I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and... See more
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The saga continues with this shambolic of a company after being promised tiles would be delivered with not a problem 24/6/2026 no messages to confirm firm this after being told , phone todo and the wo... See more
Company replied
Having previously purchased a whole batch of reclaimed tiles 2 years ago for a project that was to be completed in two stages, we were dismayed to find we were 60 tiles short when we finally got to... See more
Company replied
A wonderful colorful jade tile with a white star sample arrived and absolutely thrilled me. I then spoke to super helpful Millie who answered all of my questions, some of them quite technica... See more
Company replied
Company details
Written by the company
Bert & May specialise in handmade cement and glazed tiles. We also sell reclaimed tiles, terrazzo and marble. We are passionate about interior design and bringing a raw, honest aesthetic to your project.
Contact info
8 Walmgate, YO1 9JT, York, United Kingdom
- 020 3965 0229
- design@bertandmay.com
- www.bertandmay.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Cheaply printed tiles :(
These tiles are supposed to be really good quality from what seems like a prestigious brand. I ordered a sample of 3 tiles and only one was sent. The one that arrived shows they are cheaply printed and there's redish lines from the printing machine around the edges of the black and white tile.
27 July 2024
Reply from Bert & May
I am really sorry to read your review. Unfortunately, it sounds like a faulty tile has been sent to you in error, but we are happy to rectify this immediately for you and i have requested our customer service team contact you this morning about it.
Bert & May
Responsive and helpful customer…
Responsive and helpful customer service, polite, friendly staff
24 July 2024
Reply from Bert & May
Thank you for the review and lovely feedback
Bert & May
Beautiful, unusual tiles
Beautiful, unusual tiles will be perfect for a cooker splashback. A shame the delivery cost was half the price of the tile purchase, as I only ordered 21 tiles, but they arrived safely and in perfect condition.
16 July 2024
Reply from Bert & May
Thank you for your lovely review and feedback. Unfortunately due to the fragility and weight of the tiles, we have to send on a fragile delivery service, as i am sure you can appreciate that we dont want our customers beautiful tiles to arrive damaged. Great to hear yours arrived in perfect condition - testament to the great service of our delivery partners. Thank you again
Bert & May
Reply from Bert & May
Great to hear - thank you for your great feedback
Bert & May
Gorgeous and special tiles. Great delivery experience with good contact through Bert and May.
The tiles are lovely and as we had asked for. Thank you.
18 July 2024
Reply from Bert & May
Great to hear you love your tiles and your customer journey with us was good. Thank you for your review.
Bert & May
Fantastic experience
Fantastic experience. Super smooth to order samples, they arrived very quickly and were beautiful. They are just different from the “other ones”. Will be buying once we can work out which is the nicest!!
26 July 2024
Unprompted review
Reply from Bert & May
Thank you for your great feedback and your experience with us was a good one
Bert & May
Lady I dealt with was extremely helpful…
Lady I dealt with was extremely helpful and patient
19 July 2024
Reply from Bert & May
Thank you for your great feedback
Bert & May
Always the best company and customer…
Always the best company and customer service Anita H is next level! Thank you.
19 July 2024
Reply from Bert & May
Super review - thank you. Your comments have been passed on to Anita
Bert & May
Splendid tiles and quick delivery
Splendid tiles and quick delivery. We have bought B&M tiles twice - both purchases were perfect
18 June 2024
Reply from Bert & May
Thank you for taking the time to write a review. We love to receive great feedback from our repeat customers.
Bert & May
Very nice poducts and very serious…
Very nice poducts and very serious customer service.
13 June 2024
Reply from Bert & May
Thank you for such a great review
Bert & May
love the colour swatch on tiles
11 July 2024
Reply from Bert & May
Thank you for your review and for letting us know that you love the two porcelain colour swatch tiles, showcasing all 40 of our colours - we love to get great feedback
Bert & May
Very fast despatch and customer…excellent
Very fast despatch and customer service. Excellent
1 July 2024
Reply from Bert & May
Thanks for taking the time to write a review and for the great feedback.
Bert & May
Saved me!
Bert and May have been superb. I am currently fitting my kitchen and had order their beautiful zellige tiles. However, we underestimated the number of tiles that were needed for the fitting by quite a margin. Unfortunately, the tiles were no longer in range. But B&M were able to kindly help me out to make sure the fitting could be finished to the standard I expected. They have been amazing in terms of customer service, very responsive and supportive. Thank you!
11 July 2024
Unprompted review
Reply from Bert & May
Wonderful review. Thank you so much for your very kind words and glad to hear our team helped you out.
Bert & May
Bert and May have offered great…
Bert and May have offered great customer service and are really really helpful. Very proactive team, and great products.
4 July 2024
Reply from Bert & May
Thank you very much for your great review about our products and team. It is very much appreciated
Bert & May
Excellent customer service
5 July 2024
Reply from Bert & May
Great to hear- thankyou for your review
Bert & May
Hugely efficient!
27 June 2024
Reply from Bert & May
Thank you for the review and great to hear you had a good experience with our team.
Bert & May
Reply from Bert & May
Thank you for your review. We do pride ourselves on our customer service.
Bert & May
When I got in touch about a garden…
When I got in touch about a garden design project the team was quick to respond and set me up with an account, making sure I had all the information and samples I needed. So nice to have a follow up call to chat and ask questions too. Beautiful products in stunning colour ranges. Can't wait to specify these tiles!
19 June 2024
Reply from Bert & May
Thank you for your super review. Please do get in touch if you have any further questions
Bert & May
I was looking for tiles for a barn…
I was looking for tiles for a barn renovation. Ella could not have been more helpful in her advice and guidance!
22 June 2024
Reply from Bert & May
Thank you for your great feedback. I will ensure your comments are passed on to Ella
Bert & May
Beautiful textural products
I have chosen some gorgeous tiles from
Bert&May for my bathroom. I had a brilliant consultation with their designer who sent me lots of options to think about. Beautiful, textural products. A joy!
26 June 2024
Reply from Bert & May
Thank you very much for your super review.
Bert & May
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