It's always great doing business with this company! However sometimes the description of the book's condition is not as accurate as it needs to be. Other than that I highly recommend doing business wi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
If you are looking for a book, they will have it at a great price. I feel they could improve by keeping customers in the loop on delivery status that is the only reason for the 4 stars. With that said... See more
Company replied
Purchasing my textbooks has never been easier! I was able to compare the prices and quality across each book, to search the books by name or IBSN number, and they all were shipped to me quicker than t... See more
I have never been disappointed by biblio. Books are always as described, priced fairly, and delivered in good time. On those rare occasions (and I'm talking about over an 11-year span) that I got the... See more
Company details
Written by the company
Biblio has been a marketplace serving indie booksellers and customers since 2003. Search and buy over 100 million used, rare, out-of-print, signed and first edition books and textbooks from independent bookshops around the globe! You can reply to any customer service emails from Biblio to reach customer support. We also provide the contact email for the bookseller from whom you purchased on your order receipt if you wish to reach out to them directly. If you need support for a Biblio order, please contact us at support@biblio.com. We provide a 30 Day Guarantee for various situations here: http://www.biblio.com/pages/order_guarantee.html
Biblio: Support & Service
Written by the company
- We are here to mediate between customers and booksellers.
- We are committed to sharing used and rare books from independent bookshops and getting them in front of the customers who want to buy them! We are also here to help if things don't go perfectly - the wrong copy of a textbook was ordered, the shop made an error and sent the incorrect book, or the shipping service didn't deliver as promised. While we hope that everything goes as planned, we are here to mediate any difficulties that arise during the order process. If you are a Biblio customer and you are reaching out for help directly from the bookseller, include support@biblio.com in the CC field of your email so that we are in the loop and can step in and help as needed.
Contact info
PO Box 1211, 28801, Asheville, United States
- 1-800-813-9432
- support@biblio.com
- www.biblio.com
4.2
Great
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I placed an order for a book from Vagabond Books, CA.
I placed an order for a book (A Wrinkle in Time) from Vagabond books. After a couple of weeks and seeing no email indicating shipment of the book, I logged in to check status. Without warning or explanation, Vagabond books canceled the order. I emailed requesting an explanation and received nothing back from them. I then emailed Bibio and asked for an explanation and received an email stating “sorry your order was canceled“. The book is still listed on vagabond books, but now at a higher price. Looks like they use the customers as guinea pig consumers to see who will pay what, cancel the order and raise the price. Does not seem very ethical.
8 March 2026
Unprompted review
My book was in good order as promised…
My book was in good order as promised and arrived very quickly. I am very happy with the service.
22 March 2026
Terrible customer service
Terrible customer service! I am still awaiting my order, almost one month now since ordering. I have sent three emails with all my order details and have still not received a reply!
4 March 2026
Unprompted review
Reply from Biblio
Hi Mary,
I'm very sorry to report that the bookseller had to cancel your order as the item was unavailable. As a result, you were fully refunded back on 2026-03-05.
I'm looking through the notes in the order, and I can confirm that we responded to your emails on 2026-03-13 and 2026-03-27, and I apologize if those replies were sent to your spam or trash folders.
Please reach out if I can provide any further information or assistance, and I'll be happy to help.
Thanks,
Ashleigh
Deceptive Advertising!
Deceptive Advertising!! Description said book is “New”!! I paid a lot extra because it said book is New!! It is not New!! Has torn page and missing CD that comes with this edition!! Has empty pocket in back of book for CD! Seller only willing to give 20% credit or return, but do not have a replacement book!! Deceptive Advertising!!
11 March 2026
Reply from Biblio
Hi Andrea,
I am very sorry to hear of your experience, and I can assure you that this order falls well below the standards we have for BIBLIO sellers.
I see that the seller has provided return instructions for a full refund, but if there is anything else we can do to help, please let us know and we'll do all we can to make this right.
You can reach me directly at aredmond@biblio.com if you'd like to discuss this further.
Thanks,
Ashleigh
I've always had good experience with…
I've always had good experience with Biblio and it often has books I don't find elsewhere.
5 July 2025
The book was exactly in the condition…
The book was exactly in the condition as described
22 March 2026
Never Disappointed
I have never been disappointed by biblio. Books are always as described, priced fairly, and delivered in good time. On those rare occasions (and I'm talking about over an 11-year span) that I got the wrong item or it wasn't up to par (maybe twice), biblio immediately made good on the transaction.
22 March 2026
Smooth purchase of books
16 March 2026
Always a good experience
Always a good experience buying from Biblio. I have never returned a book for incorrect description of condition. This is very important to me. Their prices are always commensurate or better than other sellers. Fast shipping, no complaints.
16 March 2026
The Book I ordered
The Book I ordered
The Nazi Conspiracy and the book that was received were not the same. I ordered the book as a gift for a friend. What was delivered was The Nazi Conspiracy, but it was stamped several times with NOT FOR RESALE and it was altered to be for young adult readers......
15 March 2026
Unprompted review
Reply from Biblio
Hello Frank,
Thank you writing in, and I'm sorry to see you aren't satisfied with your purchase.
Looking at the order, it looks like the title is _The Nazi Conspiracy: The Secret Plot to Kill Roosevelt, Stalin, and Churchill (Young Reader's Edition) _, so it looks like you did receive the correct edition. But please let me know if you'd like to return the book, and I'll be happy to help with that process.
Thanks,
Ashleigh
Excellent service!
Excellent service! Prompt fulfillment of books ordered and delivered in good condition.
17 March 2026
All the books were as described, no shipping problems
All the books ordered through Biblio - multiple vendors - are as described and arrived as predicted.
9 March 2026
Seamless ordering process.
9 March 2026
It was super smooth and everything went…
It was super smooth and everything went accordingly
8 March 2026
Biblio is always good to do business with
I'm consistently pleased with this company. Their prices are consistently among the best. Service is always good.
13 March 2026
Poor seller info and rubbish website
Thought I had found some editions of books that I wanted to complete collections (nothing special, just paperbacks to match what I already have).
None of the sellers were able to confirm that the description and/or picture actually matched the description. When I tried to order the website insisted on creating two different checkouts (despite the fact 3 of the 4 books were from the same seller), and then prevented me accessing the site when I tried to checkout.
This was my first time trying to sue the site, and unsurprisingly will be my last.
13 March 2026
Unprompted review
Reply from Biblio
Hi Richard,
Thanks for writing in, and I'm very sorry to hear about your experience.
If you'd like to try to order those items one more time, I think you'll find an improved user experience. You can also email me directly for further assistance at aredmond@biblio.com, and I'll be happy to help!
Thanks,
Ashleigh
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