancel the order, we were told it is not possible.

We were then told that the package was stuck at the border but when calling DHL, they told us that the package was not stuck at the border and / or that it was missing export documents.

Staff at Bike discount are not service focused, borderline rude and decline being helpful. 0 possibility to speak with a manager...

Stay away from this shop. My parcel sent from Germany to the Czech Republic has been in the UK by mistake for more than a week and bike discount is not solving it in any way and is refusing to accept a complaint or refund for the undelivered parcel. Customer service is absolutely dysfunctional.

Everything was good, delivery was on time and the products are good.

Great website, true stock data, fast shipping!

Waited a month for a bike stem only for it to be returned to the merchant because they didn't include the correct address on the shipping documents. Emailed for a refund (shouldn't have to ask if you know the product is being returned by the courier), was ignored for a week, followed up, ignored, filed for a charge back with my bank and all of a sudden they reach out! Pathetic.

Received 2 new SRAM RED shifters — the right one was faulty from day one, only working intermittently.
I’ve contacted customer service twice and had no reply in over a month. For a premium product, this level of support is unacceptable.

Hopeless customer service

Order two similar frames. Missing mounting hardware for one of them.
Been trying for 6 weeks now to get the missing parts!
Endless phone lines and promises of that they will send it. No luck so far.

Bought a sram upgrade but im in the uk and this was sent from Germany, however when it got to customs I was emailed by dhl that I needed to pay a further £143. I questioned it with bikediscount via email and they said its not there issue and to pay it and then retuen it. I said as I hadn't accepted i would just let it be returned their response was you will.incur more costs which they will take out before they refind me any money. They wouldn't say how much so I would be left out of pocket either way. What they do is get you to accept the item so its very difficult and expensive to return it and you just end up taking the hit and end up paying more than if you just bought it in the uk. I would strongly advise not using this company if you are in the uk as you will incurr extra costs,pretty much no customer service and I expect no consumer rights or warranty.

Everything i ever ordered from bike discount was always on time, never damaged and always with super low prices (Black Friday especially). Never disappointed :)

Bought a cycling cap that, despite being labelled as "one size fits all", was really, really small for my very average head.

I returned the cap but had to do that on my own expense: according to bike-discount.de, "one size fits all" means they only carry one size and has no bearing on the actual size of the article. There was no other size information for the item in question.

Extremely misleading, and the shop refuses to acknowledge the labelling is wrong in any way.

Buyer beware.

On May 19 I bought from them among other things a bike computer with a set of sensors. It turned out, that the most important sensor - heart rate sensor, was broken. I spoke with support and they suggested to replace or refund it, so I sent it back and on June 17th it was delivered to the shop. Since that time I've written them twice asking when I'll get my money back? The last time a month ago I was told roughly that "we are very busy, don't bother us, we'll process it someday".
Today is evening of July 31st and you might guess it - I still have no replacement, no refund, and even no information when they are going to do that.
It's a shame.
I don't recommend anyone trusting them. The risk is not worth it.