Leah from the Yeovil branch was very welcoming and friendly, she answered all my questions,catered to my needs, was very patient and allowed me to really think about my purchase. Would high recommend... See more
Company replied
Location
Switch locationUnit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ Yeovil, Yeovil, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the moment we walked into the showroom to the day after delivery, the communication about our order was prefect. From the Store, Not pressing us to buy the most expensive bed and mattress, giv... See more
Company replied
In Store Experience We were warmly greeted by Tracy who gave us her full attention and the benefit of her considerable knowledge and experience the whole time we were there. We were looking for... See more
Company replied
From start to finish the service we received was excellent. Tracey in the Yeovil store was very knowledgeable and helped us with making our final decision. Fantastic customer service and very friendly... See more
Company replied
Company details
About Bensons For Beds - Yeovil685
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Houndstone Retail Park, Western Avenue, BA22 8YQ, Yeovil, Yeovil, United Kingdom
- 1935848746
4.8
Excellent
500 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Leah from the Yeovil branch was very…
Leah from the Yeovil branch was very welcoming and friendly, she answered all my questions,catered to my needs, was very patient and allowed me to really think about my purchase. Would high recommend purchasing from Bensons for beds and especially from Leah!
27 September 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
Hi Kelly
Thank you for the lovely review.
Kind regards Richard
Super service from sales to delivery
My new mattress is ace - so comfy and sleepy!! Super service from sales to delivery. No hassle, no stress, no mess, just rest at the end of the day.
21 September 2026
Reply from Bensons For Beds - Yeovil685
Hi Robert James
Thank you for the lovely review.
Regards Richard.
Reply from Bensons For Beds - Yeovil685
Hi della
Thank you for the lovely review.
Kind regards Richard
Very helpful and friendly service
Very helpful and friendly service
Told us everything we wanted to know
Thanks for great help and service
18 September 2026
Reply from Bensons For Beds - Yeovil685
Hi Roger Plowman
Thank you for the lovely review.
Kind regards Richard.
We were very pleased with the service…
We were very pleased with the service we had in the store, we were advised and our questions were answered. Excellent.
19 September 2026
Reply from Bensons For Beds - Yeovil685
HI Mr/Mrs Holm
Thank you for the lovely review.
Regards Richard
Top quality product
Top quality product. Excellent service from knowledgeable, friendly staff.
12 September 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
HI Anita
Thank you for the lovely review.
Kind regards Richard.
Staff knowledgeable and experienced but…
Staff knowledgeable and experienced but not pushy. Listened to our requirements then made suggestions asto style type etc.
31 August 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're delighted to hear that our team was knowledgeable and experienced, and that they listened carefully to your requirements before offering helpful suggestions. Thank you for sharing your positive experience with us!
Team Bensons
Awful service
Awful service, due a delivery tomorrow morning and wake up to an email to say it now won’t be until October. Are they honestly saying they only knew this now !! We loved the bed but were talked into this on the basis of the delivery date now can’t keep up to delivery date promise. Joke of a company not that anyone will care
2 September 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
Hello Thomas,
We're very sorry to hear about your experience and completely understand your frustration. We appreciate how disappointing it is to receive an update that your delivery has been delayed, especially when the original delivery timeframe played a key part in your purchasing decision.
To allow us to investigate this fully and provide you with the most accurate update, we've requested some order details. If you could please respond with the information requested, we'll look into this as a priority and do our best to help.
Again, we sincerely apologise for the inconvenience caused and hope to hear from you soon,
Megan | Customer Care Specialist
Easy to see what we wanted
Easy to see what we wanted, great choices and knowledgeable staff.
30 August 2026
Cleanliness and attentiveness.
First thing you notice when walking into the store is that its clean and tidy and good customer service
Lots of choices of beds.
31 August 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
Hello Martin,
Thank you for your lovely review! 😊 We're delighted that our clean, tidy store and friendly customer service made a great first impression. With so many beds to choose from, we're glad you found plenty of options to explore. We hope to see you again soon,
Megan | Customer Care Specialist
Excellent customer service at Yeovil store
Tracy at the Yeovil store was great! Not pushy - just provided me with all the relevant information I needed, having listened to my requirements. She was very knowledgeable, polite and very good at her job.
22 August 2026
Superb customer experience from start…
Superb customer experience from start to finish and I'm very pleased with my purchase. The item was delivered on the stated date and the delivery guys were brilliant. Many thanks!
24 August 2026
Beds
Very helpful ,friendly staff ,talked throught all the deals ,delivery men were brilliant happy to help .
24 August 2026
Reply from Bensons For Beds - Yeovil685
Hello Julie,
Thank you for your wonderful review! 😊 We're delighted to hear that our team was so friendly and helpful, taking the time to talk you through all the available deals and options. It's also fantastic to know that our delivery team were brilliant and happy to help, making the whole experience a positive one from start to finish.
Thank you for choosing us, and we hope you enjoy your new purchase for many years to come,
Megan | Customer Care Specialist🛏️
Very helpful staff and a good choice of…
Very helpful staff and a good choice of products
10 August 2026
Reply from Bensons For Beds - Yeovil685
Thank you for your wonderful review! We are so pleased to hear that our team was helpful and that you found a good selection of products. We appreciate your positive feedback!
Team Bensons
Review Yeovil branch
The salesman (Andrew), was extremely helpful and gave us plenty of time to try a number of options and make a decision to meet my specific requirements following spinal surgery.
6 August 2026
Unprompted review
Reply from Bensons For Beds - Yeovil685
We're so pleased to hear about the excellent service you received! It's wonderful that our team member was extremely helpful and gave you plenty of time to find the perfect solution for your specific requirements.
Thank you for your positive review - Lauryn at Customer Care 💜
Andrew from Yeovil branch was very…
Andrew from Yeovil branch was very helpful. Explained everything we needed to know and answered any questions we had. Friendly and not pushy.
6 August 2026
Reply from Bensons For Beds - Yeovil685
Hello Michaela,
Thank you for your lovely review! 😊 We're delighted to hear that Andrew at our Yeovil store was so helpful during your visit. It's great to know he took the time to explain everything clearly, answer all your questions, and provide a friendly, no-pressure experience. We'll be sure to pass on your kind comments to Andrew. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Yeovil685
Thank you for your feedback. We are really happy to hear you received very good customer service and appreciate you taking the time to share your experience with us.
Team Bensons
Good service in the shop and helpful…
Good service in the shop and helpful and it was delivered in 2weeks the delivery guy arrived on the and took care with the delivery
26 July 2026
Reply from Bensons For Beds - Yeovil685
Thank you for your lovely review! We're delighted to hear that you received good service in store and found our team helpful throughout the process.
It's great to know that your delivery arrived on time and that our delivery team took care with your order. We always aim to provide a smooth experience from purchase to delivery, so we're pleased to hear everything went well.
Thank you for choosing us. We hope you enjoy your new purchase! 😊
Very helpful staff easy to talk to and…
Very helpful staff easy to talk to and informative so far so good.
19 July 2026
Reply from Bensons For Beds - Yeovil685
We're so pleased you found our staff helpful, easy to talk to, and informative. Thank you for your kind feedback!
Team Bensons
Tracy has sold us beds for the last 25…
Tracy has sold us beds for the last 25 years and has always remembered previous purchases, without the aid of a computer
13 July 2026
Reply from Bensons For Beds - Yeovil685
We're so happy to hear about your long-standing positive experiences with our team member. We truly appreciate your loyalty over the past 25 years!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.