We recently purchased a new bed from Bensons for Beds and had a fantastic experience from start to finish. A special thank you to Emma, who was absolutely brilliant throughout the whole process... See more
Location
Switch locationUnit 6 Portland Retail Park, NG18 1HA Mansfield, Nottinghamshire, GB
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Firstly Jordan was very helpful and knowledgeable about the mattresses we were after. He gave us time to browse but was available when we wanted to ask any questions. Ordering was simple too. Can't fa... See more
Company replied
The delivery team, Emilian and Daniel, were friendly, helpful, conscientious, efficient and professional. They telephoned 30 minutes before arrival, completed the delivery within the allocated time s... See more
Company replied
Brilliant friendly customer service. The staff are really helpful without being pushy. We were given plenty of time to make our decision and any questions we asked were answered very honestly. It’s... See more
Company replied
Company details
About Bensons For Beds - Mansfield501
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Portland Retail Park, NG18 1HA, Mansfield, Nottinghamshire, United Kingdom
- 1623428533
4.8
Excellent
777 reviews
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We recently purchased a new bed from…
We recently purchased a new bed from Bensons for Beds and had a fantastic experience from start to finish.
A special thank you to Emma, who was absolutely brilliant throughout the whole process. She was friendly, helpful and really took the time to understand what we were looking for. She answered all of our questions, talked us through the different options and made the whole experience really easy and stress-free.
We never felt pressured into making a decision, and Emma went above and beyond to make sure we were happy with our purchase.
We’re really pleased with our new bed and would definitely recommend Bensons for Beds, especially Emma, to anyone looking for a new bed. Excellent customer service! 😊
3 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I found the staff very helpful and…
I found the staff very helpful and knowledgeable
on their products.
27 September 2026
Reply from Bensons For Beds - Mansfield501
Thank you so much for your kind words! We're thrilled to hear that our team made a positive impression. We take pride in our knowledgeable staff and are always here to help you find the perfect products. Thank you - Team Mansfield
perfect from beginning to end every…
perfect from beginning to end every single person was welcoming and professional and all very friendly and helpful with all the right information and l received the perfect mattress for me l love it just what l needed for a lovely nights sleep -every night -thank you and your respectful staff specially Jordon at Mansfield shop so patient and informative
25 September 2026
Reply from Bensons For Beds - Mansfield501
Thank you for your lovely review we always appreciate customer feedback. I will be sure to pass on your comments to the rest of the team.
Excellent customer experience
The delivery team, Emilian and Daniel, were friendly, helpful, conscientious, efficient and professional. They telephoned 30 minutes before arrival, completed the delivery within the allocated time slot and placed the bed exactly where we wanted. We could not have been more delighted with our customer experience.
24 September 2026
Unprompted review
Reply from Bensons For Beds - Mansfield501
Thank you for your glowing review! We're thrilled to hear that Emilian and Daniel provided you with such a wonderful experience and we'll be sure to pass on your kind words to the team. Enjoy your new bed!
good value bed and mattress
Lovely staff, excellent service and quite a fast delivery
21 September 2026
Unprompted review
Reply from Bensons For Beds - Mansfield501
Thank you for your kind words! We are thrilled to hear that you had a wonderful experience with our staff and fast delivery. We take pride in providing excellent service to our customers!
Every thing went to plan thanks to all…
Every thing went to plan thanks to all the staff at Mansfield branch
22 September 2026
Unprompted review
Reply from Bensons For Beds - Mansfield501
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that our Mansfield branch staff provided you with a seamless experience. Thanks for choosing our business!
Reply from Bensons For Beds - Mansfield501
Thank you for your wonderful review! We're so pleased to hear that you found our product excellent and our staff friendly. It's great to know our delivery team was helpful too. We appreciate your kind words!
Team Bensons
Very helpful lady served me,would go…
Very helpful lady served me,would go back again.
15 November 2025
Reply from Bensons For Beds - Mansfield501
We're so pleased to hear that one of our team members provided such helpful service. Thank you for sharing your positive experience with us; we truly appreciate it!
Team Bensons
The lady who served us was very helpful…
The lady who served us was very helpful and friendly and made sure everything was okay. Thankyou.
2 September 2026
Reply from Bensons For Beds - Mansfield501
Thank you for your kind words! We are thrilled to hear that our staff provided you with excellent service and made your experience a positive one. We truly appreciate your support.
Reply from Bensons For Beds - Mansfield501
Thank you so much for your feedback! We are thrilled to know that our team was able to assist you in the best way possible. Your satisfaction is our top priority, and we look forward to helping you in the future.
Great Experience
From visiting the store in Mansfield to delivery to my home all went well seamlessly. Got a good deal in my new mattress so really pleased overall.
11 August 2026
Reply from Bensons For Beds - Mansfield501
Thank you for your review! We are thrilled to hear that your shopping experience at our Mansfield store was seamless and that you are happy with your new mattress.Thanks for choosing us!
Great saleswoman knew what she was…
Great saleswoman knew what she was talking about very friendly not pushy explained everything
3 September 2026
Reply from Bensons For Beds - Mansfield501
Thank you for your kind words! We take pride in our knowledgeable and friendly staff who are always happy to assist without being pushy. We're glad you had a positive experience with us!
Very friendly staff and knowledgeable…
Very friendly staff and knowledgeable very patient
27 August 2026
Unprompted review
Reply from Bensons For Beds - Mansfield501
Thank you for your kind words! We strive to provide exceptional customer service and we're glad our staff was able to assist you with their knowledge and patience. We appreciate your business and hope to see you again soon!
Great service from everyone the shop…
Great service from everyone the shop the delivery everything was easy and smooth. I would definitely use Benson for Beds again
28 August 2026
Reply from Bensons For Beds - Mansfield501
Thank you for the fantastic review! We are grateful for your business and are thrilled to hear that your experience with us was easy and smooth. We look forward to having you as a customer again in the future!
Fabulous experience
We were greeted by a lovely lady called Gail in the Mansfield branch and she made our experience of choosing a bed most enjoyable.
27 August 2026
Reply from Bensons For Beds - Mansfield501
Thank you for the wonderful review! We are so glad that Gail provided excellent service and made your bed shopping experience enjoyable. We hope to see you again soon.
Very pleasant staff not pushy and very…
Very pleasant staff not pushy and very knowledgeable about their products 😀
23 August 2026
Reply from Bensons For Beds - Mansfield501
We're so pleased to hear that our team was pleasant, not pushy, and very knowledgeable about our products. Thank you for sharing your positive experience!
Team Bensons
Quality Service Time scale could not…
Quality Service Time scale could not fault anything
22 August 2026
Reply from Bensons For Beds - Mansfield501
Hello Mr Tomlinson,
Thank you for your wonderful review! 😊 We're delighted to hear you received quality service and that everything met your expectations. It's fantastic to know the timescales were spot on and that you couldn't fault a thing. Thanks for choosing us, and we hope to see you again soon,
Megan | Customer Care Specialist
The staff were great and really helpful
The staff were great and gave us plenty of time and allowed us to find a really good deal that suits us
23 August 2026
Reply from Bensons For Beds - Mansfield501
We're so pleased to hear that our staff were great and gave you plenty of time. It's wonderful that you were able to find a really good deal that suits your needs. Thank you for your kind words!
Team Bensons
I felt both the sales in store and the…
I felt both the sales in store and the delivery team were both very helpful and did care about your needs. 👍🏽
20 August 2026
Reply from Bensons For Beds - Mansfield501
We're so pleased to hear that both our in-store sales team and delivery team were very helpful and cared about your needs. Thank you for your wonderful feedback!
Team Bensons
Salesman was excellent very helpfull,he…
Salesman was excellent very helpfull,he explained everything to me, the bed arrived on time and was set up without any problems, I would recommend Bensons for beds without hesitation
16 August 2026
Reply from Bensons For Beds - Mansfield501
Thank you for your wonderful review! We're so pleased to hear that our team member provided excellent and helpful service, explaining everything clearly. It's fantastic that your bed arrived on time and was set up without any issues. We truly appreciate your recommendation!
Team Bensons
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