The sales person was very good. Delivery team was even better . And the mattress is as expected. Will buy more product from Bendons in future when required. I recommend all.
Company replied
Location
Switch locationUnit 7 Parc Pemberton Retail Park, SA14 9UZ Llanelli, Carmarthenshire, GB
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See what reviewers are saying
Customer service was excellent and salesman Ian was knowledgeable and patient. He gave us plenty of time to make a decision and was supportive throughout the whole process. You should be proud to ha... See more
Company replied
Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questi... See more
Company replied
Pros: - Their staff in the Llanelli store (Very helpful, always called to give updates) - Their delivery drivers (Very nice and professional guys) - Good product (only the first day however ve... See more
Company details
About Bensons For Beds - Llanelli374
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Parc Pemberton Retail Park, SA14 9UZ, Llanelli, Carmarthenshire, United Kingdom
- 1554778340
4.8
Excellent
239 reviews
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Excellent service and so pleased with…
Excellent service and so pleased with my new gel bed
2 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The sales person was very good
The sales person was very good. Delivery team was even better . And the mattress is as expected. Will buy more product from Bendons in future when required. I recommend all.
28 August 2026
Unprompted review
Reply from Bensons For Beds - Llanelli374
Thank you for choosing Bensons and leaving such a positive review! We are thrilled to hear that our sales team and delivery team exceeded your expectations. We look forward to serving you again in the future.
Reply from Bensons For Beds - Llanelli374
Thank you so much for your kind words! Our team works hard to provide top-notch service to all of our customers. We appreciate your support and hope to see you again soon.
Perfection personified
Never had such good service from start to finish. As a retail store manager myself the experience can go down as exceptional. John in the llanelli store the ultimate professional not pushy just genuine friendly informative and wanting to help in the correct manner, it was an easy choice to proceed with the purchase after looking in two other stores I went straight back to the store and he proceeded with taking the order in such a welcoming and easy manner a true gentleman and has a fantastic reputation as I have now had a few people also mention about his fantastic standards. The delivery men also first class they were friendly helpful and again level of professionalism was outstanding. Overall this is how it should be done an example in delivering the perfect customer experience. Thanks
17 September 2026
Unprompted review
Reply from Bensons For Beds - Llanelli374
We are absolutely thrilled to hear about your exceptional experience from start to finish! It's wonderful that our team member provided such professional, genuine, and informative assistance, making your purchase an easy choice. We're also delighted that our delivery crew maintained the same outstanding level of professionalism. Thank you for highlighting how we deliver a perfect customer experience!
Team Bensons
Reply from Bensons For Beds - Llanelli374
We're delighted to hear that you received great service! It's wonderful to know our assistant was so helpful and patient, ensuring you had all the support you needed to make the right choice.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Customer service was excellent and…
Customer service was excellent and salesman Ian was knowledgeable and patient. He gave us plenty of time to make a decision and was supportive throughout the whole process.
You should be proud to have Ian on the sales team. He was excellent.
1 September 2026
Reply from Bensons For Beds - Llanelli374
Hello Mrs Powell,
Thank you for your wonderful feedback! 😊 We're delighted to hear that Ian provided such excellent service throughout your visit. His knowledge, patience, and supportive approach are exactly the qualities we strive for, and we're thrilled he gave you the time and confidence to make the right decision. We'll be sure to pass on your kind words to Ian and the team. Enjoy your new purchase, and thank you for choosing us,
Megan | Customer Care Specialist⭐️
The gentleman made sure that it was the…
The gentleman made sure that it was the right mattress for my recliner bed. Luckily I was still on the computer from when I purchased 10 yrs ago.
29 August 2026
Reply from Bensons For Beds - Llanelli374
Hello Rachel,
Thank you for your great review! 😊 We're so pleased our salesperson was able to help you find the right mattress for your recliner bed. It's wonderful that your previous purchase details were still available, making it even easier to find the perfect match. We appreciate your feedback and hope you enjoy many more years of comfort,
Megan | Customer Care Specialist
Friendly and very helpful staff in…
Friendly and very helpful staff in store and during delivery.
21 August 2026
Reply from Bensons For Beds - Llanelli374
Thank you for your kind words Mrs Williams! We are glad our team made your shopping experience enjoyable. We will ensure to maintain our friendly and helpful service during delivery as well. Thank you for choosing us,
Megan| Customer Service Specialist
Reply from Bensons For Beds - Llanelli374
We're sorry to hear this, if you'd like to ring the store we can discuss a possible change of mattress depending on the length of time you've had it. We're always here to help if you need us - Llanelli Store
John who served me was very polite
John who served me was very polite, professional and was able to find me the correct bed for my need's. He also explained the process exactly to what was going to happen
13 August 2026
Reply from Bensons For Beds - Llanelli374
We're so pleased to hear about the excellent service you received! It's wonderful that our team member was polite, professional, and helped you find the perfect bed, explaining the process clearly.
Team Bensons
The shopping experience was excellent…
The shopping experience was excellent with an excellent sales person. I have already completed a survey about it and can’t see why I need to do it again.
11 August 2026
Reply from Bensons For Beds - Llanelli374
Thank you for your wonderful feedback! We're so pleased to hear you had an excellent shopping experience and received great service from our salesperson. We appreciate you taking the time to share your thoughts.
Team Bensons
Helpful, knowledgeable staff.…
Staff in shop were very helpful and knowledgeable. The after sales service kept you updated with delivery details. And the delivery staff were friendly, helpful and knew what they were doing.
3 August 2026
Reply from Bensons For Beds - Llanelli374
Thank you for your wonderful feedback! We're delighted to hear that our shop staff were helpful and knowledgeable. It's fantastic that our after-sales service kept you updated and that our delivery team was friendly, helpful, and efficient.
Team Bensons
Fantastic bed and staffs in Llanelli…
Fantastic bed and staffs in Llanelli are wonderful
24 July 2026
Reply from Bensons For Beds - Llanelli374
We're so pleased to hear you're enjoying your fantastic new bed and that our team in Llanelli provided such wonderful service! Thank you for your kind words.
Team Bensons
Buying from Bensons
Recently ordered a very expensive Tempur bed after 10 days we had an issue with one of the single mattresses Bensons had no issues changing the matress and helped all the way through i would highly recommend Bensons the original cost was the lowest cost over other bed sellers and when we needed help over an issue again they helped us solve it with no attitude and if anything took just as much care resolving our issue I will be returning to Bensons again 😀
26 July 2026
Reply from Bensons For Beds - Llanelli374
Hi Wendy,
Thank you for your fantastic review! We're delighted to hear you were pleased with both the value of your Tempur bed and the support you received from our team.
Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Sleep well,
Bensons for Beds!✨
Very friendly staff and helpful
Very friendly staff and helpful
Quick service and delivery was on time with updates
16 July 2026
Reply from Bensons For Beds - Llanelli374
We're so pleased to hear that our staff were friendly and helpful. It's wonderful to know you received quick service and that your delivery was on time with updates. Thank you for your kind feedback!
Bensons are the best.
I am very pleased with the experience of choosing a new bed at Bensons for Beds. The staff were knowledgeable and friendly , helping us make the right choice. Their communication post sales was excellent and the whole process up to delivery was smooth. The quality of their products is excellent.
12 July 2026
Reply from Bensons For Beds - Llanelli374
We're so pleased to hear you had such a positive experience choosing your new bed with us! It's wonderful that our team was knowledgeable and friendly, and that the communication post-sale was excellent. We're glad the entire process up to delivery was smooth and that you're happy with the quality of our products.
Reply from Bensons For Beds - Llanelli374
We are so pleased to hear that you received excellent service and had a great experience with our salesman. Thank you for sharing your positive feedback with us!
Team Bensons
Honest and professional service…
Honest and professional service throughout the transaction.
2 July 2026
Reply from Bensons For Beds - Llanelli374
We're so pleased you experienced honest and professional service throughout your transaction. Thank you for your kind words!
Superb wardrobes
Superb wardrobes, delivered and assembled with care by a great team. Thank you.
3 July 2026
Reply from Bensons For Beds - Llanelli374
We're so pleased to hear you're happy with your wardrobes and that our team provided careful delivery and assembly! Thank you for your kind words.
Team Bensons
Looking forward to my bed being…
Looking forward to my bed being delivered on the seventh of July
19 June 2026
Unprompted review
Reply from Bensons For Beds - Llanelli374
We are happy to hear this and look forward to your delivery.
Team Bensons
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