Dealt with Timm at the Poole store to purchase. He was excellent - polite, professional, patient - all we could have wanted. Price was great and Bensons were very accomodating in moving the delivery... See more
Location
Switch locationUnit C8 Poole Retail Park, Poole Road, BH12 1DN Branksome, Poole, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really knowledgeable staff. Super helpful. Timm gave us all the info we needed to make a decision. Thanks to Leigh as well. We tried a lot of different stores before deciding and can really recommend... See more
Company replied
Helpful and attentive staff instore. Nothing too much trouble, very patient, despite the card payment system not working, meaning they had to route it through another store. (Otherwise I would have... See more
Company replied
Leigh was super helpful and explained everything after we gave details of what we needed, made it easy to decide and explained how it works, nothing was too much trouble, a great experience
Company replied
Company details
About Bensons For Beds - Poole692
Written by the company
Contact info
Unit C8 Poole Retail Park, Poole Road, BH12 1DN, Branksome, Poole, United Kingdom
- 1202037271
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were looking for a Hypnos bed to try…
We were looking for a Hypnos bed to try out. Walked into the store and immediately seen by staff members who showed us the beds we were interested in. Staff member was Paul Lucas. He was very knowledgeable about the beds, polite and friendly.

Reply from Bensons For Beds - Poole692
The sales person was very helpful
The sales person was very helpful, good selection to view.

Reply from Bensons For Beds - Poole692
Great advice from a very knowledgeable salesman
We needed to ascertain what would be the best bed for us and we were shown all types with in the category and received advice on the advantages for each so we could make an informed choice. Tomm was respectful, very knowlegeable and gave us time, with out pressure, to reach a decision.
Paul and Tim were incredibly friendly…
Paul and Tim were incredibly friendly and knowledgeable. They spent a lot of time discussing products which enabled us to make decisions with confidence.
Paul at the Branksome/Poole branch was great!…
Paul at the Branksome/Poole branch was very efficient and helpful. He went out of his way to help and ensure that I was able to get what I needed, quickly and easily. So refreshing and definitely a good reason to refer this branch in particular to my friends and family.
Tim was great
Tim was great, helped me find the perfect pillow and mattress which I was in desperate need of a very specific type for nerve damage in my shoulder and back. Tim was not pushy at all like a lot of sales people can be. He was very patient with my partner and I and very informative.
Great unpushy sales team and very…
Great unpushy sales team and very knowledgeable and helpful about products
Good showroom with large selection to try
Very helpful staff
Our salesman, Timm, was the ideal person to help us: personable, full of information, not pushy. Gave us a lot of time and was patient with our questions; let us talk together and come to an unhurried decision. Every store should have a Timm!
Great service
Great service, Paul was very friendly and helpful made the purchase that we wanted very easy.
Outstanding Customer Service
Delighted to say our experience was found to be outstanding.
Our need to replace our mattress was long over due. We were greeted by a sales rep who we found to be friendly, welcoming and able to demonstrate his knowledge of the various mattresses on offer. We were provided with all the information necessary to enable us make the right choice of mattress for our needs.
The outstanding customer service was provided by Timm Hogg.
Well done Timm and thank you.
A very professional and well informed…
A very professional and well informed team who dealt with all our questions and queries.
Would like to commend Reuben who had just started working for the Store and did a great job!
Fantastic service
Brilliant sales personLee who was very knowledgeable and not at all pushy
The sales people were very friendly and…
The sales people were very friendly and helpful.
I heard it was a good company so I went…
I heard it was a good company so I went to see for my self
The best place to buy a bed
Walking into the store I was very impressed with its presentation. A good selection of beds, with several options but not overwhelming. The two staff were incredibly knowledgeable and helpful, I didn’t feel pressured or rushed and the whole experience was excellent.
Knowledgeable and helpful staff
Knowledgeable and helpful staff. Lots of information without hard sell. Timm was particularly helpful
Customer First
Friendly staff, Tim and Paul in the Poole store, offered good advice to help me in selecting my ideal bed from the wide choice available.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







