Big Dog WorldReviews 

1,528
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

If you're searching for a pet store that offers both convenience and high-quality products, look no further. This store has been a game-changer for me as a pet owner, with their extensive range of top... See more

Rated 5 out of 5 stars

Recently bought smaller bag of Tribal to try when camping. Both dogs on a raw food diet but I can’t carry much frozen food in small freezer. They like Tribal so much I’ve invested in a large bag whic... See more

Rated 1 out of 5 stars

I ordered a fairy expensive ball £6:45 the one in the picture is purple the one i received is green, green is the colour of grass, grass is where no doubt the ball will be lost within days as soon as... See more

Company replied

Rated 3 out of 5 stars

Some of our order was cancelled and the first we knew about it was in the form of a refund after the other items had been dispatched. Would have like to have been offered an alternative, same product... See more

Company replied

Company details

  1. Pet Store

About Big Dog World

Written by the company

The UK's leading specialist in supplies for large and giant breed dogs.

Britain's Friendliest Business - 2014 Semi-Finalist.
Young Business of the Year - Winner (2011 Surrey Business Awards).

Premium dog food at discount prices from brands such as James Wellbeloved, Eden, Arden Grange, Orijen, Acana, Carnilove, Tribal, Taste of the Wild, Barking Heads and Nature's Menu, all with Next Day delivery.

Large size accessories including dog collars, harnesses, beds, coats and more. Tough dog toys and chews, plus products for health, grooming and training.

Great value prices and friendly reliable service!

Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(1,528)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought acana puppy large breed

Bought acana puppy large breed. Best price I could find on the internet and really fast delivery. Happy customer 😁
Like this product nice smell and great coat conditioner always soft after wash

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Great products and cheap

Great products and cheap.
Easy to order and quick delivery
Great company great prices and toys you can’t
Find in shops in high streets

22 January 2025
Unprompted review
Rated 5 out of 5 stars

These treats have made snack time the…

These treats have made snack time the highlight of my dog's day, they're not only delicious but also nutritious.
Fantastic half martingale collar for my newfoundland found one that actually fits

26 September 2024
Unprompted review
Rated 5 out of 5 stars

If you're searching for a pet store…

If you're searching for a pet store that offers both convenience and high-quality products, look no further. This store has been a game-changer for me as a pet owner, with their extensive range of top-notch supplies and lightning-fast delivery. It's a true winner in every aspect!

25 April 2023
Unprompted review
Rated 5 out of 5 stars

Pet Loader

Very helpful staff and prompt delivery. My two GSDs used the Pet Loader with no problems - tried ramps in the past with no success. Very happy with purchase.

10 April 2022
Rated 5 out of 5 stars

Cool coat to fit Newfie

I have purchased cool coat for previous Newfies they are light weight easy to put on dog & washable in washing machine
i knew where to come for our new newfie's cool coat would buy again !

1 April 2022
Rated 5 out of 5 stars

I purchased the large ROK strap dog…

I purchased the large ROK strap dog lead, really good quality. I have a large dog and the lead takes the sting out of walks, when she pulls. Item was exactly as described and promptly delivered. Would happily recommend the product and the company.

1 April 2022
Rated 1 out of 5 stars

I am disgusted with this company

I am disgusted with this company. I bought 2 bags of dried dog food, when they arrived there was what appeared "rodent" damage to both bags. I didn't want to give my dog food that may have been contaminated by mice/rats. I e-mailed and got a response from Neil Stanton to say they would collect the food and sent me the returns labels. The food has been returned 10 days ago. I have NOT had my money back, ALL e-mails bounce back saying they are un-deliverable and the phone number does not exist. I have now reported this to pay pal who are now doing a full investigation into this company regarding this matter. The amount they owe me is over £100! I have also tried to e-mail them via their website, but, guess what? no reply. Disgusting company, do not buy from this company

19 March 2022
Unprompted review
Big Dog World logo

Reply from Big Dog World

Good morning Jayne,

I'm very sorry this has taken longer than expected but I can confirm we have now received the bags from the courier and your full refund has been issued.

We have been having major problems with our emails over the last week while it is migrated to a new system, so my apologies that you didn't receive a prompt reply.

I am quite surprised and disappointed to read your comments as when we spoke on the phone you said you had always been very pleased with our service, and that you fully intended to keep ordering from us in future.

Anyway I wish you all the best and please let me know if I can help with anything else.

Best regards,

Neil Stanton
Big Dog World

Rated 3 out of 5 stars

Some of our order was cancelled and the…

Some of our order was cancelled and the first we knew about it was in the form of a refund after the other items had been dispatched. Would have like to have been offered an alternative, same product in a different colour which was available. A little communication would have been much appreciated.

15 March 2022
Big Dog World logo

Reply from Big Dog World

Hi Alison, thanks for your review.

I'm sorry we had to refund you for one of the four items you ordered. Unfortunately this product is in very short supply and we weren't able to supply it in a different colour or offer anything similar, so we thought a refund was the best option.

Please let me know if we can help with anything else in future.

Best regards,

Neil Stanton
Big Dog World

Rated 5 out of 5 stars

First Class Service.

Easy to navigate the website and to order from the wide range of goods for Big Dogs. Delivery on time and item received in excellent condition. First Class Service.

9 March 2022

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