Bigw Reviews 

Brought perfume from their market place, through 3rd party, wrong perfume sent, opened case through PayPal, big w agreed to refund but at my cost for postage ! Luckily for me the 3rd party seller contacted me and arranged for a replacement perfume to be sent and covered the postage cost to send wrong one back.
UPDATE they were very quick to send correct perfume once the received the wrong one, as communication was great once we removed market place from the equation.

It is a terrible way to purchase the item and wait for delivery.
It took forever to recieve the goods purchased by this way, bad experience....

Big W Altona meadows is a great store with
h exceptional customer service.....l do pickup as lve been ill and they go out of their way to bring out my purchases and checking l have them.Hitesh and Vicky and all of them have been great.

I purchased a Russel Hobbs slow cooker through big W online. Delivery says 3 days. To my shock horror in small print it says slow cooker sold and supplied by Billy guyatts. It took 11 days to arrive. Just by looking at package I could see it was the wrong size. I told courier to RTS. Return to sender. To my horror again I discover I have to pay return postage. Billy guyatts is a small supply business riding the coat tails of big W. How big W can let a business like billy guyatts with a less than 2 out of 5 star review. Infact you would need 8 hours a day and a complete month just to read the negative reviews. Which far outweigh the positive. Yet biw W let them operate under the big W name. I have had to make a complaint to consumer affairs because I am still waiting for a refund. I will never shop at big W ever again. If they were giving away free clothing I would rather walk naked through Antarctica.

Be careful when buying online-only items, especially smaller products such as refills, vacuum filters, or generic car accessories. In my case, I purchased a car navigation screen from BIG W for $110.43. When it arrived, I noticed it had been shipped via eBay and was identical to the same product listed there for around $63.

My recommendation is to compare prices before purchasing. If you find an online-only item on the BIG W website, it’s worth checking eBay as well—you may find the exact same product at a significantly lower price.

I need to be able to add a photo! Bought a little make up mirror. Big round stickers on both sides I can't remove! So the mirror isnt usable

Received a small standard envelope with some labels that I ordered from Big W marketplace online and was charged a ridiculous $12 delivery fee. Very poor unethical cash grab effort. This review will be shared far and wide!

I would give them zero stars if that was an option
I purchased items from their website in May due for delivery on the 21st here it is the 4th of June
I went into the store and bought it in person it was faster
I have called their “customer service support team” and asked for a refund they advised they would get back to me within two business days
I received an email stating that the issue was resolved
However, I have not received either the items or a refund which
I called again and have received the same response I will receive an email they will advise the seller
The call center is not even in Australia I swear they read from a script
My advice is do not use Big W online if you need to purchase from them go in store at least a you will get the items you pay for

I would give MINUS rating if allowed. Paid $5 for a small item (computer plug) which read "free delivery"! Only later to find out its NOT "free" but contained a $15.50 charge for delivery. Oh well, at least I thought i would get is quickly... WRONG!! 4 weeks later I am still waiting! Get emails constantly saying "lost in transit"!!! BigW should stand for BIG W.....S!

Clearly the wellbeing of my child is irrelevant to a giant like Big W.

My wife purchased a pair of $35 school shoes on my card. That week my daughter wore the school shoes for the first 2 days and after I fetched her from school I noticed the paint on the "toe caps" was already all lifted. I took the shoes and kept them until the first opportunity I would have to return to the store for a refund. Less than a week had passed when I returned to the store which is 10km out of my way.

The service desk staff member, Jody inspected the school shoes and the receipt and then offered an exchange or refund. I pointed out that it was likely that another pair would result in the same way and opted for the refund. She processed the refund and asked if the card I was presenting was the card purchased with. I ignorantly pointed out that its a digital card because my wife had lost my card to which she said then it cant be that card but needed to be the original physical card. After a bit of back and forth she called the manager, Glen who kindly allowed me to record on my phone for the record that should someone purchase anything from Big W, exit the store, lose their card and return at a later date for a refund then Big W would under no circumstances ever for any reason whatsoever refund that patron. Regardless of the law their policy demands they will never refund someone. Jody then proceeded to tear up the refund slip.

I don' have the time nor do I believe that I should bear the cost of 2 trips expressly for the purpose of purchasing 1 item and the cost of that item when my expectation was that that item would last at least last until the end of the year. That's 40km and a pair of shoes because Big W stocked a bad pair of shoes. It's not a big deal to a billion dollar company but its a financial and time problem for me and my biggest concern and clearly the least concern of Big W is my child's wellbeing.

I wonder if Big W is not concerned with their policy in any way which contradicts the law. Under the Australian Consumer Law (ACL), which applies in Victoria, a business may ask for proof of purchase, but it does NOT have to be the original card.

Given this no stars at all it's a piece of rubbish what are we parrots all it does is reminds you and puts up message boxes and it's s*** what a heap of garbage, save your money!

We ordered a TV to be delivered and came today Monday . But no one hand delivered it straight to my mum or dad. It was literally sitting outside our house . For god knows how many hours untill my dad went to work around 3pm.
Pretty disappointing that no one came and rung the door bell let alone left it in our secured yard but instead left it out where anyone could of gotten it

Mind you paying

This is about Big W Marketplace & Samsung in particular. Ordered a TV on 18/5. 20/5 email says system glitch stopping them putting the order through. Was meant to be updated 22/5. Nothing. Followed up, still a problem. 25/5 (day it was supposed to be delivered) I was emailed saying still a system glitch 😂 I had contacted Samsung & they were in stock & could deliver 3 days later but Samsung Marketplace couldn’t proceed with my order?? Emails back & forth with no resolution. I requested a refund on 29/5. They said they would give me $20 extra as I had purchased during a deal that ended the day I purchased but they didn’t give that. Have always bought Samsung TV’s but have now bought a TCL & will not purchase from marketplace again. Really disappointed.

Thank you Big W PORT ADELAIDE for employing Amber at the service desk. Amber was extremely helpful with changing over a product.
Cheers to the manager Amy

Wish I could give zero pre ordered pokemon cards to be delivered 22nd may release day only now found out its coming from Queensland never told this could of got it in my state on the day now just got told it will be delayed never again.

Dont waste your time purchasing from Marketplace, they confirm your order then days later cancel it for no reason.

Big W Marketplace is a complete scam. It’s a version of eBay but appears as if you are buying from Big W. I purchased a replacement remote for my google chrome cast, I got a molded piece of plastic that looks like a remote. Now I have to wait for a response from the overseas seller to negotiate a refund. Is Big W engaging in misleading conduct by creating an impression you’re dealing with them directly?

I bought this nail glue and it spilled everywhere it got on my hand and was everywhere it was the KISS nail glue first time trying it and will be my last I always buy the Kmart nail glue , but they didn’t have any stock. So this is my last option. Paid. $10 for this unlike my Kmart nail glue which is $5 I don’t even care about my money anymore. I just wanna get it off the shelves I tried calling big W and they don’t answer still trying to get a hold of them today ( THIS WAS YESTERDAY )thankfully today I went into Kmart and bought two nails glues for the same price as that one DON’T EVER BUY IT

I have just had a mirror with fragile on box delivered to home with my phone number through CouriersPlease. Could have called me? Could have placed it in the parcel letterbox? Could have dropped it at the post office? But no, there was a slit on packaging, I assumed this was to see if it was indeed fragile and then tossed over the gate. Damaged and cracked. And this is where BigW responsibilities stop. The customer has to get a refund back from the marketplace seller. Obviously during weekdays only. Never again. Yes I have pictures.

Absolutely shocking experience. Roll of 60 pack poultry paper. Doesn’t get delivered. So they resend it but a 4 pack of toilet rolls. Been trying to get them to reimburse me and pick up the 4 pack - not having any luck whatsoever. The worst online order I have ever made so don’t buy from the marketplace. Run by a bunch of scammers!!!