Georgina, was very helpful and proffessional with trying to help me choose a mattress. I told her what i thought I wanted and then we explored different options. Everything went smoothly from choos... See more
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Georgina at the Warrington store was absolutely fantastic. She was so knowledgeable, kind, helpful and genuinely wanted to help us find a more suitable mattress. She took time with us to really explai... See more
Company replied
Fantastic customer service in store, no hard sell. Stress free delivery, within a reasonable time and polite delivery and assembly team. Very comfortable nights sleep in our new and lovely quality b... See more
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Expert advice, they gave us the best deal available, and the delivery was at the correct time . The product is exactly right for our needs
Company details
About Bensons For Beds - Warrington Winwick Road321
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 280 Winwick Road, WA2 8HJ, Warrington, Cheshire, United Kingdom
- 1925572319
4.8
Excellent
487 reviews
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Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your kind words! We strive to provide our customers with the best service and expertise possible. It's always a pleasure to hear that we have met your expectations. Thank you for choosing us, Megan at Customer Care
Very friendly and helpful staff
Very friendly and helpful staff
Good price on the product purchased
19 June 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate your positive feedback! We are happy to hear that our staff was helpful and that you were satisfied with the price.
Take care, Megan at Customer Care
Linda
Linda, at Warrington. Was very helpfull. She did everything she could to sort our somewhat complicated quote. She also followed up with a curtesy call the following day.
3 June 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that our team member was helpful and resourceful while handling your quote. We appreciate you acknowledging the follow-up call and thank you for your positive feedback. Take care, Megan at Customer care
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your amazing 5 star review John! Take care, Megan at Customer care
Reply from Bensons For Beds - Warrington Winwick Road321
We're glad you enjoyed your experience with our sales team at the Warrington branch. Thank you for this positive feedback, Megan at Customer Care
Was given lots of help and never felt…
Was given lots of help and never felt pressured on anything.
29 May 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that you felt supported and comfortable during your visit. Thank you for sharing your positive experience with us! Thank you, Megan at Customer Care
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate your positive feedback! We're happy to know our staff and products met your expectations. Our team values your business! Take care, Megan at Customer care
Gary was excellent
The range of beds was good, but Gary the salesman was excellent, very knowledgable, not pushy and very friendly
29 May 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that you found a good selection of beds. We appreciate your kind words regarding the salesperson. Take care, Megan at Customer care
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that the manager was helpful. Thank you for your positive feedback, Megan at Customer care
Very easy and pleasant experience.
The staff in the shop were very helpful and informative. The purchase was straightforward and a pleasant experience. We were sent lots of information and updates about delivery. Delivery was on time and trouble free.
22 May 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate you sharing your positive experience! We're happy to hear that our team was helpful and informative, and that your purchase and delivery were straightforward and trouble-free. Thank you, Megan at Customer care
I took my elderly mother in to buy a…
I took my elderly mother in to buy a new bed and the sales team could not have been more helpful or patient. Made the whole process much easier.
23 May 2025
Reply from Bensons For Beds - Warrington Winwick Road321
We're happy to hear that our team was helpful and patient while you were buying a new bed for your mother. Thank you for sharing your positive experience, Megan at Customer care
Reply from Bensons For Beds - Warrington Winwick Road321
We appreciate your kind words! It's great to hear our staff was helpful and informative without being pushy. Thanks for your support, Megan at Customer Care
Dreadful Experience
I purchased a bed ( over £800) from the Warrington store on the 5th May ,with a confirmed delivery date of the 20th May. As instructed, I dismantled my old bed the day before ready for my delivery between 7am and 9am the following day . At 5pm the day before delivery, I received a text to say as requested my delivery date had changed to the 30th May ! I went back to the store and spoke with Linda who was very helpful and she advised the mattress was out of stock and the bed had been taken off the van . I then phoned Customer Services and spoke with Jane, who via her manager offered me a small goodwill gesture , which I declined . I was then told it would be escalated the following day ( today) to a manager and I would receive a call back. It is now 5pm and I have not received a call back . I have now been left with no bed for 10 days . Surely you could have still delivered the bed and I could have used my own mattress . Why take it all of the van and it is unacceptable to give a customer just 14 hours notice of a significant change. The store staff are great , unfortunately their back office let them down . Dreadful experience and no follow up from a manager
19 May 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
We regret to learn about the issues with your bed delivery and the lack of communication. We appreciate you bringing this to our attention. We're sorry for the inconvenience and frustration this caused. We'll investigate what happened and work to prevent similar situations in the future. Thank you, Megan at Customer Care
No nonsense
No nonsense, clear positive advice and not pushy or gimmicky sales.
9 May 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for the kind review! At our business, we strive to provide genuine and valuable advice without any pushy sales tactics. We're glad you had a positive experience with us! 😀
Very easy to purchase a new mattress
Very easy to purchase a new mattress, well laid out showroom.
10 May 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your glowing review! We're thrilled to hear that you found our showroom easy to navigate and that your mattress purchasing experience was a breeze. Thank you for choosing us!
Superb service
Superb service from the Warrington store.They’re a credit to your company.
Steve had excellent knowledge of all your products and didn’t push us for anything.
Will definitely recommend to family and friends.
19 April 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for the great review! Our Warrington store takes pride in providing superb service and knowledgeable staff like Steve. We appreciate your recommendation and continued support. - Team Bensons 💜
A really positive experience
Had a really positive experience from start to finish. I’d already done my research so broadly knew what I wanted however Andy pulled it all together with me to make sure that I got exactly what I wanted. He took time to make sure that I understood the mattress variations, otterman options along with finding just the right headboard. Andy was kind and friendly ( something I value highly) and made sure that everything was covered thoroughly. A coffee would have been lovely though while my purchase was being finalised ☺️
18 April 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your amazing review! We are thrilled that you had a positive experience with us from start to finish. We strive to provide the best service and ensure that our customers get exactly what they want. We appreciate your feedback and we'll be sure to have some coffee ready for your next visit! ☺️
Sleep well, Team Bensons💜
A good nights sleep. I have always bought my beds from…
A guarenteed good nights sleep.
I have always bought my beds from Bensons for 20 yrs or so. The bed I bought for myself lasted over 12 years. Their beds have proved to be of good quality and there always seems to be an offer on, so competative prices. They offer a recycling service which is a big help in disposing of the used beds.
I found the sales persons have tended to use their knowledge of the products to aid a sale rather than sales tactics.
15 April 2025
Unprompted review
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your loyalty for the past 20 years! We take pride in providing top-quality beds at competitive prices. Our team is trained to educate, not pressure, our customers in finding the perfect bed. We also offer a convenient recycling service. Happy sleeping!
Extremely helpful
Very helpful, we had looked online so we had already decided what we wanted to purchase.
7 April 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your positive feedback! We're glad that our website was able to assist you in making your purchase decision. We strive to make the process as easy and efficient as possible for our customers. Thank you for choosing us!
Sarah was absolutely brilliant I would…
Sarah was absolutely brilliant I would thoroughly recommend anyone to go and see her
Alan Prescott
8 April 2025
Reply from Bensons For Beds - Warrington Winwick Road321
Thank you for your kind words, Alan! We are so glad to hear that you had a great experience with Sarah. We highly recommend her to anyone as well! Come back and see us again soon.
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