Bensons For Beds - Nottingham208 Reviews 

606
TrustScore 4.5 out of 5

4.7

Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB


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Rated 5 out of 5 stars

From going into the store, to ordering our new bed frame and Mattress, right up to delivery and assembly it has been a most positive experience. The young man in the shop was helpful and knowledgeabl... See more

Rated 5 out of 5 stars

We were able to browse & take our time, looking at different beds. We were also given expert advice about mattresses, under bed storage & details about removal of the old bed. When we placed our orde... See more

Company replied

Rated 5 out of 5 stars

The showroom staff were very supportive, knowledgeable, and patient. They explained everything in a simple way that was easy to understand, even for someone with little knowledge about mattresses an... See more

Company replied

Rated 5 out of 5 stars

We had to move the delivery date several times and they were always accommodating. Notified a few days before of 2 hr del slot. Bed arrived on time and taken upstairs. Tools included to fit bed toget... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Nottingham208

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, United Kingdom

  • 1159598967

4.7

Excellent

TrustScore 4.5 out of 5

606 reviews

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4.7

All reviews

(606)

24,069 reviews in the last 12 months

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Rated 1 out of 5 stars

Damaged ottoman and non- existent headboard…

Ottoman damaged on arrival and headboard did not even arrive. No explanation given. All had to be reordered leading to another delay. Having spent nearly £4,000 in total with mattress extremely aggrieved at service between ordering and delivery

10 July 2026
Unprompted review
Rated 5 out of 5 stars

From going into the store

From going into the store, to ordering our new bed frame and Mattress, right up to delivery and assembly it has been a most positive experience. The young man in the shop was helpful and knowledgeable and delivery came bang on time, with plenty of texts to keep me informed and updated with progress. The delivery men were wonderful and assembled the bed so expertly. My son now has a wonderful new bed and the only downside is we may have delayed him leaving home by a couple of years! Cannot praise Benson's for beds highly enough.

31 July 2026
Rated 5 out of 5 stars

The showroom staff were very…

The showroom staff were very supportive, knowledgeable, and patient. They explained everything in a simple way that was easy to understand, even for someone with little knowledge about mattresses and beds.

I had a great experience in the showroom. Ash support staff took the time to explain each mattress, its features, and the benefits of each option. His friendly approach and excellent customer service made choosing the right mattress much easier. I would highly recommend this showroom to anyone looking for expert advice and a great shopping experience.

28 July 2026
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Reply from Bensons For Beds - Nottingham208

Thank you for your wonderful review! We're delighted to hear that Ash and our showroom team provided knowledgeable, patient support and helped make choosing your mattress easy. We really appreciate your recommendation and look forward to welcoming you again in the future😊

Rated 5 out of 5 stars

Choosing the right bed.

We were able to browse & take our time, looking at different beds. We were also given expert advice about mattresses, under bed storage & details about removal of the old bed.
When we placed our order, we were given a date for delivery of the new bed. Decland, the manager was very helpful & the whole experience was very productive & enjoyable.

23 July 2026
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Reply from Bensons For Beds - Nottingham208

We're so pleased to hear about your excellent experience! It's wonderful that you were able to browse at your leisure and receive expert advice on mattresses and under-bed storage. We're delighted that our manager was very helpful, making your whole experience productive and enjoyable.

We hope it brings you lots of comfort and smiles!

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice

24 July 2026
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Reply from Bensons For Beds - Nottingham208

Thank you for your kind feedback! We're delighted to hear that you received excellent service and helpful advice from our team. We really appreciate your review and hope you enjoy your new order! 😊

Rated 4 out of 5 stars

The expereince has been very good

The expereince has been very good. The staff really guided and helped us choose the right product.

22 July 2026
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Reply from Bensons For Beds - Nottingham208

We're so pleased to hear that your experience was very good and that our staff provided excellent guidance in helping you choose the right product. Thank you for your feedback!

Thank you for your positive review - Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Tested in store

Tested in store, ordered online, delivered as promised. All round great experience

13 July 2026
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Reply from Bensons For Beds - Nottingham208

We're so pleased to hear you had a great experience, from testing in-store to a smooth online order and promised delivery. Thank you for your wonderful feedback!

Thank you for your positive review - Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Arriving at the store it appeared empty…

Arriving at the store it appeared empty but we found the "office" upstairs where we were met by friendly staff. We were shown various styles of mattress and were helped to make our purchase. The mattress arrived as scheduled. We now sleep very well.

19 July 2026
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Reply from Bensons For Beds - Nottingham208

We're so pleased to hear you found our staff friendly and helpful in choosing your mattress. It's wonderful that your delivery was on schedule and that you're now sleeping very well! Thank you for your feedback!

Team Bensons

Rated 5 out of 5 stars

We had to move the delivery date…

We had to move the delivery date several times and they were always accommodating. Notified a few days before of 2 hr del slot. Bed arrived on time and taken upstairs. Tools included to fit bed together, well made easy to follow instructions 😀

13 July 2026
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Reply from Bensons For Beds - Nottingham208

We're so pleased to hear that we could accommodate your delivery date changes and that your bed arrived on time. It's wonderful that our team took it upstairs and that you found the instructions easy to follow!

Rated 5 out of 5 stars

Excellent service

Excellent service, from walking into the showroom to delivery.
Ash was very knowledgeable and patient when we were trying beds out.

3 July 2026
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Reply from Bensons For Beds - Nottingham208

We're so pleased you received excellent service from the showroom to delivery. It's wonderful to hear our team member was knowledgeable and patient while you were choosing your bed.

Team Bensons

Rated 5 out of 5 stars

Fantastic service in shop ash was…

Fantastic service in shop ash was brilliant. No pressure to buy , very smooth transaction from start to finish. Delivered quickly within the week. Drivers fantastic very polite,

21 June 2026
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Reply from Bensons For Beds - Nottingham208

We're so pleased you received fantastic service in-store and had a very smooth transaction. We appreciate your kind words about our quick delivery and polite drivers!

Team Bensons

Rated 5 out of 5 stars

The delivery guys were lovely and quick…

The delivery guys were lovely and quick and very mindful of our pictures we have on the staircase. So happy with our bed. Being disabled can be hard when it comes to what bed I sleep in but this one has had me fall asleep quicker than our last bed.

Thank you to everyone in Benson for Beds

19 June 2026
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Reply from Bensons For Beds - Nottingham208

We are so pleased to hear our delivery team was helpful and that your new bed is providing such comfort. We are glad it's making a positive difference for you. Thank you for your kind words.

Team Bensons

Rated 5 out of 5 stars

Thank you Declan!

Just want to say a huge thank you to Declan (at the castle marina retail park) for assisting us in finding the right mattress for my mother in law. She had specific needs, and he showed us a range of mattresses that would suit her needs. He was also very good with my son who was very curious and explaining what everything is. His customer service skills were fantastic.

Thank you Declan

17 June 2026
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Reply from Bensons For Beds - Nottingham208

We're so pleased to hear our team member provided such fantastic customer service! It's wonderful they helped you find the right mattress and engaged with your son. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Helpful and knowledgeable staff.

Helpful and knowledgeable staff.
Really friendly and helpful delivery people.

14 June 2026
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Reply from Bensons For Beds - Nottingham208

We're so pleased our staff was knowledgeable and helpful, and our delivery team friendly. Thank you!

Team Bensons

Rated 5 out of 5 stars

Perfect from start to finish

We went to Bensons for Beds in Nottingham. The gentleman that helped us was brilliant. We told him the deal we had been offered at a rival company and we were ready to order but could they do the same or better. We got a great deal and our new mattress was delivered a week later (this is 3 weeks sooner than their rival offered). Our new Tempur mattress and pillows are perfect. We have both had aches and pains for years, we just put it down to normal wear on our bodies but looking back we should have invested in a better mattress sooner. I would absolutely recommend these guys, the whole process from ordering to delivery was spot on.

2 June 2026
Unprompted review
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Reply from Bensons For Beds - Nottingham208

We are so happy to hear about your excellent experience with us! It's wonderful that our team could provide a great deal and that your new mattress and pillows are bringing you such comfort. We appreciate you recommending us.

Team Bensons

Rated 4 out of 5 stars

Nice

Nice. Why do you want my review to be at least 10 characters. It is nice. That's what I said

13 June 2026
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Reply from Bensons For Beds - Nottingham208

We appreciate your feedback and are glad you found it nice. We value all comments.

Team Bensons

Rated 5 out of 5 stars

Arrived on time

Arrived on time, early actually, did everything they said, assembled, rubbish taken away, very polite and adept.

13 June 2026
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Reply from Bensons For Beds - Nottingham208

We're so happy to hear everything went smoothly, from the early arrival to the assembly and rubbish removal. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Good service thank you Ash for helping…

Good service thank you Ash for helping me pick the right mattress.

11 June 2026
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Reply from Bensons For Beds - Nottingham208

We're glad we could help you choose the right mattress. Thank you for your kind words!

Team Bensons

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