Debbie the Sales Assistant was knowledgeable,helpful but not over pushy. I think that after spending a substantial amount of money the charge for delivery is a bit steep and could be made clearer at t... See more
Company replied
Location
Switch locationUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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Went into the store with a rough idea of what we were after and was greeted by Tina who showed us options within our price range and style we were after. When unsure with a few, she was patient with u... See more
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Externally helpful, couldn’t do enough for me. Very knowledgable and in know way pushy. Overall an exceptional experience and wouldn’t hesitate to recommend or use again. A credit to your company.
Company replied
We explained exactly what we wanted/needed to the person selling. She listened carefully and showed us 3 different possibilities. Once we had chosen, she was knowledgeable about the product and the bu... See more
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Company details
About Bensons For Beds - Norwich148
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, United Kingdom
- 1603419702
4.6
Excellent
472 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Could use a better credit payment…
Could use a better credit payment company with more transparency as to lending policies
4 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
New bed purchase
The service we received was excellent.The assistant was knowledgeable and very helpful and sorted our requirements perfectly.The whole experience was great.
1 October 2026
Reply from Bensons For Beds - Norwich148
Thank you for your wonderful feedback! We're thrilled to hear that our assistant provided you with excellent service and met your needs perfectly. Your satisfaction is our top priority, and we look forward to serving you again soon!
Over all a good experience
Debbie the Sales Assistant was knowledgeable,helpful but not over pushy. I think that after spending a substantial amount of money the charge for delivery is a bit steep and could be made clearer at the time.
27 September 2026
Reply from Bensons For Beds - Norwich148
Thank you for your feedback! We're glad to hear Debbie provided you with great service. We appreciate your thoughts on the delivery charge and will work on making it clearer. Your satisfaction is important to us, and we hope to serve you again soon!
Reply from Bensons For Beds - Norwich148
Thank you for your kind words! Providing excellent customer service is our top priority and we're glad to know that we exceeded your expectations. It was our pleasure serving you.
Friendly greeting on entering the store…
Friendly greeting on entering the store established a good rapport. More importantly the salesperson was immediately receptive to our needs and wishes and strove to develop a range of options to meet our situation.
19 September 2026
Reply from Bensons For Beds - Norwich148
Thank you for taking the time to share your experience with us! We are delighted to hear that our team provided you with a warm welcome and personalized service. We truly value your business.
All very smooth and very good
12 September 2026
Reply from Bensons For Beds - Norwich148
Thank you for the positive feedback! It's always our goal to provide a smooth and excellent experience for our customers. We truly appreciate your support. 😊
I have already sent a review
I have already sent a review, saying we were pleased with the service and delivery.
17 September 2026
Reply from Bensons For Beds - Norwich148
We're so pleased to hear that you were happy with both our service and delivery. Thank you for taking the time to share your positive feedback!
Team Bensons
Great customer service
Great customer service. This is now our second bed purchased from them.
2 September 2026
Reply from Bensons For Beds - Norwich148
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our customer service and we appreciate your repeat business. Thank you for choosing us for your bedding needs.
Externally helpful
Externally helpful, couldn’t do enough for me. Very knowledgable and in know way pushy. Overall an exceptional experience and wouldn’t hesitate to recommend or use again. A credit to your company.
8 September 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you so much for your kind words! We are thrilled to hear that you had an exceptional experience with us. Our goal is always to provide knowledgeable and helpful service without being pushy. Thank you for recommending us and we look forward to serving you again in the future.
Reply from Bensons For Beds - Norwich148
We're delighted to hear that you received excellent service both in store and from our delivery team! It's wonderful to know that every part of your experience met your expectations, and we truly appreciate you taking the time to share your feedback.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
The person who helped us was excellent
The person who helped us was excellent. She knew her stuff and offered great advice without being pushy
27 August 2026
Knowledgeable and attentive
Tina was very knowledgeable and attentive to our needs. The showroom had a good selection of beds and mattresses etc.
27 August 2026
Excellent service from start to finish
From start to finish, this shopping experience was excellent. Starting with Tina on the shop floor to the delivery men.
We were kept informed regularly whilst waiting for delivery. A very positive transaction, and as I am due to replace my other bed soon, I would definitely revisit Bensons for Beds. The products were competitively priced and at no time did I feel pressured into buying, all in all a pleasant experience.
12 August 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for your glowing review MrsTakahashi! Our team at Bensons for Beds strives to provide excellent service from start to finish. We are thrilled to hear you had a positive experience and look forward to helping with your future bed replacement. Thank you for choosing us,
Megan | Customer Care Specialist
Went into the store with a rough idea…
Went into the store with a rough idea of what we were after and was greeted by Tina who showed us options within our price range and style we were after. When unsure with a few, she was patient with us and we got shown another option which was ideal. She was very friendly, very helpful. Couldn’t have been a better experience! Been in other retailers and they didn’t offer to help so was pleasantly surprised.
22 August 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
We're so pleased to hear you had such a positive experience in our store! It's wonderful that our team was patient and helpful, showing you all the options without any pressure. We appreciate your kind words and hope you enjoy your purchase!
Team Bensons
Highly Recommend!!!
Very helpful and efficient two women in the store location was the beginning. The delivery was on time and since the truck was too large to get through The Great Hospital site Gates, the men carried the items to the flat. The set up was very fast and efficiently completed. THANKS.
22 August 2026
Reply from Bensons For Beds - Norwich148
Thank you for your kind words Mr Baxter! We are thrilled to hear that our team provided excellent service at every stage of your experience. We take pride in our efficient and helpful staff and we hope to continue to exceed your expectations in the future. Thank you for choosing us,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Norwich148
Hi Jamie,
Thank you for your wonderful review! 😊 We're delighted to hear you were pleased with both the quality of your purchase and the service you received. Your kind words mean a lot to the team. Thank you for choosing Bensons for Beds, and we hope to see you again soon,
Megan | Customer Care Specialist
Very pleased with the service and my…
Very pleased with the service and my sealy divan base.
22 August 2026
Reply from Bensons For Beds - Norwich148
Hi Susan,
Thank you for your feedback! 😊 We're delighted to hear that you're very pleased with both the service and your Sealy divan base. 🛏️✨
A great bed deserves great service, so we're thrilled we could deliver on both! We hope your new Sealy base provides the perfect foundation for many comfortable and restful nights ahead.
Thank you for choosing Bensons,
Megan | Customer Care Specialist⭐
Reply from Bensons For Beds - Norwich148
Hi Mr Nicholson,
Thank you for your feedback! 😊 We're delighted to hear that the installation was simple and easy. Making the delivery and setup process as smooth and hassle-free as possible is important to us, so it's great to know everything went well. Thank you for choosing us and we hope you enjoy your new purchase,
Megan | Customer Care Specialist🛏️
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