Friendly staff not pushy and very knowledgeable about the products got my king size bed and mattress through finance, and the process was very easy and completed within 10min. Very happy with the whol... See more
Location
Switch locationRiviera Way, TQ2 7AP Torquay, Devon, GB
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Paul and glen delivered 2 mattress this week.carried each mattress to the room it belonged to, collected all the packaging it came in and took it with them, they were genuinely willing to help, very i... See more
We visited the Torquay store and were warmly greeted by George. He gave us all the information we asked about, was extremely knowledgeable and not at all pushy. We could not of had better customer s... See more
Company replied
The store was great. We were greeted on arrival, allowed to look around and given good advice both from the team and from the display on each bed. I would prefer though to have the delivery price m... See more
Company details
About Bensons For Beds - Torquay Riviera Way
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Riviera Way, TQ2 7AP, Torquay, Devon, United Kingdom
4.8
Excellent
212 reviews
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Knowledgeable and helpful staff in…
Knowledgeable and helpful staff in store. Pleasant and efficient delivery men.
2 April 2026
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for your feedback! 😊 We’re delighted to hear the in‑store team were knowledgeable and helpful, and that the delivery team were pleasant and efficient too. Your kind words are much appreciated,
Megan | Customer Care Specialist💜
George was helpful and knowledgeable
3 April 2026
Unprompted review
Reply from Bensons For Beds - Torquay Riviera Way
We appreciate you sharing your experience with us. We are so pleased to hear that our team member was knowledgeable and helpful.
very happy
Sales team know there products, the delivery was on time. Very helpful and neat.
2 April 2026
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for your feedback! 😊 We’re glad to hear the sales team were knowledgeable, and that delivery was on time, helpful, and neat. We really appreciate you sharing your experience,
Megan | Customer Care Specialist⭐
My experience has been great
My experience has been great. Im most definitely happy with my new bed and as well as the customer service it was a 10/10.The staff were amazing they arrived on time for the assembly ans did and immaculate job,as well as the store customer service was top-notch, I was helped until I was satisfied.
29 March 2026
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for the amazing review! We’re thrilled you love your new bed and had a 10/10 experience from the store to the assembly team — we’ll be smiling all day!
See you next time!😊
Megan | Customer Care Specialist
Excellent sales team and customer service
I had a problem with a bed bought from bensons earlier this year. It was too hard for me. I contacted bensons Torquay and From the salesman to customer service the problem was dealt with superbly. You hear so many complaints about customer service but I can honestly say Bensons team were fantastic.
29 March 2026
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for sharing your experience! 😊 We’re really pleased to hear the Torquay team and our customer service handled everything so well and helped find the right solution for you. It means a lot to know we could turn a problem into a positive experience — thanks for choosing us,
Megan | Customer Care Specialist
Do not order a bed from here they…
Do not order a bed from here they customer service and rude and unhelpful I ordered a bed and had it delivered to my new address we used the finance option and they have used the billing address as the delivery address completely refused to accept responsibility
12 March 2026
Reply from Bensons For Beds - Torquay Riviera Way
I’m really sorry to hear about your experience. This isn’t the level of service we want for our customers. We have set a resolution in place to get your order back out to you.
We are sorry for the inconveniences caused,
Megan at Customer Care
Reply from Bensons For Beds - Torquay Riviera Way
Thanks for the great review Barbara! So glad you enjoyed the service — we love making things easy and friendly from start to finish.
We truly appreciate your kind words.
Megan at Customer Care💜
Very positive experience
We recently bought an Igel mattress from Bensons for beds in Torquay. It was a very positive experience throughout. Steve greeted us at the store and was helpful and knowledgeable about the products. We appreciated that we were given time to try the mattresses ourselves without a ‘hard sell’.
Once we had placed our order, we were kept informed of the delivery date and time. The delivery was excellent. We are now enjoying restful sleep on our new mattress.
5 March 2026
Reply from Bensons For Beds - Torquay Riviera Way
Thanks for the fantastic review! So glad Steve made your visit relaxed, helpful, and totally pressure‑free — mattress testing should always be that chill! Delighted the delivery went smoothly and even happier to hear you’re now sleeping soundly on your new iGel. Enjoy every dreamy night,
Megan at Customer Care💜
From showroom to delivery and assembly
From showroom to delivery and assembly, I was kept up to date at all times and could not fault the service.
13 March 2026
Reply from Bensons For Beds - Torquay Riviera Way
Thank you so much for your feedback! We’re delighted to hear everything went smoothly from the showroom to delivery and assembly. Keeping you updated every step of the way is exactly what we aim for, and we’re thrilled the service couldn’t be faulted.
Sleep well,
Megan at Customer Care
Had wonderful customer service from Jake in Torquay
Had wonderful customer service from Jake in Torquay. Thank you so much
9 March 2026
Reply from Bensons For Beds - Torquay Riviera Way
Thank you so much for your lovely review! We’re delighted to hear that you received wonderful customer service from Jake in Torquay. We’ll be sure to pass your kind words on to him — feedback like this really means a lot.
If there’s anything else we can help you with, please let us know,
Megan at Customer Care
Just the service you want!
After coming from another Bed store and not having a Dreamy experience just push hard sell which actually put me off, I walked into Bensons and What a service! Explained what I wanted, my budget , just wanted to take my time decide and try.
Steve, who was in the Torquay branch was just the person to help, took my stress levels to wanting to rest on a bed 🤣 he pointed me in the right direction for everything that matched my needs and allowed me to try at my own pace, no pressure, just kept checking in and answering questions I had.
I walked away with a fabulous deal and Amazing bed! And slept well since.
Great service all the way through.
One happy girlie. 😊😘
1 March 2026
Reply from Bensons For Beds - Torquay Riviera Way
Amanda,
We appreciate your positive feedback. We're happy to hear that you received excellent service and found the perfect bed within your budget. It's great to know you felt comfortable and supported throughout your purchase. Thank you!
Team Bensons
The whole purchase process was pain free
The whole purchase process was brilliant & pain free in the Torquay store. The delivery men Paul & Ryan were amazing delivering the bed and mattress to the room and explaining how it is all put together.
1 March 2026
Reply from Bensons For Beds - Torquay Riviera Way
Peter O'Neill,
We really appreciate your wonderful feedback! It's great to know the purchase was brilliant and easy. We're also delighted the delivery was amazing, with helpful explanations.
Team Bensons
Saes assistant excellent
Steve the sales assistant was very informative and helpful as 2 older clients
25 February 2026
Unprompted review
Reply from Bensons For Beds - Torquay Riviera Way
Really appreciate your kind words! Great to hear Steve took the time to guide you clearly and helpfully. He’ll be delighted with your comments!
Looking forward to seeing you again!
Megan at Customer Care
In a word Steve the salesman!
In a word Steve the salesman! But not just him, all salesmen were all pleasant . They gave me lots of time to lie on the beds and didn’t stand over me! I bought one and did all the paperwork that Steve went through so l knew what it was costing. However I decided to cancel, so phoned Steve and told him. He was brilliant saying he would get everything sorted. But I went again and actually bought a bed double the cost, which I’m very happy with! PS the Bensons delivery guys were equally helpful! Definitely would buy from them again!
19 February 2026
Reply from Bensons For Beds - Torquay Riviera Way
We appreciate your positive feedback! We're happy to hear that our team was pleasant and helpful, and that you felt comfortable during the selection process. We're also glad the delivery team was helpful. We value your business! Thank you for your positive review – Lauryn at Customer Care 💜
Friendly and informative staff in the…
Friendly and informative staff in the showroom. The delivery of the mattress was on the date specified and handled professionally.
15 February 2026
Reply from Bensons For Beds - Torquay Riviera Way
We appreciate you sharing your positive experience! We're happy to hear that you found our showroom staff friendly and informative and that the mattress delivery was professionally handled.
Great customer service and good deal
Jake, our sales advisor, was so helpful in finding us the perfect matress and base. We went elsewhere afterwards and found similar but came back to Bensons because how lovely Jake was!
Jake helped us get a really good deal and we are really happy with our purchase.
15 February 2026
Reply from Bensons For Beds - Torquay Riviera Way
We're so glad to hear that our sales advisor was so helpful and that you're happy with your purchase! It's great to know that their service brought you back to us. Thank you for your positive feedback.
Reply from Bensons For Beds - Torquay Riviera Way
We appreciate you taking the time to share your experience. We are so glad to hear our service was on time, courteous, and efficient!
Good experience prompt delivery and…
Good experience prompt delivery and arrived within designated time slot
8 February 2026
Reply from Bensons For Beds - Torquay Riviera Way
We appreciate your positive feedback. We're happy you had a good experience and that the prompt delivery arrived within the designated time. Michael @ Team Bensons
Efficient and kind customer service and…
Efficient and kind customer service and regular updates on delivery date and times
7 February 2026
Reply from Bensons For Beds - Torquay Riviera Way
We appreciate you sharing your experience! We're so happy to hear you received efficient and kind service and timely delivery updates.
Brilliant service
Initial purchase and delivery all went very smoothly, great products and service.
After a couple of days, needed to change mattress, due to it being too hard for me. It was no problem, great service once again. Small charge which is understandable, new mattress on way, old one will be taken away at same time. Brilliant.
7 February 2026
Reply from Bensons For Beds - Torquay Riviera Way
We're happy to hear that your initial purchase and delivery went smoothly. We appreciate your positive feedback and are glad that the mattress exchange process was easy.
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