Had to give my change of bank card proof of ownership for security reasons. Was a little suprised at the request but was handled efficiently by the customer team who told me why they were asking. All... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sign up, verify you, deposit, bet Try to sign back in and of course account suspended. All these companies are just thieves. Avoid
Company replied
I occasionally used betuk after trying several others that were confusing to use. I'm not a regular in betting. I just need something with an easy layout and easy access. A week or so ago I moved... See more
Company replied
Nice quick and easy sign up process, good welcome offer and, from what I've seen so far, a fantastic choice of slots. It's one of the few Casino sites that I've joined recently that have a decent Trus... See more
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
At BetUK we offer everything for the sports bettor. We have LIVE Racing - Free to view over 40,000 horseraces from around the world including UK, Ireland, USA, South Africa and Australia! + LIVE Dogs – Free to view over 55,000 Greyhound races! Plus video form, tips and much, much more! Great odds and specials on all the big events. And - we have all the tools you will need to help keep your betting in control and help you gamble responsibly.
Contact info
United Kingdom
- support@betuk.com
- www.betuk.com
You should know
3.1
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Totally disgusting behaviour
Totally disgusting behaviour! I have spent 2 months verifying my account. ID proof of address back and front of my debit card but because I used a chase debit card that doesn’t have the card number displayed on it they will not accept the photo of it. Chase bank do not display your card no on the actual card so there is nothing I can do but Betuk know this and still won’t allow me to withdraw my money. Very convenient for another scam bookie that likes to make excuses for paying you out.
23 August 2025
Unprompted review
Reply from BetUK
Hi there Chloe,
I'm very sorry to hear about the difficulties you've experienced with the verification process and your withdrawal. I understand your frustration with the ID requirements, particularly regarding your Chase debit card. We appreciate this is causing you significant inconvenience.
While we must adhere to strict regulatory requirements and security protocols regarding card verification, I will personally escalate this issue to our verification team to explore alternative solutions for confirming your card details and expedite your withdrawal. We aim to find a resolution as quickly as possible.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetMGM Team
Stay clear dont waste your money
Its odds on this site is crap..... please please please dont waste your time or money. I hate being beating but I kept going back in to see if anything would happen..... nothing not 1 win..... what a joke
5 October 2025
Unprompted review
Reply from BetUK
Thanks for your feedback, Mark.
We're sorry to hear about your negative experience and we want to assure you that BetUK operates under strict regulations and licensing agreements to ensure fairness for all players.
All of our games use certified Random Number Generators (RNGs) to guarantee fair and random outcomes
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Poor site
I very rarely use this site as I receive no encouragement from Bet UK to do so. Other sites I have an account with frequently make offers (Free bets, spins and special odds etc. The best sites are paddypower & skybet).
Your other site 'Bet MGM' is a slight improvement on yours, but not much
1 October 2025
Reply from BetUK
Thanks for your feedback and we understand your disappointment and we want to assure you that BetUK is committed to reviewing its promotional offerings and providing more value and excitement for our players.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
This company has allowed someone to use…
This company has allowed someone to use my bank account details and i have had hundreds taken when i have not used this site at all! i’m now down hundreds which i can’t get back!
i have supplied you with my contact details but yet to be contacted to try and resolve this issue.
16 September 2025
Unprompted review
Reply from BetUK
Thanks for reaching out and sharing your experience. We understand your concern and frustration with the unauthorized use of your account.
We want to assure you that BetUK takes these matters very seriously and does not grant anyone access to another person's bank details.
An internal request has been sent through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
Reply from BetUK
Hi Sean!
We're thrilled you find our service very good and recommend us.
Your positive feedback and recommendation mean a lot to us, and we're always striving to provide the best possible experience for our players.
Thank you!
Kind Regards,
The BetMGM Team
I have win twice and when I contacted…
I have win twice and when I contacted yous about it yous sent me an email to say about the one sum of money instead of two sums,and the wait is so long to get it my win
20 September 2025
Reply from BetUK
Hi Majella,
Thank you for sharing your feedback regarding your winnings and the communication received.
We understand that it can be concerning and frustrating to receive an email that doesn't reflect all your wins, and we appreciate that waiting for payouts can be an anxious time.
We are committed to ensuring clear communication and timely processing for all customer transactions.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetUK
Got restricted straight away
Got restricted straight away. Repeatedly asking for documents. Absolute joke of a company.
20 September 2025
Reply from BetUK
Hi there,
Thank you for sharing your feedback regarding the restrictions and document requests.
We can certainly appreciate that repeated requests for documentation can be frustrating and may seem inconvenient.
These measures are typically put in place to comply with regulatory requirements, ensuring security and responsible gaming.
We are committed to making these necessary processes as clear and efficient as possible.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetUK
This "mob" are a joke
This "mob" are a joke,I have been trying to verify my account for days,I am not getting to upload my picture of my bank card as it keeps saying its to dark,to light ,blurry and can't find document,so I then emailed them the pictures that are perfect and all I get back is another email asking me to verify my document.I never got asked to verify my documents until I had a £2500 win which is the wrong practice and illegal
10 September 2025
The site is shocking
The site is shocking and you can't even lay £5 on a 20/1 shot. Will be closing my account waste of time.
17 September 2025
Reply from BetUK
Hi there Stuart,
Thank you for your feedback about the bet restrictions on our site, particularly your inability to place a £5 bet on a 20/1 shot.
I can certainly understand your frustration; being unable to place your desired wager is a significant issue and not the experience we want you to have.
I will investigate this specific trading decision and the reasons behind it to understand why this occurred.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetUK Team
I’m just selling employer
I’m just selling employer. I’m gonna shopkeeper, I’m just playing for enjoying myself and I’m always control myself anytime when I want I can stop.
10 October 2024
Unprompted review
Reply from BetUK
Thank you for sharing your perspective. We're glad to hear you're enjoying your time on BetUK and that you're practicing responsible gambling by setting limits for yourself. We encourage all our players to gamble responsibly and within their means.
All the best,
BetUK
easy to use and good offers fast payout
11 September 2025
Reply from BetUK
Hello Steven,
Thank you for your kind feedback.
We are pleased to hear that you found our platform easy to use, our offers appealing, and our payouts fast.
We appreciate you taking the time to share your positive experience.
Kind Regards,
BetUK
Easy way to lose money
I did the sign up bonus because it was advertised online. Spent the wagering amount and then they couldn't find record i had done so assumed it was an oversight and deposited again. Played through the wagering again only to find that the bonus never came through. Bottom of the barrel company. Steer well clear
9 September 2025
Unprompted review
Reply from BetUK
Hi Andrew,
Thank you for providing us with your feedback regarding your experience with a sign-up bonus.
We are sorry to hear of the issue you have described, and can certainly understand the frustration caused when a promotion does not proceed as anticipated.
We are committed to ensuring our promotional offers function correctly and that any discrepancies are thoroughly reviewed.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetUK
Can’t place a bet because the site…
Can’t place a bet because the site won’t let me combine anything . Won’t use again
9 September 2025
Reply from BetUK
Hi there Daniel,
Thank you for your feedback regarding the difficulty you've experienced combining bets on our site.
I can certainly understand your frustration; it is completely reasonable to expect a smooth betting experience, and I am sorry that our platform has fallen short in this regard, leading you to consider not using us again.
I will be forwarding your comments to our product and sportsbook teams to investigate this issue and explore how we can improve our betting combination features.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetUK Team
Reply from BetUK
Hi there Gary,
Thank you for your positive feedback.
We are delighted that you find our site easy to understand, as our goal is to provide a clear and straightforward experience for all our customers.
We will continue working hard to maintain this level of simplicity and user-friendliness.
Regards
The BetUK Team
Bet builder tool does not work and…
Bet builder tool does not work and betslip does not appear
9 September 2025
Unprompted review
Reply from BetUK
Hi there Franco,
Thank you for bringing this critical technical issue with our Bet Builder tool and betslip to our attention.
I can certainly understand your frustration; being unable to place a bet because key features are not functioning correctly is a significant failure of our platform. I am immediately escalating this report to our technical and product development teams for urgent investigation and resolution.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetUK Team
Reply from BetUK
Hi there Paul,
Thank you for your feedback regarding the number of promotions available on our website.
I can certainly understand your desire for more offers, as promotions can significantly enhance the gaming experience.
I will be sure to pass your valuable suggestion to our Promotions and Marketing teams for their review and consideration in future planning.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetUK Team
Reply from BetUK
Hi Didar!
We're absolutely dedicated to making your time with us enjoyable.
Our entire pride is focused on crafting the world's greatest iGaming experience, filled with excitement and fun for every player.
If there's anything specific you'd like to explore, or if you have suggestions on how we can enhance your enjoyment, please don't hesitate to reach out to our Customer Service team via chat or by email at support@betuk.com.
They're always ready to assist!
Kind Regards,
BetUK
If you lose your card you've had it
If you lose your card you've had it. Betuk send you to your bank to ask for a form which doesn't exist. They tell you to get a certification of ownership. No bank has ever heard of it yet Betuk demand it. No other bookie does this. It's shocking.
And don't bother with your automated reply about how you're committed to being transparent and fair etc. I'm not interested.
5 September 2025
Unprompted review
Reply from BetUK
Hi there Al,
Thank you for sharing your very frustrating experience regarding the difficulties you are facing in verifying your new card after losing your previous one.
I can certainly understand your anger; it is unacceptable for us to demand documentation that your bank advises does not exist, and I am very sorry for the runaround you have experienced.
I will personally investigate the specific requirements our verification team has requested and ensure that we find a reasonable and practical solution for you to update your payment details.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Bet UK Team
Great website, great experience
Nice interface, good odds, fast payouts, great customer service
3 September 2025
Reply from BetUK
That's wonderful to hear! 😄 We're thrilled you're enjoying our nice interface, good odds, fast payouts, and great customer service!
All the best,
BetUK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.