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B&H Photo-Video Reviews 

331,234
•
TrustScore 5 out of 5

4.9

Photo Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 5,239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally easy-to-navigate website, noting that placing orders, exploring detailed product information, and finding technical gear is always quick and straightforward. Shoppers also deeply appreciate the highly competitive pricing, extensive selection of high-quality equipment, and dependable shipping options available for all their creative photography and video needs. Some reviewers were not happy with order handling and support, pointing out frustrating challenges such as severely damaged shipments during long transit or unhelpful customer service responses when seeking exchanges. A few consumers also mentioned experiencing difficulties with unexpected fees or rigid policies regarding product returns and missing items.

What people talk about most

Product

Users describe positive interactions with product, highlighting a great selection of gear and... See more

User experience

Customers had positive experiences with user experience, highlighting that ordering, site navigation, and... See more

Website

Reviewers highlight positive aspects of website, describing it as well-designed, responsive, and a... See more

Order

Consumers find order to be positive, highlighting consistently easy, straightforward, and quick online... See more

Price

Reviewers mention positive feedback about price, consistently noting that costs are great and often the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

B&H gets me my stuff Next Day via UPS, a real delivery company who actually rings my bell! When I order from that other place whose name starts with an A & ends with a Z, it's always delayed, the deli... See more

Rated 5 out of 5 stars

Backorder item notification was great, allowing me to get an item on order before it was out of stock again. Many people on many websites are ordering this item due to the $100 price drop and most si... See more

Rated 5 out of 5 stars

PayBoo Card. Very easy to place order and navigate website. Have used B&H for decades. Never had an issue. I once bought an expensive camera through them that had a transient problem. The manufactur... See more

Rated 5 out of 5 stars

I have made B&H Photo-Video my go to online shop whenever I need to order anything for my art business. They have excellent pricing, high quality products, and fast shipping. I am always impressed and... See more

Company details

  1. Photo Shop
  2. Electronics Store

Information provided by various external sources

Shop Digital Cameras, 35MM Camera Equipment, Photo Printers, Home Theater, DVD Players, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL, Mino

Written by the company

Contact info

4.9

Excellent

TrustScore 5 out of 5

331K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(331,234)

5,008 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Keep that credit card crap off my…

All on top of things

6 September 2026
B&H Photo-Video logo

Reply from B&H Photo-Video

Hello Gary. Thank you for your recent order. We regret your dissatisfaction and apologize for any inconvenience. To opt out of the card offer, please call the phone number that's located on the offer screen. Once you opt out, you will no longer see the offer. ~Geoffrey Ngai / B&H Photo-Video

Rated 5 out of 5 stars

I have used B&H Photo for over 25 years…

I have used B&H Photo for over 25 years on many different purchases. I have never been disappointed. Great company never had an issue and if I made a mistake and want to return something, I never had an issue. Wonderful company. Thank you, B&H Photo, for being a great company to work with. Will continue to be your customer.

8 September 2026

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