Bensons For Beds - Norwich148 Reviews 

Good selection of beds and mattresses. Was able to get the base in colour that I wanted. Service from Tina was excellent and every option was explained well. I would definitely return when buying my next bed in the not too distant future. Also the mattress I wanted was in the sale and there was 20% off the base. Delivery time promised within fortnight. What was there not too like.

Welcoming and professional staff. Not pushy but helpful, knowledgeable and able to answer questions about their products. Nothing was too much trouble. Norwich branch should be proud of their staff.
Our delivery service was excellent, on time and the bed was assembled quickly and efficiently. The delivery man noticed that the wrong size duvet had been delivered so he took it back and said he’d get it changed. That was on the Friday, we had our replacement one delivered Monday morning. Cannot ask for more than that!
All in all, if you want good service and a lovely quality bed, I can recommend this company.

staff were helpful checked we had the right mattress for our needs

The guys that delivered my bed were both very polite friendly & helpful,they put the bed together very promptly & professionally explained to me what was what & how it worked. No problem what so ever very pleased with them & the bed.

The bed that was delivered was damaged in many areas - the headboard, the footend, the base boards and the main frame could not be asembled correctly due to misalignment, meaning two of the bolts could not be fitted,.The delivery team took photos and said they would report the issues as the complete bed assembly needs replacing.
Despiote the delivery team reporting the issue, and my sending an email and also raising a ticket through your web site, I have heard NOTHING from the Customer Support team.

Very helpful member of staff in our local showroom. Have purchased before from Benson in the past

Very helpful staff, and delivery from Terry and Steve B was very quick with no problems

Very good selection, helpful if slightly pushy assistant.

No Presure Sales , But we knew what we wanted and was shown the correct products we wanted to buy and we did. Great Money off Deals. Which was a lovely surprise. Excellent Experience.

It was great, the reception was great

Sleep Pro system was a helpful start point to clarify firmness preferences. Assistant was knowledgeable and helpful in moving from that to a range of possible options. Good selection to choose from and delivery time is surprisingly quick.

Excellent customer service by Judy. I bought an extra item which was not on my list.

Mattress ordered on 05/05/2026 and wasn’t delivered till 10/07/2026. Over 2months to deliver a mattress!!! When we ordered we were told it’s a 2 week wait. It was meant to be delivered on 12/06 I took a day off work to be home for the delivery and I received a message and hour before it was supposed to be delivered to say it’s not coming. Now delivery date was a month later!!!!
Won’t be using them again

Wide choice of products
Attentive and knowledgeable sales assistant without pressure selling

We brought an experience mattress 2hich we had tested in 2 different stores
What we receivedd was nothing like 2hat we tested so went through there process,total waste of time, so we asked to swop our brand new mattress with there show room one and we would be happy but again they said no.
So we've been suck with a shit mattress that we can't afford to change I now sleep on the sofa as it gives me to much pain and my wife now suffers with back pain from it
The worst of it all is there own sale staff at 2 different stores said it wasn't what we had ordered (quality wise) but there expert said it was and his testing process consisted of him bouncing on it

Store staff were helpful and friendly and explained what was going to happen with delivery. Communication was good, given a 2 hour time slot and phone call 30 minutes prior to delivery.
The only issue was staff in the store told us that if we unpacked the sofa bed upon delivery the delivery staff would take the packaging but upon delivery they said that this only happens with beds.

went in to look at beds and came out having brought one!!!! Staff(Sinead and Tina) were good and knowledge was excellent. Choice of beds was wide and was able to try different set-ups.

Good, knowledgeable service in store. Sale price was a bonus. Prompt delivery.

From sales thru CS and delivery it all worked like clockwork. Everyone I spoke to was polite, pleasant and helpful. Thank you Benson for Beds in Norwich.