This Sportsbook is the best in the business will help you in anyway they can if you are losing or winning. They have great bonuses and Terrence is 5-star VIP rep, highly recommend him. After losing my... See more
Company replied
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See what reviewers are saying
So far this place seems legitimate. The only downside is that verification take 3 days before you can withdraw and they want a actual picture of your debit card which is kind of sketchy. I see a ton... See more
Company replied
Betus.com is the number one sports betting site in the nation! My account manager Toby Cruz is not only the best account manager but is considered a genuine great friend along the way! Lots of extra... See more
Company replied
Worst site to gamble on, after my late husband passed away I was unable to claim his cash earnings. I provided legal forms, which I sent 3 times and called over 6 times to verify. BETUS without reason... See more
Company replied
Company details
About BetUS Casino & Sportsbook
Written by the company
BetUS is one of the pioneers in the legal online sports betting industry and is licensed in Curacao. We provide a safe and secure place for sports wagering to more than 1 Million Clients. BetUS started in 1994 and has been in operation for more than 30 years. Our Mission is to provide recreational sports bettors with an unparalleled experience in which to indulge their passion for sports and sports wagering.
Contact info
Financial Park Tower, NA, Panama City, Panama
- 1 (800) 792-3887
- custhelp@betus.com.pa
- www.betus.com.pa
You should know
3.8
Great
4K reviews
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I scratch your back you scratch my back
I feel they need to come up with a better plan for payouts 1-2 BUSINESS DAYS kinda sucks when you hit jackpot on Friday!!!!! Ouch. But all in all they put up with my attitude 😬good customer service they all try very hard. Little about out to jamal to make it happen my man
1 March 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
We appreciate the honest feedback Joshua, We understand the excitement of hitting a jackpot heading into the weekend and wanting immediate access to winnings. Business-day processing timelines are in place to ensure secure and accurate transactions, but we definitely recognize how timing can feel in those moments. Thank you for the kind words about our team, and we’ll be sure to pass the shoutout along. We’re glad to hear the service has made a positive impact.
Customer service
Customer service. Theres always someone to talk to about your issues
27 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
We truly appreciate you taking the time to share this Jon. Being available when our customers need assistance is a priority for us, and we’re glad to hear you’ve consistently been able to connect with our team when needed. Thank you for the support.
I’ve been with them for a long time
I’ve been with them for a long time , all sudden they blocked and deleted my account for no reason. I called support they cannot help me unless I have my account #. I don’t remember my account #. It why closed my account when I asked for my loyalty complementary? And I’m a gold member btw weak ass support
1 March 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
We understand how concerning it can feel to lose access to an account, especially as a long-time member. Accounts are never closed without reason. When action is taken, it’s typically related to verification, security, or compliance policies. For privacy protection, our support team cannot access or disclose account details without proper identifying information, this is to protect you. If you don’t remember your account number, you can email us directly from the same email address used to create the account, and we’ll be able to securely provide your account number and assist further. We’re here to help resolve this once we’re able to properly verify the account holder.
The best time you can have while not…
The best time you can have while not feeling restricted on any provider from any platform and have the bezt of A1 customer service come try and u wont forget the 25 free play u get when sighing up
25 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Christopher, we appreciate the great energy, thank you for sharing your experience! Our goal is to provide a wide game selection with responsive, Top-level customer service so players can enjoy the platform without unnecessary restrictions. We’re glad you’ve had a strong experience and took advantage of one of our available promotional offers. Thank you for choosing BetUS!
This casino has the potential to be the…
This casino has the potential to be the best one online but has 2 flaws. Withdrawals(Crypto)take 2 days every time I’ve done one and even (crypto)deposits take at least a half hour sometimes an hour to post. Every other casino I play completes withdrawals in under 10 minutes the majority of the time and deposits take less than a minute. I’m talking about once the transfer has been confirmed sent. But I’ll tell you what, they have the best game selection and I won on there several times. But who wants to wait two days to get paid. I really wish they could fix that. All the top casinos pay out immediately. This would be my favorite if they did too.
24 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Robby, We genuinely appreciate the balanced feedback, especially your comments about our game selection and your positive experiences winning. Crypto withdrawals and deposits are processed according to internal verification and risk-review procedures, even after blockchain confirmation. While some platforms advertise near-instant payouts, we prioritize transaction security and account integrity, which can result in slightly longer processing times. That said, we understand the appeal of faster turnaround times and continuously review our processes to improve efficiency wherever possible. Your feedback is valuable, and we’re glad to hear you’ve had strong overall experiences on the platform.
Stay away from BetUs
Stay away from BetUs. They kind of force you to use crypto deposits to avoid big fees, this is also so you have no way to get your money back, as getting your money out is a endless cycle of excuses and obstacles. They make withdrawal nearly impossible. My advice is to NOT use crypto for deposit.
1 January 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Chris, We’re sorry to hear you feel this way. We do not force customers to use crypto, multiple deposit options are available, and many choose crypto for speed and lower third-party banking restrictions. Withdrawals are processed according to standard verification procedures designed to protect both the customer and the account. They’re not meant to create obstacles, but to ensure secure transactions. If there’s a specific concern with your account, we’re happy to review it and provide clear answers.
Because u give us satisfaction game
Because u give us satisfaction game
23 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Junior, thank you for the 5-star review! We’re thrilled to hear you’re enjoying the games. We appreciate your support and look forward to providing more great experiences!
BE CAREFUL THEY WILL TAKE YOUR MONEY…
BE CAREFUL THEY WILL TAKE YOUR MONEY AND IF YOU WIN THEY WILL CLOSE YOUR ACCOUNT AND DISAPPEAR!!
22 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Jose, we’re really sorry to hear about your experience. Customer satisfaction is our top priority, and we take these concerns seriously. Please reach out to our support team directly, and we’ll investigate your issue and work toward a resolution.
Scammer?!
Hello, so I recently made a purchase with credit card which was declined, so I got temp credit till I pay off, I asked to pay crypto because I had. I paid in crypto. The 200$ I played with. Now there telling me to wait 72 hour and asking for so much ID and stuff I sent it All but I feel scammed and not safe I am scared they stole my money! Support keeps telling me misleading!
21 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Carmela, we’re sorry to hear about your concerns. The verification process can take time, especially with crypto payments, but we take your security seriously. If you’ve submitted the required documents, our team is reviewing them, and we'll get back to you as soon as possible.
Cheaters and theifs
I deposited $25 and have one a total of $458 I use some of the previous amount to bet on tennis to win a total of $2,600 Plus. Apparently they're saying I got a chip so that the max payout is $100 I would have to force it $358 Plus $2600 too withdrawal just the hundred that is not how it works I cleared the rollover both of them so my winnings all of them should be my winnings.
21 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Heather, we understand your frustration with the payout process, and we apologize for any confusion regarding the bonus terms and rollover requirements. Our goal is to ensure that all terms are clear, and we want you to have a fair and transparent experience.
Payouts ? nope it’s a scam
Good site for betting as long as you never want a payout. Big scam giving you bonuses with 30x rollovers and even when you can complete and win they find every way to scam you out of payouts!
20 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Scott, we're sorry to hear about your frustration with the bonus terms and payouts. We strive to be transparent with our terms and conditions, and we’re constantly working to improve the overall experience. If you’ve had issues with withdrawals or bonus requirements, please reach out to our support team, and we’ll be happy to assist you.
Good and they are fair
21 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Devon, thank you for your positive review! We’re glad to hear you had a great experience. We look forward to having you back soon!
There is a reason why the reviews keep…
There is a reason why the reviews keep dropping on betus used to be 4.9 stars then 4.7 now 4.2…. The customer service is terrible.
20 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Todd, thank you for your feedback. We’re sorry to hear about your dissatisfaction with our customer service. We take all reviews seriously and are working to improve our support to ensure a better experience for all our customers. If you'd like to discuss this further, please reach out to our support team.
I was playing the Baccarat game
I was playing the Baccarat game, and I was winning very well, and I was enjoying it. I have won over $15,000 in this game, but when I started losing out again, I was only able to withdraw $10,000, and I immediately used it to invest with Crop Mines. Now, I'm happy because I was able to make enough profits within ten days of investing with them.
20 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Thanks for sharing your feedback! We're happy to hear you had a great time playing Baccarat and were able to enjoy some wins. If you ever have any questions or need assistance, feel free to reach out!
Slots have terrible payouts, annoying phone calls
Slots have terrible payouts, gambled about 100-200 dollars total bets and never won more than a 9x.
The literal day after i lost all my deposit, i got a phone call from them asking me to deposit MORE.
I told them maybe after i get paid, and the guy literally started asking "not even $20 today? Just $20."
Terrible slots, terrible marketing, brutally annoying phone calls. I told them to stop calling me, and they said they will call me back in a few days 🤦♂️
20 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Nathan, thanks for your feedback, and we're sorry to hear about your experience. We understand your frustration with the payouts and the calls. Our goal is to provide a positive experience, and we’ll review our procedures to ensure this doesn’t happen again.
RUN!
DON'T PLAY at Betus Casino because when you start winning at the Baccarat game, management will shut down the game.
5 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Tony, We appreciate you taking the time to share your concerns. We’d like to clarify that the Baccarat tables referenced were temporarily taken offline as part of a scheduled system upgrade intended to improve overall performance and stability. The timing of maintenance or upgrades is never related to individual player activity or game results. All game outcomes remain independent and system-generated. The tables will be re-enabled once the upgrade process is complete. We’re committed to maintaining a fair and reliable gaming environment for all players.
Thank you for your understanding.
Amazing service and experience
28 July 2025
Reply from BetUS Casino & Sportsbook
Hello Jimmy, Thank you for the great feedback! We’re glad to hear you’ve had an amazing experience. Our team works hard to deliver strong service and a smooth platform, so it’s always great to see that reflected. We appreciate you being part of the community.
I'm kind of aggravated with them they…
I'm kind of aggravated with them they send me a direct message straight through my gaming platform my account with them stating will give you $25 chip if you join us on telegram I did that I contacted them just like the mail says to do then I'm told that oh I don't qualify for that so why is it in my inbox why is it in my inbox I don't understand that's a problem that's false advertisement if you ask me that's my opinion I won't be dealing with them any longer
17 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Loretta, we’re really sorry for the confusion and frustration. It looks like the offer you received may have had specific requirements that weren’t clear. We’re reviewing our communications to avoid this in the future. If you’d like further clarification or assistance, please reach out to our support team.
The sportsbook is excellent
The sportsbook is excellent, and I made a successful withdrawal within 2 hours. (I only use crypto, it may be harder to withdraw another way). Friendly customer service.
Negative: casino graphics are not very good and the payouts are not real good (7 for a full house in dbl dbl bonus is low).
4 November 2025
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Jack, thanks for the feedback! We're thrilled you had a smooth withdrawal and enjoyed our sportsbook and customer service. We appreciate your thoughts on the casino graphics and payouts – we’re always working to improve and will take your input into account.
The bonuses are scams
I'd give 0 stars if I could I bought in for 2k and got a little under 4k in bonuses. I got up to 15k it told me I had completed my bonus took 10k away from me and left me with 5k telling me I had completed it. Shitty but hey atleast I had 5k. Went to with draw it and they canceled it telling me I had to complete another bonus playing through 198000$ in order to withdraw 5k. So even if I manged to get my account up to 280000$ I could only withdraw 5k. Complete scam
15 February 2026
Unprompted review
Reply from BetUS Casino & Sportsbook
Hello Owen, we’re sorry to hear about your experience. Please note that the bonus terms and conditions outline specific requirements for withdrawals, and we understand how frustrating this can be. We’d like to help clarify this.
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