Really knowledgeable staff. Super helpful. Timm gave us all the info we needed to make a decision. Thanks to Leigh as well. We tried a lot of different stores before deciding and can really recommend... See more
Company replied
Location
Switch locationUnit C8 Poole Retail Park, Poole Road, BH12 1DN Branksome, Poole, GB
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See what reviewers are saying
Leigh was super helpful and explained everything after we gave details of what we needed, made it easy to decide and explained how it works, nothing was too much trouble, a great experience
Company replied
Helpful and attentive staff instore. Nothing too much trouble, very patient, despite the card payment system not working, meaning they had to route it through another store. (Otherwise I would have... See more
Company replied
We were impressed with the Salesman & his knowledge making our choice of bed/mattress & headboard so much easier. Very efficient & communicative. Operatives arrived at the given time & carried out d... See more
Company replied
Company details
About Bensons For Beds - Poole692
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit C8 Poole Retail Park, Poole Road, BH12 1DN, Branksome, Poole, United Kingdom
- 1202037271
4.9
Excellent
385 reviews
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Bensons made our experience a dream.
The help that we recieved was first class. Paul the Assistant was so helpful guiding us through the options and making sure that were happy with our final decision. This was our first time with Bensons but we would definately use them again.
6 April 2026
Reply from Bensons For Beds - Poole692
Thank you for your lovely feedback! We’re so pleased to hear Paul provided first‑class help and guided you confidently through all the options — that’s exactly the experience we strive for.
Thank you for your positive review - Lauryn at Customer Care 💜
The shop assistant was excellent
The shop assistant was excellent. Very knowledgable and relatable. Gave us plenty of options. Guided us and gave us the best deal and advice
15 April 2026
Reply from Bensons For Beds - Poole692
We're delighted to hear that our shop assistant was so helpful! It's great they offered plenty of options, guidance, and the best advice. Thank you for your feedback.
Team Bensons
Service was good in the shop
Service was good in the shop. The delivery arrived when planned and the bed was put together and the place tidied very efficiently.
4 April 2026
Reply from Bensons For Beds - Poole692
Thank you for your great feedback! 😊 We’re pleased to hear you had a good experience in store and that delivery went exactly as planned. It’s wonderful to know the team assembled your bed efficiently and left everything neat and tidy. Enjoy your new bed and thanks for choosing us,
Megan | Customer Care Specialist✨
Arrived early in the window
Arrived early in the window. Very professional job, all done in less than 45 mins
5 April 2026
Reply from Bensons For Beds - Poole692
Thank you for your feedback! 😊 We’re pleased to hear everything arrived early within the delivery window and that the job was carried out so professionally and efficiently. Enjoy your purchase and thanks for choosing us,
Megan | Customer Care Specialist 🚚✨
Great service ordered on the Monday and…
Great service ordered on the Monday and received the following Monday delivery drivers were great took away old mattress took shoes off without being asked. We're kept informed of everything many thanks.
2 April 2026
Reply from Bensons For Beds - Poole692
Lovely feedback! Great communication, polite drivers, and a smooth delivery — just what we aim for 🙌
Megan | Customer Care Specialist
Leigh from our Poole branch was very…
Leigh from our Poole branch was very helpful great knowledge and advice
Thanks Leigh
3 April 2026
Reply from Bensons For Beds - Poole692
Thank you for the lovely feedback! 😊 We’re delighted to hear Leigh at our Poole branch was so helpful and knowledgeable. We’ll be sure to pass on your thanks—he’ll really appreciate it! ⭐
Sleep well,
Megan | Customer Care Specialist🌟
Best service!
The gentleman who helped us choose our mattress was amazing. Very patient. We ended up laughing quite a lot which removed the stress.
29 March 2026
Reply from Bensons For Beds - Poole692
Thank you for sharing! 😊 We’re so pleased to hear the gentleman who helped you was amazing and very patient. A few laughs definitely help take the stress out of such an important decision! We’re glad you felt comfortable and supported throughout,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Poole692
Thank you! 😊 We’re delighted to hear you found the sales team great—informative, super helpful, and never pushy. That’s exactly the experience we aim to provide. We really appreciate your feedback,
Megan | Customer Care Specialist⭐
Great service and informative staff. Delivery was slick and professional.
Helpful staff and easy website made the whole experience a dream.
Delivery was so slick and professional also.
29 March 2026
Reply from Bensons For Beds - Poole692
Thank you for your lovely feedback! We’re so glad to hear our staff and website made everything easy for you, and that delivery was slick and professional. Enjoy your new purchase,
Megan | Customer Care Specialist🌟
Reply from Bensons For Beds - Poole692
Thank you for the great feedback! 😊 Wonderful to hear the staff were helpful and that you received great service all round. We really appreciate it,
Megan | Customer Care Specialist💜
Fantastic service all round!
Fantastic service all round, knowledgeable and very friendly sales guys! The whole process was great, the sale, the delivery and even the installation guys were very helpful and made me feel at ease throughout. I gave them my spec and my required delivery date, and they certainly delivered, excuse the pun! Would highly recommend! 😁
21 March 2026
Reply from Bensons For Beds - Poole692
Thanks for the fantastic review Mandy! So glad everything was smooth from sale to delivery — and love that our team hit every spec and nailed your delivery date. Friendly, knowledgeable, and helpful is exactly what we aim for. Thanks for the recommendation,
Megan at Customer Care🌟
The Broadstone (Poole) showroom staff…
The Broadstone (Poole) showroom staff were so welcoming and friendly. Also very knowledgeable.
Excellent range of products and all extremely good quality and value for money.
Thank you so much. Maria x
25 February 2026
Unprompted review
Reply from Bensons For Beds - Poole692
Thank you so much, Maria! We’re delighted to hear the Broadstone (Poole) showroom team made you feel so welcome and that their knowledge helped you find exactly what you were looking for. It’s wonderful to know you were impressed with the range, quality, and value of our products. We truly appreciate your lovely feedback,
Megan at Customer Care! 😊✨
Brilliant experience from start to…
Brilliant experience from start to finish.
I was looking for a mattress made of natural materials. I happened to stroll into Bensons and was really pleased to see they have a good range of natural mattresses. From sale to delivery, they were fantastic. I was kept well informed and they delivered on time. The mattress is great and a better price than the ones I had seen online. Highly recommend.
9 March 2026
Reply from Bensons For Beds - Poole692
We're happy to hear you had a brilliant experience! It's great that you found a natural mattress within our range and that you were well-informed from purchase to delivery. We appreciate your recommendation and are glad the mattress is great and well-priced.
Team Bensons - Jessica
Top class service
Everything excellent from ordering to delivery and assembly. Good service and explanations from the store and the delivery and assembly went like clockwork as did removal of previous bed and mattress.
13 March 2026
Reply from Bensons For Beds - Poole692
Fantastic to hear everything went like clockwork! ⏰ From clear explanations in-store to smooth delivery, assembly, and even removal of your old bed — that’s the kind of seamless service we love providing. Thanks for the excellent feedback,
Megan at Customer Care
What fantastic gentleman
What fantastic gentleman, can’t praise them enough. Not only did they find my son’s phone that he’d lost. The customer service was smooth and top rate throughout. Polite and humorous manner and made the shopping experience enjoyable. They could not do enough for me. Recommend Thank you guys.
8 March 2026
Unprompted review
Reply from Bensons For Beds - Poole692
We're happy to hear about the fantastic assistance you received! It's great to know our team went above and beyond to provide top-notch customer service and make your shopping experience enjoyable. We appreciate your recommendation and thank you for your feedback.
Team Bensons
Bensons experience.
very pleasant and helpful staff .
They gave me time to make my decision .
5 March 2026
Reply from Bensons For Beds - Poole692
Thank you for your lovely review! We’re so pleased to hear our staff were pleasant, helpful, and gave you the time you needed to make your decision. We really appreciate your feedback,
Megan at Customer Care
Leigh from the Branksome store is a extremely helpful
Leigh from the Branksome store in Dorset was excellent. He helped us sort a replacemnet mattress in great time, we knew we wanted a new version of what we had ten years ago and it was easy peasy. Plus we got some great discount by adding 2 pillows instaed of 1
5 March 2026
Unprompted review
Reply from Bensons For Beds - Poole692
Becky Hancock,
We're happy to hear that you had a great experience at our Branksome store in Dorset. It's wonderful that you quickly found a replacement mattress and enjoyed the discounts. We appreciate you sharing.
Team Bensons
Great communication
Great communication, prompt delivery and very polite and helpful deliverers.
1 March 2026
Reply from Bensons For Beds - Poole692
Thank you for your lovely feedback — we’re so pleased to hear you experienced great communication, prompt delivery, and polite, helpful deliverers.
Megan at Customer Care
Perfect mattress purchased.
Both John and Paul who we dealt with in store were very helpful and not pushy at all but just wanted to ensure we made the right purchase for us at a good price. The delivery was also seamless with Tom and Mark. Thank you Bensons.
27 February 2026
Reply from Bensons For Beds - Poole692
Mrs Layfield,
We're delighted to hear that you found the in-store team helpful and not pushy, ensuring you made the right purchase at a good price. It's also great to know the delivery was seamless. Thank you for your feedback!
Team Bensons
Great experience
Great experience. No pressure to buy certain items. Listened to what I wanted and showed all options available.
Able to try multiple beds/mattresses. Was given time on my own to try and come back to staff when ready. Would highly recommend.
26 February 2026
Reply from Bensons For Beds - Poole692
Yolande Hart,
We're happy to hear you had a great experience with us. It's wonderful you felt no pressure and that our team listened to your needs, showed you all options, and gave you time to decide. Thank you for your recommendation!
Team Bensons
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