Tim the salesman was very helpful in advising me to the products available and times of delivery advice. He was very knowledgeable and friendly easy to talk to an asset to the Company.
Location
Switch locationUnit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB
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Easy ordering - advice from sales person was helpful . Bought mattress that would be suitable for both of us. Advised when mattress would be delivered and delivery was perfect. Advised of date and... See more
Company replied
Seeking a small double bed, many stores do not stock. Salesman Dan very helpful talked me through what was available. Tested mattresses from soft to hard. After doing this and lying on several options... See more
Company replied
Really pleased with the service I received from Kelly at the Liverpool Speke retail store when I visited the store to enquire about purchasing a new mattress.She was very polite,personable & knowledge... See more
Company replied
Company details
About Bensons For Beds - Speke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, United Kingdom
4.9
Excellent
200 reviews
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Tim the salesman was very helpful in…
Tim the salesman was very helpful in advising me to the products available and times of delivery advice. He was very knowledgeable and friendly easy to talk to an asset to the Company.
31 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bensons For Beds - Speke
Thank you for your feedback! We're thrilled to hear that you had a quick and efficient experience with us. Our team works hard to provide fast service, and it's great to know we met your expectations. Thank you for visiting our store!
very helpful in store and delivery went…
very helpful in store and delivery went very smoothly . very pleased with everything
18 October 2026
Reply from Bensons For Beds - Speke
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience in-store and that your delivery went smoothly. Your satisfaction is our top priority, and we look forward to serving you again soon!
Very good people to deal with would…
Very good people to deal with would recommend them anytime
21 October 2026
Unprompted review
Reply from Bensons For Beds - Speke
Thank you for your kind words! We truly appreciate your recommendation and are thrilled to hear you had a great experience with us. Our team is dedicated to providing excellent service, and your support means a lot. We look forward to serving you again soon!
Excellent and helpful
The manager was polite and helpful.
He explained options available to us and useful information to help us make a choice.
7 October 2026
Reply from Bensons For Beds - Speke
Thank you for your kind words! We're thrilled to hear that our manager was able to assist you effectively. Providing helpful information is our priority, and we're glad you found it useful. We look forward to serving you again soon!
EXCELLENT SERVICE
Easy ordering - advice from sales person was helpful .
Bought mattress that would be suitable for both of us.
Advised when mattress would be delivered and delivery was perfect.
Advised of date and time scales for delivery and guys took it straight to bedroom.
29 September 2026
Unprompted review
Reply from Bensons For Beds - Speke
Thank you for your wonderful feedback! We're thrilled to hear that our team was able to assist you in finding the perfect mattress. It's great to know the delivery went smoothly as well. We appreciate your support and look forward to serving you again!
Customer service from kelly in the…
Customer service from kelly in the liverpool speke store was outstanding
16 September 2026
Reply from Bensons For Beds - Speke
Thank you for your kind words! We are delighted to hear that Kelly provided you with outstanding customer service at our Liverpool Speke store. We strive to provide the best service possible to all our customers. Come back and see us again soon!
Had a great experience with Timmy in…
Had a great experience with Timmy in the Liverpool Speke store and the lads that done the delivery where very helpful and also funny
14 September 2026
Reply from Bensons For Beds - Speke
We're thrilled to hear you had a great experience at our Speke store! Our team is always ready to provide helpful and fun service. Thank you for your kind words, and we look forward to seeing you again soon! 😊
Kelly was really helpful and patient…
Kelly was really helpful and patient when my daughter was deciding which bed to get, explained our options and ordering was a quick & easy process.
8 September 2026
Reply from Bensons For Beds - Speke
Thank you for your kind words! We are thrilled to hear that Kelly provided excellent assistance and made the ordering process easy and smooth. We appreciate your business and hope your daughter loves her new bed!
Reply from Bensons For Beds - Speke
Thank you so much for your kind words! We strive to provide top-notch service every time and are thrilled to hear we succeeded once again. We appreciate your support.
Kelly was knowledgeable, helpful and professional. Lovely lady
Hi
I’ve previously filled/completed this form already based on our recent experience. Thank you to Kelly in the Speke store.
28 August 2026
Reply from Bensons For Beds - Speke
Hello,
Thank you for your feedback! 😊 We're glad to hear Kelly at our Speke store provided such great service. We'll be sure to pass on your kind words. Thank you for taking the time to share your experience with us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
Great service instore with excellent…
Great service instore with excellent communication throughout including up to delivery.
31 August 2026
Reply from Bensons For Beds - Speke
Thank you for the kind words! We are so pleased that you were happy with our service from store through to delivery. We hope you enjoy your new purchase!
Reply from Bensons For Beds - Speke
Hello Claire,
Thank you for your fantastic review! 😊 We're delighted to hear that you received fab customer service. Providing friendly, helpful, and exceptional support is what we strive for, so it's wonderful to know we made a positive impression. Thank you for choosingus, and we hope to see you again soon,
Megan | Customer Care Specialist
The firm mattress we really wanted.
We have went through a few supposedly firm mattresses purchased on Amazon but haven’t really been the ‘firm’ we wanted. The mattress we have purchased here is exactly what it says on the tin, proper firm! Very happy with the purchase, base and mattress and the overall experience.
3 August 2026
Reply from Bensons For Beds - Speke
Thank you for your glowing review! We strive to provide our customers with the best quality products, and we are thrilled that our firm mattress exceeded your expectations. We appreciate your business and hope you continue to have a great overall experience with us. Sweet dreams! 😊 #firmmattress #happycustomer
Excellent service at store
Excellent service at store. Manager Kyle had good knowledge of products & gave helpful advice. timely delivery by helpful & courteous staff and great mattress
26 July 2026
Reply from Bensons For Beds - Speke
We're so pleased to hear about the excellent service you received in-store! It's wonderful that our manager was knowledgeable and provided helpful advice. We're also delighted that your delivery was timely and handled by courteous staff, and that you're enjoying your new mattress.
Team Bensons
Customer Service
At the Speke, Liverpool branch, Phil was fantastic! Had thorough knowledge, answered all our questions, and was just extremely helpful and patient with us he made the experience a good one.
26 July 2026
Reply from Bensons For Beds - Speke
We're absolutely delighted to hear about your fantastic experience at our Speke, Liverpool branch! It's wonderful that our team member provided thorough knowledge, answered all your questions, and was extremely helpful and patient, making your experience a good one.
Team Bensons
Everything perfect from entering the…
Everything perfect from entering the shop to the bed being delivered and set up
25 July 2026
Reply from Bensons For Beds - Speke
Thank you for your fantastic review! We're delighted to hear that everything was perfect from the moment you entered the store right through to the delivery and setup of your new bed.
Thank you for choosing Bensons for Beds. We hope you enjoy many comfortable and restful nights in your new bed! 😊
No pressure selling.
The salesman, Phil, was very helpful and we were able to choose a suitable mattress without feeling under any pressure to buy.
17 July 2026
Reply from Bensons For Beds - Speke
We're so pleased to hear that our salesperson was very helpful and that you were able to choose a suitable mattress without feeling under any pressure to buy.
Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Speke
We're so pleased to hear that your experience, from in-store to delivery, was stress-free and really good. Thank you for sharing your positive feedback!
Small double ottoman
I went to Bensons just to have a look at small ottoman double beds as i needed one but was just looking. The assistant was so informative (not at all pushy). I went for a coffee to have a think about it. I came back & bought the bed headboard mattress, delivery, they're taking my old bed AND mattress (with a fee) they will put up my bed & I got a discount. I am a very happy Bensons customer. Especially the fact I live in Manchester & we were in Speke Liverpool where we bought the bed. It was a very great experience. I would recommend to everyone.
4 July 2026
Unprompted review
Reply from Bensons For Beds - Speke
We're absolutely thrilled to hear about your wonderful experience! It's fantastic that our team member was so informative and helpful without being pushy, making your decision an easy one. We're delighted you're a very happy customer and appreciate your recommendation.
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