The assistant in the shop was excellent without being intrusive. She also worked out how we could get a bigger discount by buying a pillow. Delivery fees included carrying the matress upstairs and put... See more
Company replied
Location
Switch locationUnit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ Yeovil, Yeovil, GB
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Leah from the Yeovil branch was extremely friendly, helpful it made it easier to choose the right bed for me. John and Tom my delivery guys were very friendly, chatty. They checked to see if i wanted... See more
Company replied
Leah was very helpful, informative and professional. Both members of staff were welcoming and very happy so many shops have miserable staff, but not here well done!
Company replied
Great service from delivery drivers John and Tom. Called when they were nearby, friendly, polite. Installation was speedy, efficient and tidy. Thank you :)
Company replied
Company details
About Bensons For Beds - Yeovil685
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ, Yeovil, Yeovil, United Kingdom
- 1935848746
4.8
Excellent
518 reviews
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Good experience at Yeovil store.No high…
Good experience at Yeovil store.No high pressure sales chat,just helpful information .com salesman.
Andrew when needed.
18 March 2025
Reply from Bensons For Beds - Yeovil685
We're glad you enjoyed your experience at the Yeovil store. It's great to know the information provided was helpful and that you appreciated the no-pressure approach. Thanks for your feedback, Megan at Customer Care
The two members of staff where lovely…
The two members of staff where lovely cheery and helpful, just a shame so expensive!!
18 March 2025
Reply from Bensons For Beds - Yeovil685
We're happy to hear that our staff were lovely and helpful! We appreciate your feedback regarding the cost and will take it into consideration. Take care, Megan at Customer Care
We were met by Tracey
We were met by Tracey. Who took the time to find out what we were looking for.Then showed us around and explained the different options,she then left us alone to browse and make a decision.
22 February 2025
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're happy to hear that you had a positive experience. We appreciate that our team member took the time to understand your needs and provide helpful information while allowing you to browse comfortably. Thank you for your feedback, Megan at Customer Care
GOOD SERVICE FROM BENSONS
Helpful and knowledgeable staff in local branch. Good email and text communication, I was kept updated constantly. Bed was delivered in the time-slot given, and friendly delivery men.
Only slight negative is the quality of the bed frame, a bit cheaply made for the price but guess that’s the standard nowadays, lovely mattress though and good to see it’s made in UK.
27 February 2025
Reply from Bensons For Beds - Yeovil685
We appreciate your feedback regarding our staff's knowledge and communication. We're happy the delivery was smooth. We've noted your comments about the bed frame's quality and are glad you like the mattress and its UK origin. Thank you for your review, Megan at Customer Care
Good advice and a welcoming manner
Good advice and a welcoming manner. The various mattress options were explained well.
8 March 2025
Reply from Bensons For Beds - Yeovil685
We're happy to hear that you found our advice helpful and felt welcomed. We're glad our explanations of the mattress options were beneficial to you. Thank you, Megan at Customer care
Tracey
Tracey, the lady who serviced us, was not pushy but initially just greated us on entering the shop. Within a few minutes she tried to ascertain what we were looking for. Although she told us what was available, she let us try the mattresses and left us to it. In the end she gave us a quote, as we changed our mind about the size of bed we could accommodate. The quote now included a devan base and recycling. We left the shop, had lunch and then returned to conclude our business. Nice job Tracey. As a former retail manager, I would be proud of a sales consultant like Tracey.
2 March 2025
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're happy to hear that you had such a positive experience. We appreciate your comments regarding the service you received while choosing the right mattress. It's great to know that our team member provided excellent support. Thank you for your feedback, Megan at Customer Care
I am very happy with my new Air 9.0…
I am very happy with my new Air 9.0 slumberland mattress, so comfortable and am sleeping really well.
The store in Yeovil was very helpful and didn’t feel rushed at all, when trying to decide which mattress to buy.
There is a very good range of mattresses to try and choose from at this store. Would definitely use Bensons for beds again.
25 January 2025
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're happy you're sleeping well on your new Slumberland mattress! It's great to hear that our team in Yeovil was helpful and that you found a good range to choose from. Thank you for recommending us, Megan at Customer Care
Reply from Bensons For Beds - Yeovil685
We appreciate that our staff was helpful and not too intrusive. Thank you for your positive feedback; we value it greatly. Take care, Megan at Customer Care
Great service and knowledgeable staff…
Great service and knowledgeable staff also very cheerful and helpful-couldn’t fault them at Yeovil branch-excellent!
20 February 2025
Reply from Bensons For Beds - Yeovil685
We appreciate your positive feedback! We are so glad to hear that you received great service from our cheerful and helpful staff at the branch. Thank you for your review, Megan at Customer Care
satisfied customer
Tracey was a pleasant lady who was very helpful and not at all pushy in helping me choose a new mattress, (which i did purchase).
My only comment would be, the sum of £50 to take away my old single mattress. I thought this was a bit steep seeing as I am a senior citizen £50 is a lot of money. Would have thought £20 would have been a more acceptable cost
17 February 2025
Reply from Bensons For Beds - Yeovil685
We're glad you found our team member helpful during your mattress selection. We appreciate your feedback regarding the removal cost and will review our pricing. Thank you for sharing your thoughts, Megan at Customer Care
Andrew was brilliant
Andrew was brilliant. We have visited twice in as many weeks and he has assisted us on both occasions. He is very knowledgeable, focuses on what it is you want and not what he can convince you to buy. Overall a great expe
8 February 2025
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're happy to hear that you enjoyed your experiences. It's great to know that you found our team member to be so helpful and knowledgeable. We appreciate you taking the time to share your feedback. Take care, Megan at Customer Care
Great help in the shop from Richard on…
Great help in the shop from Richard on 9/1/25 who was very helpful (and patient) when we couldn’t make our minds up!
Delivery on promised date today 6/2/25 by very capable and efficient delivery driver John and his partner. Shoes on and off every time, respectful of us and our home. Great service. Now we just have to sleep on the bed when it’s aired in the next couple of days 🤞
6 February 2025
Unprompted review
Reply from Bensons For Beds - Yeovil685
We appreciate your positive feedback! It's great to hear that our team members were helpful and respectful during your shopping and delivery experience. We hope you enjoy your new bed, Megan at Customer Care
The delivery drivers knocked over my…
The delivery drivers knocked over my mother’s jewellery box in the bedroom and said they would report the damage but no one has contacted us. There are also 2 items of jewellery missing. Have tired to ring customer services but no one picks up. The after sales and support are very poor.
27 January 2025
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're very sorry to hear about the damage and missing items, and the difficulty reaching us. We'll investigate the delivery and contact you to resolve this as quickly as possible.
Thank you, Megan at Customer Care
Very good sales staff
Very good sales staff - helped and advised but not pushy. Also very knowledgeable. Happy with our experience.
26 January 2025
Reply from Bensons For Beds - Yeovil685
We appreciate you sharing your experience! We are happy to hear that our sales team was helpful, informative, and not too pushy. Thank you for your feedback, Megan at Customer Care
Perfect - sleeping soundly
From walking through the door to the first night sleeping in our new bed the Bensons experience was perfect. Great products, great service helping us choose and a great price coupled with perfect delivery on time in full and with no issues.
27 January 2025
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're happy to hear that your experience was perfect, from start to finish! It's wonderful that you found great products, service, price, and delivery. We appreciate your positive feedback, Megan at Customer Care
Excellent customer service
Excellent customer service, plenty of options to choose from, the sales person was very helpful in helping us choose the right bed for our needs
21 January 2025
Reply from Bensons For Beds - Yeovil685
We're happy to hear that you received excellent customer service and found the perfect bed for your needs with the help of our sales team. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Yeovil685
We appreciate your positive feedback! We are so happy our service was helpful to you. Thank you for your support, Megan at Customer Care
Best place in UK !!!!
Had the best experience ever! Very professional service with good sense of humor and smile on the face! Andrew and Richard made my day! Can’t wait my new Super King Size bed!
17 January 2025
Reply from Bensons For Beds - Yeovil685
We appreciate you sharing your wonderful experience! We are so glad you enjoyed our team's professional service and humour. We hope you love your new bed, Megan at Customer Care
Very helpful and no pressure
Very helpful regarding model and mattress type. I was printed a total and went away to think about it for a day - there was no pressure selling, which I really appreciated. Richard deserves a special mention!
15 January 2025
Reply from Bensons For Beds - Yeovil685
We're glad you found our team helpful and appreciated the no-pressure environment. It's great to know the information about models and mattress types was useful. We appreciate your mentioning our team member, Megan at Customer Care
Really knowledgable and helpful staff
Really knowledgable and helpful staff, not pushy at all.
Definitely recommend them, we were helped by Tracey and she was great.
19 January 2025
Reply from Bensons For Beds - Yeovil685
We appreciate you recommending our team! We are so glad to hear that our staff was helpful and knowledgeable, and that you did not feel any pressure. Thank you for your feedback, Megan at Customer Care
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