Not the best site, too many problems, even logging on takes ages, the 'cash out' option comes and goes as they please, when you close 'deposit' at the bottom of the page it always puts a bet on your s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far experience with Bet Uk app was pretty decent. Ive tried both sports bet and casino.. would be nice if they make specials odds and betbuilder odds on sports especially on football matches.. i mi... See more
Company replied
Honest review, opened an account yesterday was verified and deposited no problem playing for a few hours and was lucky enough to build up a balance of around £2400. I made a request for a withdraw... See more
Company replied
The only thing stopping me giving it 5 star's is having to wait 3 day for the money to get in my account other then that you pay your money and take a 🤑🤑🤑🤑🤑🤑🤑
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
At BetUK we offer everything for the sports bettor. We have LIVE Racing - Free to view over 40,000 horseraces from around the world including UK, Ireland, USA, South Africa and Australia! + LIVE Dogs – Free to view over 55,000 Greyhound races! Plus video form, tips and much, much more! Great odds and specials on all the big events. And - we have all the tools you will need to help keep your betting in control and help you gamble responsibly.
Contact info
United Kingdom
- support@betuk.com
- www.betuk.com
3.1
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Frustrating Experience – Still Waiting for My Payout
I deposited £200 and was lucky enough to win £600. As soon as I requested a withdrawal, my account was suddenly blocked for a “safer gambling review.”
I was asked to send in documents, which I did immediately, but since then it’s been the same frustrating cycle. They keep asking for more and more documents, and every time I send what they request, I just get the same automated email again asking for the same things. It feels like they’re deliberately dragging the process out.
It’s now been over three weeks and I’m still waiting for my winnings. They were quick enough to take my money, but paying out seems to be a completely different story.
Honestly, I’ve never had such a stressful experience with a gaming site.
9 October 2025
Unprompted review
Reply from BetUK
Hi there Abbie,
Thank you for your feedback, highlighting the issues you've faced with your account being blocked after a win, the ongoing documentation requests, and the significant delay in receiving your winnings.
I completely understand your frustration and concern, especially when you've had a win and are then met with such a challenging and prolonged verification process.
Please be aware that I have sent you an internal request through Trustpilot for me to be in a position to contact you directly and to be in a position to handle your concerns.
Regards
The Bet UK Team
Terrible customer service
Terrible customer service, been a customer for a while and to be honest site is really clunky but I've experienced worse. However customer service is shocking I would avoid and keep to the professional sites like PP and Bet 365. I have just closed my account after spending 2 hours verifying card and bank statements with systems that don't work... Even though I have been a customer for months avoid!!!
29 October 2025
Unprompted review
Reply from BetUK
Thanks for your feedback and We're sorry to hear about your negative experience with our customer service team and the difficulties you encountered during the verification process.
We want to assure you that BetUK is committed to reviewing its customer service processes and improving the user experience on our site.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Easy to place bets and my withdrawal…
Easy to place bets and my withdrawal went smoothly which is more than I can say for certain sites.
8 October 2025
Reply from BetUK
Dear Mike,
Thank you for your excellent feedback! We're thrilled to hear you find placing bets easy and that your withdrawal went smoothly.
We know how crucial a hassle-free experience is, and your comment that this stands out compared to other sites is a fantastic compliment to our team.
Kind regards,
BetUK
Easy to deposit and withdraw lots of…
Easy to deposit and withdraw lots of games to play
14 October 2025
Reply from BetUK
Dear Carol,
Thank you for your positive feedback! We're delighted to hear you find depositing and withdrawing easy and that you're enjoying the wide variety of games to play.
We strive to make both financial processes and the gaming experience as smooth and enjoyable as possible.
Kind regards,
BetUK
Reply from BetUK
Hi Virginia!
We're absolutely thrilled to hear you're having a very good experience and that your money arrived quickly!
We believe swift payouts are a key part of a great adventure, and it's fantastic to know we're delivering.
Thanks for the wonderful feedback!
Kind Regards,
The BetUK Team
Reply from BetUK
Dear Alexanter,
What incredible news! Thank you so much for this fantastic review. Winning three jackpots in just a few days – that's absolutely amazing!
We are absolutely thrilled to hear you've had such an exceptional experience and consider us the "best casino." That's the ultimate compliment for our team.
Kind regards,
BetUK
I’ve recently joined BetUk and was…
I’ve recently joined BetUk and was given 50 wager free spins when joining which was nice. Yesterday I had my first win, the withdrawl process was quick and easy and I received my winnings within 6 hours of withdrawing! I will continue to use BetUk as I really like the site and games on offer.
26 October 2025
Reply from BetUK
Hello and welcome!
We're absolutely thrilled to hear about your seamless start, enjoying those wager-free spins, and especially that your first withdrawal was quick and easy!
It's wonderful that you're enjoying our site and games, and we look forward to you continuing your adventure with BetUK.
Thanks for the amazing feedback!
Kind Regards,
The BetUK Team
Decent betting app
Decent betting app, but would be a lot better if did same rules as the top sites
25 October 2025
Unprompted review
Reply from BetUK
Thanks for your feedback! We're glad you find our app decent. We also appreciate your suggestion about aligning our rules with those of the other sites, and will definitely take it into consideration as we continuously strive to improve our platform.
All the best,
BetUK
Positive first impression of BetUK
My intial impressions of BetUK are very positive. Creating the account was very simple, and the welcome offer is generous which I have taken advantage of.
The withdrawal process is also relatively quick and I quite like the layout of the website.
24 October 2025
Reply from BetUK
Dear John,
Thank you for sharing your very positive first impressions of BetUK!
We're delighted to hear that you've had such a positive experience, from the simple account creation and generous welcome offer to the quick withdrawal process and website layout.
We strive to deliver an excellent experience on all these points.
Kind regards,
BetUK
Reply from BetUK
Dear Nathan,
Thank you for your positive review!
We're delighted to hear you find the app easy to use and appreciate our great selection of games and sports markets.
Providing a comprehensive and user-friendly platform is exactly what we aim for, so your feedback is fantastic to see.
Kind regards,
BetUK
Freezes your account without telling…
Freezes your account without telling you why. When you ask they tell you to provide the same ID you provided to them last year. They won’t let you withdraw until you provide ID
21 October 2025
Reply from BetUK
Hi there Peter,
Thank you for your feedback regarding your frozen account and the ID verification process. I understand your frustration when your account is frozen without explanation and you are asked to provide documentation you have already submitted.
I want to assure you that these checks are standard procedure, especially following significant wins, to ensure regulatory compliance and the security of your account.
I will investigate the reasons for the decision to freeze your account.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns. I will investigate the reasons for the self-exclusion.
Regards
The BetUK Team
Terrible app
Terrible app! You set a daily deposit limit and it doesn’t reset its self so you cannot deposit as everyday you have reached the limit! The support link is automated so it just asks you the same questions, an absolute pointless exercise
I then get an email saying they want more information about the review. We’ll enable the app to let me use my deposit limits so I can use the app for a start, as already explained!
20 October 2025
Unprompted review
Reply from BetUK
Hi there Beggzy,
Thank you for your feedback regarding our app.
I am truly sorry to hear that your experience has been so frustrating and I want to assure you that we take feedback like this extremely seriously.
I would like the opportunity to investigate what has caused your dissatisfaction.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Bet UK Team
Good customer service
Only just restarted after an absence, but found customer service very helpful.
19 October 2025
Reply from BetUK
Dear Customer,
Thank you for your review, and welcome back!
We're delighted to hear that you found our customer service to be very helpful upon your return.
Providing excellent and efficient support is a top priority for us, so your feedback is greatly appreciated.
Kind regards,
BetUK
Reply from BetUK
Thanks for your feedback. We're sorry to hear you didn't receive your free bets for the welcome offer. We want to assure you that BetUK is committed to resolving this issue for you as quickly as possible.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Account closed for winning a free bet
Account closed for winning a free bet. Don't offer a promotion if you are not prepared to lose
19 October 2025
Reply from BetUK
Hi there Brian,
Thank you for your feedback regarding the closure of your account after winning a free bet.
I can certainly understand your frustration and disappointment when a promotional offer leads to such an unexpected outcome, especially after a win.
Account closures are not taken lightly and are typically enacted due to specific terms and conditions or regulatory requirements, rather than simply winning.
I will thoroughly investigate the reasons behind your account's closure.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Bet UK Team
WHAT IS WRONG WITH YOU HAVE U ANY BALLS
WHAT IS WRONG WITH YOU HAVE U ANY BALLS
17 October 2025
Unprompted review
Reply from BetUK
Hi there Chris,
I am very sorry to hear that your experience with us has been so frustrating.
We take all customer feedback very seriously, and I would like to understand the specific issues you have faced so that I can look into this for you and work towards a resolution.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetUK Team
Reply from BetUK
Hi Nigel!
We're so glad to hear you find our app great and easy to use!
We've poured a lot of passion into creating a seamless and exciting mobile experience, ensuring your adventure is always just a tap away.
Thanks for the wonderful feedback!
Kind Regards,
The BetUK Team
F'in Terrible
F'in Terrible.
Put about 100 in got one feature for £1.20.
Complete scam, closed account
13 October 2025
Unprompted review
Reply from BetUK
Hi Ian
We're sorry to hear about your negative experience and understand your frustration with the lack of wins.
We want to assure you that BetUK operates under strict regulations and licensing agreements to ensure fairness for all players
All of our games use certified Random Number Generators (RNGs) to guarantee fair and random outcomes
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Reply from BetUK
That's fantastic to hear! 😄 We're thrilled you're enjoying our games!
All the best,
BetUK
Totally disgusting behaviour
Totally disgusting behaviour! I have spent 2 months verifying my account. ID proof of address back and front of my debit card but because I used a chase debit card that doesn’t have the card number displayed on it they will not accept the photo of it. Chase bank do not display your card no on the actual card so there is nothing I can do but Betuk know this and still won’t allow me to withdraw my money. Very convenient for another scam bookie that likes to make excuses for paying you out.
23 August 2025
Unprompted review
Reply from BetUK
Hi there Chloe,
I'm very sorry to hear about the difficulties you've experienced with the verification process and your withdrawal. I understand your frustration with the ID requirements, particularly regarding your Chase debit card. We appreciate this is causing you significant inconvenience.
While we must adhere to strict regulatory requirements and security protocols regarding card verification, I will personally escalate this issue to our verification team to explore alternative solutions for confirming your card details and expedite your withdrawal. We aim to find a resolution as quickly as possible.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetMGM Team
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