Left on behalf of my grandmother. Service from the store in Workington was second to none, Andrew served us brilliantly and advised me in the best mattress to buy and explained the differences so I... See more
Company replied
Location
Switch location1 Risman Place, Washington Square, CA14 3DU Workington, Cumbria, GB
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See what reviewers are saying
I went in twice to look for a new bed and mattress for my new home. I was greeted by the sales person the first time and he was very helpful with explaining the differences between the beds and mattre... See more
WE NEEDED A SECOND KING SIZE BED FRAME AND COULD NOT DECIDED WHICH WOULD BE THE BEST FOR OUR SITUATION. RYAN WAS VERY ENCOURAGING IN EXPLAINING EACH DETAIL REGARDING OUR VARIOUS CHOICES. WE FINALLY... See more
Company replied
The sales manager at the Workington branch was very helpful and succeeding in keeping our custom after being disappointed with Benson's online marketing. The great offer we found on their website coul... See more
Company details
About Bensons For Beds - Workington695
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
1 Risman Place, Washington Square, CA14 3DU, Workington, Cumbria, United Kingdom
- 190061179
4.6
Excellent
167 reviews
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Helpful
I went in twice to look for a new bed and mattress for my new home. I was greeted by the sales person the first time and he was very helpful with explaining the differences between the beds and mattresses. The second time I was greeted by the manager who was also very helpful in providing advice on what bed and mattress would suit my need.
27 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Service from the store in Workington…
Left on behalf of my grandmother. Service from the store in Workington was second to none, Andrew served us brilliantly and advised me in the best mattress to buy and explained the differences so I could understand. I am currently in a wheelchair due to joint replacement surgery and he made sure I got out of the chair okay and made sure I was steady on my feet. Never had such excellent service for a bed in my life, the store was clean and tidy and really spaced well for wheelchair access.
25 July 2026
Unprompted review
Reply from Bensons For Beds - Workington695
Thank you for sharing this lovely review on behalf of your grandmother. We're delighted to hear that Andrew provided such exceptional service at our Workington store, taking the time to explain the mattress options clearly and helping you find the right choice.
Thank you for choosing Bensons for Beds, and we wish your grandmother many comfortable and restful nights ahead! 😊
Always go bensons for beds great beds…
Always go bensons for beds great beds my favourite shop.very good at recommending the best mattress great service great prices.
19 July 2026
Reply from Bensons For Beds - Workington695
We're so pleased to hear that you always choose us for beds and that we're your favourite shop! It's wonderful that you received great service and found the best mattress at great prices. Thank you for your feedback!
Team Bensons
I've already told Bensons and I will…
I've already told Bensons and I will not be ordering a thing from Benson beds again, there are other places to purchase beds and wardrobes from.
14 July 2026
Unprompted review
Reply from Bensons For Beds - Workington695
We're truly sorry to hear about your dissatisfaction with our products and that you won't be ordering from us again. We value your feedback.
Reply from Bensons For Beds - Workington695
We are so glad to hear you received very good service in our store! Thank you for sharing your positive experience with us.
Reply from Bensons For Beds - Workington695
We are so pleased you found your shipping experience easy and stress-free. Thank you for your kind words!
Spent £3000 on a bed from these only…
Spent £3000 on a bed from these only found out a year later that the delivery guys had damaged the bed.As they hid it with the mattress on top you couldnt see it went to bensons for bedas they sent aomeone out to examine it who said he couldnt fix it under warranty so now stuck with a damaged bed whilst paying for it definately wouldnt reccomend buying any beds from this company
11 July 2026
Unprompted review
Reply from Bensons For Beds - Workington695
Thank you for sharing your experience. We are truly sorry to hear about the issues you've encountered with your bed and the disappointment of discovering damage a year later. We understand how frustrating it must be to be in this situation, especially with the warranty not covering the repair. We will look into this further.
Good service from shop to delivery
27 June 2026
Reply from Bensons For Beds - Workington695
We're so pleased to hear you received good service throughout your experience with us. Thank you for sharing your positive feedback!
Team Bensons
excellent service
excellent service, delivered on time delivery men only to happy to carry mattress into correct bedroom, updated regularly when bed would be delivered.
29 June 2026
Reply from Bensons For Beds - Workington695
We're so pleased you received excellent service and that our delivery team was happy to help with your mattress. We appreciate you highlighting our timely updates!
Team Bensons
Original salesman very knowledgeable
Original salesman very knowledgeable. Benson kept updating on progress throughout.
Delivery men informed 30mins before arrival. Both very professional and obliging.
Thankyou all involved.
19 June 2026
Reply from Bensons For Beds - Workington695
We're so pleased our team provided knowledgeable service and kept you updated. It's wonderful that our delivery team was professional and obliging!
Team Bensons
Reply from Bensons For Beds - Workington695
We are pleased you found the service good! Thank you !
Great service from start to finish
Great service from start to finish, Ryan was very helpful & knowledgeable & helped us make the best choice for a new mattress & pillows 👍
11 June 2026
Reply from Bensons For Beds - Workington695
We're so pleased our team member was helpful and knowledgeable, assisting you in choosing the best mattress and pillows. Thank you for your kind words!
Team Bensons
Lies and poor quality
Wrong advice, wrong information, long lead time and poor products when they arrived. They also charged me to build the beds which the contractor does for free so they pocketed fee money. They wasn’t a choice for zero stars which would be my option
11 June 2026
Reply from Bensons For Beds - Workington695
We’re sorry to hear about your experience and apologise for the issues you’ve raised. We have tried to contact you to discuss this further. Please could you call us back on 0333 222 6800 at your convenience so we can look into what happened and address your concerns. Thank you.
Ryan was great at accommodating me in…
Ryan was great at accommodating me in store. He was patient when I was indecisive and helped to find me the best deals.
6 June 2026
Reply from Bensons For Beds - Workington695
We're so pleased our team member was great at accommodating you and helped find the best deals! Thank you for your kind feedback.
Team Bensons
The manager was lovely and couldn't do…
The manager was lovely and couldn't do anymore for me while I was in the shop super friendly. And if he could help he would nothing was too much and he spent loads of time going through beds to get me the best deal.......will definitely be back again. Great service great guy.
12 May 2026
Reply from Bensons For Beds - Workington695
That’s wonderful to hear! 😊 It’s great when someone really takes the time to make sure you’re happy and getting the best deal. We’re so pleased the manager looked after you so well—friendly, patient service like that makes all the difference. We’ll be sure to share your kind words, and we look forward to welcoming you back again soon! 🛏️✨
Reply from Bensons For Beds - Workington695
Thank you! We’re glad our delivery team were helpful and got everything assembled for you 😊
Excellent range of mattresses
Excellent range of mattresses, all available to try. Friendly and knowledgeable sales assistant.
6 May 2026
Unprompted review
Reply from Bensons For Beds - Workington695
We're delighted you found an excellent mattress range and that you could try them all. It's also great to hear our sales assistant was helpful!
Team Bensons
The salesman in the showroom was very…
The salesman in the showroom was very helpful and informative.
Delivery time was very disappointing
20 April 2026
Reply from Bensons For Beds - Workington695
We're glad the showroom assistance was helpful. We regret that the delivery timeframe was not ideal, and we appreciate your feedback on this.
Thank you for your positive review – Lauryn at Customer Care 💜
Ottoman bed. Bed has plenty of storage and the mattress is so comfy. Thank you. Will highly recommend.
The lady who dealt with us was really helpful, from the moment we walked into the store. Also fantastic delivery service, took the old bed and rubbish away.
16 April 2026
Reply from Bensons For Beds - Workington695
Lovely feedback — helpful service from the moment you arrived and a hassle‑free delivery is exactly what we aim for ⭐
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Excellent Team
16 April 2026
Reply from Bensons For Beds - Workington695
Thanks a bunch! We’ll pass the high‑five on to the team 🙌
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
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