Hi I’ve previously filled/completed this form already based on our recent experience. Thank you to Kelly in the Speke store.
Location
Switch locationUnit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB
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See what reviewers are saying
We have went through a few supposedly firm mattresses purchased on Amazon but haven’t really been the ‘firm’ we wanted. The mattress we have purchased here is exactly what it says on the tin, proper f... See more
Company replied
The staff at the Speke branch in Liverpool were amazing. Kelly in particular was thorough and I didnt feel pressured at all. There was a lot to consider with purchasing 2x beds and 2x mattresses in so... See more
Company replied
Seeking a small double bed, many stores do not stock. Salesman Dan very helpful talked me through what was available. Tested mattresses from soft to hard. After doing this and lying on several options... See more
Company replied
Company details
About Bensons For Beds - Speke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, United Kingdom
4.9
Excellent
190 reviews
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I couldn’t decide on which mattress…
I couldn’t decide on which mattress would suit my needs.
Dan was very knowledgeable and helpful, he didn’t rush me into making any decisions.
Very good service
9 November 2025
Reply from Bensons For Beds - Speke
We're happy to hear that our service helped you find the right mattress. We appreciate you mentioning how helpful our team was in guiding your decision. Thanks for your feedback,
Megan at Customer Care
I highly recommend Bensons Bed!
I highly recommend Bensons Bed!
We found the quality of their product to be fantastic, especially considering the affordable price.
A big thank you to team member Phill, who was incredibly helpful in guiding us to choose the best product for our needs.
4 November 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you found a fantastic, affordable product at our store. We appreciate you mentioning how helpful our team member was in guiding you to the best product for your needs.
We're always here if you need anything else,
Megan at Customer Care!
Reply from Bensons For Beds - Speke
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
The manager was great
The manager was great, she was very knowledgeable and patient with us. We really enjoyed the experience.
5 November 2025
Reply from Bensons For Beds - Speke
Thank you for your feedback Anthony. We’re delighted to hear that the manager provided knowledgeable and patient support, making your experience enjoyable.
Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Speke
Thank you for sharing your experience! We’re delighted to hear that Kelly provided you with excellent service. Your feedback is greatly appreciated and helps us continue delivering the highest level of care.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service
Tracy was very helpful and friendly spending a lot of time making sure l found the mattress and bed that suited my needs.
31 October 2025
Reply from Bensons For Beds - Speke
We’re delighted to hear Tracy took the time to help you find the perfect mattress and bed! Friendly, patient service is what we aim for, and it’s great to know she made the process easy and enjoyable for you.
Thank you for your positive review Christine – Lauryn at Customer Care 💜
Dan was very knowledgable and helpful
Dan was very knowledgable and helpful, great experience finding the perfect bed for me in Speke Bensons.
1 November 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you had such a positive experience! It's great to know that our team was helpful in finding the perfect bed for you. Thanks for your feedback,
Megan at Customer Care
Customer service was excellent Tracy…
Customer service was excellent Tracy was very helpful in store
31 October 2025
Reply from Bensons For Beds - Speke
We appreciate your feedback! We're so glad to hear that you found our in-store customer service excellent and helpful. Thank you,
Megan
Customer Care Team
The staff member Daniel G who served us…
The staff member Daniel G who served us throughout our visit was very helpful from start to finish. He wasn’t pushy but gave us time to look and ask questions. He explained clearly whilst giving me time to sign full information to my husband who is Deaf.
We left the shop looking to look around and compare prices and chat. We decided to go with Bensons because we were happy with the mattress we preferred, the price and the Customer Service we received.
Thank you Dan.
28 October 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you received such helpful service during your visit. It's great to know that you felt comfortable and supported in your decision. Thank you for your positive feedback,
Megan at Customer Care
Staff where good and gave good advice.
Staff where good and gave good advice.
But found the delivery charge of 49.00 pound a bit much as it is only a roll mattress which will be delivered in a box. Think we should off been able to click and collect free.
23 October 2025
Reply from Bensons For Beds - Speke
We're really glad to hear our staff were helpful and gave you good advice — that’s exactly the kind of service we aim to provide. We understand your concerns about the delivery charge and we appreciate you sharing your thoughts.
Thank you for an amazing review Maria– Lauryn at Customer Care 💜
Speke’s Bensons for Beds are the Best!
We liked the layout and location of the store, the ease of parking and most importantly the high quality calibre of the staff and the beds/mattresses in stock. Phil was really impressive with his knowledge and experience and was very responsive to our needs. Dan was equally professional and helped us sort out the best finance options for our purchase!
22 October 2025
Unprompted review
Reply from Bensons For Beds - Speke
We're thrilled to hear you had such a positive experience. It’s fantastic to know their knowledge and professionalism helped make your visit smooth and enjoyable. We’re so glad you found the perfect bed and finance option with their support!
Thank you for an amazing review Tracey– Lauryn at Customer Care 💜
Excellent customer service from start…
Excellent customer service from start to finish.
Delivery was on time and bed was taken upstairs to the bedroom to be set up.
Would highly recommend Bensons to my friends and family.
23 October 2025
Reply from Bensons For Beds - Speke
We're happy to hear that you received excellent customer service and your bed was delivered and set up without a problem. We appreciate your recommendation!
Thank you for your review Moira – Lauryn at Customer Care 💜
Exceptional Service…
Tracy was very helpful and made the process of choosing a mattress very simple.
13 October 2025
Reply from Bensons For Beds - Speke
We're happy to hear that the mattress selection process was simple and helpful. We appreciate you taking the time to share your positive experience,
Megan at Customer Care
Great customer service!
Great customer service!
Tracey and Dan were so helpful. We were very happy with the service and price.
Thank you
11 October 2025
Reply from Bensons For Beds - Speke
We appreciate you sharing your positive experience! We are happy to hear that you were very satisfied with the service and price you received. Thank you for your review – Lauryn at Customer Care 💜
Customer service was real good,
29 September 2025
Reply from Bensons For Beds - Speke
We appreciate your kind words about our customer service. Thank you for sharing your positive experience with us!
Thank you,
Lauryn at Customer Care
Great service as usual
Great service as usual, it’s my second purchase from the Mersey Retail Park store and the staff are lovely and knowledgeable
29 September 2025
Reply from Bensons For Beds - Speke
Thanks a bunch for your amazing 5 star review Mrs Wynne! 🌟 So happy to hear you love our Mersey Retail Park team! Can’t wait to see you again soon, Megan at Customer Care✨
Phil was Very friendly not pushy at all…
Phil was Very friendly not pushy at all took time to show us the different types of mattresses and pillows just waiting on delivery
19 September 2025
Unprompted review
Reply from Bensons For Beds - Speke
We're happy you found our team member to be friendly and helpful while selecting your mattress and pillows. We appreciate your business and hope you enjoy your new purchase!
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Speke
We're glad you found our assistance helpful and pressure-free. Thank you for your positive feedback; we appreciate it!
Thank you,
Lauryn at Customer Care.
Didn't feel pressurised.
Staff were nice and friendly. Didn't feel pressurised at any point.
21 September 2025
Unprompted review
Reply from Bensons For Beds - Speke
We're happy to hear that our staff were nice and friendly, and that you felt no pressure. We appreciate your positive feedback!
Thank you,
Lauryn at Customer Care.
Perfect buying experience
Friendly helpful staff. Pleasant non pressured environment. Easy to purchase. Interest free credit. Delivery was well managed and delivery drivers very helpful
12 September 2025
Reply from Bensons For Beds - Speke
We appreciate you sharing your positive experience. We're happy to hear that our staff was friendly and helpful and that you found it easy to purchase with well-managed delivery.
Thank you,
Lauryn at Customer Care.
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