It was a very pleasant and productive experience at the Poole store. I had little knowledge on beds and mattresses before going there but left better informed and with a grand bed and mattress... See more
Location
Switch locationUnit C8 Poole Retail Park, Poole Road, BH12 1DN Branksome, Poole, GB
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⭐ Outstanding Service at Bensons for Beds, Poole! ⭐ We honestly couldn’t be happier with our experience with Bensons for Beds! It all started with a chat with one of their agents on the... See more
Bed - Mattress and bed installers were good, and the Gentleman who we ordered the bed from at the Branksome branch was very knowledgeable.
Company replied
Helpful and attentive staff instore. Nothing too much trouble, very patient, despite the card payment system not working, meaning they had to route it through another store. (Otherwise I would have... See more
Company replied
Company details
About Bensons For Beds - Poole692
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit C8 Poole Retail Park, Poole Road, BH12 1DN, Branksome, Poole, United Kingdom
- 1202037271
4.9
Excellent
403 reviews
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Excellent service
The staff were very friendly and knowledgeable. There is a wide variety of mattresses to try and we did not feel pressurised at any point.
18 November 2025
Reply from Bensons For Beds - Poole692
We're happy to hear that you found our staff friendly and knowledgeable, and that you appreciated the variety of mattresses without feeling any pressure. Thanks for your review,
Megan at Customer Care
Excellent Serice
We were served by Timm. Timm was1 very helpful and not at all pushy.
Timm wanted to make sure we were purchasing the right item for ourselves
14 November 2025
Reply from Bensons For Beds - Poole692
We're glad you enjoyed your experience with us Mr and Mrs O'Neil. It's great to hear that our team member was so helpful in ensuring you found the perfect item without any pressure. Thank you for your feedback,
Megan at Customer Care
First class service from start to…
First class service from start to finish! Now for a good nights sleep!
15 November 2025
Reply from Bensons For Beds - Poole692
We're happy to hear that you received first-class service Steve. Thank you for your positive feedback, and we hope you enjoy a good night's sleep,
Megan at Customer Care
Reply from Bensons For Beds - Poole692
We appreciate you sharing that you received excellent service from our helpful sales team! Thank you for your review Dan,
Megan at Customer Care
Nice mattress and delivery
Ordered an ex display mattress from Paul at the Branksome Poole store. He guided us through our options with his great knowledge and experience. This made the buying process easy.
Delivery by a local team headed by Alex was a dream. Alex agreed a delivery date and time that fitted with our busy schedule and updated us throughout the process. They placed the mattress on the base and removed the wrapping. A thoroughly fantastic guy.
14 November 2025
Unprompted review
Reply from Bensons For Beds - Poole692
We're happy to hear that our team member's knowledge and experience made your buying process easy Mitchell. It's great that the delivery team accommodated your schedule and provided such excellent service. Thank you for your positive feedback,
Megan at Customer Care
A wide range of beds and bases to chose…
A wide range of beds and bases to chose from and both salespeople were very friendly and helpful. The bed we chose was very reasonably priced. The only criticism is the fact a 50pound delivery charge was loaded after we agreed to purchase, a bit deceitful.
11 November 2025
Reply from Bensons For Beds - Poole692
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
New bed purchase
The purchase of our new bed from Benson's for beds at Poole was a very smooth and easy transaction from the initial purchase through to the delivery and assembly of the bed a few weeks later. The delivery men were friendly and efficient , arrived on time and completed the bed assembly within an hour, well worth paying the extra for. All in all a great purchase, fully recommended,well done!
9 November 2025
Reply from Bensons For Beds - Poole692
We’re thrilled to hear your experience was smooth from start to finish! It’s great to know the delivery team made everything hassle-free and that the assembly service was worth it. Your recommendation means a lot to us!
Thank you for your positive review Pete – Lauryn at Customer Care 💜
Mattress - Air 2.0
We were advised very clearly and kindly about what'd be the best choice of mattress and best options to us. Apologies but the name escapes me, but the representative was very friendly and had great knowledge and made us feel welcome.
1 November 2025
Unprompted review
Reply from Bensons For Beds - Poole692
Thank you for your feedback. We’re delighted to hear that you received clear and friendly advice when choosing the best mattress for your needs. Our team takes pride in making customers feel welcome and well-informed throughout the process.
Thank you for your positive review – Lauryn at Customer Care 💜
Great efficient service !
A wonderful team at Bensons in Branksome Retail Park. Efficient and helpful. Thanks for your great service.
1 November 2025
Reply from Bensons For Beds - Poole692
We're so happy to hear that you had a wonderful experience with our efficient and helpful team! We appreciate you taking the time to acknowledge our great service.
Tell a friend—we’d love to help them too!
Megan at Customer Care
Very pleasant
Very pleasant. Both times we went in with family to look around, try, and decide on the mattresses we would like, especially Rubben on initial visit and both gentlemen on our second visit I think the purchase was processed by store manager, I hope I remember correctly being Paul (not sure) but they were all very friendly, calm, approachable, not pushing to close the sale. Rubben was very knowleadgeable, friendly, calm, appreciating my knowledge to details having already done my research online beforehand on mattresses. Rubben was patient and open, not irritated by my multitude of questions and our undecided position. He had the patience and be there like a friend would be to guide and support in our decision eith as much details as possible. We came back with our son to test and find a mattress for him too and the research was less time consuming due to the help we already had the previous day from Rubben, so it was now easier, and we finalised the visit by purchasing 2 mattresses, a double and a single.
31 October 2025
Unprompted review
Reply from Bensons For Beds - Poole692
We're happy to hear that you found your experience pleasant during both visits. We appreciate your recognition of our team's friendly and knowledgeable service while helping you find the perfect mattresses. Thanks for choosing us—we’re grateful!
Megan at Customer Care
Reply from Bensons For Beds - Poole692
We're happy you had a great experience with us! We appreciate you taking the time to share your positive feedback.
Thanks again for your support – we truly appreciate it!
Megan at Customer Care
Arrived on time
Arrived on time. Polite installers and no mess left. Thanks to John and Tristan
24 October 2025
Reply from Bensons For Beds - Poole692
We're happy to hear that our installers were punctual, courteous, and tidy. Thank you for your positive feedback; we appreciate it very much.
Looking forward to welcoming you back again soon,
Megan at Customer Care
Everyone was very helpful and very…
Everyone was very helpful and very knowledgeable when asked questions I am also be kept updated on my delivery
22 October 2025
Reply from Bensons For Beds - Poole692
We appreciate you sharing your positive experience! We're happy to hear that our team was helpful and knowledgeable, and that you were kept updated on your delivery.
Looking forward to welcoming you back soon,
Megan at Customer Care
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff, helped us chose the right bed and the best discount
24 October 2025
Unprompted review
Reply from Bensons For Beds - Poole692
We're happy to hear that our staff were friendly and knowledgeable, and that they helped you choose the right bed and the best discount for your needs.
Thanks again for your support – we truly appreciate it!
Megan at Customer Care
Reply from Bensons For Beds - Poole692
We appreciate you sharing that our staff was patient, helpful, and informative. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Poole692
We're happy to hear that you had a superb experience from the beginning. Thank you for your positive feedback; it means a lot to us.
Come back and visit us anytime,
Megan at Customer Care
Good call from Bensons
Was called by Benson's to let me know they had received the style of bed at showroom and went to view it. It was just what I was looking for and bought it along with an igel mattress. Being delivered early November.
9 October 2025
Reply from Bensons For Beds - Poole692
We're happy to hear that you found exactly what you were looking for! Thank you for sharing your positive experience and we appreciate your purchase of the bed and mattress. We hope you enjoy them,
Megan at Customer Care
Great service
Great service
The salesman Paul was very informative and very knowledgeable about the products
14 October 2025
Reply from Bensons For Beds - Poole692
We appreciate you sharing your feedback! We're happy to hear that you received great service and found our team member to be informative and knowledgeable. Thank you for your review – Lauryn at Customer Care 💜
Excellent service, knowledgeable and friendly team
Excellent service. Very knowledgeable and friendly colleagues. Special mention for Ruben who is an asset to the company!
7 October 2025
Reply from Bensons For Beds - Poole692
Thank you for your fantastic feedback! We’re thrilled to hear Ruben made such a positive impression — he truly is an asset to our team. We’ll be sure to pass on your kind words!
Kind regards,
Megan
The Bensons for Beds Care Team
Reply from Bensons For Beds - Poole692
We appreciate your positive feedback! We are so glad that you were happy with our service, and we thank you for choosing us.
Take Care,
Megan at Customer Care
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