Tim the salesman was very helpful in advising me to the products available and times of delivery advice. He was very knowledgeable and friendly easy to talk to an asset to the Company.
Company replied
Location
Switch locationUnit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB
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Easy ordering - advice from sales person was helpful . Bought mattress that would be suitable for both of us. Advised when mattress would be delivered and delivery was perfect. Advised of date and... See more
Company replied
Seeking a small double bed, many stores do not stock. Salesman Dan very helpful talked me through what was available. Tested mattresses from soft to hard. After doing this and lying on several options... See more
Company replied
Really pleased with the service I received from Kelly at the Liverpool Speke retail store when I visited the store to enquire about purchasing a new mattress.She was very polite,personable & knowledge... See more
Company replied
Company details
About Bensons For Beds - Speke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, United Kingdom
4.9
Excellent
202 reviews
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Experience of excellent service and
Me and my wife were being many different places to look for our new bed. eventually we have found our dream bed at Bensons all because not only the quality of the bed the most important to us but a Miss kelly a wonderful staff of Bensons in Speke retail park of Liverpool and she has being very helpful and patient all the way to explain all the beds and fully understood our need for ours a new bed she has provided a great service of Bensons.
16 August 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you and your wife found your dream bed at our store. We appreciate you acknowledging how our staff member helped you discover the perfect bed by understanding your needs. We value your feedback and hope you love your new order, Megan at Customer care
No pressure
No pressure, no fuss straightforward honest sales, great deal , didn't try oversell give me exactly what I asked for ,would highly recommend this store.
3 August 2025
Reply from Bensons For Beds - Speke
Thank you so much for your positive feedback! We strive to make your shopping experience hassle-free and believe in transparent and honest sales. We're glad you found what you were looking for and would love to have you back anytime. Thank you for recommending us!
Everything was conducted in a very…
Everything was conducted in a very professional manner from good sales person to updates and delivery service
29 July 2025
Unprompted review
Reply from Bensons For Beds - Speke
Thank you for your positive review! We strive to provide excellent service every step of the way, from our knowledgeable sales team to our efficient delivery service. It's always great to hear when our customers are satisfied with their experience. We appreciate your business and hope to see you again in the future, Megan at Customer Care
Great customer service
23 July 2025
Reply from Bensons For Beds - Speke
Thank you so much for your kind words about our customer service! We strive to provide the best experience possible for our customers. Your satisfaction means everything to us. Megan at Customer Care😊
Reply from Bensons For Beds - Speke
Thank you for your kind words! It was a pleasure serving you and we strive to always provide knowledgeable and friendly service with patience and politeness. We look forward to welcoming you back soon, Megan at Customer Care
ked…
From the moment we walked in we looked around before sales lady come to enquire if we needed help with being made to feel pressured. Also every question ( and there was plenty) was answered in an honest and friendly way whilst fully understanding this was an expensive purchase and we needed to feel really reassured which we were. The lady in question was called Tracey and she was a credit to the store while Dan another sales rep was also happy to help. A very happy experience.
28 July 2025
Unprompted review
Reply from Bensons For Beds - Speke
Thank you for your kind words! We're thrilled to hear that Tracey and Dan provided you with a pressure-free and informative shopping experience. Our team takes pride in making sure our customers feel confident and reassured in their purchases. Thank you for choosing our store, Megan at Customer Care
Reply from Bensons For Beds - Speke
Thank you for the great review! We strive to make every experience with us smooth and hassle-free. Our staff takes pride in their knowledge and are always happy to assist. See you again soon, Megan at Customer Care
Fantastic sales person
23 July 2025
Reply from Bensons For Beds - Speke
Thank you for your kind words! It's our pleasure to have fantastic salespeople who are dedicated and passionate about providing exceptional service to our customers. We appreciate your support! Megan at Customer Care😊
Reply from Bensons For Beds - Speke
Thank you for your positive feedback! We are so glad to hear that our delivery team was helpful and friendly during your experience with us. We strive to provide exceptional customer service every step of the way, Megan at Customer Care
Informative
It's make my choice easy as the sales person was very helpful and informative.
15 July 2025
Reply from Bensons For Beds - Speke
We are thrilled to hear that our salesperson was able to assist you and make your decision easier. Thank you for choosing us, Megan at Customer Care
The staff were excellent and gave us…
The staff were excellent and gave us time to look and discuss our purchase they were there to give us any advice we needed
13 July 2025
Reply from Bensons For Beds - Speke
Thank you for your positive review! We're so glad our staff provided excellent service and assisted with your purchase. We're always here to offer advice and help in any way we can. We hope to see you again soon, Megan at Customer Care
Good bed
Dan looked after us really well and made the buying process so easy. Really happy with the options and price.
11 July 2025
Reply from Bensons For Beds - Speke
Thank you for the kind words! We strive to make the buying process smooth and offer competitive prices. We are thrilled that Dan provided excellent service. Enjoy your new purchase, Megan at Customer Care
The employee that i dealt with was…
The employee that i dealt with was polite, knowlegeable, and extremely helpful, and the mattress i purchased is high quality and very comfortable
17 June 2025
Reply from Bensons For Beds - Speke
Thank you so much for sharing your experience! Our team takes pride in providing top-notch service and we're thrilled to hear you love your new mattress. Enjoy your restful nights ahead, Megan at Customer Care
Whilst only showing two versions of…
Whilst only showing two versions of mattresses they were knowledgable and very accommodating.
6 July 2025
Reply from Bensons For Beds - Speke
Thank you for your kind review! We're happy to hear that our knowledge and accommodation made for a great experience. We're always here to help you find the perfect mattress! Megan at Customer Care🛏😃
Daniel was very informative and helpful…
Daniel was very informative and helpful about my requirements for the Ottoman bed frame.
Also I went back next day to purchase the mattress and Dan was equally helpful.
2 July 2025
Reply from Bensons For Beds - Speke
Thank you for the amazing review! We're so glad Daniel was able to assist you with your Ottoman bed frame and mattress needs. It's always our goal to provide informative and helpful service to our valued customers. We appreciate your business and hope to see you again, Megan at Customer Care
Very good service at the shop.
28 June 2025
Reply from Bensons For Beds - Speke
Thank you for your kind feedback! We are thrilled to hear that you had a positive experience at our shop. We strive to provide excellent service to all our customers. We hope to see you again soon! Take care, Megan at Customer Care
Great customer service
From deciding what I wanted and getting great help and advice from Kelly in the Liverpool Speke store, It was great. The delivery time was about a week and the day of the delivery I was kept up to date with emails, texts and a call . Fantastic service from start to finish. I would definitely recommend Bensons for Beds
25 June 2025
Unprompted review
Reply from Bensons For Beds - Speke
We're happy to hear about the fantastic service you received, from the helpful advice to the delivery updates. It's great to know that you had a positive experience and would recommend us. Thanks for your review Jayne. Megan at Customer Care
Excellent customer service from Kelly
Excellent customer service from Kelly, Liverpool Speke store
17 June 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback. Take care, Megan at Customer Care
Bensons Mersey Retail Park Speke
Member of staff Dan at the Speke store was very helpful and knowledgeable explaining everything. He explained in detail about the bed types available, the mattresses, the finance options, recycling the old bed and the delivery. A great customer journey. We were returning customers and have found Bensons on both occasions to be competitive on their price aswell as providing an informed experience.
3 June 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you found our team member helpful and knowledgeable. It's great to know that you had a great customer journey and found our prices competitive. Thank you for being a returning customer and for your positive feedback. Take care, Megan at Customer Care
Very happy - no hassle, great service
Really helpful staff in your Speke store, found a great mattress in our price range. Delivery was as booked on time and delivery people were so polite and respectful in my home, no issue with delivery at all, would use again.
21 May 2025
Reply from Bensons For Beds - Speke
We appreciate your positive feedback regarding our Speke store Ashley! We're happy to hear that our staff were helpful in finding a mattress that fit your budget. It's great to know the delivery went smoothly and our team was respectful. Thank you, Megan at Customer Care
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