B&H Photo-Video Reviews 

331,169
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,238 reviews, reviewers overwhelmingly had a great experience with this company. Satisfied customers consistently praise the highly intuitive website, noting that browsing through various product categories, checking detailed specifications, comparing options, and completing online purchases are always exceptionally fast, smooth, and simple. Many individuals frequently mention great competitive pricing, highly reliable stock availability, helpful support interactions, and top quality equipment perfectly suited for diverse photography and professional tech needs. However, some people mentioned encountering unfortunate issues such as receiving physically damaged products, missing ordered items, or experiencing unexpected shipping complications with particularly fragile gear shipped from far away locations.

What people talk about most

Product

Consumers find product offerings to be of high quality and appreciate the great selection available.... See more

User experience

Users describe positive interactions with user experience, highlighting that website design makes purchases... See more

Website

Reviewers highlight positive aspects of website design, noting that it makes the purchasing process very easy... See more

Order

Customers had positive experiences with order, frequently highlighting the website as very easy to navigate... See more

Price

Reviewers mention positive feedback about price, highlighting competitive costs and great deals compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

B&H gets me my stuff Next Day via UPS, a real delivery company who actually rings my bell! When I order from that other place whose name starts with an A & ends with a Z, it's always delayed, the deli... See more

Rated 5 out of 5 stars

SHopping at B&H is always quick and easy. Product desriptions and photos are clear and informative. User ratings and comments are helpful, and check out is a breeze. Selections are very good to overwh... See more

Rated 5 out of 5 stars

PayBoo Card. Very easy to place order and navigate website. Have used B&H for decades. Never had an issue. I once bought an expensive camera through them that had a transient problem. The manufactur... See more

Rated 5 out of 5 stars

I have made B&H Photo-Video my go to online shop whenever I need to order anything for my art business. They have excellent pricing, high quality products, and fast shipping. I am always impressed and... See more


Company details

  1. Photo Shop
  2. Electronics Store

Information provided by various external sources

Shop Digital Cameras, 35MM Camera Equipment, Photo Printers, Home Theater, DVD Players, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL, Mino

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

331K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(331,169)

4,944 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Top Marks

⭐️⭐️⭐️⭐️⭐️ Top Marks – B&H Photo Succeeded When No One Else Could!

This company truly deserves the highest possible rating from me!

I searched like crazy all over the internet for a specific component. I contacted several stores and even checked the manufacturer’s own website, but I couldn’t find it anywhere. Eventually, I stumbled across B&H Photo, who told me they could special-order the product for me.

I didn’t hesitate for a second and placed the order right away. This part was extremely important to me, and I was determined to get hold of it – whatever it cost.

It took quite a while, but I wasn’t particularly worried about that. I was happy to wait as long as necessary, as long as B&H Photo could eventually get it for me. After some time, though, I started having doubts and wondered whether even they were having trouble sourcing the component.

But sure enough – they pulled it off!

Once they received it, it was shipped via DHL Express, and just a few days later I had the package in my hands. Opening that box felt like Christmas morning. I was so damn happy! After all that searching, I finally had the component I had been looking for.

A HUGE thank you to B&H Photo for managing to source something I couldn’t find anywhere else. I will definitely shop with you again the next time you have something I’m looking for.

⭐️⭐️⭐️⭐️⭐️ Highly recommended!

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Cost of return makes no sense

I am being charged almost half the price of the item I ordered to return the item, and was not offered an exchange. Ordered a cable that has the exact same name as the cable I need, but that is inexplicably not the correct fit, an honest mistake, notified them same day it was delivered, but was not offered an exchange.

31 August 2026
B&H Photo-Video logo

Reply from B&H Photo-Video

Hello Ron. Thank you for your recent order. We regret your dissatisfaction. Typically, to return an item back to B&H, we do charge return shipping. Exchanging is only possible if it's for the same exact item and if your item received was defective. We understand honest mistakes can happen and as a one time courtesy, we've refunded you the price of the cable without having to return it. Thank you again for your business and for your feedback. ~Geoffrey Ngai / B&H Photo-Video

Rated 5 out of 5 stars

B&H: best place to shop for photo/video gear

B&H is by far the best place to shop for photo and video gear. They make it easy to find what you want, and they show you all the accessories you might need. There's lots of educational info on their site; plus, you can always contact them for expert advice. Prices are great, too.

31 August 2026
Rated 5 out of 5 stars

You're The Best!

You always come through when I have audio, video, and technology needs. You've got great prices, incredible customer service, and your shipping of in-stock items is beyond comparison to any other company. Keep up the great work! Love you "guys!" -Mike U.

31 August 2026
Rated 5 out of 5 stars

Excellent Customer Service AI was Right on!

Excellent! I kid you not, artificial intelligence app suggested I call B&H and I’m so glad I did. I spoke to a wonderful man who shares my appreciation of the Film “high anxiety”, I was having some anxiety …. which is why I asked AI for help on how to order what I needed and thank goodness I was referred to B&H! Instead of more anxiety, I have what I need thanks to Excellent Customer Service! Thank you H!

30 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look