Bensons For Beds - Poole692 Reviews 

400
•
TrustScore 5 out of 5

4.9

Unit C8 Poole Retail Park, Poole Road, BH12 1DN Branksome, Poole, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

The expeience of buying a new mattress was actually made fun by Paul at Poole Bensons for beds. THe Mattress arrived as promised, the delivery was seamless and the delivery team kept me informed and a... See more

Company replied

Rated 5 out of 5 stars

We were asked within a very good time frame if we needed any help. The sales assistant was very helpful, friendly and explained everything in detail. My husband & i felt valued.

Company replied

Rated 5 out of 5 stars

We found Bensons for Beds poole very helpful and we should have the bed delivered under a week from placing the order theres a very good selection and very good offers.

Company replied

Rated 4 out of 5 stars

Service and help in the store was great however the delivery was not good as the driver said they did not assemble the bed. Please ensure you tell them in store if you need assembly'

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Poole692

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit C8 Poole Retail Park, Poole Road, BH12 1DN, Branksome, Poole, United Kingdom

  • 1202037271

4.9

Excellent

TrustScore 5 out of 5

400 reviews

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4.9

All reviews

(400)

25,766 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleasant and helpful sales assistant.

We were asked within a very good time frame if we needed any help.
The sales assistant was very helpful, friendly and explained everything in detail. My husband & i felt valued.

29 September 2026
Unprompted review
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Reply from Bensons For Beds - Poole692

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We strive to make every customer feel valued and appreciated.

Rated 5 out of 5 stars

Friendly helpful service with no…

Friendly helpful service with no pressure to buy immediately. Will recommend others

28 September 2026
Unprompted review
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Reply from Bensons For Beds - Poole692

Thanks for the kind words, Mr. Seal. We hope you enjoy you new mattress!

Rated 5 out of 5 stars

We found Bensons for Beds poole very…

We found Bensons for Beds poole very helpful and we should have the bed delivered under a week from placing the order theres a very good selection and very good offers.

29 September 2026
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Reply from Bensons For Beds - Poole692

Thanks for the kind review, Peter. We hope you enjoy your new mattress!

Rated 5 out of 5 stars

Friendly staff at shop

Friendly staff at shop
good quality bedhead
delivered when promised

26 September 2026
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Reply from Bensons For Beds - Poole692

Thanks for the 5-star review, Ian. We really appreciate it!

Rated 5 out of 5 stars

The expeience of buying a new mattress…

The expeience of buying a new mattress was actually made fun by Paul at Poole Bensons for beds. THe Mattress arrived as promised, the delivery was seamless and the delivery team kept me informed and arrived at the appointed time. They were polite and helpful. All around a very positive experience I can thoroughly recommend Bensons for Beds

21 September 2026
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Reply from Bensons For Beds - Poole692

Thank you for the glowing review! We are so glad that Paul and our delivery team made your mattress buying experience fun and hassle-free. Providing excellent service and timely delivery is always our top priority. Thank you for recommending Bensons for Beds!

Rated 4 out of 5 stars

Service and help in the store was great…

Service and help in the store was great however the delivery was not good as the driver said they did not assemble the bed.
Please ensure you tell them in store if you need assembly'

21 September 2026
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Reply from Bensons For Beds - Poole692

Thank you for your feedback! We're thrilled you enjoyed our in-store service. We apologize for the delivery issue and appreciate your suggestion about assembly. We'll make sure to communicate this better in the future. We hope you love your new bed!

Rated 1 out of 5 stars

Reuben was very helpful

Reuben was very helpful, polite, not at all pushy, would definately go back to them to purchase again in the future.

19 September 2026
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Reply from Bensons For Beds - Poole692

We're truly happy to hear about your positive experience with us Miss Chalk. We appreciate you sharing your kind words and look forward to assisting you again.

Take care,
Megan | Customer Care Specialist

Rated 5 out of 5 stars

Ruben and Timm were both very helpful…

Ruben and Timm were both very helpful and knowledgeable.

16 September 2026
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Reply from Bensons For Beds - Poole692

Thank you so much for the positive feedback! We take pride in our knowledgeable staff and we're happy to hear that Ruben and Timm were able to assist you. We appreciate your business and hope to see you again soon!

Rated 5 out of 5 stars

Everything was great from start to…

Everything was great from start to finish

13 September 2026
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Reply from Bensons For Beds - Poole692

Thank you for your kind words! We always strive to provide an exceptional experience from beginning to end. It was our pleasure to have you as our customer. Thank you for your support!

Rated 5 out of 5 stars

The shop was well laid out and plenty…

The shop was well laid out and plenty of different mattresses to look at which John came over and explained the differences and the materials in them and how they’re made up, he talk us through the purchasing process finance and discounts available and made it an easy transaction

14 September 2026
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Reply from Bensons For Beds - Poole692

Thank you for your kind words and positive feedback! We take great pride in providing a well-organized and informative shopping experience. We're glad that John was able to make your mattress purchase an easy and seamless process. Thank you for choosing our store!

Rated 5 out of 5 stars

Excellent

Delivery on time. Agents helpful polite friendly efficient

7 September 2026
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Reply from Bensons For Beds - Poole692

Thank you, Mr. Thorp. We hope you're enjoying your new mattress!

Rated 5 out of 5 stars

Exceptional professional service

We visited the Poole Retail Park Branch today, to buy new mattresses for our Tempur adjustable bed.

Leigh greeted us and directed us to the Tempur beds they had on display. He explained the enhancements that Tempur have made since we bought our bed many years ago and suggested we test each mattress in case their support was slightly different to the previous design.

We were confident the support was similar to the one we have but noted the improved cover detail, which Leigh said allowed for the top to be removed and replaced for cleaning, which is far easier than the earlier design.

Leigh was the perfect salesman. Very polite, not at all pushy had exceptional product knowledge and customer service. He advised on the promotion the company was offering and we are confident he insured he also gave us the best deal possible.

If anyone is considering buying a bed, or any associated items, we would highly recommend going to Bensons for beds at Poole Retail Park and asking to deal with Leigh.

We cannot rate him high enough. He is an absolute credit to Bensons for beds.

8 September 2026
Unprompted review
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Reply from Bensons For Beds - Poole692

Would just like to add my own word of thanks for your very kind review, I really appreciate it! I'm glad you left the store happy. I hope you both enjoy your new mattresses. Leigh

Rated 5 out of 5 stars

Good customer service

Good customer service. No hard selling. Friendly staff.

5 September 2026
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Reply from Bensons For Beds - Poole692

Thanks for the kind words, we appreciate it!

Rated 5 out of 5 stars

Helpful Assistant

Helpful, well informed, not pushy assistant

3 September 2026
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Reply from Bensons For Beds - Poole692

Thanks for the kind words, Mrs. Perkins. We hope you enjoy your new bed!

Rated 5 out of 5 stars

Thoroughly recommend Bensons for Beds

Dealt with Timm at the Poole store to purchase. He was excellent - polite, professional, patient - all we could have wanted. Price was great and Bensons were very accomodating in moving the delivery date back for us on multiple occasions.
Thoroughly recommend and will be back.

4 September 2026
Unprompted review
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Reply from Bensons For Beds - Poole692

Thank you, David. Will be passing your kind words on to Timm!

Rated 5 out of 5 stars

Godd customer service

Godd customer service

29 August 2026
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Reply from Bensons For Beds - Poole692

"Thank you for the kind words! We pride ourselves on providing top-notch customer service and are thrilled to hear you had a great experience with us. We look forward to serving you again soon!"

Rated 5 out of 5 stars

Leigh was super helpful and explained…

Leigh was super helpful and explained everything after we gave details of what we needed, made it easy to decide and explained how it works, nothing was too much trouble, a great experience

1 September 2026
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Reply from Bensons For Beds - Poole692

Thank you for taking the time to leave us this amazing review! We are thrilled to hear that Leigh provided top-notch customer service and made the process easy for you. We appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Really knowledgeable, helpful staff

Really knowledgeable staff. Super helpful. Timm gave us all the info we needed to make a decision. Thanks to Leigh as well.
We tried a lot of different stores before deciding and can really recommend this one.

27 August 2026
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Reply from Bensons For Beds - Poole692

Thanks for the kind words, Maggie. Really appreciated! We hope you enjoy your new bed.

Rated 5 out of 5 stars

Timm from the Poole branch was…

Timm from the Poole branch was extremely welcoming and knowledgeable. Would very much return to him with any queries or future purchases. Overall very pleasant experience.

25 August 2026
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Reply from Bensons For Beds - Poole692

Hi Mr Frame,
Thank you for your wonderful review! 😊 We're delighted to hear Timm made such a positive impression with his welcoming manner and expert knowledge. It's fantastic to know you had such a pleasant experience and would be happy to return to him for future purchases and advice. We'll be sure to pass on your kind words. Thanks for choosing us,
Megan | Customer Care Specialist

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