As with my previous purchase in August, I was not pressurized into any purchase. The choice of products is very good and the same member of staff (Tina) helped as previously. Once again a good experie... See more
Location
Switch locationUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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Very friendly, polite and courteous member of staff. I'm not sure I can mention name but it began with S Took a lot of time to ensure I had correct pillow to start, then undertook the programme for... See more
Company replied
Excellent customer service receieved by Tina, really appreciate your help and patience! The bed feels sturdy, hopefully it will be of the same quality when it arrives! My only gripe with Benson fo... See more
Company replied
The team were very polite and professional, from the moment I visited the shop to the delivery of my mattress. The sleep expert, Sinead, who assisted me was patient, attentive and very helpful.... See more
Company replied
Company details
About Bensons For Beds - Norwich148
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, United Kingdom
- 1603419702
4.6
Excellent
491 reviews
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Very good experience.We were served by…
Very good experience.We were served by Debbie and she explained everything.Very helpful
8 August 2025
Reply from Bensons For Beds - Norwich148
Thank you for the positive feedback! We are thrilled to hear that you had a great experience with Debbie. Our team strives to provide knowledgeable and helpful service to all of our customers. We appreciate your support and hope to see you again soon, Megan at Customer Care
Reply from Bensons For Beds - Norwich148
Thank you for your glowing review! We strive to keep our customers in the loop and are happy to hear that we are succeeding. We look forward to continuing to provide you with the best service possible, Megan at Customer Care
Great assistance and choice of beds
Really helpful and knowledgeable sales assistant who allowed us to make up our own minds about the purchase. We went away to look at others but found the best design and price deal at Bensons.
5 August 2025
Reply from Bensons For Beds - Norwich148
Thank you for the positive feedback! We are glad that our sales assistant was able to provide helpful and knowledgeable service while allowing you to make an informed decision. We pride ourselves on offering the best designs and prices for our customers at Bensons. We hope you enjoy your purchase, Megan at Customer Care
Really helpful staff
Really helpful staff, that were not pushy, but in the background giving information that helped inform our decision.
27 July 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for sharing your experience! Our goal is to provide helpful and informative assistance to our customers without being pushy. We're glad we could assist you in making the right decision. Happy shopping! 😊 Megan at Customer Care
All staff in Norwich store were most…
All staff in Norwich store were most helpful and knowledgeable.Nothing was too much trouble.Never put under any pressure to buy.Made 3 visits before deciding to buy.
23 July 2025
Reply from Bensons For Beds - Norwich148
Thank you so much for your kind words! We are thrilled to hear that our Norwich store staff was able to provide you with outstanding service. We pride ourselves on never pressuring our customers and we are glad that you felt comfortable during your visits. Thank you for choosing us, Megan at Customer Care
Excellent service absolutely love our…
Excellent service absolutely love our new bed I would definitely purchase again. I was kept informed every step of the way until it was delivered honestly can’t rate them enough your in safe hands
22 April 2025
Reply from Bensons For Beds - Norwich148
Wow, thank you so much for your kind words! We are thrilled to hear that you love your new bed and are satisfied with our level of customer service. We pride ourselves on keeping our customers informed and ensuring they are in safe hands. We look forward to seeing you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Norwich148
Thank you for the amazing review! We are thrilled to hear that our team was able to provide you with helpful and informative service. Thank you for choosing us, Megan at Customer Care
New Matress
Member of staff was not pushy. Answered my Questions, was really informative of products & did not try to steer me to buy any thing. They were there as/ when I required help, professional & polite. Good explanation of finance options. Being able to try the mattresses in a show room environment was also extremely helpful. I had looked on line but decided I needed to see the products on offer & actually try before buying. There is a 4 week wait, so not immediate, this was fine for us.
11 June 2025
Reply from Bensons For Beds - Norwich148
We're happy to hear that our staff provided informative and helpful service without pressure. It's great you found the showroom helpful for testing mattresses and that the 4-week wait suits your needs. Thank you for your positive feedback, Megan at Customer Care
Great team at Norwich very helpful...
Great team at Norwich very helpful...
Requested an early delivery which was carried out by the delivery guys very professionally...many thanks ro all involved
9 June 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
We're happy to hear that the team at Norwich was very helpful and carried out your early delivery professionally. Thank you for choosing us, Megan at Customer Care
Friendly & knowledgeable staff in the…
Friendly & knowledgeable staff in the shop and having some special deals makes a huge incentive (special mention to Sinead) and the two guy's (John H & Steven B) who delivered my product couldn't have been more helpful, highly recommended.
31 May 2025
Reply from Bensons For Beds - Norwich148
We appreciate you sharing your experience with us Mr Byus! We're happy to hear that our shop staff were friendly and knowledgeable, and that you found our special deals enticing. We're also glad the delivery team was helpful. Thank you for your recommendation, Megan at Customer Care
Me and my husband have always used…
Me and my husband have always used Bensons for bed always high-quality furniture friendly sales people always very professional and knowledgeable very happy for purchase. Can’t wait to see what they look like will definitely continue using Benson thank you
8 June 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
We appreciate your continued trust in our high-quality furniture and friendly staff. It's great to hear that you're pleased with your purchase and the professional service you received. We look forward to seeing you again in the future, Megan at Customer Care
Judy our sales advisor was so friendly…
Judy our sales advisor was so friendly knowledgeable and patient
She went through all the options and helped with really good advice based on our needs
3 June 2025
Reply from Bensons For Beds - Norwich148
We appreciate you sharing your experience! We are so glad to hear that our sales advisor was able to provide you with friendly, knowledgeable, and patient assistance. Thank you, Megan at Customer care
Bed Purchase in Norwich
We were very impressed with the knowledge of Lora the sales assistant and her grasp of our requirements.
27 May 2025
Reply from Bensons For Beds - Norwich148
We're happy to hear that the sales assistant's knowledge and understanding of your needs impressed you. Thank you for sharing your positive experience with us! Take care, Megan at Customer Care
Reply from Bensons For Beds - Norwich148
We're happy to hear that your Dad found one he liked from our selection. Thank you for sharing your positive experience with us! Take care, Megan at Customer Care
If you don't want to be hounded use Bensons
Unlike other stores we had visited, we weren't crowded by pushy salespersons and allowed to wander round until we needed to talk to someone. This was refreshing! Judy was then extremely helpful. There was more of a feeling of 'if the customer knows what they want, dont push', which I think clinched things for us.
24 May 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
We're happy to hear that you enjoyed the relaxed atmosphere in our store. We aim to provide assistance when needed and appreciate your positive feedback about the helpful service you received. Thank you for sharing your experience, Megan at Customer Care
Fantastic service!
I was dreading the visit to buy a new mattress but the day has come to order a new one. It was a pleasure to visit the store on Sunday 25th May. I was helped by Lora, she was amazing and made me feel at ease. Had no need to even think about visiting Dreams next door. Top service and will be recommending to all. Was like a walk in the park super easy!
25 May 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
We're happy to hear that your mattress-buying experience was so positive and easy. We appreciate you taking the time to share your experience and are glad that our service made you feel at ease. Thank you for recommending us, Megan at Customer Care
Reply from Bensons For Beds - Norwich148
Thank you for your positive feedback! We're so glad you had a great experience with our store colleagues. We can't wait for you to receive your Ottoman next month!
Reply from Bensons For Beds - Norwich148
Thank you for your positive feedback! Our team takes pride in providing exceptional service and ensuring our customers are satisfied. We're glad we could make your experience with us a great one. Looking forward to seeing you again!
Friendly and helpful
Friendly and helpful, Lora gave just the right level of service, explaining the offers then leaving us to find what we wanted… easy transaction, would def recommend
6 May 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for sharing your experience with Lora! We strive to provide exceptional service and make your transaction easy. We appreciate your recommendation and look forward to serving you again! - Team Bensons 💜
Helpful
Helpful, polite , informative and very professional would recommend
5 May 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for your kind words! We strive to provide excellent service and are thrilled to hear about your positive experience. Thank you so much for recommending us!
Sleep well, Team Bensons💜
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