I had a really positive experience buying my new bed, thanks to Ray! He was extremely helpful, friendly and knowledgeable, taking the time to answer all my questions and making the whole process easy... See more
Company replied
Location
Switch locationUnit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB
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See what reviewers are saying
Bensons have delivered Excellent Customer Service from the start of buying our bed to the end of delivering the bed. Many thanks to all concerned.
Company replied
Very good salesperson. Provision of pillows for a more natural mattress test. Helpful without being pushy. Large choice of mattresses of different types & prices. Good delivery & recycling opti... See more
Company replied
A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs. Alex was very friendly and chatty which made... See more
Company replied
Company details
About Bensons For Beds - Nottingham208
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, United Kingdom
- 1159598967
4.8
Excellent
663 reviews
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Reply from Bensons For Beds - Nottingham208
Thank you,
Team Bensons - Jess
Reply from Bensons For Beds - Nottingham208
We're glad our team was helpful.
Team Bensons
A very professional job
Very professional and good job. I am very grateful to the workers who came to deliver the service, made up the beds and left everything ready to enjoy the nights from now. I sincerely recommend this brand.
14 May 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear about your positive experience! It's wonderful that our team provided such professional service, ensuring your beds were ready for you to enjoy. Thank you for your kind recommendation!
Team Bensons - Jess
Reply from Bensons For Beds - Nottingham208
Love to hear it! 😊 Thanks so much—We look forward to seeing you again soon!✨
Visited this store one evening to buy a…
Visited this store one evening to buy a mattress. They had a really good range and variety to try out. The sales advisor was really helpful explaining the different types based on what you need and wasn’t pushy at all. Very easy to order the mattress and looking forward to receiving it.
11 May 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
So lovely to hear! 😊 Sounds like you had a relaxed, no-pressure experience—hope you love your new mattress when it arrives! 🛏️✨
The member of staff (TOMMY) was…
The member of staff (TOMMY) was extremely helpful and knowledgeable.
4 May 2026
Reply from Bensons For Beds - Nottingham208
We appreciate your positive feedback! We're so pleased to hear that our team member was helpful and knowledgeable. Thank you for the excellent rating!
Team Bensons
It was fantastic
It was fantastic. Declan has been very thorough on all the details, the questions we’ve asked he’s answered. Very helpful, approachable, friendly. He’s told us to see Ash the next day as we couldn’t decide straightaway due to needing the input of our daughter for her bed as well. Ash is same as Declan, both are awesome 🙌
Thank you to you both
27 April 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you had a fantastic experience. It's great to know that you found our team members thorough, helpful, and approachable. Thank you for your positive feedback; we appreciate it!
Team Bensons
Reply from Bensons For Beds - Nottingham208
We appreciate your positive feedback! We are so pleased to hear that you experienced great service without any issues. Thank you!
Team Bensons
delivery and assembly team were friendly; courteous and professional.
happy with my comfy bed. the delivery and assembly team were friendly; courteous and professional. thank you
27 April 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We're happy to learn you're comfy in your new bed. It's great to know the delivery and assembly team were friendly, courteous, and professional. Thank you!
Team Bensons
Really pleased with my bed thankyou…
Really pleased with my bed thankyou Gillian M Preater Ghord
24 April 2026
Reply from Bensons For Beds - Nottingham208
Lovely to hear, Gillian! We’re delighted you’re pleased with your purchase 🛏️✨
Very professional every aspect as one…
Very professional every aspect as one would like to like to receive
24 April 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your kind words! We’re delighted to hear every aspect met your expectations.
We hope your new order brings you lots of comfort and smiles!
Megan | Customer Care Specialist💜
Excellent service
Excellent service. Helpful delivery guys, prompt delivery and helpful info.
The bed is really nice quality for the price.
The delivery was a little expensive for a single mattress I thought, with an added extra to take away the old mattress.
24 April 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your feedback! We’re pleased to hear you were happy with the service, delivery team, and the quality of your bed. We appreciate your comments about delivery and removal costs and will be sure to pass this feedback on,
Megan | Customer Care Specialist
Ray made our experience great
Ray made our experience great, we visited bensons for bed at the castle marina store in Nottingham, Ray was knowledgeable and not at all pushy, great overall service. Thank you Bensons for beds castle marina Nottingham.
15 April 2026
Reply from Bensons For Beds - Nottingham208
We really appreciate your kind words and recommendation. Ray and the Castle Marina team will be thrilled to hear this—thank you for taking the time to share your experience,
Megan | Customer Care Specialist
Friendly staff
Friendly staff, great selection of beds and a fast delivery by a couple of helpful lads.
20 April 2026
Reply from Bensons For Beds - Nottingham208
That’s lovely to hear! Friendly service, plenty of choice, and fast delivery are what we aim for—thanks for your feedback,
Megan | Customer Care Specialist
Helpful Staff
The sales assistant who advised us in store (Ash) was knowledgeable, polite and really helpful, without being pushy. He helped us get the most out of a promotion that Bensons were offering at the time. We were really happy with the deal and were impressed with the choice of beds, headboards and mattresses available.
16 April 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful feedback! We’re delighted to hear Ash took such great care of you — knowledgeable, helpful, and never pushy is exactly what we aim for. It’s great to know you were happy with the promotion and impressed by the range available. Enjoy your brilliant new bed!
Thank you for your positive review - Lauryn at Customer Care 💜
The men were very friendly and thorough…
The men were very friendly and thorough putting the bed together,and nothing was too much trouble for them to deal with.
16 April 2026
Reply from Bensons For Beds - Nottingham208
Thank you for the lovely feedback! 😊 We’re so glad the team made setup easy and stress‑free — nothing being too much trouble is exactly the service we aim to deliver. Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Reply from Bensons For Beds - Nottingham208
Thank you for your feedback, We are please to learn you received good service.
Team Bensons
Excellent Service
Ash, our customer advisor, was extremely helpful and knowledgeable to assist our decision in the product purchased.
12 April 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We're so glad to hear that our advisor was helpful and knowledgeable in guiding your product purchase decision. We appreciate your positive feedback!
Team Bensons
Have just purchased a Tempur Mattress
Have just purchased a Tempur Mattress from Bensons and was torn between them and John Lewis very little difference in price but Decland was very professional throughout the sale and never tried to pressure me so was a delight to give them the business , he is a credit to Bensons.
8 April 2026
Reply from Bensons For Beds - Nottingham208
We're delighted you had such a positive experience and appreciate you choosing us. It's great to hear that our team member's professionalism made your decision easier. Thanks for your feedback!
Team Bensons
My experience with benson for beds was…
My experience with benson for beds was amazing i would say mainly because of the worker alex he was so funny and kept a great conversation going he also has excellent customer service skills which made my experience 10 times better thank you!!!
2 April 2026
Reply from Bensons For Beds - Nottingham208
Thank you so much for your amazing feedback! We’re thrilled to hear you had such a great experience, and Alex will be over the moon to hear your kind words. His sense of humour and excellent customer service definitely make a difference! Thanks again for choosing Bensons—we really appreciate it,
Megan | Customer Care Specialist🌟
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