Big Motoring World - Leeds Reviews 

Everything went smoothly, the only small gripe I have is the waiting around for customer advisor, but this could be due to it being very busy.

Buying a new car takes time but this was an enjoyable & pretty painless experience.

Our sales rep Mo Bala was excellent. We had already reserved the car, but he took the time to answer all of our questions and we were taken out for test drive. Mo's knowledge was excellent and made our decision easier. He looked after the entire process and kept us updated along the way.

Excellent experience throughout.

Purchased a 3 year old car 05/05/26. Drove it away engine light flashed on then went off. On drive home very hesitant felt like it was pulling back and loosing power. couple of days later engine light came on stayed. Had to wait a week to get into a local garage ,so its gone in this morning for me to be told its a misfire on of the cylinders something that should of been repaired before it got sold to me .Day after engine management light came back on had to return to Hyundai and get new cat and GPF fitted ,luckily under Hyundai Warranty after waiting 9 days for a fuel sample test.This purchase has caused so much stress and anxiety, leaving me with no transport as i couldn't get a courtesy car due to only holding my licence a month.This car was drivable 6 times within the month of purchase, no way had it had the 200 point check what they claim, emailed Big Motoring World throughout to keep them informed about the faults and have contacted them again today to claim costs and compensation. Today they have replied and not willing to reimburse any of the costs ive incurred due to the faulty vehicle they sold me BIG MOTORING WORLD your a disgrace to the car trade !!!! Told me the car had also been valetted prior pick up ,not a chance in hell had it ..Under neath the seats were disgusting ,I even actually found a french frie under the seat God knows how long that had been there! Disgusting that they can sell these faulty cars. Avoid at all costs if you want a reliable satisfactory vehicle.

Absolutely shocking car sales company the after care service is the worst i have ever experienced. They sold me a car 10/03/26 with a warning on the dashboard and assured me this would be removed on collection so they lied to get the sale. I was then passed onto the aftercare team who finally approved for my car to be looked at by Tesla about a month after which i had to personally fund £198 and then i was reimbursed about a week later. I then submitted the cost of the repairs with a full breakdown from Tesla as requested which was over £1,400 on 11/05/26 as they said there lead tech needed to look at this. Why didn't they originally do this? I have since emailed and been ignored and this has been on going for over 2 months. All they need to do is approve the cost of the repairs so i can book this in with Tesla but are now not communicating.

I spoke with a guy called Jack who was really helpful and none pushy with a test drive which ended up a sale. The car sold itself but he was more than helpful checking it had all my requirements such as lumbar support, reverse cameras and sensors and lane assistance. The seat are not only lumbar support but full massage function too! A great GT Line car at a great price with exceptional customer service from Jack and his manager.

AVOID THIS COMPANY!!!!!
Bought a car for £16500 (cash) and also paid £1500 cash.for the "all singing,all dancing, bombproof" extended warranty, After 12 days the engine management light came on, so I booked it in for fixing. Car was taken back to the Leeds depot, and I collected it 2 days later. Two weeks later, the engine management light came on again. In short, the car was booked in 7 times (not counting one occasion it was booked in, but just sat in the car park for 3 days, because they forgot about it) when I exercised my right to reject the car as per the Consumer Rights Act of 2015, I was told to take the car in for another assessment, I took it in and was told it was the DPF (The same fault as when I took it in 12 days after buying it)Big Motoring World accepted my right to reject the car, but charged me 45 pence a mile totalling £3700!!!! basically charging me £370 a month for the privilege of driving a car which was not fit for purpose, for the 10 months it took the company to attempt to repair the car 7 times, failing on every occasion, and I'm not sure what happened on the 2nd, 3rd, 4th, 5th and 6th occasions it was booked in for repair, because it appears all that happened was the engine management light was switched off, only to come on 2 weeks later every time.
I also find it odd how Big Motoring World can reply to a poor review in a few hours, but any emails we sent to them during the complaints procedure, took a week to get a reply, or nearly £100 in Big Motoring World terms

Staff were very friendly and helpful, everything went smoothly.
Sid and Matt were especially helpful with finding the right car and processing all relevant paperwork.
Overall quite happy with the service provided.

Lack of communication. Long waiting times.
I very nearly walked away.

Very professional and helpful answered all my questions.

Wonderful service from Mo and the team. Booked a test drive and no pushy sales. Part exchanged cars. Brought v5 document in after number plate off retention. Again, staff were friendly and plenty of time. Drinks bar is amazing. Would definitely recommend. Happy with the service we received.

It was great experience from moment we stepped in to the salesperson to finance team. All knowledgeable friendly and approachable. Also received free drinks

EDIT: Note than BMW have replied to my review, yet noone has been in touch to discuss my case. We still don't have the car after being promised last Friday and when that didn't happen, we were promised yesterday. No replies to emails either.

I would give less if I could. This review is for the Leeds branch but my email was also ignored by head office. I reserved a car at the start of April. We went to collect to be told when we arrived that the car had been called in for a recall and therefore we couldn't take it home that day. Very disappointing considering we drove all the way and a phone call in advance from the company would have saved us the hassle. We took out insurance as we believed we were collecting the car that day. We then booked to pick the car up on the 11th April so we kept the insurance running. On the 11th April I received a call asking to book a slot to pick up the car that day, which is strange sonce I booked a slot in person the day we went to collect and couldn't take it. I asked on the phone whether it had come back from the Kia garage to be told it never went there in the first place and that I could sort the recall once I'd bought the car. Why an earth I would buy a faulty car is beyond me, and there was no explanation as to why it hadn't made it to the garage on the 9th. I then asked for it to be rebooked in for a recall and to be called back when they had sorted a date with the garage. I didn't receive a call back so chased this up again to be told the 29th - 3 weeks later than the first recall date. I had to cancel my insurance at the point, so I have paid for insurance for a car I never even received. What is more, I rang several times after the 29th to check if it had come back from the garage yet. Noone was helpful and just said I needed to wait. It would have been nice for someone to offer to call Kia and find out the information about when the car might be ready. I chased this up again this morning, asking to speak to a manager. I was promised on the phone a manager would call me back at 11.30. I reiterated that I had been promised calls back on several occasions and I needed assurance someone would call me back at 11.30. The man on the phone said "100%" and I've still not received a call. I will never recommend this company and I will be asking for my deposit back which they have been holding for 6 weeks now.

Polite staff, lots good clean cars to choose from

I was looking at an Kia Niro 3, which was up for £17,900 and has been since 07/05/26 and before then 21/04/26 it was at £18,000. I enquired to ask questions about the car specifically the battery and if certain cables were included, as I was talking through the chat the price increased to £18,100 which I then questioned and they brushed it off with we do dynamic pricing to the market. Seems abit suspect that it happens exactly when I enquire about the car and they wouldn't provide a battery health report.

Had a great experience would not go elsewhere ever again and i would not have made the purchase without Mo Balas help. He was very helpful and professional. He gave me all the information to make the right decision for me.

The process of buying a new car takes a lot of time. We had chosen our new car. But the paper work took an hour. However our sales rep Mo Bala was excellent. Kept us updated along the way. Before selecting our chosen car we were shown other alternatives and were taken out for test drive. Mo's knowledge about the different car was excellent and made our decision easier.

Mo Bala was extremely helpful in explaining to my wife the benefits of going electric. From there I'd already looked at potential cars and the Nissan Leaf we looked at has proved to be the right choice. Thanks to Mo for spending the time to do a good deal on the day which was more than expected.
The only downside was pick up day.
We only live 10 minutes away and having left home at 10:40 and got back home at 12:15, with the handover only taking 10 minutes we had an hour of waiting with no communication as to why it was taking so long.
Overall very good but be prepared to wait for long periods

Great range of cars to view . Faz was very helpful, friendly and courteous. He handled our deal very professionally at all times and came across as a very nice person.

All started well met at reception loads of cars to compare told how to go on left us i peace to browse. Narrowed it down to 3 cars whent to reception a young man got the keys and showed us round the cars and aswerd my questions . After choosing the car I wanted he said it won't take long to sort paperwork. 3 hrs later finally got car on getting home noticed trunk cover was wrong one so another trip back tomorrow to try sort that out
Overall good choice but once I paid bank transfer every thing slowed down left sat a cafe no one forth coming with info regards what was happening had to pester people to get things moving. As I said 3hrs waiting

Update on trunking cover whent back and was well looked after buy Hanjay sorted my problem out with minimum fuss well done young man thank