Bigw Reviews 

To cut a long story short, an absolutely atrocious experience. Between Big W, LIVIBE (the seller), and Couriers Please (the courier), no one has been able to confirm the status of my order and whether it has actually been shipped. After some back and forth on the phone and via email, I received push-back when i requested cancellation and a refund of the order as they said cancellation of a shipped order can't be done - despite no one being able to confirm that was actually the case. Anyway, standby for whether this gets resolved.

Ordering photos online but my local store isn't in the list of stores to pickup from. Complained several times and must be too hard to pass on problem onto head office.
Just get lame excuses.

Delivery Time was slow. The actual product was awful. Very tiny hair curlers that were very stiff and unusable. Also some were with damaged foam.
Just rubbish.

I thought I was ordering from big w. Sadly it was big w marketplace. Is it temu under a different name? Large canvas was tiny , in the photo they show it above a three seater couch, well it's going to have trouble stretching over a one seater. It's also not in a frame but rolled up and pegged over your fence from a delivery service I never heard of. My experience anyway. Also bought a large rug off them a few weeks ago and whilst it is very large It's also very thin. Suffice to say I have learnt my lesson with big w marketplace

I $119 dollar foot spa, it was dropped off at my door when I was sleeping, when I retrieved the box and bought it in side, i was angry because the box was terribly damaged, there wasn’t a straight corner on it, I opened the box to find the spa had no plastic on it, and it looked dirty and was scratched, it looked like someone had used it prior to me receiving it, since it was here I thought I’d try it anyway, as I put water in it, I noticed the top had been broken, and the spa wouldn’t turn on, I’m obviously sending it back, but will no longer buy anything from big w, another time I bought a hall table, the delivery guy didn’t even have a trolley to bring it in, he had to use mine, please big w, get yourself some decent delivery people that know what they are doing. Rhonda

Very disappointing experience with Big W. Customer service is extremely poor and unhelpful. Delivery is not trustworthy at all — the driver left my order without any proper communication or confirmation, which is unacceptable. On top of that, the delivery was very late with no clear updates. When I tried to lodge a complaint, customer support was slow, dismissive, and did nothing to resolve the issue. Overall, a frustrating experience from start to finish. I would not recommend ordering online from Big W unless you’re prepared for delays and poor service.

Ordered egg shellers three in pack guaranteed to take shell off egg what a terrible scam.
I didn’t have any paperwork to send them back so left with three useless items.
Wouldn’t order from big W on line again.
Have bought so many thing’s from big w and certainly didn’t expect these to be scams.

If I knew I wasn’t dealing with big W then I would never of ordered from this site. Unfortunately now big W and big W marketplace have lost my business forever. No satisfaction trying to chase up my order.postage and tracking taking way too long. Still no product.!!!!!!!!

Hi , i ordered a click and collect from big w charlestown nsw , it said they had item in stock and took the money out for this item, 3 hours later they email me saying they had no stock and said I have to wait 3 to 5 business days for my money back , how can they take my money for an order they dont even have , that's steeling , its not right taking a customer's money for an item that's not even available in stock , and after 5 calls to big w online they mouth off at me then hang up on me ,DO NOT BUY FROM THEM , THEY ARE THIEVES

Purchased some BIG-W Openook tumblers recently, and found their fake smoky glass coating comes off in the dishwasher and glues itself to all my other items.

Do NOT use Big W Market. I have been mucked around since ordering. Third Party claims parcel was lost but it was never sent. A whole lot of mucking around and still no product. Big W were chasing it up but the third party seller Nostech Traders Pty Ltd were lying saying parcel was sent. Never ever was sent. Now saying lost in transit.

No Service woman looks at me and said not going to open the check out. so it was go through self service or do what I did dropped about $100 of clothing and walked out. Big W Sunbury you need to improve your service

I am beyond frustrated with Prime Cart operating through Everyday Market (Woolworths online marketplace) and their couriers - Couriers Please. It has been 20 days since my parcel was ordered, and I am still without my item and without any clear answers. This is, hands down, the most incompetent on line business and courier service I have ever dealt with.
I suspect the "tracking" is a complete fabrication. For nearly three weeks, my parcel has either stalled or provided updates that make no sense. When I reached out for help, through Everyday Market the experience was even worse. Their customer service is a "pathetic joke". I have spent hours trying to navigate their useless AI chatbot, which only offers automated responses and runs you in circles.
When I did manage to get through to a human, Everyday Market support just said they will get the suppliers to follow up. Guess what, after 2 days I heard nothing.
Couriers Please were completely unable to locate the parcel in their own system. They have no idea where it is, yet they take no accountability for the loss. It is a systemic failure from the top down. They even said one of two items was delivered the day after I initially complained. Their proof of delivery photos shows a delivery to the wrong address which demonstrates the level of Couriers Please’s incompetency
According to other reviews my experience highlights exactly what other customers have reported in 2025 and early 2026:
• Fake delivery attempts: I’ve been home all day, only to receive a notification saying "delivery attempted".
• Vanishing parcels: My package has essentially "disappeared" with zero detail on where it was last checked.
• No communication: I’ve sent multiple emails and made several calls with zero follow-up or resolution.
If you are a sender, do not use CouriersPlease unless you want to ruin your reputation and lose your customers' orders. If you are a buyer, save yourself the headache and request any other service—even a carrier pigeon would be more reliable at this point.

The absolute worst online service I have come across, and that saying a lot in this day and age. Their AI/chat bot is ridiculous. Every option I chose went to a completely different topic to what I was trying to ask. Despite suggesting to speak to human, when I confirm this suggestion it Tells me to contact a human during work hours. Even though it is during those hours right now. When asked for my contact details . I enter them. Then it tells me it doesn't understand, that I'm going in a loop suggests I speak to a human. THATS WHAT IM TRYING TO DO. I follow instructions completely and I conclude you cannot speak to human. The options that are available to you are pointless and with no one to answer inquiries the whole system is completely useless. If big W cared about customers they would be ashamed.

Worst Company to deal with. Firstly, I did not realise when I was ordering it was from a third party Seller and not from BigW. I did not receive my Order. I have provided proof that the Courier provided them with incorrect information but Ruby Pateno from Market Support refused to accept my explanation or take into account my material and financial loss, my frustrations or feelings. All she could do is apologise for the inconvenience and state my feedback will be taken on board. Is this all BigW can do for their customers????? They are becoming rich from keeping our money!!!!!!

Purchased item from Big W Market. Could not assemble it due to unclear instructions
I took the item to Big W and was told I have to contact the original seller. There name of the seller is all I have to go on. Somewhere in China. When you compare this to how Amazon does business, with effortless returns and instant refunds,it is amazing how Big W Market competes.

Pathetically slow to deliver ordered items and even slower to process a refund. Was told 2-3 days, it’s now 2-3 weeks if I get it then at all. I wish I’d read the other reviews first (which are universally poor). Won’t shop there again.

product cannot be charged because the electricity charger doesn't fit my electrical socket!!!!
unable to charge the battery so I can use the battery operated shower swirl cleaner.
Rediculas!!!!!!

33 days no refund, sent wrong item, then lied for a month about return, still no refund, no update just keep lying, worst company in Australia disgrace

I have purchased a 5 piece dinning set and a tall boy and 2 bedside table package . Delivery is a joke . I received 2 bedside tables its been a week later and I received 1 box for my tall boy which is only half of the product . Still haven't received 2nd box to finish my draws. Then I received 2 chairs then 2 days later another 2 chairs and again been nearly a week since getting chairs no dinning table. So I have 2 packages I purchased and not one of them is complete. Still waiting . Communication is ridiculous . Will not purchase again.purchased on 28 / 12 .