Bensons For Beds - Plymouth748 Reviews 

406
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TrustScore 5 out of 5

4.8

Unit C Coypool Road, Marsh Mills, PL7 4TB Plymouth, Devon, GB

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Rated 5 out of 5 stars

From shop floor to delivery, then sleep. Superb service and even better quality! We were going to shop around but as soon as we laid on the bed we decided on, that was it 🤣 . My particular positive w... See more

Company replied

Rated 5 out of 5 stars

Great service from browsing to delivery. Staff on hand to answer questions in store, easy ordering with great discounts applied including bluelight! Easy to change delivery date as this was necessary.... See more

Company replied

Rated 5 out of 5 stars

Very helpful in-store service, not too pushy and directing us to what we wanted and were looking for. Paul and Glen who delivered our mattress arrived on time, communicated well and took away the ol... See more

Company replied

Rated 4 out of 5 stars

Delivery was on time and the bed was assembled by the delivery team. Bedside table was put in the bedroom and I told thy don’t unpack or assemble. The electric motors on the ottoman went up perfec... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Plymouth748

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit C Coypool Road, Marsh Mills, PL7 4TB, Plymouth, Devon, United Kingdom

  • 1752336707

4.8

Excellent

TrustScore 5 out of 5

406 reviews

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4.8

All reviews

(406)

27,403 reviews in the last 12 months

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Rated 5 out of 5 stars

VERY good experienced salesman.

We me with a VERY good experienced salesman who could answer all our questions and could direct us straight to a mattress equivalent to our existing mattress and advise us on only changes we might want to make. The whole process was easy and straightforward, coupled with an amazing Easter discount, we are very satisfied customers.

21 April 2025
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Reply from Bensons For Beds - Plymouth748

Dear Mrs Clench, we are so pleased you are happy with your product and the experience you have received.

Regards
Phil and the Plymouth Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Gavin couldn't have been more helpful, he was very patient and explained everything.

22 April 2025
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Reply from Bensons For Beds - Plymouth748

Dear Malcolm Thank you for leaving such lovely feedback.

Regards
Gavin and the Plymouth Team

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Kept up to date with delivery date and time. Delivery drivers took product to room required.

9 April 2025
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Reply from Bensons For Beds - Plymouth748

Thank you for leaving such lovely feedback, we are so pleased you were happy with the service you received.

Regards
The Plymouth Team

Rated 5 out of 5 stars

Great customer service

Great customer service, quality products, staff are friendly and there to help if needed

9 April 2025
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Reply from Bensons For Beds - Plymouth748

Thank you for your kind review! We strive to provide exceptional customer service and quality products. We always have a friendly and helpful staff ready to assist with anything you may need. We appreciate your support!

Rated 5 out of 5 stars

Team all round where exceptional

Team all round where exceptional

23 February 2025
Unprompted review
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Reply from Bensons For Beds - Plymouth748

We're glad you found our team exceptional. Thank you for your positive feedback; it means a lot to us. Take care, Megan at Customer Care

Rated 5 out of 5 stars

Your staff are very good and well…

Your staff are very good and well mannered

1 April 2025
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Reply from Bensons For Beds - Plymouth748

Hi Richard. Thanks for taking the time to let us know about your new purchase, we are so glad you are happy.

Rated 5 out of 5 stars

First class service

Bensons had just the sofa bed that we were looking for and the salesman was very helpful in explaining the difference between the ones on store. After we had chosen the one we wanted we were amazed to be told delivery would be within a week. What excellent service.

28 March 2025
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Reply from Bensons For Beds - Plymouth748

Hi Cherry Goldsmith, we are so pleased you are happy with your product and the experience you have received.

Thank you for the amazing review, Plymouth Store

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff. Not pushy or trying to sell you something you don't want. Listened to our requirements and advised us clearly. Would use again.

25 March 2025
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Reply from Bensons For Beds - Plymouth748

Hi Helen Rowlings, we are so pleased you are happy with your product and the experience you have received.

Rated 5 out of 5 stars

We were so happy to wander around the…

We were so happy to wander around the shop without being pestered until we needed help. Darren was very informative and helped us find the ideal bed and bed head. He was very friendly but at the same time professional.

17 March 2025
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Reply from Bensons For Beds - Plymouth748

We're happy to hear that you enjoyed your shopping experience with us. We appreciate your positive feedback regarding the assistance you received in finding the perfect bed. Thank you, Megan at Customer Care

Rated 5 out of 5 stars

We purchased a headboard and divan base…

We purchased a headboard and divan base from the clearance area of the shop recently. Regardless of the fact that the items were from the clearance area, we still received a fantastic and professional service from the two employees that we spoke to.

13 March 2025
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Reply from Bensons For Beds - Plymouth748

We're glad you enjoyed your experience and appreciate you sharing your positive feedback. It's great to know you received fantastic and professional service even when purchasing clearance items. Thank you, Megan at Customer Care

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful, knowledgeable staff.

12 March 2025
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Reply from Bensons For Beds - Plymouth748

Hi Paul Bradley Thank you for leaving such lovely feedback.

Rated 5 out of 5 stars

Staff friendly

Staff friendly, knowledgeable and seems to offer special deals when available

11 March 2025
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Reply from Bensons For Beds - Plymouth748

We appreciate your positive feedback! We're happy to hear that you found our staff friendly and knowledgeable, and that they offered you deals. Thank you, Megan at Customer care

Rated 5 out of 5 stars

Help and advice from Philip was…

Help and advice from Philip was excellent not pushy gave us time to think about our options before making purchase.

8 March 2025
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Reply from Bensons For Beds - Plymouth748

We're happy to hear that the guidance provided was helpful and allowed you to consider your choices. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer care

Rated 5 out of 5 stars

Steve is a top guy at bensons, Plymouth marsh mills

We wanted a new tempur mattress, our sales guy named Steve who was just brilliant, very friendly, professional and gave us plenty of time to try out some beds and lots of interesting information about the tempur mattress’s too.
So keep up the good work Steve.

15 February 2025
Unprompted review
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Reply from Bensons For Beds - Plymouth748

We're happy to hear that you had a brilliant experience! It's great to know that our team member was friendly, professional, and gave you ample time and information to choose your mattress. We appreciate your feedback, Megan at Customer Care

Rated 5 out of 5 stars

The salesman was very informative and…

The salesman was very informative and there was no pressure to buy

17 February 2025
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Reply from Bensons For Beds - Plymouth748

We're glad you found our salesman informative and appreciated the no-pressure environment. Thank you for your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience looking for a mattress in bensons for beds the salesman was called Steve , he listen to what I wanted and at the price point I was looking for , very helpful and not pushy at all. Looking forward to my mattress being delivered !

16 February 2025
Unprompted review
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Reply from Bensons For Beds - Plymouth748

We appreciate you sharing your positive experience! We're happy to hear that our team member listened to your needs and budget and was helpful without being pushy. We hope you enjoy your new mattress once it's delivered! Take care, Megan at Customer Care

Rated 5 out of 5 stars

Great customer service throughout..All…

Great customer service throughout..All staff very polite and great advise given ..from Philip on the sales floor to Rob and Dean the delivery men..

31 December 2024
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Reply from Bensons For Beds - Plymouth748

We appreciate you sharing your experience! We're so glad to hear that you received great customer service and helpful advice from our team. We value your feedback, Megan at Customer Care

Rated 5 out of 5 stars

very helpful and friendly staff

very helpful and friendly staff, especially Steve who could not have done more to help us. It was also good to see the wardrobe we were purchasing in the store instead of just pictures online.

31 January 2025
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Reply from Bensons For Beds - Plymouth748

We appreciate your kind words! We're happy to hear that our staff was helpful and friendly and that seeing the wardrobe in person aided your decision. We value your feedback, Megan at Customer Care

Rated 5 out of 5 stars

Staff were polite and very…

Staff were polite and very knowledgeable of all the products available and the options that came with every single one,professional service from start to finish.

24 January 2025
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Reply from Bensons For Beds - Plymouth748

We appreciate you taking the time to share your experience. We're happy to hear that our staff were polite, knowledgeable, and professional. We value your feedback, Megan at Customer Care

Rated 4 out of 5 stars

Thankyou Steve at Plympton Branch certainly…

Steve at The Plympton Branch certainly has the right attitude and not a “heavy handed sales pitch” I told him I’ve had 3 bad experiences with bed companies it’s been hell on earth !
He left Myself and a friend alone after I told him what mattress type I needed with chronic back pain . We also fed back information back to him about the mattresses I tried. The only criticism would be I think the delivery charge is high, as most people would struggle with putting a mattress from door to their room …. If you are already paying good money for a mattress I DONT THINK AN EXTRA CHARGE IS RIGHT !! Why not keep that cost to the minimum ! But your charge compared to others is HIGHER !

23 January 2025
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Reply from Bensons For Beds - Plymouth748

We appreciate you sharing your experience at the Plympton branch. We're happy to hear that you were comfortable with the service provided. We'll review our delivery charges to see how we can improve. Thank you for your feedback, Megan at Customer Care

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