Lauren went the extra mile going back and forth to secure at least some payment from the previous tenants' deposit after they left my family home with damage, dirt and the garden in a total mess. Ryli... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our experience with Beresfords in Upminster has been outstanding from start to finish, thank you for finding new tenants within two weeks house went for rental and tenants moving in. Chris and team k... See more
Company replied
The service and communication with Berefords has been brilliant from the start. Hannah was welcoming and warming when we had our view. Able to answer our questions and going through an estate agent fo... See more
Company replied
I can’t thank Beresfords enough for helping me find a lovely home to rent. The whole process was made so easy, and the team was always available whenever I needed support. A special shout out to... See more
Company replied
Company details
Information provided by various external sources
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Contact info
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, United Kingdom
- www.beresfords.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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Reply from Beresfords
Hi Alex
Thank you for providing your review. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Very professional
2 February 2026
Unprompted review
Reply from Beresfords
Thank you for taking the time to post your 5 star award. It is pleasing to know you were impressed with the level of service you received and we thank you for sharing your experience.
Alison Horsley, Customer Service Director.
Great team at Beresfords
The team at Beresfords have made what is a very stressful time of an unplanned move very easy.
The team have been very responsive and helped us every step of the way.
We had used Beresfords before when renting before and did not hesitate to go back to them.
Really great service.
23 February 2026
Unprompted review
Reply from Beresfords
Hi Stephen
Thank you so much for posting your review. I was pleased to read that your experience of renting with us has been a positive one and that your move proceeded swiftly and smoothly for you. We invest heavily in our staff training, so it is always great to read comments such as yours, knowing that our team have provided you with a great service. We wish you well in your new home and thank you for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Eleanor was amazing!
Eleanor was amazing throughout the whole process. Made it so easy for us. Highly recommend. Asset to Berefords. Thank you so much.
20 February 2026
Unprompted review
Reply from Beresfords
Hi Stelios
Thank you so much for providing us with your feedback, I was pleased to read that Eleanor in our Brentwood lettings team provided you with an efficient and professional service during your recent dealings with her. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Chris and the team has been super…
Chris and the team has been super helpful from the start, with 4 week turnaround from enquiry to a tenant moving in.
21 February 2026
Unprompted review
Reply from Beresfords
Hi Elliot
Thank you for posting your recent review. It's great that Chris and the rest of the lettings team provided a swift and efficient service during your recent search to find a suitable tenant. We look forward to continuing our working relationship with you and thank you for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Top class service
As always Debby and her team do their best to find a suitable tenant and make the experience for me, the landlord, as painless and simple as possible, given the current multitude of complications involved, quite a feat.
They appear to have succeeded once again.
16 February 2026
Unprompted review
Reply from Beresfords
Hi John
Thank you so much for posting your review. I know our lettings team in Braintree will be extremely grateful for your kind words. As a valued client, we strive to provide the best possible service in searching for the most suitable tenants for our landlords, and in your particular case it is great to know that Debby and her staff were able to overcome any obstacles you had along the way. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Reply from Beresfords
Hi Ngozi
Thanks for providing your feedback. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
William Hasard was as always prompt in…
William Hasard was as always prompt in visit ,friendly and helpful. Good job !
10 February 2026
Unprompted review
Reply from Beresfords
Hi Natalia,
Thanks so much for posting your review. William is an asset to our business and I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Excellent
Everytime I deal with Ross at Beresfords he is always so helpful. There is never anything that is too much trouble. He explains all my options and goes above and beyond to make sure I fully understand and have everything how I want it...
Would totally recommend Ross,Beresfords and all the team.
9 February 2026
Unprompted review
Reply from Beresfords
Hi Sharon
Thank you for your recent review. It is great that you have been impressed with the service you have received from Ross during your recent dealings with him. We invest heavily in our staff training, so it is always pleasing to receive feedback when a member of our team goes above and beyond to assist their client. I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
5 star customer service experience
I have recently agreed a tenancy with Beresfords, and the transition from enquiry to moving into the property has been seamless. Archie, Joe and Christine have been extremely helpful through the process. I have been kept right up to date on the progress of the tenancy, and the team have bent over backwards to answer all questions, etc.
8 February 2026
Unprompted review
Reply from Beresfords
Hi Paul,
Thank you for providing us with your detailed feedback. It's great that our lettings team in Braintree have kept you updated of progress throughout the tenancy process, ensuring a seamless transition for you. I know they will all be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Highly Professional Lettings Experience
I can’t speak highly enough of Debby at Beresfords. She provided outstanding support in letting a residential property, combining professionalism with a genuinely friendly and helpful approach. Communication was excellent and everything was handled with care and attention to detail. Debby made the entire process easy and stress-free — an excellent service all round.
30 January 2026
Unprompted review
Reply from Beresfords
Hi Peter
Thank you for your recent review. It's great that Debby has assisted you professionally, maintaining strong communication with you throughout your recent rental process. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
It was an excellent experience from…
It was an excellent experience from start to finish, Paul is very professional and highly dedicated lettings manager always looking to secure the right tenants for your property. He is able to provide sound advice and is highly supportive throughout from initial marketing to securing a tenant. The whole team are a pleasure to work with.
2 February 2026
Unprompted review
Reply from Beresfords
Hi Shane
Thank you so much for providing us with your feedback. It was great to read that Paul and his lettings team in Billericay have been proactive and supportive during your search for suitable tenants for your rental property. I know they will all be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
Wonderful experience working with…
Wonderful experience working with Beresfords. Staff was very friendly. Great communication and efficient. Helped to make a stressful move easier. Would highly recommend.
10 January 2026
Unprompted review
Reply from Beresfords
Hi Mide
Thank you for posting your feedback. It is great to know that your experience of working with us has been efficient and that your move has been easier as a consequence. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Happy with the service provided by…
Happy with the service provided by Lauren Mobsby regarding our renewal.
5 January 2026
Unprompted review
Reply from Beresfords
Hi Hafiz
Thank you for your feedback. I know that Lauren will be very grateful for your kind words regarding her assistance during your recent renewal. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Very good Landlord checkout experience.
Very good experience with the checkout for my rental property.
Barbara's communication was great from when she phoned to let me know when she was attending to the outcome of the visit and what to expect going forward. Very happy with the service.
28 January 2026
Unprompted review
Reply from Beresfords
Hi Jeanette
Thank you for providing your recent feedback. I was pleased to read that you have found Barbara to be helpful and informative throughout your recent dealings with her and the service she provided. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Lauren has been great throughout the…
Lauren has been great throughout the whole of my tenancy (7 years) and is always so knowledgeable and responsive. You’ve made things so much smoother for me - thank you!
27 January 2026
Unprompted review
Reply from Beresfords
Hi Louise
Many thanks for posting your recent review. It is always nice to receive comments such as yours, where long-standing clients have been consistently happy with the service provided to them by our staff throughout their tenancy. We look forward to continuing our working relationship with you for many more years to come and very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Staff at Beresfords have been amazing!
Staff at Beresfords have been amazing!. Every time I called and I needed clarifications they were ever so friendly, clear communication from staff even though the process was hectic they made me feel calm. Thanks everyone for your support.
27 January 2026
Unprompted review
Reply from Beresfords
Hi Evelyn,
Thank you so much for providing us with your feedback. I was pleased to read that you have been happy with the service we have provided during your recent dealings with us. It's great to know that clear communication and a friendly service made the whole process much easier for you. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Excellent support by Lauren Mobsby
I recently had to contact Lauren Mobsby, who is the Senior Renewals Coordinator at Beresfords regarding a few queries I had about my tenancy. Lauren answered all my queries with great patience and professionalism, providing clear helpful guidance.
Thank you Lauren.
27 January 2026
Unprompted review
Reply from Beresfords
Thank you for providing your recent feedback. It was great to read that Lauren has been instrumental in assisting you with all your queries and concerns regarding your tenancy and that you have felt supported throughout. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Reply from Beresfords
Hi Maisie,
Thank you very much for your kind words and 5-star rating which are greatly appreciated.
Steven Bond
Managing Director - Residential Lettings
Barbara was superb
Barbara was extremely helpful from the beginning to get the right solution in terms of retrieving my deposit in a difficult situation. I have complete trust and faith in her and she was fully attentive and kept me appraised of the situation at all times. I would never hesitate to use her again as she was so good.
15 January 2026
Unprompted review
Reply from Beresfords
Hi Steve
I was sorry to hear about the issues surrounding your deposit, so it was reassuring to know that Barbara has been on hand to assist you in trying to resolve this situation for you, keeping you updated of developments along the way. I know she will be extremely grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
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