Big Motoring World - Cannock Reviews 

I bought a 2021 Audi Q3 Sportback from Big Motoring World in January 2026.

Within six months of purchasing the vehicle, the vehicle experienced a serious gearbox fault, displayed a “Gearbox Malfunction” warning and went into limp mode. I reported the issue and arranged for the vehicle to be inspected by Audi.

Audi diagnosed a fault with the mechatronic unit and identified further issues requiring attention. The estimated repairs were significant.

The matter has now been ongoing for approximately six weeks, and I have been without my vehicle during this time. An independent inspection has also been arranged, and I am still waiting for the report and a clear resolution.

I have repeatedly explained to Big Motoring World that being without my vehicle for this length of time is having a significant impact on me and my family. I have a young family and being without our own transport for six weeks has created considerable practical difficulty and inconvenience.

I understand that investigations can take time, particularly where there is a dispute about a significant vehicle fault. However, despite repeatedly explaining the impact this situation is having on my family, I have not felt that the matter has been treated with the urgency I would reasonably expect.

I have tried to cooperate throughout the process and have provided the information requested. I am sharing my experience because, at this stage, I do not feel that I have been treated fairly or kept adequately informed about the progress of the matter.

The dispute remains unresolved at the time of writing, so I will update this review once a final outcome has been reached.

I paid GBP 11,500 for a car from this garage, trusting I was buying a reliable vehicle. Instead, it lasted a mere seven months before falling apart. Even worse, it has now come to light that the car was actively doctored before the sale to purposefully hide major mechanical faults from me. They deliberately concealed underlying problems just to take my money and hand over a ticking time bomb.
The moment they have your cash, their attitude completely changes. They ignore you, refuse to communicate, and abandon you entirely once things go wrong.
Now, just seven months later, I am facing thousands of pounds in repair bills for a car that should never have been sold in this condition. This is predatory, dishonest, and entirely unacceptable business practice. Buyers beware.

First visit was great after it was horrible, placed a deposit down & was told car would be ready on my next visit. I turned up & they didn’t have my appointment on the system. I was told to take a seat with another salesperson, he didn’t even know the car I was picking up. Taken in back office & waited for about 15 minutes, he came & tried to talk about warranty, I advised on my first visit I didn’t want any warranty & just wanted to buy the car. Seemed he was stalling because I think the car wasn’t ready for collection. The whole process put my back up, along with his attitude it made it the experience worst. Left without buying the car & will never return in the future.

This is a clear warning to anyone looking to buy a car from this company, DO NOT EVEN THINK ABOUT IT!
My experience from the moment I bought the car to trying to sort out repairs on the car has been a nightmare.
Even if you ignore my warnings about buying a car do not even consider getting a warranty because they will just fob you off when you need to carry out repairs on the car. This company is a joke and honestly I don't know how they are still in business. Terrible company and very unhelpful staff!

A very Happy Customer now after 5 months the car has been returned, it was 14 months old and their so called PDI checks clearly missed some very basic faults. After reporting a fault only 48hrs after collecting the vehicle, then liaising with their Customer Service team via email for weeks and weeks, it was agreed the car would be inspected, yet their Technical Professional stated based on verbal explanation this was not a fault, oh he was wrong! So Ford inspected the vehicle and found 4 serious issues, they produced a report that identified the issues and advise me not to drive the vehicle. Whilst I am arguing with Big Motor World over the issue, I was advised to contact the finance company (Black Horse) and explain, which I did and they asked to see report, within 48hrs they agreed the vehicle was unroadworthy and would take the car back with a full refund (with a little compensation), in the mean time 7 days on still no response from Big Motor World. So car returned and full refund made within 48hrs of the car being collected! Collection company advised I should do more research when buying vehicles and I would have seen Big Motoring Worlds reputation, great after the event but solid advise, hence the reason for me writing this and sharing my shocking experience. I am so glad Black Horse look at things in professional and fair way otherwise I would be stuck with a £14k car not fit for the road, with around £5k worth of faults or maybe a legal bill fighting for them to accept some responsibility, which they only did 2 days after the car had already been collected by Black Horse! The service is poor and them taking responsibility or accepting liability does not seem to exist in their business, so please be warned do your research and my advise based on my experience purchase from a main dealer, which is exactly what I have done, a little bit more expensive but as people say you pay for what you get!!!

Everything was great. I did get bored waiting for the finance agreement to be sorted but everything else was spot on. Thanks to Jacob, Ben and everyone else I spoke to from the test drive, finance and collecting the car.

I had a car transfered from a Leeds branch to cannock .which was none refundable of 129.00 based on a valuation they gave me of between 6.9995 to 8.500 when I went to see the car it was filthy. And then when they gave me a valuation of my car he gave me a valuation of 5.700 so I was not pleased at all .when I queried this he said that was a valuation from head office .and all there valuations are AI based and there was nothing he could do about it .I would never had the car transferred if I had known this and lost 129.00 I have since had an offer of 7.200 from another dealer .they were just trying to rip me off buyers beware !!! Of this company!!!

Great experience at the Cannock branch recently. All staff were friendly and knowledgeable. Good communication throughout the buying process. Very happy with our new car.

Proceed with extreme caution... better yet; avoid.
On driving our newly purchased family car off of the forecourt we realised that there was a fault so immediately took the car back into the branch. The manager, instead of taking any accountability or without any soft skills or kindness, she came out immediately on the defensive, very rude and dropping all of the buzz words repeatedly removing any sincerity from the already abrupt and agressive speel, which turned what could have been a simple fix and left us feeling immediately like we had spent our savings with the wrong people. Unfortunately, this was just a sign of things to come. They did, granted, attempt to fix the issue but were unsuccessful. We were advised this was a point of sale issue and they would need to rectify in branch, however we have now had the car for 2 months and the branch do not return our calls. Emails to big assist have been futile, with holding emails sent in reply that they are waiting for the branch to reply. Requests for a refund have repeatedly been ignored, including on the day of purchase when we noticed the fault, and again week later after they were unable to fix the fault. There have been countless failings and poor communications from the company along the way.
Our most recent update, we were sent an email from an agent at the big assist email advising that we are now with their aftercare team and all communication must go through them and not to big assist otherwisewe will be sent to the back of the queue, the agent was kind enough to provide us with the email address for said department- the big assist email *face palm*
I honestly am at a loss with the lack of accountability, poor communication and what appears to be culture of vigorous denial and lack of support to customers. Disappointing to spend savings on what should have been a reliable family car with a company who cannot simply repair a fault which they have advised they will repair, in a timely manner. Part of me worries that they are postponing until a time where they can legally say we have had the car too long or some other devious reason not to uphold their promise. There is no trust with this company. Very sad really.

Polite, very helpful, relaxing atmosphere and not rushed .

The process of looking for a car was very efficient. Bailey was super helpful but once decided on a car, the purchase of it took the best part of a day as it took 4 people to do the purchase and there was a long wait between the people.... I feel the process could be made to be far slicker.

Took an appointment to sell the car and I drove all the way from Stoke-on-Trent and visited the center (WS11 1SL) to sell the car. After reaching the center, staff mentioned that selling was no longer an option, and only part exchange was available.

So update the site " mentioning that only part exchange is available, not selling." I wont recommend to my friends and family

Bailey at the Cannock branch was very helpful and knowledgeable despite not having worked for the company for long

I liked the car
I wanted to buy the car - in full cash
Was pushed really hard for finance, made me feel uncomfortable and ended up purchasing another car elsewhere!

Not child friendly, no colouring or anything for them to keep occupied!
Sales sales sales!
Customer service last

Won’t be returning

Sales team brilliant shout out to Bailey not been there long is a real asset to the team warranty seems comprehensive
Finance Tegan was also great and reception staff were lovely
Only disappointment car is due a service in next 4 weeks felt that should have been done before sale small mark on heads up screen awaiting resolve
Overall would definitely use BMW again

Bought a BMW series 1 last year, had issues with the air vents. Car went in three times to get solved but they could not fix issue. Now they are saying I need to pay a garage to fix this issue.

Just a nice place to buy a car !! Never felt pressure to buy and was left to look in peace. Would defo recommend to at least look hear before you decide

Absolutely shocking after care and don’t believe 200 point inspection was not carried out correctly as had service and now got a massive bill to get fixed
Customer services not helpful at all definitely will never go there again

UPDATE:
Big Motoring World is misrepresenting the situation in their below response. I did not simply ‘choose’ to fit Michelin tyres as a luxury upgrade. I was instructed by their own customer service team to have the safety defect repaired immediately at their RAC approved garage. The RAC garage fitted the appropriate road legal tyres they had available to rectify the defect. Big Motoring World gave unconditional consent to cover the invoice and gave zero stipulations beforehand. They’re now trying to back track by offering £131 which wouldn’t even cover the cost for 2 correctly sized budget tyres. The matter is being reviewed by the motor ombudsman.

I purchased a used Kia from Big Motoring World Cannock, only for a serious vehicle safety system fault to illuminate on the dashboard immediately on the drive home (Multiple warning lights and total speedometer failure), which required a breakdown call out.
I started the warranty process via the supplied app and booked into their recommended RAC approved garage. In the meantime my partner happened to notice the car had been fitted with 2 incorrectly size tyres to both wheels on the front axel rendering the car dangerous and illegal to drive under UK road law at the point of sale.
The garage formally diagnosed that the vehicle had been supplied with completely incorrect, mismatched tyre sizes on the front axle and quoted to replace the tyres and remove the fault codes.
Due to an immediate travel emergency, Big Motoring World's customer service team explicitly instructed me over the phone and also via email to have the tyres replaced at the RAC garage and to send over the invoice for full reimbursement. Now that the work is complete, they have gone back on their word. The total invoice to correct their safety defect was £290.00, but they are now refusing to pay it in full, offering a partial payment of £131.74.
They did not give any stipulations/limitations before repair work was carried out and promised the invoice would be covered. If they had advised otherwise I could have used my own independent garage rather than their recommended RAC approved one.
I have formally rejected their partial offer and as they refuse to honour their original agreement or take accountability for supplying an unsafe vehicle, I have had no choice but to escalate the matter to The Motor Ombudsman which unfortunately will now start a lengthy process and leave me out of pocket for the foreseeable.

Please be aware, I understand buying a second hand car always comes with it's risks but their customer service which although seemed helpful at first contact, soon changed their tune once it was time to make a payment they promised would get paid.

I purchased a Volvo XC40 from Big Motoring World and within one month the front brakes developed a loud squeaking noise.

Following Big Motoring World’s advice, I had the vehicle inspected by Kwik Fit. Their inspection reported that the front brake discs were lipped and close to the manufacturer’s specification limit, and that the front brake discs and brake pads required replacement.

Despite receiving the independent inspection report, Big Motoring World refused to replace the brakes, stating that they were still within their own preparation standards. Instead, they only offered to pay for a strip, clean and re-grease of the brakes, even though this does not address the worn brake discs identified in the inspection.

I am very disappointed with the after-sales service. I expected a vehicle sold by a reputable dealer to be supplied with braking components that would not require replacement after only one month of ownership. While the sales process was smooth, the support after purchase has left me with very little confidence in the company’s vehicle preparation standards.