Updates review from a legitimate reviewer I rejoined betplay a while back. I used to deposit a lot there years back, probably nearing 100k back in the day. Why am I giving a 1 star? Simple,... See more
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rigged slots, don’t play. Fully manipulated slots, never win. The providers are lagging, closing the windows and the speed mode is slower than original slots. They give 10% cash-back, eve... See more
Company replied
They did not refund my money after deliberately delaying the process multiple times. They kept my deposit without providing any valid reason, while the money I deposited with other brands could be use... See more
Company replied
Super fast deposits/withdrawals. 100% best crypto site I’ve found. Definitely genuine. All the top games. Fast play from no bugs never laggy etc. highly recommend. 5*****
Company replied
Company details
Written by the company
Betplay.io offers a comprehensive crypto casino and sportsbook experience. Established in 2020, the platform is dedicated to delivering top-tier online casino games using cryptocurrency and the Bitcoin Lightning Network. This is complemented by a vast gaming library that includes classic casino favorites, an exclusive Betplay poker table, extensive sportsbook, and unique Betplay originals—all backed by exceptional customer support.
Contact info
Costa Rica
- www.betplay.io
You should know
2.8
Average
505 reviews
Asks customers to review
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scammers
Be careful, this is a scam casino, I registered with them, made one bet and decided to withdraw some of the money, after which I was blocked, they told me that I was blocked for multiaccount, although I was playing with them for the first time, they did not provide any evidence, they just left to ignore me
29 March 2025
Unprompted review
Reply from Betplay.io
Hi Barb,
Thank you for sharing your experience. We take these matters very seriously. Generally, accounts that are blocked have been found to be in breach of our terms and conditions, often related to fraudulent activities or attempts to manipulate the system. We understand this may be frustrating, but you may contact our support team directly for assistance.
Have a good one.
Best regards,
Betplay.io Team
Reply from Betplay.io
Hi MM,
Thank you for your amazing review! We're so glad to hear that you had a fast and reliable experience with us. Your support means a lot, and we’re committed to keeping up the great service!
Looking forward to having you with us again soon!
Best regards,
Betplay.io Team
Company is very good instant response…
Company is very good instant response from customer care withdrawal is instant and the best part is they have poker also with nice user interface overall great experience
26 March 2025
Reply from Betplay.io
Hello Betplayer,
Thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience with our customer care, instant withdrawals, and the poker feature. We're always working to improve our platform, and it’s wonderful to know that our efforts are making a difference.
We appreciate your support and look forward to providing you with even more great experiences in the future!
Best regards,
Betplay.io Team
scam
Played for 1 week. When I tried to withdraw money for the first time, they blocked my account. They didn't even ask for documents. Don't play with them under any circumstances. They are scammers. I don't know where the positive reviews come from.
27 March 2025
Unprompted review
Reply from Betplay.io
Hi Alex,
Thank you for sharing your experience. We’d like to clarify that account blocking usually occurs when there is a breach of our terms and conditions and fraud cases to ensure a fair and secure gaming environment for all users. We understand your frustration, and we want to assure you that we take all issues seriously.
If you want to know more, please reach out to our support team at support@betplay.io. They can provide you with more information.
We’re committed to transparency and fair play and hope to have the opportunity to address your concerns.
Best regards,
Betplay.io Team
Reply from Betplay.io
Dear Customer,
We're thrilled to hear you had a great time and enjoyed our quick payouts and customer service. We strive to provide the best possible experience for our customers.
Best regards,
Betplay.io Team
Excellent site!
24 March 2025
Reply from Betplay.io
Dear Customer,
Thank you for your positive review, we appreciate it! Rest assured we will continue our bets to provide excellent gaming experience.
Best regards,
Betplay.io Team
Great site overall.
The good: INSTANT deposits and INSTANT withdraws. INSTANT payouts as well. Odds on the sportsbook are incredible and very fair, along with a stream for nearly every game. For a sportsbook, it is a 10/10. They have everything you can dream of. They also even have some cashback as well!!
The bad: I do believe their casino is rigged, if you are to go here I would recommend not doing the casino and sticking to the sportsbook. It is not obnoxiously rigged but I do believe there is more of an edge for the site than is let on.
Highly recommend for a trusted crypto platform.
14 March 2025
Unprompted review
Reply from Betplay.io
Dear Customer,
Thank you for your detailed review and for sharing your experience with our platform. We appreciate your feedback on the positive aspects of our sportsbook, including the instant deposits, withdrawals, and payouts, as well as the competitive odds and live streaming options. We strive to provide a comprehensive and user-friendly experience for our sports betting customers.
We understand your concerns regarding the casino. We take all feedback seriously and will investigate your observations. We want to ensure that all our offerings are fair and transparent. We value your trust and appreciate you bringing this to our attention.
Best regards,
Betplay.io Team
Fakest casino I have ever seen in…
Fakest casino I have ever seen in almost 10 years of playing. Just avoid this website if you aren't stupid..
24 March 2025
Unprompted review
Reply from Betplay.io
Dear Customer,
We understand your frustration and appreciate you taking the time to share your feedback. We strive to provide a fair and enjoyable gaming experience for all our players. We're sorry to hear that your experience did not meet your expectations. We value your feedback and will take it into consideration as we continue to improve our services. Pls message our 24/7 live chat to further assist you real time.
Best regards,
Betplay.io Team
Reply from Betplay.io
Dear Customer,
Thank you for your kind words. We're glad you enjoy our games and appreciate your feedback on the fast withdrawal process.
Best regards,
Betplay.io Team
balance of $1122 missing
Withdraw Cancelled transaction ID 549737457 for $1122. And the money was not returned to the balance. The money simply disappeared. User ID:
P6XMMM
21 March 2025
Reply from Betplay.io
Dear User ID PXMMM,
Thank you for bringing this to our attention. To address your concern regarding the canceled withdrawal, we kindly ask that you contact our support team directly with your transaction details.
Our support team will be able to review the situation further and assist you with any necessary steps. Please reach out to them at your earliest convenience for further assistance.
Kind Regards,
Betplay.io Team
This casino is a scam
This casino is a scam! Stop playing in these shit casinos. They are 100% scam!
22 March 2025
Unprompted review
Reply from Betplay.io
Dear Thomas Shaffer,
We’re sorry to hear about your negative experience and truly regret that you feel this way. We strive to provide a fair and enjoyable gaming experience for all players. We take all concerns seriously and would appreciate the opportunity to investigate your experience further.
If you would like to discuss this in more detail, please feel free to reach out to our support team directly. We're here to assist and ensure your concerns are addressed.
Best regards,
Betplay.io Team
Hello
Hello, how are you? It is a very nice site, and during this period that I was with you, I advised my brothers and friends to register and play here. The method of depositing and withdrawing money in case of winning is very easy, but in terms of the bonus, sometimes I request the bonus, but it is small. In the past, I used to get a lot from you. In general, this point does not detract from the quality of the site and its dealings. Thank you.
21 March 2025
Reply from Betplay.io
Dear Mohammad,
Thank you for your kind words and for being such a loyal VIP player! We truly appreciate you recommending us to your brothers and friends. It’s great to hear that you’ve had an easy time with deposits and withdrawals.
We also appreciate your feedback about the bonuses, and we understand your concern. Rest assured, we're always working to improve and provide the best experience for our players and for our valued VIPs like yourself.
Thank you for your continued trust and support. Please don’t hesitate to reach out.
Kind Regards,
Betplay.io Team
I highly recommend
I have won a lot more than I've spent and the rakeback is daily I play there everyday just about I highly recommend this site
21 March 2025
Reply from Betplay.io
Dear Heather,
Thank you so much for your kind words and for recommending our site! We're thrilled to hear that you've had such a positive experience, especially with the daily rakeback and your wins. Your feedback means a lot to us!
We look forward to continuing to provide you with a great gaming experience.
Kind Regards,
Betplay.io Team
Reply from Betplay.io
Dear Customer,
Thank you for reaching out, and we apologize for the inconvenience you've experienced regarding your bonus request. We understand how frustrating this must be, and we would like to resolve this matter as quickly as possible.
Could you please provide more details or contact our support team directly so we can look into this for you?
We appreciate your patience and understanding.
Best regards,
Betplay.io Team
Betplay is a trustworthy and great…
Betplay is a trustworthy and great platform ive won over 1000 just on their native games alone fast withdraws and friendly support also their weekly 10%cashback is excelle t and stands out above similar platforms
21 March 2025
Reply from Betplay.io
Dear Geoffrey McCauley,
Thank you for sharing your experience with Betplay! We’re so glad to hear that you’ve had such a positive experience, from winning on the native games to enjoying fast withdrawals and friendly support. We're also happy that the weekly 10% cashback is making a difference for you.
We truly appreciate your trust in us and look forward to continuing to provide you with excellent service!
Kind Regards,
Betplay.io Team
Dont use it its a scam
They can cancel your bet at anytime for no reson saying that its for fairness, bullshit platform.
19 March 2025
Reply from Betplay.io
Dear Customer,
Sorry to hear about your experience. We understand your frustration and appreciate your feedback. Our aim is to ensure a fair and transparent experience for all users. Please reach out to our support team so we can investigate and clarify this situation for you further. Your concerns are important to us.
Kind Regards,
Betplay.io Team
Reply from Betplay.io
Dear Customer,
Greetings!
We appreciate your kind words and are thrilled to hear about your positive experience with our fast withdrawals, rewarding program, and customer service. We strive to provide our customers with the best possible experience, and your feedback motivates us to continue doing so.
Kind Regards,
Betplay.io Team
Providing a service illegal in…
Providing a service illegal in Switzerland with no legal Licence. Lawyer are informed. Criminal Company
16 January 2025
Unprompted review
Reply from Betplay.io
Dear Tom Zürich,
Greetings!
Thank you for messaging us here. Rest assured we don't violate rules and policies, please refer to our terms and conditions. You may also send us a message via our 24/7 live chat support to check your concern.
Kind Regards,
Betplay.io Team
Reply from Betplay.io
Dear customer,
Greetings!
Thank you for your feedback, we appreciate it.
Kind Regards,
Betplay.io Team
They are legit
They are legit. i made multiple deposit/withdraw with ligthning network and never had an issue
15 March 2025
Reply from Betplay.io
Dear Pat,
Greetings!
Thank you for your kind words and for taking the time to share your positive experience. We're glad to hear that you've had a smooth and efficient experience with our services.
Kind Regards,
Betplay.io Team
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