Big Motoring World - Leeds Reviews 

Wasn't impressed with the place. All I could see was Audi's, BMW, and other big cars.
The staff weren't attentive or helpful. We bought a car but had to wait over an hour to pick it up the next day as the staff kept us waiting.
Wouldn't go there again.

Save yourself the headache and go somewhere else. Dealing with this place has been an absolute nightmare from start to finish.

I did all the chasing, drove all the way from Liverpool to Leeds, signed the finance papers, and was literally about to take the keys when they turned me away because the electric fuel flap was broken. They promised to fix it, but when I came back two days later for a 12pm collection, I was kept waiting until almost 3pm. I had a flight to catch, so I had to rush off without a proper handover.

When I got home, the real problems started:
* The PHEV came with no 3-pin home charger cable, so I had to shell out £134 of my own money just to charge the car at home.
* A day after getting it back, the GPS and nav made a loud "pop" sound and completely died.
* The dash is constantly flashing up with "SOS Return to Workshop" errors.
* The fuel flap still doesn't work properly.
Their response to the software breaking? "We don't deal with software."

They were fast enough to push the finance contract in front of me, but now I’m being completely ghosted. No one replies to emails, no one picks up the phone, and promises of a goodwill gesture for wasting my time and work hours have just vanished.

They still manage to spam my inbox with sales emails every day, but can't be bothered to fix a defective car they sold me. Absolute zero care for their customers once you've signed. Avoid

⚠️ My experience with Big Motoring World – please read before buying.

I’m sharing this because I genuinely wish I’d seen more honest reviews before I purchased my car from Big Motoring World.

I Worked & Saved Hard to Buy Myself a car and paid Over £27000, expecting that buying from a large, established dealer would give me some reassurance and protection.

Unfortunately, my experience has been completely different.

Only shortly after purchasing the vehicle, it developed serious juddering issues. I contacted the dealership and my RAC warranty, followed the required process and arranged diagnostics. The RAC garage has told me it’s not Safe to drive However, I’ve now found myself stuck between the dealership, warranty provider and garages, with nobody taking responsibility for getting the underlying issue properly diagnosed and resolved.

The warranty garage has explained that the vehicle would need to be stripped down to investigate further and that this is not an issue they specialise in. The mechanic Disclosed that he is 90% certain it’s my Rear Differential Which also has a Leak, But without Stripping & commitment to the work this isn’t possible. I was advised that a specialist, such as Audi, may be required — yet I’m being told this isn’t covered.

So I’m left with a car that I don’t consider roadworthy, without a vehicle to get to work, while being expected to pay even more money for diagnostics just to establish what is actually wrong.

What has been most disappointing is the lack of urgency and communication when I’ve already spent £27660 with this company.

I didn’t buy a cheap car and I’m not asking for special treatment. I’m asking for what I believe is reasonable: a safe, reliable vehicle and a dealership that takes responsibility when something goes wrong shortly after purchase.

I’m now escalating the matter and pursuing the appropriate complaints and consumer routes.

I’m sharing my experience to make other potential buyers aware. Please do your research, understand exactly what protection you have, and don’t assume that buying from a large dealership automatically means you’ll be looked after when things go wrong.

I sincerely hope Big Motoring World now steps up and resolves this properly. 🚗

Avoid.

#BigMotoringWorld #CarBuying #UsedCars #ConsumerRights #CarComplaint #CustomerService #CarProblems #UsedCarBuyer

🚨 DO NOT BUY A CAR FROM BIG MOTORING WORLD – PLEASE BE CAREFUL 🚨

I genuinely cannot warn people strongly enough about my experience with Big Motoring World Leeds.

This has without question been the worst customer experience I have ever been through.

What should have been an exciting purchase of an Audi A3 has turned into weeks of faults, warning lights, inspections, emails, phone calls, being passed from pillar to post and constantly feeling like I am being fobbed off.

Problems started before I had even collected the car. A crack appeared on the front bumper which was NOT there when I viewed the vehicle. I initially refused to collect it and only proceeded after this was addressed.

Unfortunately, that was just the beginning.

Within days of taking the vehicle I was experiencing numerous issues, including:

- Tyres subsequently reported as approximately 5 years old, cracked and excessively deteriorated, with replacement recommended.
- Squealing brakes, which I was subsequently advised required greasing/lubricating.
- MMI/infotainment screen repeatedly rebooting.
- Phone calls disconnecting/dropping.
- MyAudi/connected-services problems.
- Emergency warning lights appearing on the dashboard.
- Multiple dashboard warnings telling me to return the vehicle to a workshop.
- Further faults continuing to appear.

This was a car I had literally JUST PURCHASED.

I have also repeatedly requested a copy of the 200-point inspection report for MY vehicle.

I HAVE STILL NOT BEEN PROVIDED WITH IT.

What makes this experience even more frustrating is that I have repeatedly been told by Big Motoring World to take the vehicle elsewhere because they apparently do not have the facilities/diagnostics to investigate these issues themselves.

I have been directed to Halfords, Kwik Fit and Audi.

So that is EXACTLY what I did.

I have spent my own time taking the vehicle to third parties, obtaining inspections/advice and gathering evidence relating to the problems with the vehicle.

I then sent that evidence back to Big Motoring World.

AND I STILL GOT NOWHERE.

How much more is a customer expected to do?

I purchased the vehicle from Big Motoring World. I followed the instructions I was given. I obtained the evidence requested. I supplied that evidence. I repeatedly tried to give them the opportunity to resolve the problems.

I even attended Big Motoring World in person and was told that the vehicle had been passed across for rejection.

Yet I have still been left chasing the situation.

For absolute clarity:

I DID NOT WANT TO REJECT THIS CAR.

I liked the Audi and wanted to keep it. I simply wanted the faults properly diagnosed and resolved.

Unfortunately, after the number of problems that appeared almost immediately after purchase and my experience trying to get Big Motoring World to deal with them, I felt I had been left with no reasonable alternative but to reject the vehicle.

The customer service throughout this process has, in my experience, been awful. I have repeatedly felt fobbed off rather than supported as a customer who had only just purchased a vehicle.

I have photographs, independent inspection findings, dashboard warnings, emails and a detailed timeline supporting what I have said. The matter has now been escalated to my finance provider, Black Horse, and I have also sought advice from Citizens Advice regarding my consumer rights.

This isn't a review about one minor fault appearing months after buying a used car.

THE PROBLEMS STARTED ALMOST IMMEDIATELY AFTER PURCHASE.

I will update this review with the eventual outcome because I believe potential customers deserve to know how situations like mine are ultimately dealt with.

Based entirely on my own experience, my advice at the moment is simple:

🚨 DO NOT BUY A CAR FROM BIG MOTORING WORLD. 🚨

If you are considering buying from them, PLEASE BE CAREFUL.

Do your research. Read reviews. Check the vehicle thoroughly. Check the tyres. Consider an independent inspection. Keep every photograph, email and report. And if you're told the vehicle has undergone a comprehensive inspection, ask to see the actual inspection report.

I sincerely wish I had known what I was going to go through before purchasing this car.

An absolute shambles of an experience from start to finish.

Tony Aubrey

By far the worst car buying experience I’ve had. I was lied too, I was mis sold the warranty and point blank told it didn’t happen by a member of the management team.
A member of their staff told me I’d only need to pay the 12 month warranty for the first 12 months and then after that, I’d no longer need to pay this and my monthly payments would reduce.
A year went by and the payments haven’t dropped so I spoke to a member of the management team (after having to drive all the way back to the dealership as no one would call me back) and was told he’d need to “investigate” the matter. When I asked how he was going to investigate it, he told me he was going to “just ask” the said member of staff and if he denies it, then that would be the end of it.
I’m now having to pay a charge for the next 4 years of my agreement, that I was lied too about and there’s no been any effort to help the situation whatsoever, despite being told I would receive a call back with the outcome yet I’ve still not been called months later.

All straight forward.

Two cars, four months of endless aggravation, wasted time and money — and I’m now taking Big Motoring World to court.

I have a full 10-page documented chronology, including diagnostic reports, repair quotations, photographs and correspondence, which I am happy to provide to Trustpilot if this review is challenged.

**Buy at BIG Motoring World if you really hate yourself (and expect a BIG disappointment) — otherwise, avoid like the plague.**

11/08/26 - Requesting Trustpilot to allow me to share evidence of my experience, so others don’t fall into the same trap.

Extremely disappointing experience

I used Big Motoring World’s online valuation for my car and was quoted £3,200–£4,100 depending on its condition.

I travelled 4 hours there and back because I had my heart set on one of their cars.

I sat down with the salesman, only to be offered £1,800 — without him even looking at my car or checking its condition!

Why advertise a valuation range of £3,200–£4,100 if you’re not even remotely prepared to honour it?

A complete waste of 4 hours of my time, and an incredibly disappointing way to treat a potential customer. I was in a position to buy the car, but the experience has completely put me off.

Needless to say, I won’t be buying from Big Motoring World and I certainly won’t be recommending them.

The whole experience was made easy and stress free, from picking the car to buying it , very helpful and knowledgeable staff, nothing too much trouble, and the handover lady was so friendly , she made it a pleasure , (Nikki)

Reserved the car I was interested in, swift service knowledgable staff, cash buyer and the finance was pushed several times, after sales all good, car taxes, v5 sorted lovely, free coffee, Mille shakes make the wait tolerable 😁 3 hours in, brought the car and out

The whole experience was perfect, Ricky our salesman was brilliant he took the time to make us feel at ease in the car during the test drive and really left the car to sell itself

Please do not purchase warranty from this company. I purchased a car in January the salesman in the shop was lovely! No issues with him. However after around 2 months I started having issues with the car, I was advised to take it for a diagnostic which I did, I’ve had back and forth emails with the warranty company, it is now August and my issue has not been dealt with. I took my car to Vauxhall for the diagnostic and the mechanic stated the car had multiple faults including the break and timing belt. I wish I would had read the reviews before purchasing my car. If you use this company do not purchase the warranty, save your money for any future repairs. They will not assist you or pay or for any repairs it’s a con!

***DO NOT BUY OFF THESE SCAMMERS***

Bought a car off Big Motoring World in Sep 25 and went to the Leeds depot to view the car. When I arrived the reception asked a manager who was dealing with me and I quote "Don't know just give them to someone". Test drove the car and everything seemed fine so bought it. Minor issues : I was told it had Sat Nav (the nav card turned out to be missing) and they valeted the car which took an hour and it came back in worse condition (used some kind of cleaner that turned the trim white). Major issues: The cars timing belt tensioner started to fail in the Oct 25 which in their defence they booked me in to a AA rated garage. However the 'fix' failed and it reoccurred in Nov 25. This time Big Motoring Works techs said the noise was normal and part of the car. After some arguing they agreed to put it back in the garage where it was found the tensioner needed replacing. After this, the virtual dashboard started failing in Dec 25 with complete failure in Feb 26. They said and I quote" Don't take it to main dealer as it'll cost too much". The car spent Feb - May in and out of the garage trying various fixes that was done out of my own pocket as Big Motoring Worlds communication was poor or non-existant. The fault was finally rectified after taking it to VW main dealer. Big Motoring World did pay for some diagnostics and refunded my costs but only after sending a legal Letter Before Action and getting the CEO involved. Fast forward to Jul 26, 8 months after the timing belt tensioner issue and it's failed again. I've emailed Big Motoring World but basically been told that they aren't interested despite it being their repair that has failed.

I've had the car for 11 months and it's spent the majority of its time sat in the garage or on the drive waiting to go into the garage. . Once you give them your money they simply don't care, they only respond and take notice when you start legal action against them.

My experience isn't unique seems they have form for selling cars that have multiple issues and then make it as difficult as possible to get anything done to rectify it in the hope you get so frustrated you do it yourself.

Save yourself the hassle and buy somewhere else.

Please do not fall for purchasing a warranty through Big Motoring World.
Unfortunately, the all singing, all dancing warranty (warranty 2000) was missold to me when purchasing my car two years ago. It added £2000 to the car, and I've tried to claim three times and have been rejected each time. I may aswell have thrown the money away. My last issue is the air con not working. The warranty has a tick at the side stating it's covered, and when Ethan sold me the warranty, it was stated " this is the best cover you can get, it's the most covered warranty you'll find, anything that goes wrong with these parts are covered"
My air con repairs that are £600 to fix are apparently not covered as it is the condensor that's leaking, and it could have been caused by a foreign object whilst driving? Could have been, not definitely the reason? But, they will not pay.
I have been unable to claim anything through this warranty and have had numerous issues with the car since day one.
My only option was to speak to Big Motoring World direct, as surely they would help. How wrong was I. Apparently After Sales doesn't exist either!
After clearly being told, that they had to change warranty companies, as they were having too many complaints from customers, and do not use Warranty 2000 anymore, they still wouldn't help.
I stated that I genuinely believe I was missold this product and have wasted £2000. Still no help!
This is so disappointing from a company as big as Big Motoring World, and especially after feeling like it's been promised I couldn't go wrong buying the warranty.
I really don't want this car anymore, but feel nervous about changing it with anyone, as my trust has been abused, and although I fully understand, the company is about making money, there should also be some customer service too. Very upsetting!

Thank you for your reply. Just to confirm that I did already speak in person to the manager of Big Motoring World (Paul) who told me there was nothing they could do, even though I felt like I'd been missold the warranty. I did state that I would check with the Motoring ombudsman and he said that I needed to do what I felt was right.
I feel it's right to let others know what experience I have had.

Hamza our sales advisor was very pleasant and attentive. He answered all our questions and if he was unsure he asked. Was a nice experience.

Unfortunately everything that happened after Hamza was a disappointing experience. Waiting an hour for a finance advisor, waiting more than an hour for our handover, it was 2 hours after our appointment time when we finally drove away. On both ocassions, no communication in-between to tell us what was happening or apologies for delays. Sending unexpected text messages for payments when you are not necessarily looking at your phone all the time. Communication is key, all it takes is a little explanation of what's happening. If you are giving handover appointment times you should have all paperwork ready to go. You have a schedule of appointments you know the numbers coming in!
When we were there I had to chase for someone to see me but there were many others chasing contact too. If there was communication the experience would have been better but due to all the waiting around only slightly better.

Attempting to reject a kia sportage (SA23XVG) after 3 faults appeared after 2 days. Reported the issues and provided evidence just to be ignored by the after team.

I would be happy to change this review into a positive review if the refund for the warranty and the vehicle was issued ASAP.

Excellent, efficient handling of the purchase and part-ex - and good deal all round

Booked a test drive online and when we got there they had lost the car. They had the keys so it was clear the car hadn’t been driven away. We were left waiting for 25 minutes while they tried to find it, before they told us sorry no car and that was that. Every other customer around us were offered a drink from the bar in customer services, apart from us (but maybe that’s because they knew we wouldn’t be spending money as no car to buy!). It was a 45 minute journey there and back again wasted.

Willing to give them a second chance I rang customer services to request a call back from the manager at Leeds to ask them to let us know when they find the car. No such contact has been made, clearly don’t value our custom. I also found it strange that customer services wouldn’t speak to me without my address and email address, claiming it’s for GDPR. Never heard of a company refusing to even speak to a customer without them handing over their personal details…strange behaviour, avoid!!

From the start to the finish everything went well. Staff were friendly and super helpfull with everything. Over the phone and in person too. If you are there i am sure you are going home with a car, plenty to choose from. Only one thing i wasn't told over the phone that they are not doing contacts after 8pm, even that they are open till 9. We arrived just before 8pm but luckily Sid our sales associate convinced the management to get it done. Thank you Sid for your kind help.

I travelled from Oxford to Leeds to purchase a Nissan Qashqai costing 19k. This would have been my first car so I drove all the way up in a rental thinking if I liked the car, I’ll purchase it & return my rental.Saw the car,had some scratches which sales person said she’ll get it buffed which generated trust. Did test drive & I could hear some constant noise from one of the tyre (maybe back right) so asked the sales person to get it checked which she did & said it’s just rust due to car standing for months. From a customer buying a 19k car, they would atleast expect the rusting ,if it was, to be buffed before I do a test drive as I booked an appointment 3 days before & didn’t just walk in for viewing. As the sales girl assured me the mechanic will look into it, I still felt listened to so I went ahead & returned my rental car with a mindset I will take the car home same day. Then starts the real drama. I was offered 14.9% interest rate by Black horse & that was the only choice as they do not work with anyone else & do not accept any other outside credit agencies. So we had no option to get a better interest rate. With a 5k deposit, the EMI would be £323 per month with 3 month warranty. If I add 1,2,3 year warranty, it went up to £389 and 3 more products for scratch resistance, no dust/water damage to seats etc and don’t remember 1 more, the EMI would be £490. So basically £170 per month for extras if I took. The services alone were priced from £699-£2300 depending on what service you took (3 year warranty £2300, scratch resistance which would not cover existing scratch £799 etc) which is 2-4 times the market price. We used all our brains to make the deal work with the sales person being supportive and taking each our suggestions to the manager to check what best can be done. Some of the suggestions were if I take 2 year + scratch resistance, what best we can get etc. There was no proactiveness from the sales team but that is fine, I understand we need to see what best works for us. After 2 hours of this, the manager himself came and said this is best we can do: £378 with 2 year warranty which was still quite high from what we worked out from their website all because of higher rate of interest. So I and my wife discussed and thought the problem is rate of interest, we will fully pay the car and save the interest. The manager got shocked a litttle and literally said, so we won’t make any money on this as car is very low priced & all we can do is bring down 2 year warranty for you from £1895 to £1600 (£295 reduction in total for someone ready to pay £19k + extras). I showed him the market to tell him the car was not priced lower as we were getting same priced cars with lower mileage (everything else same model, year, features, etc) to which he said “but you are here and interested in this car and you have no means to go back so you have no other choice so let me know if you want to proceed or not”. We understood immediately that he thinks we would not walk away because we have no means to travel back from Leeds to Oxford so we would have to accept what he is giving. We then still convinced ourselves (maybe it was the emotions now and the tiredness with all the negotiations) but told him to buff off the 3 scratches the car has and get the noise checked as we definitely were hearing it (their sales person could not for I don’t know what reason) and we would have a deal. He bluntly said “Buy the warranty and get it checked outside, we will only wash the car and hand it over to you. My mechanic has checked and there is no noise”. This is where we lost it. The amount of ways we were trying to find to make it work and bringing it to the point where we stretched ourselves from paying 5k deposit to full price of the car £19k + £2.1k for warranty) to accept a car which we clearly can see there is some noise - who would pay that amount knowing there is something wrong with a car? I also offered to go with the mechanic for a test drive so he can hear it but they said no we will not check it any further and legit said it’s tyre noise. I am 30, had been driving my parents car + rental for last 10 years (atleast £100,00 miles) and I would know what the difference is between road noise and some defect (you cannot think that the customer is some fool).Once we heard that, we realised they are this cold when we are buying,God knows how they would be with the after sales service. We decided to walk off in this case. To me,I personally felt that even if a customer comes with £500 deposit, that is their hard earned money and should be treated with respect and not be considered a fool. And atleast follow the rule 1 of sales that if customer has raised some issue before purchase, get it checked for their satisfaction. The car was with them for last 4 months and they could have sold it but found their products to be more important than the sale. Btw, we did manage to still come back by train same day.