From visiting the store in Mansfield to delivery to my home all went well seamlessly. Got a good deal in my new mattress so really pleased overall.
Location
Switch locationUnit 6 Portland Retail Park, NG18 1HA Mansfield, Nottinghamshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Firstly Jordan was very helpful and knowledgeable about the mattresses we were after. He gave us time to browse but was available when we wanted to ask any questions. Ordering was simple too. Can't fa... See more
Company replied
Experience started in store in Mansfield where I spoke to Emma about the sort of bed I was looking for and the dimensions that would fit that space. Emma sorted me a quote and once I had decided to go... See more
Company replied
Brilliant friendly customer service. The staff are really helpful without being pushy. We were given plenty of time to make our decision and any questions we asked were answered very honestly. It’s... See more
Company replied
Company details
About Bensons For Beds - Mansfield501
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Portland Retail Park, NG18 1HA, Mansfield, Nottinghamshire, United Kingdom
- 1623428533
4.8
Excellent
768 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Mansfield501
We're so glad to hear our polite, knowledgeable, and helpful staff provided you with a great experience! We appreciate your positive feedback!
Take care,
Megan at Customer Care
Emma who helped me in store was amazing…
Emma who helped me in store was amazing a real asset to your company, she was super helpful provided lots of info and was so easy to talk to.
7 October 2025
Reply from Bensons For Beds - Mansfield501
Thank you for your wonderful feedback! We’re thrilled to hear that Emma was so helpful and made your visit enjoyable. She truly is a great asset to our team!
We’ll be sure to pass on your kind words.
Best regards,
Megan at Customer Care
Friendly, helpful staff, great choice and offers…
Was greeted by friendly staff who explained things clearly. Left us to browse as requested. Answered all questions asked and gave helpful advice. Great choice of beds and mattress to choose from and brilliant offers available.
4 October 2025
Unprompted review
Reply from Bensons For Beds - Mansfield501
We appreciate you sharing your positive experience! It's great to hear our staff were friendly and helpful, and that you found a great selection of beds and mattresses with brilliant offers. Thanks for your feedback.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Mansfield501
Thank you for your wonderful feedback! We're delighted to hear Gail provided a first-class experience and helped you try different mattresses.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Mansfield501
Thank you for your 5 star review Lee!
Thank you for sharing your positive feedback, Megan at Customer Care,
Very good service from start to finish
Very good service from start to finish, with great offers. Delivery was on time, very courteous and the delivery men wore shoe covers when entering my home.
2 October 2025
Unprompted review
Reply from Bensons For Beds - Mansfield501
Thank you for your feedback! We're glad you received great service and offers, and that the delivery team was punctual and respectful in your home.
Take care,
Megan at Customer Care
Well a great experience in store with…
Well a great experience in store with super helpful staff esp Gail.
However lost a star when coming to pay... £50 delivery for a rolled up mattress is outrageous. Thats 10% of cost!!
Lost a sale at that point , until i asked if could pick up from store. So delivery will be to store, you need to look at your delivery costs
30 September 2025
Reply from Bensons For Beds - Mansfield501
We appreciate your positive comments about the in-store experience and are glad our staff was helpful. We regret the delivery cost affected your purchase. We'll review our delivery pricing. Thanks for the feedback.
Thank you,
Lauryn at Customer Care
Good company to buy from
Informative staff in store, also offer blue light discount. Great communication until delivery. Pleasant, helpful delivery men. Fully recommend buying from Bensons.
24 September 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that our staff were informative and the delivery was pleasant! We appreciate your recommendation and are grateful for your feedback.
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Mansfield501
We're glad you found our service informative and efficient! Thank you for your positive feedback; we appreciate it.
Thank you,
Lauryn at Customer Care
Great service.We visited Mansfield store at the…
We visited Mansfield store at the weekend just browsing double beds. A sales assistant called Sarah came over to us to ask if we needed help etc - she was very knowledgeable helpful and not pushy at all. We left after an hour and buying a new bed headboard and mattress.
23 September 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that you had such a positive experience in our store. We appreciate your kind words regarding our sales assistant's knowledge and helpfulness. Thank you for purchasing a new bed, headboard, and mattress from us!
Thank you,
Lauryn at Customer Care.
very good service
19 September 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that you received good service in our store and that your delivery was very smooth. Thank you for your feedback.
Thank you,
Lauryn at Customer Care.
Fantastic staff
The staff are amazing.. very helpful and don't pressure you . Unlike some places .. easy transaction and very good communication too
21 September 2025
Reply from Bensons For Beds - Mansfield501
We're so glad to hear that our team was helpful and made your transaction easy. We appreciate your feedback regarding our communication and service approach!
Thank you,
Lauryn at Customer Care.
Service in shop
Assistant very helpful and knowledgeable
Happy to show us all the beds suitable for us
12 September 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that the assistant was helpful and knowledgeable in showing you suitable beds. We appreciate your positive feedback.
Best Wishes,
Megan at Customer Care
Friendly experience
The staff are incredibly approachable and friendly making me an my son very welcome and helping with all our questions.
11 September 2025
Reply from Bensons For Beds - Mansfield501
We appreciate you sharing your experience! We are so happy to hear that our approachable and friendly staff made you and your son feel welcome and helped with your questions.
Best Wishes,
Megan at Customer Care
Mattress purchase
Very knowledgeable sales agent with a pleasant and professional manner
10 September 2025
Unprompted review
Reply from Bensons For Beds - Mansfield501
We're glad you found our sales agent knowledgeable, pleasant, and professional! We appreciate you taking the time to share your positive experience.
Best Wishes,
Megan at Customer Care
Purchased from bensons before so…
Purchased from bensons before so decided to come back
The lady who served us (Gail) was great very helpful in recommending the right mattress for us nothing to much trouble
9 September 2025
Reply from Bensons For Beds - Mansfield501
We're happy you decided to come back! It's great to hear that you received such helpful service and found the right mattress. We appreciate your positive feedback.
Best Wishes,
Megan at Customer Care
really helpful sales assistant
really helpful sales assistant, enabled us to choose my bed before we needed it so that when we came to move it was just a confirmation no need to start again,
5 September 2025
Reply from Bensons For Beds - Mansfield501
We're so glad the sales assistant was helpful in choosing your bed in advance of your move. It's great to hear that the confirmation process was easy for you Helen.
We hope your move goes well,
Megan at Customer Care
Gail was great!
Gail helped us, very friendly and professional. She listened to what we said, did not try to sell us what we didnt want, gave us time to decide ourselves, didnt hover when we needed space. Overall a great experience and such a lovely lady. Thank you Gail!
4 September 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that you had such a positive experience. It's great to know that you felt listened to and respected during the process. Thank you for your kind words and for sharing your experience with us Anne,
Megan at Customer Care
Emma at the Mansfield store was…
Emma at the Mansfield store was exceptionally professional and knowledgeable to enable us to get exactly what we wanted
28 August 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that you had such a positive experience at our Mansfield store. It's great to know the team member's expertise helped you find exactly what you wanted.
Take care,
Megan at Customer Care
Good service and explanation
29 August 2025
Reply from Bensons For Beds - Mansfield501
We appreciate your positive feedback and are happy that our service and explanations met your expectations. Thank you for choosing us, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.