Customer service was excellent and salesman Ian was knowledgeable and patient. He gave us plenty of time to make a decision and was supportive throughout the whole process. You should be proud to ha... See more
Location
Switch locationUnit 7 Parc Pemberton Retail Park, SA14 9UZ Llanelli, Carmarthenshire, GB
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The gentleman made sure that it was the right mattress for my recliner bed. Luckily I was still on the computer from when I purchased 10 yrs ago.
Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questi... See more
Company replied
I am very pleased with the experience of choosing a new bed at Bensons for Beds. The staff were knowledgeable and friendly , helping us make the right choice. Their communication post sales was excell... See more
Company replied
Company details
About Bensons For Beds - Llanelli374
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Parc Pemberton Retail Park, SA14 9UZ, Llanelli, Carmarthenshire, United Kingdom
- 1554778340
4.8
Excellent
232 reviews
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Broken parts/ sloppy work, poor directions
Great sales team, great looking bed, great service from delivery guys.....but the bed arrived with a broken piston (who was in charge of quality control?) the assembly pictures were rubbish and seemed to be written by a computer programmer and not a real human.
Some screws were cross threaded and driven right in, nightmare to remove and threads wrecked 😞😞 very disappointed considering I spent more than a thousand pounds. Phoned Llanelli store for a replacement and they can't just whack a couple of bits in the post!! You have to phone a central number!! Take a video, wait. Crap
15 May 2026
Reply from Bensons For Beds - Llanelli374
We appreciate you sharing your detailed feedback. We are truly sorry to learn about the issues with the broken piston, the assembly instructions, and the cross-threaded screws. We are actively reviewing our quality control and support processes to prevent similar situations for our customers.
Team Bensons
Reply from Bensons For Beds - Llanelli374
Thanks for the lovely feedback Peter! Enjoy your new bed 🛏️✨
Super knowledgable and helpful whilst not pushy
I spoke to Ian and Joe in particular at the Llanelli branch and they were both super knowledgable and helpful whilst not being pushy. I’m only sorry this purchase won’t be credited to him but I’d like to recognise him all the same.
5 May 2026
Reply from Bensons For Beds - Llanelli374
We appreciate you taking the time to share your positive experience. We're happy to hear that the team members were so helpful and knowledgeable. We'll be sure to pass on your kind words!
Team Bensons
Reply from Bensons For Beds - Llanelli374
Thanks so much! We’re glad you felt well looked after 🙌
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Reply from Bensons For Beds - Llanelli374
Thank you! 😊 We’re really pleased to hear you had a great service. Your feedback is much appreciated!
Sleep well,
Megan | Customer Care Specialist💜
Excellent service no pushy sales pitch…
Excellent service no pushy sales pitch just excellent knowledge of the products and asked questions to gain understanding of requirements before offering recommendations. John was a credit to your company.
31 March 2026
Reply from Bensons For Beds - Llanelli374
Thank you for the fantastic feedback! We’re delighted John took the time to really understand your needs and share his expert knowledge with no pressure at all — he’s a real credit to the team. Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Reply from Bensons For Beds - Llanelli374
Thanks for the lovely review Sarah! So glad John was friendly and full of great advice — he’ll be chuffed to hear it!
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care💜
Reply from Bensons For Beds - Llanelli374
Thank you for giving us 5 stars Mandy! We’re really glad to hear you found our team friendly and helpful. We truly appreciate your feedback,
Megan at Customer Care! 😊✨
Great service
Great service, great delivery and great comms on when the bed was due to arrive
20 March 2026
Reply from Bensons For Beds - Llanelli374
Thanks for the awesome review Gareth! Great service, great delivery, great communication — we love to hear it! Enjoy your new bed and we wish you peaceful nights sleep,
Megan at Customer Care💜
Good choice of beds
Good choice of beds. Very good and friendly advice from salesman (John) who was not pushy nor following us around which is what we had in other stores. Good price and excellent delivery time. Happy sleeps now.
14 March 2026
Reply from Bensons For Beds - Llanelli374
Thank you for giving us 5 stars Mr Preece! So glad you found the perfect bed 😊 John will be thrilled to hear your feedback — friendly, helpful and never pushy is exactly what we aim for. Great price, speedy delivery, and happy sleeps… that’s the dream!
Sleep well,
Megan at Customer Care🛏️✨
The salesman was very knowledgeable and…
The salesman was very knowledgeable and guided me through all the different mattresses until I got the perfect one for me,and gave me a grand Deal 👌👍
14 March 2026
Reply from Bensons For Beds - Llanelli374
Marcus Courtney,
We're delighted to hear that our sales colleague's knowledge helped you discover the perfect mattress! It's also great to know you were happy with the deal.
Team Bensons
Great staff in showroom
Great staff in showroom, friendly and helpful. Delivery as promised, delivery men very thoughtful and respected my property shoes were removed before entering. Beds excellent quality, mattresses comfy.
When I need a bed in future I would certainly go back to Bensons. Recommended.
3 February 2026
Reply from Bensons For Beds - Llanelli374
Amazing to hear! 😊 Our friendly showroom team, thoughtful delivery crew, and comfy, high‑quality beds all doing their thing — that’s exactly what we love. Delighted you’d come back to us- This means the world,
Megan at Customer Care!
Friendly,welcoming and informative…
Friendly,welcoming and informative staff. The atmosphere of the store made us comfortable to take our time
6 March 2026
Reply from Bensons For Beds - Llanelli374
Thank you so much for your lovely review! We’re delighted to hear our team made you feel welcome and informed, and that the store atmosphere helped you take your time comfortably.
We truly appreciate your feedback.
Megan at Customer Care
Excellent service and quality
Excellent service and quality- plus great offers and blue light card accepted too!
25 February 2026
Reply from Bensons For Beds - Llanelli374
Thank you so much! We’re delighted you enjoyed the excellent service and quality — and great to hear our offers and Blue Light Card discount were a bonus too! 😊
We hope to welcome you back soon!
Megan at Customer Care
We went to Benson's on recommendation…
We went to Benson's on recommendation from our daughter who had bought a bed there .
Salesman John was informative and knowledgeable without being pushy.
20 February 2026
Reply from Bensons For Beds - Llanelli374
We're happy to hear that you visited us based on your daughter's recommendation. It's great to know that our salesman was helpful and informative without being overbearing.
Stewart - Team Bensons
Mattresses
Cameron and John in the Llanelli store were extremely knowledgeable and helpful. The mattresses which suited my needs were limited, but were sensible choices. Thank you for the efficient ordering service.
13 February 2026
Reply from Bensons For Beds - Llanelli374
We're happy to hear that you found the service in our store helpful and the choices sensible. We appreciate your positive feedback regarding the efficient ordering service.
- Jessica at Team Bensons
Efficient
Efficient, polite and the salesperson wasn't pushy and took the time to help us get the right bed.
8 February 2026
Reply from Bensons For Beds - Llanelli374
We're happy to hear that our salesperson was polite, efficient, not pushy, and helped you find the right bed! We appreciate your positive feedback.
The sales assistance at the store were…
The sales assistance at the store were very helpful and not at all pushy. The delivery was perfect.
6 February 2026
Reply from Bensons For Beds - Llanelli374
We appreciate you sharing your feedback. We're so happy to hear that our sales assistance was helpful and not pushy, and that the delivery was perfect.
Reply from Bensons For Beds - Llanelli374
We appreciate you sharing that our team was courteous and helpful! We are so glad that you had a positive experience with us.
Never been in and out of so many beds.
Excellent service from bensons for beds. The salesman made sure we tried so many beds out and I’m glad he did as I would have probably chosen the wrong mattress for us.
10/10 bensons for beds.
3 February 2026
Reply from Bensons For Beds - Llanelli374
We're delighted to hear you received excellent service! It's great to know the salesperson helped you find the right mattress. Thank you for your positive feedback and 10/10 rating!
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