B&H Photo-Video Reviews 

I recently ordered a 6TB external hard drive from them, which I did not get. The ordering process was difficult as when checking out, I kept being sent back to the shipping page from the payment page for a few hours. I heard from Kayla G about this after filling out the survey. My order came but not to me, Fedex dropped it at another house with similair colors and layout but wouldn't know that for a few more days. Per their policy, I notified them within the first 48 hours as required for a missing item and told Ben A. that I would check the other two houses on the street like mine again and follow up. The same day I got the rather robotic response from Miles G saying they had investigated it and it was delivered to my home, and check around my surroundings and neighbors, something you normally wait two days to do before reporting it but they have a strict reporting policy. I replied with the info I provided Ben A. and got no further response from Miles G. On 8/16 my package was dropped off by the neighbor it was given it to, and also showed the video of Fedex tossing it from the sidewalk, go Fedex! -_-. I filed for a return and contacting them, and spoke to Jack W about returning it USPS as the Fedex pickup was 19.78$, and the UPS label was only 6$. Later that evening I received the infamous "affidavit email" two times along with an email saying they were processing a refund twice for the lost item even though I had reported earlier it had been found, and I would be returning it. I emailed them as it did not seem each person/department was following up on the order per each contact. I got a polite email following up on it, and then another several emails from a Freddy G. who again did not seem to of followed the chats well as he was mentioning things that went against my disability status, also that he was delayed in his response. He elevated my email because of my response to a Brian Markman who again, not only disagree with what one of their counterparts earlier had said about the return, but went as far as to use Google Maps to reference my house and how the PoD looked the same, again seemingly not reading, after stating he did, my very first chat with them about two other houses with the same look and color scheme. I had to forward those two chats to him. He then replied again about using Google Maps to state the house next to mine is similar but not the same color,, and about his personal experience about having cameras to take pictures of the delivery which is not relevant when its delivered to the wrong address. I responded again, for the final time because it was turning into an argument. I have not heard from them since. Overall, my review is about the companies poor communication and/or follow up for customers as I was very thorough, and even returned a mis-delivered item. I believe they could benefit by having the agents review any prior communications since chats are based on order number, agreeing that yes carriers do make a mistake, scanning in the truck is common especially on a small street as my own where they can carry everything, and while the follow up is nice, it needs to as I just said be thorough enough to review prior communications. My only last thing to say in regards to customer service is not to rely on Google Maps.....
Short version: package mis-delivered, robotic response, failure to review prior communications, and continuous communications even after the item was returned.

Website design makes purchase easy. Good customer service. Well stocked inventory.

What can I say. Excellent service

Easy. Item in stock.

Easy to use web site with great selection. They have everything with fast shipping.

You always have the best products at a fare price.

The system fails to recognize correct address

easy to find product; easy checkout process

PayBoo Card.
Very easy to place order and navigate website.
Have used B&H for decades. Never had an issue. I once bought an expensive camera through them that had a transient problem. The manufacturer brushed me off, but I did not not trust the camera not to fail again at a critical moment. B&H replaced it as soon as I brought it to their attention.

B&H had what I needed in stock and easy to find. Quick delivery as I am running out of ink. Love doing business with them.

Trustship, reliable quotes and quality

B&H has it all. I was surprise to find the item and with discount in B&H. Thanks.

Always a great experience ordering online with BHphotovideo.

When I know what is to be purchased, I enter it into your search bar - the item comes up. Easy and easy is good.

B&H webstore is always easy to navigate with no surprises. When it comes to cameras and drones, B&H is my GoTo store.

Very smooth ordering process.